European Commission Information Society DG The libraries and the paradigm shift enabled by...
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Transcript of European Commission Information Society DG The libraries and the paradigm shift enabled by...
European Commission Information Society DG
European Commission Information Society DG
The libraries and the paradigm The libraries and the paradigm shift enabled by electronic shift enabled by electronic
commercecommerce
Bror Salmelin, EU Information Society DG C-3Bror Salmelin, EU Information Society DG C-3
European Commission Information Society DG
Drivers for the new Awareness, understanding, critical mass
both users and service providers Integrating e-commerce into the services Legal framework (IPR, Copyright,
privacy….) New behavioral practice Taking advantage of the technology and
infrastructure Global dimension
Electronic Commerce in Europe (1)
IDC, Monaco, 11 May 1998
Financial Times, 21 March 1998
Forrester Research, April 1998
European Commission Information Society DG
• Growth: B-to-B doubling every 3-4 months;
Europe is catching up especially in B-to-B
• Pervasiveness: 53 million consumers in Europe in 2001
• Shake-up: Amazon.com in just 2 years ‘largest bookstore on
the globe’; European booksellers now going online too
• Size: $333 billion in 2002; $30-60 billion in W-Europe?
Electronic Commerce in Europe (2)
The context of the presentation
Key Action II: “New Methods of Work and Electronic Commerce”Key Action II: “New Methods of Work and Electronic Commerce”
Intersection of business needs, legal environment, technological Intersection of business needs, legal environment, technological capabilities; also public sectorcapabilities; also public sector
–Flexible, mobile and remote services, personalisationFlexible, mobile and remote services, personalisation–Management systems for suppliers and customersManagement systems for suppliers and customers–Information and network security, IPR, privacyInformation and network security, IPR, privacy
Work &Business Practice
Legal & Regulatory
Technologies
Wow!
European Commission Information Society DG
New role for the library
• providing access to information
• medium-independent, content related
• personalisation, localisation, mobility
• integrated to the business sector
• value-added services
New role for the library
• providing access to information
• medium-independent, content related
• personalisation, localisation, mobility
• integrated to the business sector
• value-added services
The libraries?The libraries?
European Commission Information Society DG
Where will we be in 2005 ? Legal framework: convergence between
media, telecoms, Internet. Global.
Technologies: convergence, pervasiveness, mobility, plentiful ? What will be the added value?
Economy: dynamic business organisation and dynamic markets? New public and private services
European Commission Information Society DG
LegislationLegislation
Access &technologyAccess &technology
Business/Consumer/Worker
Business/Consumer/Worker
Telecomms & IT liberalisationInternet management & future
Interoperability, RTDTake-up measures
Telecomms & IT liberalisationInternet management & future
Interoperability, RTDTake-up measures
Trust and ConfidenceDigital signatures, encryption
Privacy, IPR managementFull access to Single Market
Global framework
Trust and ConfidenceDigital signatures, encryption
Privacy, IPR managementFull access to Single Market
Global framework
Awareness & best practiceCodes of conduct / self-regulation
Public administrations as usersPublic dialogue
Awareness & best practiceCodes of conduct / self-regulation
Public administrations as usersPublic dialogue
Towards theGlobal
NetworkedEconomy
Towards theGlobal
NetworkedEconomy
The Global Information SocietyPolicies
The Global Information SocietyPolicies
New roles for individuals,
communities, organisations
and governments
New roles for individuals,
communities, organisations
and governments
coordinated legislative initiativescoordinated legislative initiatives coordinated international negotiationscoordinated international negotiations
coordinated legislative initiativescoordinated legislative initiatives coordinated international negotiationscoordinated international negotiations
Key Action IIKey Action II
European Commission Information Society DG
Key Action II: Opportunities inWork & Business Transformation
LocalizedImplementation
InternalIntegration
BusinessProcess
Redesign
BusinessNetworkRedesign
BusinessScope
Redefinition
Cost/Efficiency
QualityTime
Customization
New Markets
ValueInnovation
Key Action II: Opportunities in Business Models
e-shope-shop
e-procuremente-procurement
info brokerageinfo brokerage
collaboration platformcollaboration platform
value chain integratorvalue chain integrator
3rd party marketplace3rd party marketplace
e-malle-mall
virtual communityvirtual community
Degree of innovation
Fu
nct
ion
alin
tegr
atio
n
value chain service providervalue chain service provider
e-auctione-auction
trust servicestrust services
Industry.Net
SCS/Infomar
CitiusTradeZone
GEN/ICS
FedEx InternetshipMarshall on Internet
Amazon.com
MarshallNet/PartnerNet
Belsign
Yahoo
FleuropTravelocity
JAL
Bold: European
European Commission Information Society DG
Key Action II: Opportunities - Beyond the PC
In 2001 Europe USA
Online Population(PC)
53 million(13%)
98 million(34%)
Cable-TV 67 million 66 million
Mobile Phones 145 million 115 million
Hurdles: cost of telecoms; bandwidth; access….
European Commission Information Society DG
• Mobile communications• Smart cards• Electronic payments• Digital television• Enterprise software• Digital local access• Multicultural and multilingual society• SME networks• World class education system• World leader in international trade• World leader in key user industries
(automotive, pharmaceutical, aeronautics, …)
• Mobile communications• Smart cards• Electronic payments• Digital television• Enterprise software• Digital local access• Multicultural and multilingual society• SME networks• World class education system• World leader in international trade• World leader in key user industries
(automotive, pharmaceutical, aeronautics, …)
Build on European StrengthsBuild on European Strengths
European Commission Information Society DG
Current Electronic Business Related Projects
underpinning technologies
e-co
mm
erce
com
pon
ents Pay-
ments
Trans-actionmgt
IPR/ECMS
bu
sin
ess
pro
cess
escollaborationplatforms
Intelli-gentagents
ente
rpri
se /
sect
orm
anag
emen
t enterprise / industry sector (retail, textile, tourism,construction, transport, ...)
qual
ity,
aw
aren
ess,
tech
no-l
egal
virtual orgs
BP tools
Trust &confi-dence
electronic trading systems
Broke-rage/nego-tiation350 projects
(2nd edition)
European Commission Information Society DG
Trends in Products (1) Increased computing and
communications power
products with embedded intelligence: lifecycle management
services with embedded intelligence: enhanced relationship management
intangible products: digital content
European Commission Information Society DG
Trends in Products (2) PRODUCTS will be replaced by EXTENDED PRODUCTS comprising:
tangibles intangibles services relations
They are components of the whole LIFE CYCLE
How is the library related to these various components?
European Commission Information Society DG
Extended Products create value
Tangible productsTangible products intelligent highly customised user-friendly embedded service
Intangible productsIntangible products services software (tools) information knowledge
European Commission Information Society DG
Trends in Markets and Companies (1)
Increase of networked and dynamic relationships between companies, customers, employees
value creation networks: team work dynamic networked organisations
new market mediation systems
How is the library interlinked to the service sector?
European Commission Information Society DG
From value chain to value networks and dynamic markets
Value Chain
Value Network Dynamic Markets
company
businessprocess
market
European Commission Information Society DG
Dynamic Networked Organisationsthe intra-organisational perspective
2266
33
55
1
44
ProjectsProjects
• Internetworked• Process-centered (end-to-end business processes)• A collaborative environment via cross-functional
project teams• Agile: dynamic structures • Rich & fast information flow• Knowledge-driven• Customer-focused
European Commission Information Society DG
Virtual Virtual OrganisationOrganisationInternetworked Internetworked
OrganisationsOrganisations
SubcontractorsSubcontractors
Sub-subcontractorSub-subcontractor
Value Networkinginter-organisational perspective
‘‘Postmodern’ business environment in which clusters of Postmodern’ business environment in which clusters of internetinternetworked organisations worked organisations collaborate around a particular technology and make use of a common architecture to deliver collaborate around a particular technology and make use of a common architecture to deliver
independent elements of value that grows with the number of participating organisationsindependent elements of value that grows with the number of participating organisations
e-business communities,e-business communities,electronic webs,electronic webs,value networksvalue networks
European Commission Information Society DG
Trends: Paradigms Change New Ways of Work and Business = New Ways to Collaborate and Compete
flexibility / agility / versatility / speed / quality strategic partnerships business process organisation based on
competences: competence node networking vision based
European Commission Information Society DG
M
M
Competence nodes networking
M
Customers
M=Management response of a given task in a given time point is given to the competencenode which understands the customers problem best
Group of competencies needed toperform a task
Competence nodes networking
European Commission Information Society DG
Paradigms Change in Services
High ValueHigh Flexibility
Low ValueLow Flexibility
Low
High
1Handicraft
SERVICE PRODUCTION/DELIVERY
CAPACITY 2aN
etw
orki
ng
2Semi-automated*
* Call Centres,Large Hospitals,Retailbanking, ...
2bPersonalisation;Relationship Mgt
European Commission Information Society DG
Paradigms Change in Intangibles/Digital Content
High Flexibility Low Flexibility
Low
High
DIGITAL CONTENT PRODUCTION/DELIVERY
CAPACITY
1aMusic/Software
Industry
2aPersonalisation;
Copyright Management
1bInformation
Industry
2bC
opyr
ight
Mgt
;In
tell
igen
t In
tera
ctio
n
European Commission Information Society DG
The challenge:
-What is the role of the library in the value -What is the role of the library in the value networknetwork
-What are the core competencies -What are the core competencies
-How are the relationships built globally-How are the relationships built globally
-How the services are delivered, personalised-How the services are delivered, personalised
Participating
Innovation in technologies and business Innovation in technologies and business models: participate to pilot and R&D projects models: participate to pilot and R&D projects of the Information Society Technologies of the Information Society Technologies ProgrammeProgramme
G8 Global Marketplace for SMEsG8 Global Marketplace for SMEs
European Commission and Electronic European Commission and Electronic Commerce: legislation, business information, Commerce: legislation, business information, projects, background, etc.projects, background, etc.
http://www.ispo.cec.be/ecommerce Email: [email protected]
European Commission Information Society DG
For further information...
IST helpdeskFax: +32 2 296 83 88E-Mail: [email protected]
IST helpdeskFax: +32 2 296 83 88E-Mail: [email protected]
http://www.cordis.lu/ist/home.htmlhttp://www.cordis.lu/ist/home.html
Official JournalGuide to Future CallsWork ProgrammeIntroduction for ProposersSpecific Guides for Proposers
Official JournalGuide to Future CallsWork ProgrammeIntroduction for ProposersSpecific Guides for Proposers