EURO ATIS 2018 APOC ControlBridge - Etienne van …...ground-handler mobile resource administration....
Transcript of EURO ATIS 2018 APOC ControlBridge - Etienne van …...ground-handler mobile resource administration....
Airport Operations Control Center (APOC)SITA ControlBridge27 September 2018
By: Etienne van Zuijlen, Snr Manager Airport Ops
AGENDA
what is it, what is the need, common challenges.
APOC01Professional Services, Platform Services, Application Services
SITA’s approach: ControlBridge02past, present, ongoing
Customer testimonials03.
AN AIPORT OPERATIONAL CONTROL CENTER (APOC)
| APOC: ControlBridge | Confidential | © SITA 20184
…what is it?
4 | Airport Management @SVO | © SITA June2017
Can have different names with different focus, such as:
Airport Operational Control Center
(AOCC)Airport Command Centre (ACC)
Joint Command Centre (JCC)
Airport Operations Centre (APOC)
The scope, complexity and benefits varies between airports, and continues to grow and evolve
A location within an airport that facilitates the overall command and control of most key functions necessary to run an airport A multi-stakeholder environment
focused on day of operation,
security, disruption management
and crisis response
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There is no agreed industry reference or definition| ControlBridge | Confidential | © SITA 2016
INDUSTRY EVOLUTION
| APOC: ControlBridge | Confidential | © SITA 20185
Airport Control Centres Have Been Around Since The Dawn of Civil Aviation
Advancements Over Time In Niche Technology Have Led To Numerous Disparate Airport-Based Control Centres
RESULTS FROM THIS EVOLUTION
| APOC: ControlBridge | Confidential | © SITA 20186
Engineering & Facilities
Physical Airport Security
Airport Operations
What about the person trying to implement A-CDM, PAX OPS or TAM?
What about the person trying to coordinate a comprehensive response to IROPS or an Emergency?
…command & control silos created bring unnecessary complexity
SITA’s approachControlBridge
NEED FOR AN INTEGRATED CONTROL CENTER or APOC?
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Physical Security Engineering & Facilities
Baggage Handling
Emergency Response
Airport IT Service Desk
Airport Operations
Physical Security Engineering & Facilities Airport Operations
Baggage Handling Airport IT Service Desk
Emergency Response
ADVANCED INTEGRATED CONTROL CENTER
SITA ControlBridge
THE RIGHT CONCEPTUAL MODEL
| APOC: ControlBridge | Confidential | © SITA 20189
It begins with a comprehensive understanding of the OPERATIONAL MODEL (e.g. Goals, Organizational Structure, Process Solution, and Standard Operating Procedures)
Next, it provides a WORK ENVIRONMENT conducive to the support of the operational model
Finally, it is supported by a specifically configured and comprehensively integrated TECHNOLOGY estate
IT IS NOT JUST THE RIGHT TECHNOLOGY
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We have market leading airport control center technology
...but we need more than technology to improve your operational performance and increase your ability to respond to delays and disruptions.
A CAPABILITY DRIVEN APPROACH
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Ensures primary objectives of your APOC are being met.
• e.g. enhance security, maintain day of operation, meet operational KPIs, implement A-CDM/TAM
Allows for a phased implementation
• focus on one competency at a time
• gradual and staged change driven by benefit, budget, growth and forecast
CONTROLBRIDGE FRAMEWORK
1. PROFESSIONAL SERVICES:• Process assessment & design – create the integrated
operational model• Room assessment & design – configure the optimum work
environment• Technology assessment & design – prescribe a fit-for-
purpose technology estate
3. APPLICATIONS SUITE:• Airport operations– specific event correlation, workflow
management, planning, & analytics tools• Physical security – specific event correlation & workflow
management • Facilities management – specific event correlation & workflow
management
2. PLATFORM SERVICES:• End user computing & video wall– market disrupting approach
leveraging COTS components & SITA know-how• Network operating system – enabling common-use seating plan
and role-based authentication & application provision• Data ingestion, analytics, presentation – enabling cross-
departmental/stakeholder situational awareness & KPI monitoring
An end-to end, ‘concept to commission’ solution comprised of focused consulting services and the supply of managed technology solutions, which integrates existing technologies to create a collaborative control center operation, on a flexible and future proof platform
| APOC: ControlBridge | Confidential | © SITA 201812
WHERE TO START?
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• Begins with the identification and isolation of your specific airport capabilities.
• Converging those capabilities in an integrated concept of operations.
• Configure and supply market leading technology platform
• Manage the introduction of your custom-tailored airport integrated control center.
WORK PRACTICE CHANGE MANAGEMENT
APOC
AIRPORTCAPABILITES
Physical Security Engineering & Facilities Airport Operations
Baggage Handling Airport IT Service Desk Emergency Response
TECHNOLOGY PLATFORMINTERGRATED CONCEPT OF OPERATION FEATURE / FUNCTION
• Integrated operational model design (e.g. ConOp) consulting
• Best-in-class work environment design consulting
• Comprehensive integrated technology design consulting
• Work practice change management & lifecycle management consulting
• Site or cloud-based control center platform managed technology service
SELECT DESIRED LEVEL OF MATURITY
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Set the goal of your control center project and SITA ControlBridge will help you get there…
L3: Automated Collaboration
Includes All Internal & External
Stakeholders
Automated Punctuality
Monitoring & OTP
L2: Information Sharing
Basic Situation Awareness
Cross-Capability
SOP’s
L1: Room
Functional Co-LocationBasic ConOp & Working
Instructions
L4: A-CDM
L5: Total Airport Management (TAM)
Includes ATC /
ATFM as Partner
Define, Capture, & Manage To VTT / PDS
Overall Airport Activity
Management &
Monitoring
Synchronizes All Slot /
Airside / Terminal Activity
None
Basic
Advanced
123456
All
Some
Airport Only
L1 L2 L3A-CDMTAM
Stakeholders
Collaboration
Data Integration
Capabilities
USE CASE EXAMPLECCTV
Integration
Configurable
Cross
Capability
Data
Ingestion &
Performance
Monitoring
Plug & Play “Existing”
Technology
Live external
video streamingReal-Time
Situational
Awareness
Integrate
Existing Voice,
PMR and
Paging
Role-Based
Digitized SOP
Provision
Dynamically
place content
anywhere
Smart EUC Platform
& I/O Driver
Enabling Common-
Use Seating Plan
Role-Based Authentication
& Application Provision
Past, just completed & ongoing
CUSTOMER REFERENCES
DUSSELDORF AIRPORT – completed in 2013
CHALLENGES• Improvement required in
the overall punctuality of the airport operation.
• Disparate command and control of airport operations resource management and ground-handler mobile resource administration.
• Achieving compliance to EUROCONTROL SESAR A-CDM program.
SITA SOLUTIONS• SITA performed the design and
consultancy, including analysis of airport processes and creating Airport CDM concepts.
• SITA provided the multi-stakeholder and integrated control center technology infrastructure.
• SITA provided the Runway Performance Manager (RPM), which identifies capacity constraints, and is central to the ACC.
Flughafen Düsseldorf GmbH decided to take measures to improve the punctuality at the airport.
The design, delivery, and commissioning of an integrated Airport Control Center (ACC) was considered a central component of their overall program.
“The progress of the project and the result with the ACC now in operation confirmed that we have made the right choice. The competent consulting during every phase of the project allowed us to finish the project within the scheduled time and budget.”
Thomas Hansen, ACC Manager, Düsseldorf Airport
| APOC: ControlBridge | Confidential | © SITA 201817
Juan Santamaria International Airport, COSTA RICA – live 2018
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Complete end-to-end implementation of ControlBridge professional services and technology packages
Before After
https://youtu.be/skatFYSgTjwCustomer Feedback :
YANGON INTERNATIONAL AIRPORT – completed in 2018
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SITA ControlBridge provided ControlBridge professional services
WHAT’S NEXT?Ongoing R&D
WHAT’S NEXT
Sitting on top of the flexible and robust ControlBridge platform, SITA is looking at better ways of consuming operational and situational awareness data, integrated with several SITA applications data and even 3rd party applications. SITA is looking to have more partners in this endeavor to change the way the industry works. Current PoC’s done with Helsinki and La Guardia airports.
Upcoming ControlBridge Hololens & Digital Twin Platform Technology.
| APOC: ControlBridge | Confidential | © SITA 201821https://www.youtube.com/watch?v=Drw7uw9wmak
• Consolidates resources, procedures and activities to meet agreed performance objectives for the airport community
• Automates processes to facilitate management by exception
• Provide predicative and real-time understanding of performance (KPIs) with visibility across the entire passenger journey, baggage and flight processes
• Automate and improves decision making quality and timeliness
• Deliver outcomes that are aligned to both mutualand stakeholder specific performance metrics
• Reduces the timeframe from issue identification (or prediction) to action
Fundamentally changes the way an airport interacts with passengers and stakeholders, through process integration, collaboration, communication, and sharing of information.