Engaging with the global consumers - Future Forum Breakfast #2 [Mark McCrindle - McCrindle Research]

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From Boomers & Xers to Generations Y & Z Consumerography: A snapshot of today's key consumers Macro customer segments The power of brand in a fragmented market Understanding Niche: An analysis of micro segments Emerging drivers of consumer behaviour Innovative research methods for the new generations Global generations, world consumers

Transcript of Engaging with the global consumers - Future Forum Breakfast #2 [Mark McCrindle - McCrindle Research]

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May 2011 The planking meme begins

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Its origins are uncertain- perhaps an accident?

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By June 2011 it hits Australia (Canberra can have this effect on people).

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After quickly fading, it goes mainstream in July (and gets even sillier).

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But by August it fades again with no further mainstream resurgences.

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Memology: Photobombing- started by a squirrel?

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Within weeks: thousands of photos, millions of hits.

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Dogs who look like their owners meme goes global

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5 August McKayla Maroney wins silver at London Olympics

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Within 2 days “McKayla is not impressed” meme goes global

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Meme key elements are: Creativity: content Community: sharing Currency: now issues Comedy: fun driven

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Data analysis

Pen & paper surveys

Focus groups

Phone interviews

Mall intercept

Polling

Audience ratings

Mystery shopping

Observational research

Taste testing

Customer satisfaction

surveys

CATI

In-situ research

Online surveys

Observational studies

Social research

Ethnography

Online forum/

discussion boards

Generational research

Big data

Game playing research

Online focus groups

App-based research

Geo-tag links

Tablet interviews

Co-creation groups

Community forums

Audience response

Video diaries

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