Upgrade paths - Unify/media/internet-2012/documents/brochure/... · HiPath DX (1 - 1000 users)...

Choose a path

OpenScape Contact Center

HiPath 500

HiPath 3000

Hicom 300 / HiPath 4000

HiPath DX (1000 - 5000 users)

OpenScape Enterprise


Upgrade paths An interactive tool to help you to understand the benefits of upgrading your legacy communications system

For the customer

Your future path starts here...

HiPath 500 HiPath 3000 HiPath DX (1000 - 5000 users)

Hicom 300 HiPath 4000 (v1-v6)

HiPath DX ROLM




Start your journey by clicking on your current legacy system and discover your upgrade benefits


HiPath 500

HiPath 3000





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Like for like Wanting improvement

HiPath DX (1 - 1000 users) Upgrade Path OpenScape BusinessExplore both paths before you decide


HiPath 500

HiPath 3000





Addresses end of life concerns

Provides a straightforward, no hassle migration to a

futureproofed IP environment.

Easy to use

A familiar solution that provides a simple and cost effective

replacement to existing systems.

Simple to migrate

Low risk migration that leverage existing Unify investments,

including licenses and devices.

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Choose a path Like for like

Like for likeTotal cost of ownership for this like for like upgrade is over 5 years

Key benefits of OpenScape Business

Wants improvementTotal cost of ownership is over 3 years. Take a look at this in further detail.

Delivers cost savings

A simplified IP-environment environment reduces maintenance and communications costs by using SIP trunking, reducing mobile costs

and homeworking costs by using your existing network to deliver services.


HiPath 500

HiPath 3000





Like for like Why OpenScape Business?

Integrate with Outlook Bring all your communications tools together in Microsoft Outlook – email, Instant messaging, calendar, presence status, social collaboration, drag and drop conferencing.

Reduce your costsSlash conferencing costs by up to 90% and total voice calls cost by up to 50% with voice over IP (VoIP), and reduce support costs with easy to use web-based management tools.

Enhance mobility Keep remote and mobile employees connected by delivering UC with integrated VoIP functionality on major mobile platforms; supporting Android, iOS and even more mobile operating systems.

Engage with customers Engage with customers on their terms by offering multiple ways to get in touch – email, phone, social collaboration tools and contact centre.

Boost collaboration Bring your virtual teams together anywhere at any time with chat, conferencing, web-collaboration and more.

Why OpenScape Business?

Choose a path


HiPath 500

HiPath 3000





Extends business value

Adds contact centre, mobility, collaboration

and Microsoft integration capabilities.

Deployment flexibility

Delivers flexible deployment options –

on premise, hybrid or in the cloud


Provides a straightforward,

no hassle migration to a futureproofed

IP environment.

Easy to use

A familiar solution that provides a simple

and cost effective replacement to

existing systems.

Simple to migrate

Low risk migration that leverage existing

Unify assets, including licenses and devices.


A simplified IP-environment reduces

maintenance and communications costs.

Improvements

Improvements


Choose a path



Improvements


HiPath 500

HiPath 3000





Improvements Why OpenScape Business?







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HiPath 500

HiPath 3000





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HiPath 500 Upgrade Path OpenScape Business X1Explore both paths before you decide

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HiPath 500

HiPath 3000








Easy to use



Simple to migrate



Like for like






Key benefits of OpenScape Business X1


Choose a path


HiPath 500

HiPath 3000






Integrate with your Desktop Bring all of your communications together in a single client - presence, instant messaging, conferencing, favourites, voicemail and web collaboration.





Why OpenScape Business X1?

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HiPath 500

HiPath 3000










on premise, hybrid or in the cloud.




IP environment.

Easy to use



existing systems.

Simple to migrate






Improvements

Improvements



Key benefits of OpenScape Business X1

Improvements

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Choose a path


HiPath 500

HiPath 3000










Why OpenScape Business X1?

Choose a path

Integrate with your Desktop Bring all of your communications together in a single client - presence, instant messaging, conferencing, favourites, voicemail and web collaboration.


HiPath 500

HiPath 3000





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HiPath 3000 Upgrade Path OpenScape BusinessExplore both paths before you decide

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HiPath 500

HiPath 3000








Easy to use



Simple to migrate



Like for like








Choose a path


HiPath 500

HiPath 3000












Choose a path

Choose a path


HiPath 500

HiPath 3000










on premise, hybrid or in the cloud.




IP environment.

Easy to use



existing systems.

Simple to migrate






Improvements

Improvements




Improvements

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Choose a path


HiPath 500

HiPath 3000












Choose a path


HiPath 500

HiPath 3000





Choose a path


HiPath DX (1000 - 5000 users) HiPath DX to OpenScape Enterprise Express Explore both paths before you decide

Choose a path


HiPath 500

HiPath 3000






Provides a straightforward, no hassle migration

to a future proofed IP environment.

Easy to use

A familiar solution that provides a simple and cost

effective replacement to existing systems.

Simple to migrate

Low risk migration that leverage existing Unify

assets, including licenses and devices.


A simplified IP-environment environment reduces maintenance and

communications costs.

Choose a path Improvements


Key benefits of OpenScape Enterprise Express


Feature rich enterprise solution

Delivers a powerful set of business class

features while reducing communications costs.

Like for like

Choose a path


HiPath 500

HiPath 3000





Why OpenScape Enterprise Express?

Why OpenScape Enterprise Express?OpenScape Enterprise Express is an all-in-one enterprise communications solution with voice, unified communications, collaboration, mobility and contact centre.

Meeting the needs of today’s teams By integrating all these elements into one solution, OpenScape Enterprise Express meets the needs of today’s dynamic and mobile workforce – delivering a better way work for virtual teams, making them more connected, more engaged, and more collaborative.

Designed for virtual environments OpenScape Enterprise Express is designed to run on the VMware hypervisor for maximum deployment flexibility, scalability and cost reduction.

What’s in the box?• OpenScape Enterprise. A next generation 100%

SIP-based Enterprise VoIP solution.

• OpenScape Unified Communications. Bringing together all the ways that teams communicate – phone, email, chat and social.

• OpenScape Mobility. UC clients for smartphones and VoWLAN and DECT phones for on-campus mobility.

• OpenScape Xpressions. Centralised and searchable inbox for all messages—voice, email, fax and SMS text.

• OpenScape Contact Center. Driving first contact resolution, featuring skills based routing, real-time monitoring, next generation visualisation tools and intuitive agent desktop for blended multi-channel interaction.

• OpenScape Concierge. State of the art attendant console solution for administrative assistants. Featuring call queuing, searchable electronic telephone book and instant status and monitoring of executives’ phones.

• Integrated enterprise communications solution with voice, unified communications, collaboration, mobility and contact centre.

• Designed for growing businesses with 200 to 2,000 users at virtually unlimited sites.

• Centrally manage all locations from your data centre.

• Resiliency options improve business continuity.

• Streamlined installation and setup can save up to 40%.

• Choose managed and professional services to offload IT tasks.

Choose a path Improvements

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HiPath 500

HiPath 3000





Improvements

Improvements



Key benefits of OpenScape Enterprise Express

Choose a path


Provides a straightforward, no hassle migration

to a futureproofed IP environment.

Easy to use



Simple to migrate



Feature rich enterprise solution

Delivers a powerful set of business class

features while reducing communications costs.


Provides a platform for a host of additional unified

communications and business applications.


A simplified IP-environment environment reduces maintenance and


Improvements

Choose a path


HiPath 500

HiPath 3000





ImprovementsChoose a path Why OpenScape Enterprise Express?




Engage with customers

Engage with customers on their terms by offering multiple ways to get in touch – email, phone, social collaboration tools and contact centre.


Why OpenScape Enterprise?

Carrier grade resilience OpenScape Voice is a carrier-grade enterprise voice solution with 99.999% reliability – translating to less than 5.5 minutes of downtime a year.

Easy integration and deployment OpenScape can overlay and integrate with existing TDM platforms – providing SIP integration and a further suite of advanced applications. Plus, it can be deployed in a virtualized architecture, and can be delivered as a virtual appliance (vApp).

Hugely scalableOpenScape Voice is a native SIP-based real-time Voice over IP system scalable up to 100,000 users per system and a virtually unlimited number of users when OpenScape Voice systems are networked.


HiPath 500

HiPath 3000





Choose a product

Hicom 300 / HiPath 4000 (V1 - V6) /

HiPath DX / ROLM

(Legacy TDM switch to similar system) -

OpenScape 4000

Hicom 300 / HiPath 4000 (V1 - V6) /

HiPath DX / ROLM

(Wants increased business capabilities) -


Hicom 300 / HiPath 4000 Choose a product


HiPath 500

HiPath 3000





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Hicom 300/HiPath 4000 Upgrade Path OpenScape EnterpriseExplore both paths before you decide

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HiPath 500

HiPath 3000








Easy to use



Simple to migrate



Like for like




Like for like

Like for likeTotal cost of ownership for this like for like upgrade is over 5 years.

Key benefits of OpenScape Enterprise


Choose a path Choose a product


HiPath 500

HiPath 3000





Why OpenScape Enterprise?Like for likeChoose a path Choose a product

Why OpenScape Enterprise?OpenScape Enterprise allows enterprises to talk—with each other, with customers, with all stakeholders, with immediacy and richness.

Survivability as standard OpenScape Enterprise is designed with ultimate survivability and security built-in. It can be installed in a single data centre with local redundancy. Or, for higher levels of assurance, it can be deployed in redundant data centres, across multiple sites, using virtual options…whatever works best for the customer.

Carrier grade resilience OpenScape Enterprise is a carrier-grade enterprise voice solution with 99.999% reliability – translating to less than 5.5 minutes of downtime a year.


Reducing enterprise communications costsOpenScape Enterprise delivers a range of costs savings through:

• Private Cloud deployment

• Virtualization Centralized network administration

• Zero touch network element deployment and maintenance

• SIP Trunking consolidation

• Lower PSTN charges.

Hugely scalableOpenScape Enterprise is a native SIP-based real-time Voice over IP system scalable up to 100,000 users per system and a virtually unlimited number of users when OpenScape Enterprise systems are networked.

• Next generation 100% SIP-based enterprise VoIP solution

• Industry leading scalability up to 100,000 users on a system

• Carrier Grade Reliability (5 9s) Active – Active Server architecture

• 100% call failover support – no lost calls on a single node failure

• Carrier Grade Routing and Translation for cloud / overlay deployments (IP-Least Cost Routing)

• Multi-tenant support

• Fits into virtualized architecture (VMware), delivered as a vApp

• Licensing options – Permanent (CAPEX), Subscription (OPEX)


HiPath 500

HiPath 3000





Extends business capabilities

Provides the platform for a host of advanced unified

communications applications and services to improve team

collaboration and enhance productivity.


Delivers flexible deployment options – on premise, hybrid

or in the cloud.


Provides a straightforward, no hassle migration to a powerful, scalable and fully resilient SIP-

based Voice platform.

Simple to migrate

Low risk migration that leverage existing Unify assets, including licenses and devices.


A simplified IP-environment environment reduces


Improvements

Improvements




Improvements



HiPath 500

HiPath 3000





Why OpenScape Enterprise?ImprovementsChoose a path Choose a product

Integrate with Outlook Bring all your communications tools together in Microsoft Outlook – email, instant messaging, calendar, presence status, social collaboration, drag and drop conferencing.










HiPath 500

HiPath 3000





Like for like

Hicom 300/HiPath 4000 Upgrade Path OpenScape 4000



HiPath 500

HiPath 3000











Like for like

Hicom 300/HiPath 4000 Upgrade Path OpenScape 4000

Easy to use

A familiar solution that provides an enhanced, cost effective

replacement to existing systems. Plus easy UC Application Licensing for customers.

Simple to migrate

Low risk migration that enhances business capability

while leveraging existing Unify assets, including licenses and devices.


Provides the platform for contact centre, mobility,

collaboration and Microsoft integration capabilities.


Delivers flexible deployment options – on premise, hybrid

or in the cloud.



Choose a path


HiPath 500

HiPath 3000





Why OpenScape 4000?

Unite business requirements OpenScape 4000 can help businesses adopt new applications such as UC from their own applications or from the Cloud whilst being equally capable of supporting environments which need low cost voice – e.g. analogue/digital/DECT. The power of the OpenScape 4000 is to unite all these separate business requirements into one solution.

With OpenScape 4000 business can rely on the benefit of rock solid communications capability to support their business today and tomorrow.

Business benefit Many businesses know they have a problem with end of life of their communications systems. Their business relies on these systems being available and reliable. Many businesses are looking to upgrade their current solution to something new and better which support their business now, their old system worked for their business 10-20 years ago.

The challenges now are multi-site offices and workers – they need a communications solution which works wherever people are that is reliable and cost effective - that is OpenScape 4000.

With OpenScape 4000 businesses can migrate to a proven and reliable new business system with minimal cost and risk. OpenScape 4000 is flexible - it provides for your needs today and tomorrow, it can scale and flex to support your growing or changing business.

Why OpenScape 4000?

Enhance mobility

Simple to migrate


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HiPath 500

HiPath 3000





Choose a path


OpenScape Enterprise Upgrade Path OpenScape Enterprise V9 Explore both paths before you make a decision


HiPath 500

HiPath 3000





Like for like



Key benefits of OpenScape Enterprise V9








Easy to use



Simple to migrate




HiPath 500

HiPath 3000





Like for like Key benefitsChoose a path











HiPath 500

HiPath 3000





Extends business valueAdds contact centre,

mobility, collaboration and Microsoft

integration capabilities.


Delivers flexible deployment options – on premise, hybrid or

in the cloud.




IP environment.

Easy to use A familiar solution

that provides an enhanced, cost effective replacement to existing

systems.

Simple to migrate Low risk migration

that enhances business capability while

leveraging existing Unify assets, including

licenses and devices.

Delivers cost savings A simplified IP-

environment environment reduces maintenance and


Improvements

Improvements



Key benefits of OpenScape Enterprise V9

Improvements

Choose a path


HiPath 500

HiPath 3000





Why OpenScape Enterprise V9?


Reducing enterprise communications costsOpenScape Enterprise delivers a range of costs savings through:

• Private Cloud deployment

• Virtualization Centralized network administration

• Zero touch network element deployment and maintenance

• SIP Trunking consolidation

• Lower PSTN charges

Business BenefitsOpenScape Enterprise provides a highly resilient (99.999 availability) and scalable (100,000 users to 500,000 in a network) business solution for voice, video and web collaboration services and acts as the single engine for your business communications.

It extends voice, video, web and mobility to everyone in the enterprise anytime, anywhere with UC client on every device.

Includes integrations into Microsoft premise and cloud based solutions.

Provides an over-lay solution, with immediate benefits of IP and SIP trunking and connection of your legacy PBXs over time, while migrating your existing PBXs and applications with no impact on your business.

• Next generation 100% SIP-based enterprise VoIP solution

• Industry leading scalability up to 100,000 users on a single system

• Carrier Grade Reliability (5 9s) Active – Active Server architecture

• 100% call failover support – no lost calls on a single node failure

• Carrier Grade Routing and Translation for cloud / overlay deployments (IP-Least Cost Routing)

• Multi-tenant support

• Fits into virtualized architecture (VMware), delivered as a vApp

• Licensing options – Permanent (CAPEX), Subscription (OPEX)

Improvements Why OpenScape Enterprise V9?

Carrier grade resilience OpenScape Enterprise is a carrier-grade enterprise voice solution with 99.999% reliability – translating to less than 5.5 minutes of downtime a year.

Survivability as standard OpenScape Enterprise is designed with ultimate survivability and security built-in. It can be installed in a single data centre with local redundancy. Or, for higher levels of assurance, it can be deployed in redundant data centres, across multiple sites, using virtual options…whatever works best for the customer.

Choose a path


HiPath 500

HiPath 3000





Choose a product

OpenScape Contact Center V8 -

OpenScape Contact Center V9

OpenScape Contact Center Campaign

Director Outbound Solution -

Campaign Director

OpenScape Contact Center or OpenScape Contact Center Campaign Director Choose a product


HiPath 500

HiPath 3000





Like for like or new

Delivers cost savings A simplified IP-

environment environment reduces maintenance and


Like for like or newChoose a product


Enhanced customer service

Achieve first contact resolution with intelligent

multi-channel contact routing.

Deployment flexibility Delivers flexible

deployment options – on premise or in the cloud.


Provides a straightforward, no hassle migration to a futureproofed

IP environment.

Easy to use A familiar solution

that reduces training requirements and provides an enhanced, cost effective


Increased agent productivity

Improve interaction handling efficiency with intuitive, multi-channel

Agent Desktops.

Improved call management

Streamline contact centre operations with powerful

management and reporting tools.


HiPath 500

HiPath 3000





Inbound Efficiency Intelligent skills-based routing to get customers to the right person, regardless of agent location.

Administration Centre Add users, modify user profiles, manage agent skills, along with reason codes for work and unavailability.

CRM Integration Pre-packaged integration into leading CRM systems or custom integrations from our professional services team.

Outbound profitability The integrated preview dialling feature (blended with our predictive dialler) maximises the efficiency of outbound staff.

Design Centre A visual, workstyle tool for managers to plan routing strategies and queue processing for voice, email and Web interactions.

Interactive Voice Response Our integrated IVR creates the perfect mix of self-service and agent- assisted contacts.

Report Centre A customizable, visual reporting engine for real-time, cumulative, and historical reports for all channels including Life of Call.

Mobile Supervisor Stay in control at all time with fully-functioning mobility application.

Why OpenScape Contact Center v9?A small to mid-range contact centre that’s able to scale up to 7500 agents, OpenScape Contact Center handles over 25 billion calls across the world every year.

It delivers improved service levels, higher productivity, lower agent turnover and more satisfied customers.

Choose a product Why OpenScape Contact Center v9?Like for like or new


HiPath 500

HiPath 3000





Like for like or new

Like for like or newChoose a product





Enhanced customer service

The campaign management platform of the OpenScape

Contact Center Suite.

Deployment flexibility Can be operated behind an

existing communication platform, or directly

connected to the telephony network and operated in

standalone mode.


Provides a straightforward, no hassle migration to a futureproofed

IP environment.

Easy to use A familiar solution that

reduces training requirements and provides an enhanced,

cost effective replacement to existing systems.

Increased agent productivity

Improve interaction handling efficiency with intuitive,

multi-channel Agent Desktops.

Improved call management

Streamline contact centre operations with powerful

management and reporting tools.


HiPath 500

HiPath 3000





Agent Desktop A browser-based, thin client interface with full desktop telephony controls - click to dial, speed dial and directory.

Multichannel Engagement Web chat, email and outbound SMS can be used along with phone calling strategies to increase campaign success rates.

Outbound Call Options Campaign Director delivers preview, progressive, power, predictive and manual outbound dialling. This flexibility makes it ideal in any scenario - proactive customer service, collections, telemarketing, fundraising and market research.

Computer-Telephony Integration Campaign Director delivers an integrated contact and data solution, providing screen pops synchronised with customer information for every call.

Integrated IVR Campaign Director’s agent-less IVR capabilities integrate backend databases and text-to-speech application to support automated campaigns, including payment or appointment reminders, surveys, shipping notifications, sales promotions or change in status/account information.

Agent ScriptingSimplify the process of creating and amending call scripts with VisualScriptor, based on the market leading Dreamweaver scripting tool.

Why Campaign Director? OpenScape Contact Center Campaign Director is a highly scalable all-in-one platform that can be implemented as a standalone, PBX-agnostic campaign management solution. It can also be integrated with OpenScape Contact Center Enterprise to provide a blended inbound/out-bound solution.

Campaign Director System Features

• Outbound Dialing, Inbound Routing, Web Chat, Email, and Outbound SMS

• Automated Call Distribution: Skills- based, Assigned Agent, Last Agent, and Custom Routing

• Manual, preview, progressive, power and predictive outbound dialing modes including patented, highly efficient dialing algorithms

• Integrated IVR for agent-less campaigns, call prompting, call treatment and self service

• Answering machine detection

• Dynamic list and campaign management including graphical contact and scheduling strategies

Choose a product Why Campaign Manager?Like for like or new

Upgrade paths - Unify/media/internet-2012/documents/brochure/... · HiPath DX (1 - 1000 users)...

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Transcript of Upgrade paths - Unify/media/internet-2012/documents/brochure/... · HiPath DX (1 - 1000 users)...