FECC

Heikki Mäki

Vice-Chairman

FECC

• More than 120 members

• Biggest foreign Chamber of Commerce in Estonia

• Active member of FICE

• Missio: Improve business environment between Finland and Estonia by information sharing and business contact creation

FECC’s activity

• Organize seminars and meetings related to business and other actual themes.

• Lesure-time activities (skiing, bowling, carting etc.)

• But still the most popular ones are the Parties... Crawfish party, Christmas party and Grill party...

Management

• Pasi Harttunen, MPS Eesti Oü, Chairman

• Heikki Mäki, Elcoteq Tallinn AS, Vice-Chairman

• Hanna Mursula, Aditro Estonia OÜ, Secretary

• Arja Jurmu, Pohjola Bank plc• Janne Lihavainen, Prisma

Peremarket AS• Valdar Liive, EAS• Ave Lindberg, Tieto Estonia

AS• Ott Licht, Viru Õlu AS• Seth Lackman, Ericsson

Eesti AS• Christian Rajalin, Cawi

Foods• Sami Seppänen, Elisa Eesti

AS

How to succeed in Finland

• Your company’s reputation and balance sheet should be in acceptable level.

• Know your and your customer’s business and his/her needs.

• Provide a solution for a problem a day before s/he will notice that.

• Keep your promises and exceed your customers expectations.

• Show that you are ready to carry a part of your customers business risk.

• Be honest.

Some practical issues

• Response all emails and give time when you will give the answers.

• Give immediately your “last” price and in format that it was asked.

• Be modest and tastful.

• Provide solutions, no excuses.

• Follow strictly business ethics.