IDA-Conference “Pan-European eGovernment Services”

„BundOnline 2005“ – eServices for Citizens in Germany

Martin SchallbruchCIOFederal Ministry of the Interior

ITStab@bmi.bund.de

BrusselsSeptember 19th-20th, 2002

Bundesministeriumdes Innern

2

Internet Usage in GermanyInternet Usage in Germany

13,915,4

17,1

23,624,8

27,6

30,8

31,8

0

10

20

30

Dec

98

Dec

99

Dec

00

Dec

01

Internet users of 14+ years (in millions)

Source: NFO Infratest, FAZ, forsa

With almost 32 million Internet users there is huge potential for eGovernment in Germany

An “eGovernment market segment”

of ~ 32 million users!

Almost 50%penetration rate!

An “eGovernment market segment”

of ~ 32 million users!

Almost 50%penetration rate!

3

Customer segments on the federal level are very large

Key Services – Federal Level

170,000 Applications for exemption from military serviceon religious / ethical grounds p.a.

400,000 Enlistments for military service p.a.

50 mill. Customs declarations p.a.

20 mill. Subsidies / promotion programs p.a.

500,000 Pension approvals p.a.

500,000 Repayments of study grants (BAföG) p.a.

70,000 Identity cards and passports per day

Altogether more than 350 services on the federal levelAltogether more than 350 services on the federal level

G2C !G2C !

G2C !G2C !

G2C !G2C !

G2C !G2C !

G2C !G2C !

4

The citizens expect improvements in quality as well as financial benefits through eGovernment

Citizens‘ Perspective: Expected Benefits of eGovernment

Source: emnid, BundOnline 2005

67%

37%

18%

53%

40%44%

33%

16%

Less bureau-cracy

Savings and lower

taxes

Improved data

quality in admini-stration

Improved deploy-ment of

resources

More friendly and responsive agencies

Higher quality of

life

Image improve-

ments

Improved competi-tiveness

Positioning of Agencies Savings Other Benefits

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CitizensCitizens

82 Mn. residents, of which 36 Mn. belong

to work force

82 Mn. residents, of which 36 Mn. belong

to work force

Convenience Transparency and

participation Life events

Convenience Transparency and

participation Life events

Some segments expect to have also improved pan-European services

Large CompaniesLarge Companies

10.000 large companies with

more than 12 Mn. employees

10.000 large companies with

more than 12 Mn. employees

Personalized services and provision

IT-integration

Personalized services and provision

IT-integration

SMEsSMEs

3,3 Mn. small and medium sized

companies with more than 18 Mn.

employees

3,3 Mn. small and medium sized

companies with more than 18 Mn.

employees

Simple procedures Speed of delivery Business episodes Access to public

procurement

Simple procedures Speed of delivery Business episodes Access to public

procurement

AdministrationsAdministrations

16 „Länder“, >10000 municipalities, more

than 100 federal agencies

16 „Länder“, >10000 municipalities, more

than 100 federal agencies

Seamless services Speed and smoother

processes Efficiency

Seamless services Speed and smoother

processes Efficiency

EmployeesEmployees

More than 250.000 employees (federal

level only)

More than 250.000 employees (federal

level only)

Access to eLearning Access to inter-

national career path

Access to eLearning Access to inter-

national career path

Se

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eg

me

nts

Cu

sto

me

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ee

ds

Cu

sto

me

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ee

ds

Customer needs and pan-European perspective Selection

Selection

Access to labor market for cross border commuters

Studies abroad Access to

information Multilinguism

Access to labor market for cross border commuters

Studies abroad Access to

information Multilinguism

Access to the full range of services in case of multi-location business

(Personalized) tax filing services

Access to the full range of services in case of multi-location business

(Personalized) tax filing services

Participation in public tender process on a European level

Pan-European registration processes

Subsidies

Participation in public tender process on a European level

Pan-European registration processes

Subsidies

Exchange of information between administrations

Pan-European cooperation on specific tasks (security)

Exchange of information between administrations

Pan-European cooperation on specific tasks (security)

Access to new job opportunities in other member states

Access to information

Access to new job opportunities in other member states

Access to information

Pa

n-E

uro

pe

an

Se

rvic

es

Pa

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pe

an

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es

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BundOnline 2005: facts and figures

FocusFocus Focus clearly lies on services and customer-centric provision

SizeSize More than 350 services online by the end of 2005 Largest eGovernment initiative in Europe

Financial Requirements

Financial Requirements

Total financial requirements of 1,65 Bn. Euro in 2002 - 2005

OrganizationOrganization Implementation of services is done in individual ministries and agencies Only selected tasks are performed centrally: shared components,

competence centers and orchestration

BenefitBenefit Annual savings of 400 Mn. Euro are expected by 2006

StatusStatus Fully on track: in August 2002 more than 60% of services to be

implemented in 2002 were already fully online

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Implementation of online services: Germany is fully on track

21

119108

119

9

0

50

100

150

2001 2002 2003 2004 2005

Number of online services

available online since

August 2002

79

Status Implementation BundOnline 2005- Services -

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Examples for services provided online this year: eco-seal, customs auction and weather shop

Application for ecological “seal” for specific agricultural products

Launch in March 2002

500.000 visits per month

Additional informational services

Auctioning of seized articles

Launch in March 2002

130.000 visits per month

40.000 registered users, 400 articles

Tailor-made “weather products” for specific customer segments

Launch in June 2002

600.000 Page Impressions per month

Online purchase

www.bio-siegel.de www.zoll-auktion.de www.dwd-shop.de

Selection

Selection

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Our portal www.bund.de will supply access to all implemented online services

Functionalities– Search Engine to find services

of the German Federal Government

– Progress-indicator for the BundOnline 2005 initiative

Additional functionalities: form server, online job market, tender services

Supports integration of services on federal, regional and local Government level

The Portal

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To accelerate implementation of BundOnline 2005 we have started to provide a central infrastructure

Realization, service provision and maintenance of central functionalities

Six components planned and used by decentral ministries and agen-cies (e.g. portal, payment platform, forms server, data security, content management system)

Realization, service provision and maintenance of central functionalities

Six components planned and used by decentral ministries and agen-cies (e.g. portal, payment platform, forms server, data security, content management system)

Basic (shared) ComponentsBasic (shared) Components

Status Sept. 02: two components fully operational, tender process completed for all other; implementation has started; completion expected in the course of 2003

Status Sept. 02: two components fully operational, tender process completed for all other; implementation has started; completion expected in the course of 2003

Build-up of specific knowledge relevant for the projects to be implemented

Integration of basic components into the projects

Training

Build-up of specific knowledge relevant for the projects to be implemented

Integration of basic components into the projects

Training

Competence CentersCompetence Centers

Status Sept. 02: Tender procedure completed for all five competence centers; organizational ramp-up initialized, full operation expected by end of 2002

Status Sept. 02: Tender procedure completed for all five competence centers; organizational ramp-up initialized, full operation expected by end of 2002

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We have defined Standards and Architectures for eGovernment Applications (SAGA) to ensure an efficient implementation

Content of SAGA1)

InteroperabilityInteroperability

ReusabilityReusability

Open SpecificationOpen Specification

Reduction of Cost and Risks

Reduction of Cost and Risks

ScalabilityScalability

Ensuring continuous information flow between citizens, partners and the federal government

Establishing similar approaches for providing services and defining data models

Possibility to access specifications in the form of public available documentation

Considering market and standards development

Assuring the practicability of solutions at changing volume and transaction frequency requirements

Basic components compose the core for IT standardization within the federal administration

Source: BMI(1) SAGA: Standards and Architectures for eGovernment Applications

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Seven principles guide Germany’s path towards eGovernment

Efficiency improvement: less expensive, faster, user-friendly, customer-centric

Efficiency improvement: less expensive, faster, user-friendly, customer-centric

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eGovernment boosts attractiveness and modernizes the entire administration

eGovernment boosts attractiveness and modernizes the entire administration

22

Decentral implementation – central coordination

Decentral implementation – central coordination

33

Deploying state-of-the-art technology and application of standards

Deploying state-of-the-art technology and application of standards

eGovernment as an investment into our future and into service orientation of public administration

eGovernment as an investment into our future and into service orientation of public administration

77

Cooperation with regional and local authoritiesCooperation with regional and local authorities44

Cooperation with pan-European organizations (e.g. deployment of e-procurement platform/”eVergabe”)Cooperation with pan-European organizations (e.g. deployment of e-procurement platform/”eVergabe”)

55

66

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Thank you very much for your attention !

Martin SchallbruchCIO, Ministry of the Interior

ITStab@bmi.bund.deTel: +49-1888-681-2701