GNI-SZFF-Feierabendseminar Vorstellung Network Operations ...

GNI-SZFF-Feierabendseminar

Vorstellung Network Operations Center sunrise

Jens Romoth

Director Network

23. May 2006

© sunrise 24.05.2006 2

Network Operation FO- „Nervenzentrum“

of sunrise Network

-24/7 Operation

-Network-,Service-& Quality Monitoring

-Alarm Handling

-Network fault detection, analysis and isolation

-Isolation of troubles on customer side

-Trouble Ticket handling (Network fault owner)

-1st Line Trouble shooting and fault restoration

© sunrise 24.05.2006 3


of sunrise Network

-24/7 Operation

-Customer Network-,Service-& Quality Monitoring

-1st Line Trouble shooting and fault restoration � up to 90% success rate in

“First contact resolution”

-Customer Network fault detection, analysis and isolation

-Isolation of troubles on customer side

© sunrise 24.05.2006 4


of sunrise Network

-Callout and coordination of 2nd level support (BO, FF, OSS, Sub-contractors)

-Service (de-)activation

-Activation of new Network Elements

-Communication in crisis => Escalation

-Planned Work Handling (start/stop)

-Contact to OLO’s

-Project support (technical)

-Providing of Vendor Remote Logins

© sunrise 24.05.2006 5

Network Operation BO- „Nervenzentrum“

of sunrise Network

Handling of launched services

-Vendor coordination and involvement

-Provisioning of services

-2nd level trouble-shooting

-User and service management

-Preventive & corrective maintenance

-SW Upgrades/Updates & Tests

-Planned Work

-Back-up strategy

© sunrise 24.05.2006 6

Network Operation BO- „Nervenzentrum“

of sunrise Network

Introduction of new services

-Service integration

-Network & service configuration

-Alarming set-up

-Ensuring Launch approval

Mobile Network

GSM/EDGEUMTS(WLAN)

Fixed NetworkDSL

IP/VPNEthernet

Leased Lines

ISP Network

Internet services

Core Network

Transport Network Fiber/SDH/IP Core

Introduction of new services

-Project and Sales Support (technical)

-Customer Network Design

-Product Development Support

-Cross Training

© sunrise 24.05.2006 7

Network Services

-true 7x24 surveillance and operations

-nationwide field force presence

-one of most advanced NOCin Switzerland

-competitive prices due to existing economy of scale

-vendor independent

The combination of several unique selling propositions makes sunrise a strong player on the Swiss network service market

It is our strategy to exploit this opportunity to improve our economies of scale.

© sunrise 24.05.2006 8

sunrise- Networks

What it looks like

sunrise

(snow) people*

© sunrise 24.05.2006 10

sunrise

cable duct*sunrise

mobile site*sunrise

people*

sunrise- Networks

What it looks like

Thank you.

GNI-SZFF-Feierabendseminar Vorstellung Network Operations ...

Documents

Transcript of GNI-SZFF-Feierabendseminar Vorstellung Network Operations ...