Fast F rward - OST-E Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG...

Copyright © Siemens Enterprise Communications GmbH & Co. KG 2009. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG

HiPath 3000 V8: The Industry-leading SMB Communications Platform

Fast F rwardOpen up your office to a new way of working

Copyright © Siemens Enterprise Communications GmbH & Co. KG 2009. All rights reserved.Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG

SMB / Solutions Mktg / HiPath 3000Product Presentation

March 09

Agenda

Introduction and highlights of V8Product Detail

UC ApplicationsOpenScape Office and OpenScape Office Contact CenterXpressions CompactOpen Interfaces

SIP CommunicationsSecurityMobilityManagement

Devices & ClientsSummary



March 09

HiPath 3000Blending the Best Communication Technologies

Award-winning converged communications platform for small and mid-sized companiesCombines IP and TDM technologiesDelivers a complete, modern telephony feature set, plus advanced applicationsRemarkable global installed base:

Over 500,000 systemsOver 12.5 million linesOver 160 countries



March 09

HiPath 3000 V8What’s new?

Support of new OpenStage DevicesOpenStage 10

OpenStage 15

Xpressions Compact – New CapabilitiesDial-in Conferencing

Parallel ringing of mobile anddesk phones

Mobility EnhancementsDual-mode WiFi-GSM device support with automatic FMC roaming and SIP features

Mobility Entry – user limit increased to 100

Other Feature ImprovementsSupport for video-capable SIP endpoints

SIP enhancements: Call Forwarding, Message Waiting Indication

Open HTTP application interface and SDK

Enhanced Redial List (10 entries)

Missed Call indicator on Gigaset DECT handsets

OpenScape OfficeTrue Unified Communications now available on HiPath 3000

Integrated multimedia contact center solution for SMEs



March 09

Version 7.0 Support of Xpressions Compact V3.0 (add. features)SRTP encryptionE2E payload to ITSPT.38 FaxSupport of OpenStage phonesFixed Mobile ConvenienceCLIP support on analogue trunksPhase-out of HiPath 37x0

Version 6.0 Support of XML Phone Services and ComScendo on a Button SuiteLIM module in basic configuration HiPath 33x0/35x0SIP for subscriber and ITSPSignaling and Payload EncryptionSmall Remote Site scenarios together with HiPath 4000

Version 5.0 HiPath 3800 high performance hardwareIntegrated voicemail EVM for HiPath 33x0/35x0VPN via Internet connectionsSupport of optiPoint 420 familyXpressions Compact used as announcement machineIP networking of HiPath 3000, 4000 and 5000 via CorNet-IP

Version 4.0 Survivable Media Gateway for HiPath 5000Up to 250 trunk lines (formerly 120)CSTA Phase IIIHiPath 5000 RSM

Version 3.0 IP convergence platformIP Payload SwitchingEnhanced capacities (notes, workpoints)

Version 8.0 Open up your office to a new way of working

HiPath 3000 V8Building on a History of Innovation

HP3K V3.0 Sales Information







March 09

HiPath 3300/3350

96 Phones24 TDM PhonesWall-mounted 3350 availableEntry Voice Mail (EVM)

HiPath 3500/3550

96 Phones72 TDM PhonesWall-mounted 3550 availableEntry Voice Mail (EVM)

HiPath 3800

500 Phones384 TDM Phones

HiPath 3000 FamilyPortfolio Overview

Converged systems with full telephony feature setSuite of applications for Mobility, Contact Centres, Unified Messaging

Standards support: Q.SIG, SIP, H.323, LDAP, SNMP, TAPI, Diffserv, 802.1p/Q32 Systems in one network

Info Info



March 09

HiPath 3000 in Networked Environments

HiPath 3000 is renowned for its functionality over multi-site networks

Real-time communications between multiple systems across IP networksUsers only see one inter-connected office!HiPath 5000 Real-time Services Manager (RSM) delivers centralized management for up to 32 HiPath 3000 systems

Single point of administration and centralized Fault ManagementIn Small Remote Site (SRS) mode, HiPath 3000 maintains PSTN connectivity in the event of a line failure

IP Network

HiPath 3000

HiPath 5000 RSM

HiPath 3000

HiPath 4000

Network lineManagement link (virtual)



March 09

Key Attributes of a HiPath 3000 SolutionOpen up your office to a new way of working

HiPath 3000 enables your company to utilize the latest communications technologies and save costs!

Cutting-edge UC applicationsAccess to low-cost SIP-based Internet voice and video communicationsAdvanced standards-based securityMobility solutions that extend enterprise communications anywhereCentralized management tools that simplify network administration



March 09

Key Attributes of a HiPath 3000 Solution Open up your office to a new way of working

Open Interfaces

Xpressions Compact

OpenScape OfficeOpenScape Office



March 09

Access to your mobile phone, email, IM, contacts, desk phone, visible voicemail, and fax

myPortal

OpenScape OfficeUnified Communications for HiPath 3000

User-friendly UC interface via myPortal client application or myPortal for OutlookTM plug-in toolbar



March 09

OpenScape Office CapabilitiesCutting costs. Improving productivity.

Integrated Voice-supported PresenceMobility (Office Roamer, Road Warrior, Remote Worker, CallMe!)Drag and Drop Conference Management (only on HiPath OpenOffice ME)

myPortal for OutlookTM

Dial from any ApplicationDirectoriesFavorites List / Internal IMVisible VoicemailFax BoxCall JournalOne Number ServicePersonal NotificationsPersonal AutoAttendantScreen Pop and Live Call RecordingmyAttendantmyAgent (Add-on Contact Center client) NEW!

OpenScape OfficeUC SUITE

Some features require additional licenses or are only available on a particular platform



March 09

HiPath 3000V8 and OpenScape OfficeSolution Architecture

OpenScape Office One SW package and Linux OS on two DVDs with Install Setup RoutineStandard PC server hardware is needed (not part of the delivery package)Connected to HiPath 3000 via HG1500Single-user administration - automatic import/synchronization with HiPath 3000 user dataWeb-based user interface for administration of OpenScape Office

OpenScape Officewith standard HW

HiPath 3000 V8with HG1500

IP Network

myPortal ormyPortal Outlook toolbar

optiPointTDM

OpenStageIP (HFA)

OpenScape Officesupports both!

Analog Phone



March 09

OpenScape Office Contact Center

Inbound Multimedia Contact Center for distribution of voice, fax and e-mailSeamless integration with OpenScape Office Skill-based routing and VIP supportMax. 64 concurrent agents, 50 groups/queues, 64 supervisors

myAgent



March 09


Open Interfaces

Xpressions Compact

OpenScape Office

Xpressions Compact



March 09

HiPath Xpressions CompactEliminate hidden communications costs!

Xpressions Compact is a hardware module for HiPath 3000 systems providing:Advanced Integrated Voice Messaging (IVM)

Forwarding of voicemails within emailsCall RecordingConferencing NEW!FMC: One Number Service and Mobility ProAuto Attendant with customer greeting and name-dialing

Xpressions Compact can compliment OpenScape Office with Conferencing and FMC capabilities



March 09

Speed up decision makingConferencing from any phone, anywhereUp to 18 conference channels can be used for one or more conferences (Dial-In / Dial-Out)Web interface for easy setup and monitoring of conferences for the ownerDial in into the 24x7 open conference room with or without PIN

HiPath Xpressions Compact ConferencingInitiate conference calls from anywhere via the Internet



March 09

Open Interfaces


Xpressions Compact

OpenScape Office Open Interfaces



March 09

Open InterfacesTAPI 120 and TAPI 170 for Third-party Applications

CTIServer3rd party CTI

1st party CTIwith IP-Phone

HiPath 3000Telephony control from within the business application

Calls can be made/received and features invoked from the PCCustomer details can be popped up to the screenCalls can be processed quickerCalls can be made direct from GroupwareConnect to third-party applications like Xphone Entry



March 09


SIP Video

SIP TrunkingSIP Trunking



March 09

SIP Communications

Session Initiation Protocol (SIP) is the latest communications standardHG1500 Gateway Card delivers SIP for HiPath 3000Deploying SIP will bring your organization to the next level:

SIP trunking is efficient and more cost-effective than ISDN for connecting your PBX to the public switched telephone network (PSTN)Support the latest multimedia applications (eg. video), dual-mode phones, and 3rd-party devices

HiPath 3000 HiPath 3000

Branch Office

Home Office

HG1500WAN

SIP CarrierNetwork



March 09

The Value of SIP Trunking

Connecting to the public network via ITSP-provided SIP trunks can save your business money and improve flexibility:

Reduced operating costs through consolidation of voice/data trunk linesReduced operating costs through radically different tariff schemesIP end-to-end, no need for local gateway devicesA single broadband connection can access 4 SIP providers in parallel, ensuring flexibility and lower costRapid provisioning of trunks to match fluctuating demandGeographic independence of SIP trunk numbers

The HG1500 Gateway Card comes with a free unlimited SIP Trunking

license as standard!



March 09

SIP Trunking with HiPath 3000Tested ITSPs in Your Area

HiPath 3000 has been tested with the following providers to deliver SIP trunking:

Your carrier isn’t here? Click here to find the latest list of approved ITSPs or the process for getting certified.



March 09


SIP Video

SIP Trunking

SIP Video



March 09

SIP Functionality for HiPath 3000 Experience SIP Video Communications Today!

Full end-to-end SIP video solution for small and mid-sized businesses:

HiPath 3000 V8HG1500 Gateway card for SIP functionalityOpenScape Personal Edition PC client software on a standard PC with webcam



March 09

SIP Video Communications Over the Network

What can SIP video do for your company?Maintain intimacy with customers, partners, and colleaguesMake faster decisionsAvoid errors due to miscommunicationReduce travel costs

IP Network

HiPath 3000

Network lineSIP Video Session

OpenScape Personal Edition Client connected to HiPath 3000 via SIP

Company HQ

Customer

3rd-party SIP video client



March 09


Authentication

Encryption

Secure Remote Access



March 09

HiPath 3000 SecurityConfidential Communications via Encryption

optiPoint 410economy plus

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Secure Endpoints

OpenScape Personal Edition


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optiPoint WL2professional

LAN

OpenStage HFA range

Communications can at times travel over public networksEncryption helps “scramble” information in a way that nobody can understand except the person or device it’s intended forHiPath 3000 provides the following encryption services:

Signaling Encryption with TLS/AESPayload Encryption via SRTP Per-subscriber based encryption

HiPath 3000

Signalling encryptionPayload encryption



March 09

HiPath 3000 SecurityTrusted Communications via Authentication

Devices must prove that they are authorized on the networkAuthentication provides a secure way of determining who is authorized and who isn’tHiPath 3000 authenticates with the following:

PKI certificate authentication of IP phonesPlus PCs & clients attached to the phone

Secure device authentication with 802.1X multi-user


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LAN

OpenStage HFA range

HiPath 3000

PKI Server

Phone logs on to HiPath 3000 using built-in certificate

HiPath 3000 confirms validity of certificate with PKI Server

Phone is authorized

Secure Endpoints



March 09

LAN

Internet

Many users are located remotely and must traverse the Internet in order to communicate on the corporate networkIPSec VPN uses authentication and encryption to ensure that remote phones can communicate just like they were localHG1500 has a built-in VPN concentrator to enable secure remote access to HiPath 3000

HiPath 3000 SecuritySecure Remote Access via VPN


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OpenStage HFA range

Authentication Server

Remote user with OpenScape Personal Edition and VPN Client logs in

Encrypted IPSec tunnel is established with corporate network

Secure Endpoints

HiPath 3000 and HG1500

Phone calls between remote user and local users are now secure!



March 09


Fixed Mobile Convenience: Xpressions Compact Mobiilty

Fixed Mobile Convenience:Mobility Entry

DECT Solutions

WLAN Solutions




March 09

HiPath 3000 mobility solutions can enable your company to effectively communicate from any device and any location

Built-in Mobility for Every Type of Working Decrease phone bills, office space, and energy use

Home Office

Branch Office

Regional Office

Factory / Warehouse

Desk

Office Roamer SolutionsCordless Voice (DECT)WLAN Voice & dataDual-mode GSM-WiFi device supportDesk sharing / roaming profiles

Road Warrior SolutionsMobility Entry & Pro clients for GSM phonesOne mailboxParallel Ringing (desktop & GSM)Remote presence status controlPersonal notification

Remote Worker SolutionsOpenScape Personal Edition PC client One Number ServiceSecure VPNCallMe! Service

Full functionality across all of your locations!



March 09

PSTN

Wi-Fi

GSM

HiPath 3000

Fixed Mobile ConvenienceMobility Entry

Main Office

Incoming call toOne Number

One Number ServiceNo need to issue mobile and home numbers

Mobility Entry:Office features on your cell phone to improve productivityCall handover: active Mobility Entry calls can be picked up on the deskphone

Dual-Mode:Intelligent switching between WiFi and Cellular networks keeps mobile bills downAllows you to dial your cell phone contacts through the HiPath when you are connected via Wi-Fi for lower mobile charges



March 09




DECT Solutions

WLAN Solutions

Fixed Mobile Convenience:Xpressions Compact Mobility



March 09

GSM

HiPath 3500 withXpressions Compact

Fixed Mobile Convenience Xpressions Compact Mobility

PSTN

Mobile Phone

Activation of features during a call (Hold, Toggle, Conference, Transfer)Voice-guided user interface from Xpressions CompactActivation of features in idle state (internal call, call diversion, DND, call back, selection of alternative call targets…)Voice confirmation of command inputGSM voice mailbox now redundantSingle Xpressions mailbox including Message Waiting Indicator reduces time spent managing messages

Fixed Phone



March 09




DECT Solutions

WLAN Solutions

DECT Solutions



March 09

Onsite Mobility for VoiceDECT Solutions featuring HiPath Cordless

HiPath CordlessWell established technology providing reliable, cost-effective mobile voice for campuses Crystal-clear digital speech quality, easy deployment, and long battery lifeOn-screen menu system for features like Hold, Conference reduce the need for trainingCoverage designed for both indoors and outdoors ensuring that staff are reachable anywhere on campus

Ideal for harsh environments: warehouses, factories, outdoors, etc.“Intrinsically Safe” option for hazardous environments

For smaller installations, DECT base stations can be directly connected to the HiPath 3000



March 09

Rescue Team

Gigaset M2 plusor M2 EX plus

Onsite Mobility: Personal AlarmsDECT Solutions featuring HiPath Cordless

Hipath Personal Alarm System (HPAS) is a security application for mobile personnel working in isolated or hazardous environments

Reduce staffing requirements by enabling the deployment of lone workersIntegrated system that eliminates the need for costly stand-alone personal security systemsBeyond a simple alarm – an emergency conference can be established between the victim, rescue team, and guard room to ensure employee safety

HiPath 3000HiPath DAKSGuard room GMD-11



March 09




DECT Solutions

WLAN SolutionsWLAN Solutions



March 09

HiPath Wireless Controller and Manager

HiPath Wireless Access Points

WLAN Clients

Onsite Mobility for Voice and DataWLAN Solutions featuring HiPath Wireless

Supports WLAN standards (802.11 b/g up to 54 MBit) Fast and secure roaming and handover for voice connectionsRobust quality of service (QoS) for VoWLANFast and easy deployment Fast and easy configuration



March 09


HiPath 3000 Manager

HiPath 5000 RSM

OpenScape Office and HG1500

HiPath DLS and DLI



March 09

HiPath 5000 RSM (Real-time Services Manager)Provides centralized real-time management and administration for up to 32 nodes and up to 1,000 usersCentralized Fault Management, licensing, and customer databaseInterfaces with “umbrella” management systemsHardware & Software Inventory Manager

HiPath 3000 and OpenScape OfficeRemote administration of HiPath 3000 with a user-friendly Windows point & click interface

Manager C – core set of functions for end-customersManager E – for service engineers, has some more global features

OpenScape Office and HG1500 feature intuitive web-based management

HiPath Deployment Server (DLS) and DLIMass provisioning web-based tool for managing IP endpoints Single Point Access for administering WLAN phones, clients and desk phonesTemplates make setting up large numbers of devices easy Centrally controls security settingsDLS also provides secure certificate distribution to endpoints

Management ToolsHiPath DLS HiPath 3000 Manger E/C, HiPath 5000 RSM



March 09

Agenda







March 09

Desktop Phones

OpenStage

optiPoint

Exceptional quality, industry-leading feature-set and design

WLAN / Cordless Phones

Gigasetprofessional

optiPoint WL2

Feature-rich mobile voice communications

Soft Clients


Crystal-clear voice and video for the PC

Devices and ClientsComprehensive Portfolio for all HiPath Platforms



March 09

OpenStage FamilyInspiration through Open Communication

OpenStage 20 2 line graphical display3 direction navigation

OpenStage 40 6 line graphical display5 direction navigation

OpenStage 60QVGA color displayTouchGuide

OpenStage 806,4” VGA color displayTouchGuide

People-centric interaction meets Open, Unified communicationsAvailable in OpenStage T (TDM) and OpenStage S (IP) variants*Key modules available for selected models

*OpenStage 10 only available in TDM

NEW!

OpenStage 10 OpenStage 15



March 09

OpenStage 10 & 15Exceptional OpenStage Performance at the Entry Level

OpenStage 10Hardware features:12 button dialpadSpeaker Key with LED3 free programmable keys with LEDsPlus / minus keys

Audio features:Open listening

OpenStage 15Display:Display, 2x24 characters

Hardware features:12 key dialpad and 8 free programmable keysSpeaker, messages and menu keyFull-duplex hands-free talkingHeadset supportSupport of new Key Module 15

TDM features:Supports all HiPath features 3rd party CTI No SW download

IP Phone specific:802.3af PoE100bT Ethernet G.722, G.729DLS support

TDM Phone specific:Phone adapter supported



March 09

OpenStage 20Efficient and Professional Telephony

OpenStage 20Full-featured speakerphone with intuitive and interactive user interface

Hardware features:Tiltable 2-line monochrome displayWall-mountable12 button dialpad6 pre-set feature buttons3-way navigator with pushbuttons Full duplex speaker phoneMessage Waiting Indicator

IP Phone specific:802.3af PoE class 1100bT Ethernet G.722, G.729DLS supportQoS: Diffserv, 802.1p/qMedia encryption802.1x auth

TDM Phone specific:Enhanced CorNetfeature-set



March 09

OpenStage 40Sleek Design with Fully Customizable Interface

OpenStage 40Customized for various workplace environments and ideal for desk sharers, people working in teams or call center staff

Hardware features:Tiltable 6-line monochrome backlit displayWall-mountable12 button dialpadStatus LED & Message Waiting Indicator6 free programmable keys with LEDs6 pre-set feature buttons5-way navigator with pushbuttons Full duplex speaker phone plus headset jack





March 09

OpenStage 60Premium Functionality Combined with Intuitive Design

OpenStage 60Top notch functionality and design with a maximum of usability combined with an open application platform and personalization options

Hardware features:Tiltable 5.7” QVGA backlit display12 button dialpadStatus LED & Message Waiting Indicator8 free programmable keys with LEDs9 pre-set feature buttonsTouchGuideTM navigator and illuminated TouchSliderTM for volume adjustmentFull duplex speaker phone plus headset jackBluetooth and USB





March 09

OpenStage 80The Industry’s Premier Phone for Managers and Executives

OpenStage 80Premium telephony features, best-in-class LCD display, and an open application platform deliver an extraordinary user experience

Hardware features:Tiltable 6.4” VGA backlit display12 button dialpadStatus LED & Message Waiting Indicator9 free programmable keys with LEDs9 pre-set feature buttonsTouchGuideTM navigator and illuminated TouchSliderTM for volume adjustmentFull duplex speaker phone plus headset jackBluetooth and USB





March 09

Gigaset S3 professional

Excellent Price/PerformanceHandsfree modeIlluminated MWI notificationHeadset port

Gigaset SL3 professional

GSM Mobile-like appearance200hours on standby

Gigaset M2 professional

Industrial-grade phone – IP65 protection, EX-AuthorisationBluetooth-enabled for headsetPanic Button

Gigaset FamilyIndustry-leading DECT Phones



March 09

OpenScape Personal EditionCrystal-clear Voice and Video on Your PC

Take your phone wherever you go!PC-based IP communications clientSIP and HFA versions availableSIP video telephonyLDAP corporate directory and call list integrationVoice compression: G.711, G.723, G.729Quality of Service (802.1p)



March 09

optiClient Attendant V8 for HiPath 3000PC-based Attendant Console

Essential switching functionsWaiting call, Active call details, Parked calls

Use of following telephone booksOutlook (visible organizer)Open LDAPLotus NotesHiPath 3000 internal telephone book

Shared calendars visible via MS Outlook/ExchangeBusy Lamp Field

Status: Free, Busy, Called, ForwardedOperator-customized monitoring of up to 300 BLFs

Also provides centralized operator support in networked voice environments



March 09

Agenda







March 09

“We are delighted with the additional benefits that the new generation equipment brings. The integrated call centre is working very well for us…”

Richard MonkManaging Director, MG Owners’ Club

Integrated HiPath 3000 V8 and OpenScape Office solution

Collaboration across the business enhanced by Unified Communications & IMOSO Contact Center helped to improve customer service for spare parts orders

HiPath 3000What customers are saying

OpenScape Office solutionFull integration of OSO into existing CRM and ERP systems

OSO Contact Center’s Intelligent Routing improved responsivenessStreamlined internal organization and saved costs

“There is no comparison [to OpenScape Office] on the market. Users in every facet of the business experience improved internal and external communications.”

Carsten EngelCEO, E-Komm(SEN Channel Partner)

HiPath 3800 integrated IP solutionVoice over WLANIP workpoints supporting remote offices HiPath Xpressions unified messaging

Improved customer care

“Our main objective was to create a first class technological solution that would solve the hotel’s day-to-day problems… We couldn’t have done this without Siemens.”

Andy EllisOperations Director, Alpha Business(SEN Channel Partner)



March 09

"This is a really strong product release that brings the HiPath 3000 right to the front of the Unified Communications market for small and mid-size enterprises.

Enabling IP, TDM and Analogue users to all utilize a presence based UC platform and desktop productivity applications will ensure measureable productivity gains. We particularly liked the strong set of mobility applications to support the varying requirements of modern work-styles and the inclusion of open SIP video that facilitates rich communication with colleagues, customers and suppliers.”

Rob Arnold, Current Analysis, May 2009

HiPath 3000 V8 and OpenScape OfficeView from an Analyst



March 09

HiPath 3000Blending the Best Communication Technologies

Open up your office to a new way of working

Industry LeadershipAward-winning SME communications platformThousands of installations worldwideRich portfolio of modules, applications, and devicesHybrid platform makes VoIP migration safe & easy

Unified CommunicationsOpenScape Office makes it easier than ever to make the move to Unified Communications!Improve collaboration by eliminating communication barriersImprove responsiveness and customer service

Next-Gen CommunicationsUtilize SIP to experience the latest multimedia applications, including videoSave on communications costs through SIP trunkingEmpower your workforce with Mobility solutions that enable communication from anywhere and any device



March 09

Thank you!

Fast F rward - OST-E Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG...

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Transcript of Fast F rward - OST-E Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG...