3/12/15 To Whom It May Concern: I am very excited about the opportunity to work in leadership development. In my opinion, there is no more important position than that of developing future leaders, because our future depends directly on their success. As the Regional Leadership Champion for Walmart, my primary task is to change blasé leaders into leaders of inspiration. To inspire people to think beyond the problems, I developed a leadership lesson where associates set up a tent blindfolded. The leader is allowed to see, while the other participants are blindfolded, and are the “hands” that put the tent together. This activity goes well when the leader uses a servant leadership model, instead of using fear and intimidation. When we complete the activity, there is a rich discussion to tie the learning from building the tent back to leadership. People remind me of this lesson years later. I will make an immediate impact by increasing the confidence and understanding that your leaders exude. Confidence is connected to self-esteem, and as Sam Walton put it: “Outstanding leaders go out of their way to boost the self-esteem of their personnel. If people believe in themselves, it's amazing what they can accomplish.” Let’s accomplish amazing things through the people we develop! Respectfully, Gavin Zeff 720-404-6349 GavinZeff@Gmail.com

F. Gavin Zeff

Email: GavinZeff@Gmail.com Cell: 720-404-6349 LinkedIn Profile: www.linkedin.com/in/GavinZeff

Professional Highlights: Outside-the-Box Thinker National Leadership

10+ Years Experience in Adult Learning Content Development Specialist

Honors and Awards:

Eagle Scout

Leadership Award, Ingram Micro

Leadership Award, ProMax Technology

Teacher-of-the-Month, Kaplan College

Assistant Scoutmaster, Troop 583

Coach: Canyon Country All-Stars

Coach: AYSO Soccer

Led a construction team for Hurricane Katrina relief effort

Honored by the City of Ontario (2014)

Education: University of the Pacific (Stockton, California) B.A. in English Walton University Graduate, 2012 Walmart Fresh Certified Trainer, 2014

Professional Positions

Walmart, Santa Clarita, CA June 2011—Present

Regional Leadership Champion: Adult Learning Specialist—facilitated the Assistant Store

Manager Training Program with emergent leaders of Walmart. The program was a 6-8 week

leadership program, designed to help new leaders emerge confident and ready to lead. The

program included training in leadership, management, coaching, evaluations, individual and

group development, routines, fresh, conflict management, delegation and many other topics.

I personally trained over 1,000 Managers for Walmart.

Fresh Champion: certified to teach New Store Fresh Training for Walmart Supercenters

and Walmart Neighborhood Markets.

Developed Prescriptive Training for Markets in Los Angeles and Central California.

Developed the Neighborhood Market Immersion Training for approximately 5,000

associates in central and southern California.

Taught Fresh Area Workshops in northern and Southern California, impacting more than

600 store managers in the last 3 years.

Developed Fresh Training for Walmart, USA, affecting 2 Million+ associates nationally.

F. Gavin Zeff (Page 2) GavinZeff@Gmail.com 720-404-6349 Kaplan College, Thornton, CO 2009—2011

College Professor: University environment where students were taught how hardware and

software fit together, and prepared students for the A+ Certification Exam. Coursework

included teaching Microsoft products, customer service, networking security, storage, and

many other computer topics. Pioneered a blended learning approach with other departments

where a real-world simulation stretched students using role-playing, activities, lectures,

discussions, and hands-on opportunities. Kaplan College changed company curriculum to

include simulations as a result of the success of my pilot program.

Recognized as Teacher-of-the-month February, 2010.

Curriculum design and development.

Special training days designed to understand Microsoft Office.

Physicians Health Group, Colorado Springs, CO 2007—2008

Sales Manager / IT Director: Managed the human and technical sides of the business. Trained

the staff in leadership, sales, product planning, strategies, role-playing, and hiring. Technical

management included server design and maintenance, remote secure logins, firewall

management, backup and high availability. Upgraded and managed all workstations, allowed

owner to see system activity from remote location. Designed and programmed database

operations to help manage the business and show results. Converted a wired phone system,

costing the company $90 per seat, to an integrated VOIP system, using an Apache Server--

saving $1,500 per month. Licensed Health Insurance provider in multiple states: California,

Colorado, Florida, Ohio, Georgia, Michigan and Texas.

Backflow Express, San Clemente, CA 2004—2007 Owner: Owned and operated a plumbing company in Orange County. Handled all aspects of the business: prospecting, strategic alliances, customer service, billing, accounting and skilled labor. Ingram Micro, Santa Ana, CA 1998—2003 Senior Technical Trainer: Taught new sales and new technical support associates to understand and communicate the benefits of technology. Trained students using adult learning techniques including: live broadcasts, simulations, demonstrations, PowerPoint presentations, videos, and stand-up classroom teaching. Created online content to automate learning, and allow off-site learning. Normal class size was 30, but taught as many as 500 in large venues. 98% of my students gave anonymous, positive feedback. Delivered “webinars” to reach thousands of Ingram Micro customers to train them on new technology like advances on Mass Storage and printing technologies.