eGovernment: for citizens and for clerks

eGovernment: for citizens eGovernment: for citizens and for clerksand for clerks

Aleš Kučera - NovellVáclav Šamša - TDP

Vilnius, April 3rd, 2001

eGovernment: for citizens and for clerkseGovernment: for citizens and for clerks

Information Strategy: Information Strategy: Architectural ModelArchitectural Model

Commu-nicationstrateg

yof

publicadmi-

nistration

Access portal servicesPortal of public administration

Referenceinterface

Directoryservice

Public keyinfrastructure

Basicregisters

Metainformationsystem

Centralizeduser support

Current information systems of variousparts of public administration

IV. Shared accessservices

III. Shared internalservice

II. Special sharedinternal informationservices

I. Proprietaryinformation services

InformationInformationSystem of PublicSystem of PublicAdministration (ISPA)Administration (ISPA)


Architectural Model: Architectural Model: Access Point PerspectiveAccess Point Perspective

Access portal service

Portal of publicadministration

Services of reference interface

Directory services

PKIBasicregisters



Middlewareprocessors

Information systems of various parts of public administration




Commu-nicationstrategyof public

admi-nistratio

n

Non-authorizedaccess point

(home PC using Internet,WAP, etc.)

Authorizedaccess point

(PC on city hall,at school, library, etc.)


(information kiosk)


(PC of a clerk)


SimplicitySimplicity of Portal of Public of Portal of Public Administration:Administration:Key to the Success of the ProjectKey to the Success of the Project

Should ISPA really used by vast majority of citizens, these citizens have to be able to use and to utilize that kind of system

• Most of citizens is not information technology literate

– this causes citizen’s reluctance to computer usage

– this causes „digital divide“, e. g. the society is divide along the level of acceptance of information technology use

• „digital divide” – can be overcome by increasing IT literacy

– and by using simple user interface


SimplicitySimplicity of Portal of Public of Portal of Public Administration:Administration:Key to the Success of the ProjectKey to the Success of the Project

The set of information, which public administration needs to communicate towards the (set of) citizens is extremely large

• Complex portals (search engines) are not very popular even among experienced and IT literate users - citizens

– the only solution is the interface, which is simple, standardized, and offers to the citizen that set of information which he might be interested in

– that kind of interface has to offer personalized information

– which is the information, which is particular citizen related


Personalized Portal of Personalized Portal of Public AdministrationPublic Administration

Directory services keeps citizen’s profile; based on this profile citizen’s related information is delivered

• A citizen has a unique system identification– system knows that it is exactly and only this citizen

which communicates to the system

– system deliver information based on knowledge of – citizen’s resident address

– location of access point » in case the system is accessed from authorized

access point

– history of citizen’s interest» information accessed in the past is most probably

accessed in the future


Citizen’s Unique Citizen’s Unique IdentificationIdentification

Citizen identifies by using by using electronic ID card (something he/she has) and by using password (similar to the credit card PIN - something he/she knows)

• Citizen is identified, authenticated and authorized to gain information about himself/herself, information he/she is interested in

– system does not allow neither the administrator nor auditor of the system to see aggregated information related to the particular citizen


Personalized Portal of Public Personalized Portal of Public Administration with Information Administration with Information for a Particular Citizenfor a Particular Citizen


Information Delivered to a Information Delivered to a Particular Citizen, to the Group of Particular Citizen, to the Group of Citizens...Citizens...

Based on citizen’s profile stored in directory services, ISPA can deliver information related to the particular citizen or groups of citizens, which have something in common

• Citizens profile stored in directory services contains also information related to the “hierarchy” of the citizen in Lithuania related to the...

– residential address

– social status– employee, employer, jobless, student, child...

– many other customized attributes


Information Delivered to a Information Delivered to a Particular Citizen, to the Group of Particular Citizen, to the Group of Citizens...Citizens...

Personal Alert PagePersonal Alert Page

Citizen related Citizen related informationinformation


Personalized Portal LogicPersonalized Portal Logic

Access portal services

Directory services, reference interface services and middleware services

Information system of a particular governmental body which deals e.g. with the information about open job opportunities

Information related to the open job position in certain location

Open jobs in Vilnius


How to Attract Citizens to Use How to Attract Citizens to Use Information System of Public Information System of Public Administration (ISPA)?Administration (ISPA)?

By their natural interest citizens can be divided into two groups (at least)

• Citizens, which will use ISPA, if it saves their time– economically powerful part of population

– (less then 5% of population)

• Citizens, which will use ISPA, if it saves their money– vast majority of population

– (over 90% of population)


Architectural Model: Architectural Model: Access Point Perspective, Access Point Perspective, Commercial System IntegrationCommercial System Integration


Portal of publicadministration


Directory services

PKIBasicregisters



Middlewareprocesses





Commu-nicationstrategyof public

admi-nistratio

n

Non-authorizedaccess point

(home PC using Internet,WAP, etc.)


(PC on city hall,at school, library, etc.)


(information kiosk)

Middlewareprocessors


of commercial system


Information systems of commercial organization


Commercial System Commercial System IntegrationIntegration

Customer Bonus System Are Being Very Popular

• Customer Bonus System creates advantage for customers - citizens, who purchase wide range of products and services from vendor who are integrated in bonus system

• If customer bonus system respect access portal of public administration system, this system can be integrated into Information of Public Administration, using also access point of Information System of Public Administration



Commercial systems can be accessible for citizens from authorized access points of Information System of Public Administration by using (governmental) electronic ID card

• Citizens will learn how to use ISPA by themselves because of their personal financial motivation

• Commercial system will be accessible even from small towns and villages whereas commercial system has difficulties to leverage access point device investment



Commercial system integration may have a fee associated

• Integration with ISPA is an add value for commercial system

• Integration fee will contribute to the ISPA investment and maintenance

– i. e. certain portion of transaction can fund ISPA investment and maintenance


Information System of Information System of Public Administration and Public Administration and ClerksClerksReference interface supports unique name space for governmental clerks

• Clerks may log in by using electronic ID card

• Clerks get delivered all resources needed for their work immediately based on role-based administration

• Every reform of the government is fast and easy– clerks can earlier (i. e. better) serve to citizens

eGovernment: for citizens and for clerks

Documents

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