Explore the Clarity Software Integrated Business Solution

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One System P r o d u c t i o n M a r k e t i n g S a l e s & W e b s i t e D e l i v e ry Integrated MIS, CRM, Website & Marketing Solutions

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Learn how Clarity Software empowers your business to succeed through integrated website, cloud, desktop and mobile business solutions.

Transcript of Explore the Clarity Software Integrated Business Solution

Page 1: Explore the Clarity Software Integrated Business Solution

One SystemProduction

Marketing

Sales &

WebsiteDeliv

ery

Integrated MIS, CRM, Website & Marketing Solutions

Page 2: Explore the Clarity Software Integrated Business Solution

Clarity Software, 7 The Pavilions, Cranmore Drive, Solihull, B90 4SB, UKTelephone: +44 (0)121 248 2448 Email: [email protected]

Clarity Software www.clarity-software.comIntegrated Business Solutions

One Integrated Software SystemClarity Software increases margins and makes you more efficient than ever before. By using our cutting-edge software products you win more orders and at higher margins, whilst confidently rejecting those deals which look great at first but can end up eating away all your hard-earned profits.

Accuracy is everythingWe know that accuracy is everything when it comes to securing top margin in your jobs. If you can increase the exactness and consistency of your quoting, perfectly organise the usage and flow of your stock and streamline the efficiency of your shop floor and delivery, then your business will flourish in any economic conditions.

Over 4,500 users rely on ClaritySince 2001, more than 60% of the UK sign market and some of the best global digital print companies have depended on Clarity every day. See how they have revolutionised their businesses, increasing their:

Immediate financial returns on investmentWhen you start using Clarity you breathe fresh air into your business, generating new levels of profit on every job you carry out for your customers. The ROI is clear to see, with measurable financial returns hitting your bottom line almost instantly. Get ready to enjoy:

Integrated Business Solutions

YOUR MISProduction

Marketing

Sales &

WebsiteDeliv

ery

• Visibility• Organisation• Speed• Accuracy

• Efficiency• Communication• Automation• Professionalism

• Consistency• Output• Customer Service• Quality of Working Life

• Increased Turnover• Time Savings• Less Wastage• Higher Margins• Easy Decisions

• Paperless Office• Streamlined Customer Service• Accurate Quotes• Lower Costs• Precise Financial Forecasting

More than just an MIS

Clarity Web Serviceswebsite design & build | web stores |

customer portals | job tracking | order processing | self-managed content

Clarity Marketingdata cleansing | target list building |

email marketing | website visitor capture |auto-responder messages | online surveys |

event management | website forms |

Clarity Go CRMcontact management | Clarity Marketing |

quoting & estimating | sales activity | sales pipeline | sales analysis |

activity calendar | website integration |

Clarity Professional MIS & CRMCRM, sales & marketing | estimating | powerful quoting | order processing |

goods & stock | production & manufacturing |automated workflow | invoicing & delivery |

cost analysis | business reporting

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Clarity Software, 7 The Pavilions, Cranmore Drive, Solihull, B90 4SB, UKTelephone: +44 (0)121 248 2448 Email: [email protected]

Clarity Software www.clarity-software.comIntegrated Business Solutions

Our unique data synchronisation servicesClarity Software is an integration specialist, offering ground-breaking ways for businesses to update and share their data with everyone who needs it.

Our world-class developers have built customised sync tools that are constantly passing your data from one product to another using online, offline and mobile technology.

This means you can negotiate with prospects, liaise with customers and deliver products with 100% confidence that you are fully up-to-date with contact information, price list costs, job status, installation schedules and site equipment deliveries.

Adding up the rewards of a joined up solutionClarity helps you make more money and the wider your system reaches, the more cash you will see on your bottom line, with marginal gains in:

Fuel - Reduce travelling costs through smarter workingPhone calls - Eliminate unnecessary calls with improved communicationWorkflow - Minimise human error by automating processesLabour - Eradicate double entry tasks, driving smarter workingRisk - Be confident in payment receipts with accurate client correspondenceSales - Optimise your team with all the latest price and job informationTime - Speed up your cash flow by reducing overall work in progress time

Combining cloud, mobile and local network technologyClarity Software’s modern suite of products uses the best of all the latest technology platforms.

With Clarity you can embrace all the business benefits they offer and build a flexible workflow that plays to your strengths, making you a leaner, more focused operation.

Serving precise data to your chosen deviceTimes have changed. Information needs to be at our fingertips when and where we need it and Clarity gives 360 degree visibility of your processs with options to access data from many mobile and desktop devices.

When you implement Clarity across your business you join up all of your departments and the tools they use, eliminating isolated working and creating one all-powerful infrastructure that drives efficiency and profits.

Work smarter to improve performanceUsing the cloud, field-based staff at the sharp end of your business can function out on site as they would in the office.

Now your team can be fully optimised, managing their time efficiently and eliminating the need to return to the office every time an estimate needs raising or a quote confirming.

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Clarity Software, 7 The Pavilions, Cranmore Drive, Solihull, B90 4SB, UKTelephone: +44 (0)121 248 2448 Email: [email protected]

Clarity Web ServicesStunning websites that deliver results

Having a website is a must in today’s market. But having a stunning one which allows you to capture visitors directly into your Clarity MIS, take online orders and share job progress with your customers beats the competition and wins you more business.

Clarity Web Services links your MIS system with the internet, opening up a new way for you to market and sell your products whilst driving your customer service quality to a whole new level .

Design & build of unique websitesWebsites serve a number of key purposes common to almost any business, with individual styles depending on the preference of the company or creativity of the website designer.

But are you using the web to its full potential?

For example, can you capture new prospects directly into your database at any time of the day or week? Can you send an automated email to your customer and your sales team as soon as someone makes an enquiry through your website? Can your customers browse or buy your products online?

Clarity Web Services builds you a tailored, results-driven website from the ground up, giving you an edge on your competitors and enabling you to trade any time of the day and without any human involvement whatsoever. You are selling 24/7.

Sell online and sync your Clarity price listsClarity Web Store is a packaged solution for you to get selling your products online with the minimum of hassle.

We know you don’t have the time to be updating your website with the latest products, prices and stock levels. That’s why we’ve done the hard work for you, developing a way to constantly synchronise your Clarity price list items with your site, so you don’t have to re-enter anything.

With a Clarity Web Store you create a new sales revenue stream, targeting buyers you may never have reached before.

Clarity Software www.clarity-software.comIntegrated Business Solutions

Give your customers visibility of job progressHow often do your customers ring in asking for an update on the progress of their order? How much of your time does it take up?

Just think how much manual labour time you could eliminate by giving customers 24/7 updates of their orders online. It could save you a fortune and it’s simple to do on your website

Secure customer log in areaCustomers can log in to your website using a secure email address and password to access their private account area.

The information they see in their online account is decided by you under strict controls and offers your customers an incredible online experience.

You can use your secure area to communicate more personally with customers, giving them information such as:

• Order history

• Outstanding balances

• Payment options

• Progress of orders in production e.g. Scheduled, WIP, Completed

• Expected delivery or installation dates

• Courier consignment numbers

• A message centre for contacting specific employees or teams

• Artwork and document upload links

Outstanding service with reduced overheadsThe opportunities to evolve your business into the best in the industry are huge with Clarity Web Services. It takes you into new territory, fights off your nearest rivals and streamlines your processes through increased automation and accuracy.

It positions you alongside any size of online retailer, speeding up your sales process and generating faster cash flow through your business.

And all whilst providing customers with even better level of service.

www.clarity-webservices.com

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Clarity Software, 7 The Pavilions, Cranmore Drive, Solihull, B90 4SB, UKTelephone: +44 (0)121 248 2448 Email: [email protected]

Data Cleansing & Contact ManagementLike almost all other businesses your contact database may be in a bit of a mess. Have you lost sight of your key prospects and customers? Relax, here is the solution.

Clarity Marketing makes it easy to tidy up all your contact data from within the system and get you remarketing to all those prospects and customers that may have slipped off the radar.

Persuasive Intelligence™ for Targeted List BuildingWhen you’re generating leads, the more precise you can be with your target list, the better chance you have of winning orders.

Any marketing or sales director will tell you rifle-shot campaigns are always the most succesful. Well, we’ve innovated target marketing beyond anything created before with our unique Persuasive Intelligence™ list building tools. You need to see it to believe it.

Email Message DesignerUse our flexible, powerful and user-friendly message designer to allow create your own stunning emails and save them as templates. Use any combination of dynamic data fields such as forename, contract type or account status to personalise your messages and make your recipients feel special, driving responses and results.

Auto-Responder Emails Triggered by Customer ActionsBy using our auto-responder feature you can create an automated workflow of emails that are triggered by signups, event registrations, enquiry submissions, clicks, opens, lands and more.

IntegrationClarity Marketing synchronises directly with Clarity Professional MIS, passing live campaign and activity data in both directions.

Dynamic Reporting with Dashboard ViewsImagine seeing your results come in as soon as they happen - your campaign could be profitable within minutes of publishing messages, surveys, forms and other activities.

Clarity Software www.clarity-software.comIntegrated Business Solutions

Clarity MarketingGenerating leads has never been easier

A TARGETED WAY TO MAKE MONEYClarity Marketing is your golden ticket to generating fast qualified leads, without investing a fortune.It’s a cloud-based system, meaning you can access it from anywhere at any time using virtually any mobile or desktop device. You simply need an internet connection and you’re away.

Beginners love it, advanced users swear by it.Identify the most likely buyers for your product or service. Easily generate leads in a flash. Capture visitors to your website directly into your Clarity database. Automate emails to follow up your contacts when they click on a link. Take decisions on whether to invest in new campaigns based on current and previous results.

With Clarity you can take your commercial operation to whole new level, using intelligent, real-time information to minimise your risk and ensure the best possible returns from your marketing campaigns.

Want to grow? Now’s your chance. Just take a look at what you can do with Clarity Marketing:

• Cleanse your data properly (at last!) and keep it clean• Create dynamic targeted contact lists• Carry out bulk email marketing campaigns• Auto-respond to clicks, signups, follows and more• Capture visitors directly from your website• Synchronise data with Clarity Professional MIS• Publish online surveys with automated responses• Register contacts for events• Create online forms for feedback, competitions and more• Manage all your marketing campaigns in one place• View all your real-time activity in dynamic reports

Take a free trial today! It’s a no risk guarantee

www.clarity-marketing.comand we’ll be there to help you get started

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Clarity Software, 7 The Pavilions, Cranmore Drive, Solihull, B90 4SB, UKTelephone: +44 (0)121 248 2448 Email: [email protected]

Clarity Software www.clarity-software.comIntegrated Business Solutions

Contact & activity managementClarity Go gives you access to view and log all your contact and activity information exactly when you need to.

No longer do you have to wait to follow up an enquiry or close a deal. And most importantly, nor does the customer.

Now you’re able to log calls, set meetings in your diary, pick up leads and raise quotations sat next to your clients, meaning you can make revisions without having to return for another meeting or survey.

It will cut your sales cycle down by hours, days, even weeks in some cases, whilst reducing your travel and communication costs.

Redefining CRM softwareClarity Go is no ordinary CRM system. It’s a new breed of role-based software, offering total integration of website, estimating, sales and marketing processes, including the entire Clarity Marketing suite.

Each area of the system is easily accessible with dashboards and widgets serving you with the information that matters most to your role.

This is true modern working, allowing you to carry out:

• Targeted list building for dynamic campaigns and strategies• Email marketing with an easy-to-use designer and templates• Estimating and quoting using your Clarity Pro price lists• Sales forecasting and pipeline management• Web marketing, capturing data directly into your database

Add new contacts and companies from anywhere

YOUR MIS

Clarity GoCRM and quoting on the move

Growth in your business is about an increase in sales in the same time period as before.But where do you start? And how do you do it?

The front end of your company is where the real activity takes place; where the key decisions that impact the order book are won and lost.

It’s essential that your estimators, quoters and sales & marketing people are as productive as possible, so they really need the same tools they use in the office at their fingertips in the field.

Clarity Go is a new lease of life. It empowers mobile working. It makes your remote team effective from wherever they are and at times that suit their own activity calendar. It keeps them motivated and in control.

Get Clarity through your web browserAs Clarity Go is a cloud-based CRM product, you can access it through a secure compatible https web browser such as Google Chrome or Apple Safari. It’s optimised for tablets and smart phones, giving you the best user experience regardless of your preferred device.

It’s a simple-to-use, logical system packed with key functionality to make your marketing, quoting & estimating, sales and customer teams work at full throttle. It’s Clarity but on the web, and synchronises with your core Clarity Professional system in real time, keeping everyone in the office updated with all field activity as it happens.

Work smarter using your mobile activity calendar

YOUR MIS

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Clarity Software, 7 The Pavilions, Cranmore Drive, Solihull, B90 4SB, UKTelephone: +44 (0)121 248 2448 Email: [email protected]

integration for flexible workingMotivate your staff by offering a choice of systemsClarity Go uses our unique data synchronisation services to push and receive live data from your core Clarity Professional MIS.

This empowers your staff with flexibility on which system they can use, depending on their role, their preferred computer device and the depth of functionality they require.

Clarity Professional is the main brain of your software infrastructure; the core MIS for all systems to join up with and share critical business information to be interpreted.

All activity that takes place in Professional automatically syncs with Go, meaning your remote staff have total peace of mind that everything they see or use in their system is right up to date and 100% reliable.

Get Go-ing todayA new door has opened for your employees to walk through which can have a major impact on your bottom line, with the rewards deliverable as soon as you get started.

To find out more about Clarity Go and request a web demo, call our sales and account management team on +44 (0)121 248 2448

Sales pipeline managementRevolutionise the way you manage your sales forecasting and closing using Clarity Go

Never before could you access and co-ordinate your sales and marketing activity with so much flexibility.

The sales functionality in Go helps you analyse your quoting history, your closure rates, your win / loss reasons, your star performers, your best marketing campaigns and your biggest-selling products.

It’s completely flexible in the way it presents information, enabling you to optimise your quoting, estimating and sales process, and develop clever new ways to close down every opportunity you have in your pipeline.

Personalise your dashboard for easy analysisIn Go you can manipulate sales data into your way of thinking. You no longer need to rely on guesswork or hunches. The stats don’t lie, so you can draw upon past sales experiences to shorten your current sales cycles and increase the probability of your winning the order.

Using the sales dashboard you can pick and choose from all of your sales criteria and create customised layouts.

Then you can save them for future reference, giving you instant access to the most important sales information in real time.

By getting closer to your deals, your customers and your team members using Clarity Go’s interactive sales dashboard you speed up lead times and win more orders.

Clarity Software www.clarity-software.comIntegrated Business Solutions

Build your own layout and save it for fast reporting

YOUR MIS

Get Go syncing directly with Pro

YOUR MIS

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Website Design & Integration

Core Site Design & Build

Automated Order Processing

Clarity Marketing, Go, & Pro Integration

Web Store Solutions

Your Core Business MIS & CRM

Goods & Stock Management

Order Processing

CRM, Sales & Marketing

Stock AllocationSales & Work Orders

Contact Management

Off-Cut ManagementBOM & BOLMarketing

Campaigns

Make Items For StockRequisitionsPrice Lists

PickingPurchase Orders

Quoting & Estimating

Stock ValidationsInvoicingSales

Management

Extended Clarity Family

CRM & Order Processing

Basic CRM & Quoting

Automated Artwork

Automated Workflow

Web Marketing, CRM & Quoting

Website IntegrationCustomer

Relationship Management

Marketing Activity

Contact Data Management

Sales Analysis Sales Pipeline

Sales ActivityQuoting & Estimating

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Simple Content Management

Website Design & Integration

Customer Portals, Job Tracking

Clarity Marketing, Go, & Pro Integration

Web Store Solutions

Web, Email & Offline Marketing

Email & Online Marketing Offline Marketing

Auto-responder Emails

Targeted List BuildingData Cleansing

Online Surveys Event Management

Reporting & Analysis

Website Integration

Campaign Management

Your Core Business MIS & CRM

Manufacturing Invoicing & Delivery

Job Cards Full & Partial Invoicing

Analysing & Reporting

Job Cost Analysis

Schedulling & Gant Charting

Sage, QuickBooks &

Pastel Integration

Job Status Tracking

Multiple Invoice & Posting Types

Employee Time Sheets

KPI & Department Reporting

Capacity Planning

Full & Partial Delivery Notes

Business Analysis

SFDC Time Recording Proof of Delivery Bespoke

Reporting

Progress Tracking

Send Jobs To Site

Sync to Clarity Pro

Photos & Signatures

Clarity Proof of Delivery

3G & Wi-Fi Mobile App

Page 10: Explore the Clarity Software Integrated Business Solution

Clarity Software, 7 The Pavilions, Cranmore Drive, Solihull, B90 4SB, UKTelephone: +44 (0)121 248 2448 Email: [email protected]

Clarity ProfessionalBusiness Wide CRM & MIS

The central core of your businessClarity Professional is the main software engine of your company, providing the central Management Information System (MIS) and hub for all your business processes to pass through.It’s a multi-user, multi-company and multi-currency system offering a complete suite of modules which can be configured and scaled up to meet your small or medium-sized business needs.Interfacing with Clarity Marketing, Clarity Go, Clarity Web Services and our Clarity Proof of Delivery mobile app, Clarity Professional is the glue that binds your company together, providing integration with third party workflow solutions and accounting software packages.

Go paperless and get organisedImplementing Clarity Professional means individuals no longer need to work in isolation using pieces of paper and spread sheets. Everything is located on your central Microsoft SQL server, giving system users access to company data when they need it, with any personal restrictions set using preference settings and licences. You create a paperless workflow that your entire business can trust, with specialised modular functionality enabling each department to reduce errors and enhance their performance.

Clarity Professional takes the stress away from your working life, making your business operate smoothly and efficiently.

Clarity Software www.clarity-software.comIntegrated Business Solutions

CRM, sales & marketingClarity Professional contains a complete suite of modules to help you improve your contact management, customer communications, lead generation and sales forecasting.But the real power is in its quoting and estimating.

Using unrivalled calculation wizards - with specialist wizards for the sign, graphic display and digital print industries amongst others - incredibly complex quotations can be worked out at jaw-dropping speed with absolute precision. With just one click they can be branded with your company logo and emailed directly from Clarity right into the customer’s inbox and revisions and repeat orders are simple tasks that takes seconds to complete. It’s a winning process that beats competitors.With Clarity Professional driving your quoting and estimating processes you can save hours in administration, increase consistency and secure more margin in every job you take on. Equally, you gain the confidence to say no to those tempting deals that can turn out to be worthless.

Automated order processing Generate customised sales, purchase and works orders

Once your order is confirmed, your accounts team can raise invoices using Clarity and the responsibility moves on to deliver the job or service as professionally as possible.

Electronic works orders are automatically generated from the quote raised by your estimator or sales person, enabling the production and shop floor team to have immediate visibility of the job requirements including the Bill of Labour, Bill of Materials and any requisitions for stock orders needing to be made.

Interactive sales dashboard for easy analysis

YOUR MIS

Powerful calculation wizards make complex quotes easy

YOUR MIS

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Clarity Software, 7 The Pavilions, Cranmore Drive, Solihull, B90 4SB, UKTelephone: +44 (0)121 248 2448 Email: [email protected]

Analysing & reportingGet Clarity across your businessMeasure. Report. Analyse. Improve.

Data capture is one thing but interpretation is another. Clarity Professional has clinical business intelligence tools integrated into the system, so you can drill down and analyse your key performance indicators and use them to make positive decisions.

Job costing & analysis

View in absolute precision your estimated vs actual costs on every job your produce using stunning, interactive Pie Charts and graphs.

Filter jobs by combining many fields such as Customer and/or Job Type and then study the segmented Pie Charts to see where costs were saved or lost.

Add time sheets and expenses to view all the job costs in one simple interface, making it easy to fine tune your repeats and ensure you protect all your margin in similar quotes.

Report builder

Over 200 reports are built in to your report library covering all areas of the business, giving you instant visibility of your performance at the click of a button.

Learn which marketing campaigns are the most profitable, what products sell the best, how many orders are awaiting invoice and more, increasing your awareness and synergy with your day-to-day performance.

Bespoke reports are created using advanced filters and configuration tools, with your customised designer enabling you to personalise and brand them to your liking.

Our report builder gives you the power to refine and improve.

Goods & stock managementHow accurately do you manage your stock levels? Do you know how much your wastage is costing?Booking stock into stores, picking stock for jobs and managing your partial usage and off-cuts is easy with our integrated stock module. Your business data seamlessly flows through from confirmed order to the shop floor, making the whole process clearly visible and traceable.

Production & shop floor manufacturingLean production processesJobs need to be properly scheduled to make sure you minimise errors, use the correct part and stock quantities and hit your delivery deadlines.

Clarity Professional provides the capacity planning and Gantt Chart tools for you to organise and manage your workflow easily. Create job cards, see the status of your jobs using clear traffic light indicators and have the power to re-schedule instantly in response to your business demands.

Get lean and super-efficient in production with Clarity.

Browser-based shop floor data collection (SFDC)

Our simple and modern way to log production times on your shop floor uses a web browser on your local network, bringing devices such as iPads into play for immediate reporting from your workstation.

With SFDC you can track your estimated vs actual production times to the second and collect information to produce employee time sheets.

Invoicing & accountingRaise full and partial invoices, credit notes, full and partial delivery notes and use multiple invoicing and posting types to manage your customer accounting effectively and proficiently.

Sage, Sage Pastel and QuickBooks integration

Clarity Professional dynamically links with Sage Instant, Sage 50, Sage 200, Sage Pastel and QuickBooks accounts software.

This saves hours in double entry, passing invoice and credit data and sharing nominal code structures.

To see the incredible impact Clarity Professional has on your business, call us today on

+44 (0)121 248 2448

Clarity Software www.clarity-software.comIntegrated Business Solutions

www.clarity-software.com/pro

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Clarity Software, 7 The Pavilions, Cranmore Drive, Solihull, B90 4SB, UKTelephone: +44 (0)121 248 2448 Email: [email protected]

Important documents such as site plans, design drawings and entrance passes can also be sent to and stored in the device. It’s true mobile working synchronising directly back to your office-based MIS.

Improving your service Customer satisfaction is the key to repeat orders and bigger opportunities. Clarity POD furnishes your site teams with the ability to take sign-off signatures from your customers directly onto their device, documenting evidence of their satisfaction and kick-starting your post-sales process.

And your site teams can leave knowing that all the required documentation is already with you, making huge savings in travel costs, paper and time to return information back to the office.

Quick and organised POD means that invoices can be raised promptly, any delivery disputes are eradicated and you have cash in your bank quicker.

Delivery & onsite installation tracking

Track, manage and sign off your on-site jobs After your team has ensured precision and quality in the production of your jobs, you need to know that the delivery and fitting is being carried out to the same exceptional standard.

With the Deliveries module in Clarity Professional you can manage your fitting and delivery schedule electronically from start to finish, giving you increased visibility and control of your projects.

Deliveries is a ground-breaking module that sits alongside Production and Invoices in your Clarity Professional system. It enables you to create and schedule delivery jobs once the production process has been completed, making them visible in your Clarity calendar. The status of the job is colour-coded, making it easy for you to interpret at a glance whether the job is completed or still on-going.

The Deliveries Module sends the job directly via 3G or Wi-Fi to the Clarity Proof of Delivery Apple or Android app that your external team use out on site. The app is available as a free download to anyone with an Apple or Android mobile device, giving you complete flexibility on who can receive your jobs, whether they are internal employees or third party contractors.

The Clarity job reference number is assigned to each job that you push to your on-site teams. Images of job progress and completion can be taken on site using the mobile device, with job notes logged alongside them.

Calendar view in Deliveries

YOUR MIS

Scheduling & editing your delivery in Clarity Professional

YOUR MIS

Deliveries is the missing piece of your business workflow, saving hours in needless paper-based administration and improving your customer service.

The result of a fully joined up system is a fluid combination of critical business information from all departments, enabling your company to reach its true potential and take giant strides towards unprecedented profit levels. Experience it today.

Clarity Software www.clarity-software.comIntegrated Business Solutions

Page 13: Explore the Clarity Software Integrated Business Solution

Clarity Software, 7 The Pavilions, Cranmore Drive, Solihull, B90 4SB, UKTelephone: +44 (0)121 248 2448 Email: [email protected]

Clarity Proof of DeliveryMobile App

Now you can be more mobile and work smarter with the ultimate mobile tool for managing your deliveries, fittings, installations and on-site jobs.

Destination & Communication• See the job reference and location address• Use the Maps app to pinpoint your site location• One touch to call or text your client• Receive documents and notes relating to the job

Tracking the Job Progress• Work through a list of individual job items• Start, Stop, Hold and Complete jobs in real time• Add valuable job notes during the process• Push visibility of progress to the Deliveries Module

Photo Evidence & Sign-Off• Take photos of your work using your device• Get an on-screen signature from your client• Automatically time-stamp your evidence• Sign the job off directly from site

Clarity Software www.clarity-software.comIntegrated Business Solutions

www.clarity-software.com/mobile

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Clarity Software, 7 The Pavilions, Cranmore Drive, Solihull, B90 4SB, UKTelephone: +44 (0)121 248 2448 Email: [email protected]

Clarity Software www.clarity-software.comIntegrated Business Solutions

Outstanding customer serviceAt Clarity Software we work for you, so providing outstanding service is our number one priority.From the moment you make contact with our team our service begins, with our sales and product specialists helping you identify the key benefits and investment returns that are unique to your business.

A choice of purchase and rental optionsDepending on the products and services you are choosing, Clarity Software offers a choice of options to suit your requirements.

Renting your softwareIf you are renting the software using our SaaS (Software as a Service) options, full support and software upgrades are normally included within your monthly payment.

Purchasing your software outright

If your strategy is to buy the software outright and the option is available to do so, then you can ensure your system is supported, kept up to date and maintained by taking a support contract alongside your purchase.

Our dedicated support team

We’re always here to help with your softwareImplementing a new system is exciting and rewarding. To ensure you reap the benefits as early as possible, our dedicated team of support engineers are just a phone call or email away.

Telephone support from our UK-based help desk

Based in the middle of the UK, our telephone support line is open during office hours so you can call in with your questions and get them resolved quickly and efficiently by real people. All calls are logged in our system.

Conveniently log queries through your website account

To make life even easier, you can log queries through your clarity-software.com website account and it goes straight into our call logging system. In your account you see your call history and access a host of other superb service functions’ documentation and training materials.

Dedicated support team

YOUR MIS

Regular customer workshops & user group meetings

YOUR MIS

[email protected]

Log queries directly through our website

YOUR MIS

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Clarity Software, 7 The Pavilions, Cranmore Drive, Solihull, B90 4SB, UKTelephone: +44 (0)121 248 2448 Email: [email protected]

Clarity Software www.clarity-software.comIntegrated Business Solutions

Solid training for the best ROIOur customers testify that the biggest investment returns come from good system trainingYour staff need to be performing to the best of their ability and harness all the savings and profit gains from within the system.

It’s proven that solid training on implementation is fundamental in driving faster returns, creating a happier, more motivated workforce that improves your results.

As your company grows, with new staff and system requirements developing, Clarity Software offers a number of training options for you to take advantage of and unlock new ways to improve your processes.

Training workshops

Clarity holds regular training workshops at our UK headquarters, offering your staff the chance to come and improve their skills with like-minded Clarity users and find out some golden hints and tips from our experts.

Onsite training

If you have more targeted aims and objectives, then our support & installation team can structure a tailored day and train you at your premises. These can be to one or many employees, depending on your needs and capacity.

Web training

Using the internet we can provide personalised interactive training sessions without the need for you to incur travel expenses. These are available in hourly slots and can be scheduled at any time during our office hours.

Help documentation & videos Throughout our software products you will find detailed help sections, getting started guides, links to online videos on our YouTube Channel and more, making your experience with Clarity smooth and enjoyable.

Our long term commitment to you

New features, new services, new rewards

Clarity Software is constantly updating its software products with ground-breaking new features that drive your industry into new territories.

Our world-class team of developers respond to market and individual needs with many of the new releases influenced by the priceless feedback logged in our Suggestion Box.

But we know the importance of forming strong relationships with you at every juncture, which is why we invest in regular customer communications and keep you in touch with all developments at Clarity Software HQ.

Account managers

Our experienced team of account managers look after you throughout your implementation and beyond, addressing any concerns and teething troubles that you may have as you migrate to Clarity.

Webinars

We operate regular Webinars for our customers, giving you the chance to see new modules, new products and new ways of working demonstrated over the internet.

Contact our team today

www.clarity-software.comTel: +44 (0)121 248 2448

With over 23 established years in the MIS, CRM and business software industry, Clarity Software can help make your business dreams a reality. Speak to us today.

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Clarity Software, 7 The Pavilions, Cranmore Drive, Solihull, B90 4SB, UKTelephone: +44 (0)121 248 2448 Email: [email protected]