Welcome toFISH! TALES…

Introduction To Our Team

• Batch Number- 24A• Team name – GJ-BAND (Glittering Joint-venture Band)

Tag line- Synergy Unleashed…

• Our Team Members Are…– Geetha – Jagan – Bala– Aishwarya– Neha– Deepa

CONTENTS

1. Acknowledgeme

nt

2. About the Author

3. About the Book

4. Book review

5. Conclusion

6. Fish! pledge

ACKNOWLEDGEMENTWe take this opportunity thank IFBI, for providing us

with this great venture.

We express our sincere gratitude to our batch Co-ordinator Mr. Narayanan Sir for assigning the book

“FISH TALES” which evoked our Thoughts and Creative innovations as a SYNERGY.

We also extend our heartfelt thanks to Mr. Mohan Krishnan Sir, for suggesting valuable comments and

insights to the same.

We owe a great many thanks to “Our Team: GJ-BAND” who helped and supported us in this book

review.

AUTHORS OF FISH TALES!

SYNOPSIS OF FISH TALES!

• Explains the four main principles of success based on the "Fish!" philosophy

• Tales shows how four companies - a long-distance call center; a hospital neural-renal unit, a car dealership and a roofing company - have applied Fish! theories effectively put those principles into practice

• How to apply the Fish! principles in your own company...

Why FISH???• Re-Energizes the workplace• Fosters teamwork• Enhances productivity• Inspires creativity• Boosts morale• Retains employees

Four main principles of “Fish Philosophy”

1) Play

2) Make Their Day

3) Be Present/Be There

4) Choose Your Attitude

FISH! Philosophy - Play

• Play is synonymous with work.• Fun leads to creativity • It’s about having fun, enjoying yourself,

being spontaneous and creative.• Life is too short to spend it frowning…

PLAYPLAY

• It’s about doing something special for your customers and co-workers.

• When you make someone’s day,they feel good

• When you have given them a special gift they won’t soon forget.

FISH! Philosophy - Make their day

FISH! Philosophy - Be there

• It’s about being totally focused on the moments and on the person or task with which you are engaged.

• When we are fully present with our customers and with each other, noticeably important opportunities do not escape us

Focused

Fully Engaged

• It’s about accepting full responsibility for all of our choices

• A positive attitude is a decision we make, moment to moment

• Choosing a good attitude spreads quickly and it must be shared with others

FISH! Philosophy - Choose your attitude

Formula for Your Workplace

• As you enter the place of work, please choose to make today a great day.

• Your colleagues, customers, team members, and you yourself will be thankful.

• Find ways to play. We need not be serious about ourselves.• Stay focused in order to be present when your team

members most need you.• And should you feel your energy lapsing, try this sure fire

remedy: Find someone who needs a helping hand, a word of support, or a good ear,---and make their day.

Conclusion

• Creates positive, memorable experiences for our customers (both internal and external customers)

• Builds effective relationships to facilitate the communication of ideas, goals, etc.

• Stimulates thinking about ways to create a more worker-friendly work environment

• Makes people feel valued

FISH! Pledge

“I promise I will support the FISH! Philosophy and Play,

Make Their Day, Be There, and Choose My Attitude every day!”