Freshmen Satisfaction SurveyFreshmen Satisfaction Survey

Yuko Araki

Ashley Campbell

Terence Chau

Jennifer Crossan

Purpose & GoalPurpose & Goal

The purpose of our survey is to find the strengths and weaknesses of freshmen experiences.

Our goal is to find out the students’ opinion in order to make improvements in the lifestyles of future incoming students.

Variables of InterestVariables of Interest

Satisfaction levels of lifestyle– Housing Assignment– Campus Dining– Campus Sponsored Activities

Satisfaction levels of Academics– Time Away from Academics– Academic Performance

Overall Satisfaction

Expected OutcomeExpected Outcome Housing

– Higher satisfaction for Off-Campus

– Unsatisfied people spend more time off campus

Food– Low satisfaction overall

– Unsatisfied people spend money on Off campus food

Academics– The more classes they miss, the worse their

academic performance will be.

Background and DesignBackground and Design

Target Population– First year students at CMU

Sampled Population– All first year students at CMU totaling 1310

Sample Frame– List of entire freshmen Andrew user IDs

with corresponding phone numbers

Background and Design cont’dBackground and Design cont’d

Expected Response Rate– 50%

Sample Size– 300 freshmen out of 1310 (reasonably large

to conduct survey)

Expected Sample Size– 150 freshmen out of 1310

Background and Design cont’dBackground and Design cont’d

Expected MOE (Margin of Error)– MOE = 2 .25 fpc

= 2 .25 (1310–150)/1309

= 0.077

150

n

Variance = 0.038, This Means …

95% of the time, sample responses fall within 0.077 from mean

Sampling Plan & MethodsSampling Plan & Methods

Simple Random Sampling– we do not wish to makes inferences about any sub

populations Email Cover Letter (directs to website)

– High response rate was expected because everyone has access to their Andrew email account.

Web page– Relative ease in data collection and analysis

Telephone Follow Up– Have a list of phone numbers, Quick.

Questionnaire DevelopmentQuestionnaire Development

Questions were carefully reviewed.Piloted by 20 people

– Changed order of questions– Added free responses– Simplified the confidentiality explanation– Asked for college affiliation

• We wanted to see if there is a relationship between college and satisfaction.

ConfidentialityConfidentiality

Store Names/ID in one file, coded responses in another file

We kept track of who replied Names were not associated with responses List of respondents was kept confidential; the

list was discarded after the survey was completed.

Report contains data only in aggregate form.

Survey ImplementationSurvey Implementation Initial survey by Email 4/23 at 15:57

– 76 Responses – 25.3% Response rate

First Follow-up by Email 4/25 at 1:42– 151 Responses – 50.3% Cumulative Response Rate– 3 Complaints

Second Follow-up by Phone 5/1– 165 Responses – 55.0% Cumulative Response Rate– 0 Complaints

Pie Chart of CollegesPie Chart of Colleges

CIT23%

CFA18%H&SS

23%

MCS11%

SCS11%

SIA7%

Other7%

CIT CFA H&SS MCS SCS SIA Other

Consistent with CMU demographics

Freshmen’s satisfaction on Freshmen’s satisfaction on HousingHousing

2.8

3

3.2

3.4

3.6

3.8

CIT CFA HSS MCS SCS SIA BHA

College

Avg Housing Satisfaction

college avg hous sat stdevCIT 3.5 1.084286CFA 3.13333333 1.166585HSS 3.7027027 1.217464MCS 3.33333333 1.022168SCS 3.44444444 1.041618SIA 3.36363636 1.03BHA 3.75 0.71total 3.46106431 1.03802

Housing Location and Housing Location and SatisfactionSatisfaction

location avg hous sat stdev noncampus 3.38461538 1.29852 26offcampus 3.45522388 1.080349 134

3.34

3.36

3.38

3.4

3.42

3.44

3.46

oncampus offcampus

AVG housing satisfaction and location

Off Campus:

WebsterCathedral MansionsShady OaksFairfaxAmberson Apartments Shirley Apartments

H-Satisfaction and Hours spent H-Satisfaction and Hours spent in the room per dayin the room per day

H-Satisfaction and hours spent in house

0

1

2

3

4

5

6

0 5 10 15 20

hours spent in room / day

Not enough correlation between the number of hours spent in the room and the housing satisfaction.

Freshman Satisfaction with Freshman Satisfaction with Campus FoodCampus Food

Not at all satisfied19%

Unsatisfied36%

Moderately satisfied

38%

Satisfied6%

Very Satisfied1%

Not at all satisfied Unsatisfied Moderately satisfied Satisfied Very Satisfied

Money spent on Campus Food Money spent on Campus Food and Satisfaction With Campus and Satisfaction With Campus FoodFood

foodSATISF

0123456

0 10 20 30money spent on campus food

satis

fact

ion

of f

oo

d

Unlike expected, not strong correlation between how much you spend on campus food and how much you are unsatisfied with it.

How Many Classes Freshman How Many Classes Freshman Missed Per WeekMissed Per Week

024%

125%2

15%

314%

46%

More than 516%

Performance and class missedPerformance and class missed

Academic Performance

0 1 2 3 4

worse thanexpected

as expected

better thanexpected

class misssed per week

Average Units taken by collegeAverage Units taken by college

Avg Units

42

44

46

48

50

52

CIT CFA HSS MCS SCS SIA BHA

Units and Academic PerformanceUnits and Academic Performance

4545.5

4646.5

4747.5

4848.5

worse thanexpected

As expected Better thanexpected

units

Students who take many courses are modest with their academic performance while, students with lower academic performance do not necessary take many courses. Students with less number of units do well academically

Participation to CMU events Participation to CMU events and Academic Performancesand Academic Performances

Attendance to CMU events in the past 2 weeks

0

1

2

3

4

worse thanexpected

as expected better thanexpected

cmu events

Better students participate in CMU activities more often than those who didn’t do well academically

Interesting Food CommentsInteresting Food Comments Better food, it wouldn't make me miss home as much. Trust me, food

here couldn't get any worse. I seriously you guys can somehow change

that. All your base is belong to good food! make it less crappy. It tastes crappy, and tends to give me the craps as

well. It is also pretty expensive for the 7-11 quality. Shut down a few CMU food outlets and invite foreign franchises.

Similiar to the "O". Sbarro, Friendlies, Sonic are places that students like. Since the demand is inelastic, CMU can tax them like hell!

get rid of the goddamn meal plan!!! IMPROVE SERVICES. I have to wait 10 minutes to get a sandwich

done at the East Street Deli, and I have people yelling at me at Highlander. Also, LOWER PRICES. 65 cents for ONE APPLE is purelly disgusting and it's price gouging. Lastlly, spend more time making food. It tastes like crap.

Housing CommentsHousing Comments

DON'T CONDEMN ME TO SHIRLEY APARTMENTS! I DIDN'T APPLY FOR THAT PLACE

Better prepared RA's and TA. My first semester would have been better if I had a better roommate

because he made life miserable for me. My R.A. is anti-social which frequently inconvienents me 1) Move to a new city. 2) Remove the smells that emanate from some

of the drains (i.e. by West Wing). Roof over walk-ways. With such terrible weather almost the whole

year, I don't see why CMU doesn't invest in more convenient (and less hectic/wet/dirty) way of getting from point A to point B. I personally hate cold and rain and snow and inconvenience. In effect, better weather would have made CMU much better.

Miscellaneous CommentsMiscellaneous Comments

better food,people having a less UPTIGHT attitude that wears off on everybody else. get the stick-out-of-your-ass sort of thing

focus on entertainment over anything else. CMU is after all a depressing place, simply look at our alumni donation rate. simple stats should explain a lot.

This school really needs more liberal-arts oriented classes. It's a shame that there are only 2 literature classes. I think the overall academic quality would be more well rounded if classes weren't so technically dense.

More intercommunication between Pitt and CMU, open up social

events to both groups of students.

Obligatory complaining about Obligatory complaining about the girls at CMUthe girls at CMUMore hot chicks. BETTER FOOD. Better looking girls and better sports

facilities. More good looking females

Conclusion & SummaryConclusion & Summary

As Expected– Slightly higher satisfaction of housing

assignments for off campus residents– Very low satisfaction level for campus food

choices– The more classes they miss, the worse their

academic performance will be– The less classes they takes, the better their

academic performance was

Conclusion & SummaryConclusion & Summary

Not As Expected– Satisfaction with housing assignment is NOT

correlated with the hours spent inside the room

– Students spend money on campus food even if they are very unsatisfied with campus food situation. There is no correlation to money spent on campus food and food satisfaction

– Students who claimed that their academic performance was worse than expected did not necessarily overload the units

Conclusion & SummaryConclusion & SummaryInteresting Outcome

– BHA students take the most number of units, not CIT students.

– Students who are involved in school activities and events do better academically

Suggestions from the surveyBetter food, more friendly environment for

school events, do not limit the number of units to students who are not doing well academically

End of presentationEnd of presentation