eFulfilment & Logistics - Stephan Spijkers, Westwing Home & Living
Transcript of eFulfilment & Logistics - Stephan Spijkers, Westwing Home & Living
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Van zelf inpakken tot 20.000m² warehouse
(in 36 maanden)
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1. Westwing2. How to scale
• Operations• Make or Buy• Team Setup
3. Sneak peek
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To inspire
and make every home
a beautiful home
Westwing mission
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1. WESTWING2. ROCKET INTERNET3. CARRIERE
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1. WESTWING2. ROCKET INTERNET3. CARRIERE
More than 85% of our customers are women
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1. WESTWING2. ROCKET INTERNET3. CARRIERE
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Westwing is a “shoppable magazine” bringing daily inspiration
• Member-only sales, limited in time and volume
• Style and editorial experts select and bring products to life
• Daily inspiration through prestigious brands, beautiful products and great deals
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1. WESTWING2. ROCKET INTERNET3. CARRIERE
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1. WESTWING2. ROCKET INTERNET3. CARRIERE
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We are running a complex business model…
Zero InventoryDaily Flash Sale
Cross-BorderHome & LivingE-Commerce Pure-player
Westwing is…
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…with dedicated warehouses in 7 countries
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1. Westwing2. How to scale
• Operations• Make or Buy• Team Setup
3. Sneak peek
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We start in-house, scale-up with partners, refine with in-house solutions
Time
Grow
th
1
2
3 1. “The garage”: you pick & pack
2. “Scaling up”: fulfillment by partner
3. “Refinement”: in-house IT & HR
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We have come a long way…
Dec 2011
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…in a short time
Jun 2014
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Fully facilitating suppliers during fulfilment…
Inbound Stock Outbound
VAS
Westwing• Relabeling• Repackagin
g• QM
95% • Flexible setup• Closed feedback
loop• Customer focus
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We fix the nightmares
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…and deliver the dream
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Campaign Timeline:
SCM Prep call
Setup & Selection
Campaign Live
PO Placedby SCM
ETAWarehouse
SCM Feedback
We partner with suppliers…
• Personal relationship
• Data sharing• Two-way feedback
SCM Visit
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…and build a relationship with them
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1. Westwing2. How to scale
• Operations• Make or Buy• Team Setup
3. Sneak peek
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Sneak peek: Westwing going forwardWestwingNow: full price,
on stock shop
> 50% Dropshipment
Local Fulfillment
TV Collaborations
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Voucher: EmerceLogisti
cs
€ 20,- shoptegoed
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