EcoKnow: Effektiv, Compliant og samskabt digitalisering af vidensarbejde
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Transcript of EcoKnow: Effektiv, Compliant og samskabt digitalisering af vidensarbejde
Effectiveco-created &
compliant adaptive case management forKnow-ledge workers
Roald Als
Thomas Hildebrandt Associate Professor IT University of Copenhagen
Infinit Seminar Processes & IT Århus, November 2nd, 2017
Grand Solutions
EcoKnow Presentation - Infinit Seminar - Nov 2nd Thomas Hildebrandt, [email protected]
IT UNIVERSITY OF COPENHAGEN
A single slide about me• 2000: PhD in computer Science, Århus University
• 1999-: Researcher & teacher at IT University of Copenhagen (ITU) in “digitalisation of processes”
• 2007-: Head of research & innovation projects in collaboration with Microsoft, Resultmaker, Exformatics, BaneDanmark, DSB, KL, BRFkredit,…
• 2012 - Head of research group at ITU, interest groups for digitalisation within infinit.dk, cfir.dk and videndanmark.dk and private digitalisation consultant
2
EcoKnow Presentation - Infinit Seminar - Nov 2nd Thomas Hildebrandt, [email protected]
IT UNIVERSITY OF COPENHAGEN
Digitalised Case Management
3
RPA
BPM
Case Worker
Goal: Effectiveness and higher quality
EcoKnow Presentation - Infinit Seminar - Nov 2nd Thomas Hildebrandt, [email protected]
IT UNIVERSITY OF COPENHAGEN
Towards automation?
4
~27% of all tasks in public services in DK potentially automatable
A FUTURE THAT WORKS:the impact of automationin Denmark
A STRONGER AND MORE SECURE DIGITAL DENMARK Digital Strategy 2016-2020
The Government / LocaM Government Denmark / Danish Regions /
May 2016
Effective & trustworthy digital public services, freeing case workers from routine tasks & exploiting data to improve processes to the benefit of citizens
EcoKnow Presentation - Infinit Seminar - Nov 2nd Thomas Hildebrandt, [email protected]
IT UNIVERSITY OF COPENHAGEN
Today: Procedural automation
5
However, the focus is not on data but on process-related information (e.g., theordering of activities). Process mining is also related to monitoring and businessintelligence [41].
8 ConclusionProcess-aware information systems (PAISs) follow a characteristic life-cycle. Fig-ure 13 shows the four phases of such a life-cycle [7]. In the design phase, theprocesses are (re)designed. In the configuration phase, designs are implementedby configuring a PAIS (e.g., a WFMS). After configuration, the enactment phasestarts where the operational business processes are executed using the system con-figured. In the diagnosis phase, the operational processes are analyzed to identifyproblems and to find things that can be improved. The focus of traditional work-flow management (systems) is on the lower half of the life-cycle. As a result thereis little support for the diagnosis phase. Moreover, support in the design phase islimited to providing an editor while analysis and real design support are missing.
Figure 13: PAIS life-cycle.
In this article, we showed that PAISs support operational business processesby combining advances in information technology with recent insights from man-agement science. We started by reviewing the history of such systems and thenfocused on process design. From the many diagramming techniques available, wechose one particular technique (Petri nets) to show the basics. We also emphasizedthe relevance of process analysis, e.g., by pointing out that 20 percent of the morethan 600 process models in the SAP reference model are flawed [24]. We also
26
Ny medarbejder
Virk
som
hed
FM
FM
Find plads vedskrivebord
Skrivebords-nummer
1 uge før første arbejdsdag
Placer PC påbord
God første arbejdsdag
Håndtering af PC
PC type kan ikke leveres
PC type
HR
HR
Ret til PC?
kontrakter
Behov for PC?
Modtagunderskrevet
kontrakt
Arkiver kontrakt
IT Leverandør
beho
v fo
r PC
Nej
Ja
EcoKnow Presentation - Infinit Seminar - Nov 2nd Thomas Hildebrandt, [email protected]
IT UNIVERSITY OF COPENHAGEN
Today: Procedural automation
5
However, the focus is not on data but on process-related information (e.g., theordering of activities). Process mining is also related to monitoring and businessintelligence [41].
8 ConclusionProcess-aware information systems (PAISs) follow a characteristic life-cycle. Fig-ure 13 shows the four phases of such a life-cycle [7]. In the design phase, theprocesses are (re)designed. In the configuration phase, designs are implementedby configuring a PAIS (e.g., a WFMS). After configuration, the enactment phasestarts where the operational business processes are executed using the system con-figured. In the diagnosis phase, the operational processes are analyzed to identifyproblems and to find things that can be improved. The focus of traditional work-flow management (systems) is on the lower half of the life-cycle. As a result thereis little support for the diagnosis phase. Moreover, support in the design phase islimited to providing an editor while analysis and real design support are missing.
Figure 13: PAIS life-cycle.
In this article, we showed that PAISs support operational business processesby combining advances in information technology with recent insights from man-agement science. We started by reviewing the history of such systems and thenfocused on process design. From the many diagramming techniques available, wechose one particular technique (Petri nets) to show the basics. We also emphasizedthe relevance of process analysis, e.g., by pointing out that 20 percent of the morethan 600 process models in the SAP reference model are flawed [24]. We also
26
Only known and predictable routes are describedNy medarbejder
Virk
som
hed
FM
FM
Find plads vedskrivebord
Skrivebords-nummer
1 uge før første arbejdsdag
Placer PC påbord
God første arbejdsdag
Håndtering af PC
PC type kan ikke leveres
PC type
HR
HR
Ret til PC?
kontrakter
Behov for PC?
Modtagunderskrevet
kontrakt
Arkiver kontrakt
IT Leverandør
beho
v fo
r PC
Nej
Ja
EcoKnow Presentation - Infinit Seminar - Nov 2nd Thomas Hildebrandt, [email protected]
IT UNIVERSITY OF COPENHAGEN
Today: Procedural automation
5
However, the focus is not on data but on process-related information (e.g., theordering of activities). Process mining is also related to monitoring and businessintelligence [41].
8 ConclusionProcess-aware information systems (PAISs) follow a characteristic life-cycle. Fig-ure 13 shows the four phases of such a life-cycle [7]. In the design phase, theprocesses are (re)designed. In the configuration phase, designs are implementedby configuring a PAIS (e.g., a WFMS). After configuration, the enactment phasestarts where the operational business processes are executed using the system con-figured. In the diagnosis phase, the operational processes are analyzed to identifyproblems and to find things that can be improved. The focus of traditional work-flow management (systems) is on the lower half of the life-cycle. As a result thereis little support for the diagnosis phase. Moreover, support in the design phase islimited to providing an editor while analysis and real design support are missing.
Figure 13: PAIS life-cycle.
In this article, we showed that PAISs support operational business processesby combining advances in information technology with recent insights from man-agement science. We started by reviewing the history of such systems and thenfocused on process design. From the many diagramming techniques available, wechose one particular technique (Petri nets) to show the basics. We also emphasizedthe relevance of process analysis, e.g., by pointing out that 20 percent of the morethan 600 process models in the SAP reference model are flawed [24]. We also
26
Only known and predictable routes are describedNy medarbejder
Virk
som
hed
FM
FM
Find plads vedskrivebord
Skrivebords-nummer
1 uge før første arbejdsdag
Placer PC påbord
God første arbejdsdag
Håndtering af PC
PC type kan ikke leveres
PC type
HR
HR
Ret til PC?
kontrakter
Behov for PC?
Modtagunderskrevet
kontrakt
Arkiver kontrakt
IT Leverandør
beho
v fo
r PC
Nej
Ja
Introduce unnecessary dependencies
ITUNIVERSITYOFCOPENHAGEN
Towards effective, flexible & legally compliant digital knowledge workflows ITU, Sept 30, 2016
Thomas T. Hildebrandt ([email protected])
Thecomputersaysno….
5
Performance goals
Best practice
the computer says no
The baby is coming!
EcoKnow Presentation - Infinit Seminar - Nov 2nd Thomas Hildebrandt, [email protected]
IT UNIVERSITY OF COPENHAGEN
Today: Procedural automation
5
However, the focus is not on data but on process-related information (e.g., theordering of activities). Process mining is also related to monitoring and businessintelligence [41].
8 ConclusionProcess-aware information systems (PAISs) follow a characteristic life-cycle. Fig-ure 13 shows the four phases of such a life-cycle [7]. In the design phase, theprocesses are (re)designed. In the configuration phase, designs are implementedby configuring a PAIS (e.g., a WFMS). After configuration, the enactment phasestarts where the operational business processes are executed using the system con-figured. In the diagnosis phase, the operational processes are analyzed to identifyproblems and to find things that can be improved. The focus of traditional work-flow management (systems) is on the lower half of the life-cycle. As a result thereis little support for the diagnosis phase. Moreover, support in the design phase islimited to providing an editor while analysis and real design support are missing.
Figure 13: PAIS life-cycle.
In this article, we showed that PAISs support operational business processesby combining advances in information technology with recent insights from man-agement science. We started by reviewing the history of such systems and thenfocused on process design. From the many diagramming techniques available, wechose one particular technique (Petri nets) to show the basics. We also emphasizedthe relevance of process analysis, e.g., by pointing out that 20 percent of the morethan 600 process models in the SAP reference model are flawed [24]. We also
26
Only known and predictable routes are describedNy medarbejder
Virk
som
hed
FM
FM
Find plads vedskrivebord
Skrivebords-nummer
1 uge før første arbejdsdag
Placer PC påbord
God første arbejdsdag
Håndtering af PC
PC type kan ikke leveres
PC type
HR
HR
Ret til PC?
kontrakter
Behov for PC?
Modtagunderskrevet
kontrakt
Arkiver kontrakt
IT Leverandør
beho
v fo
r PC
Nej
Ja
Only describe the procedure (how), not why
Introduce unnecessary dependencies
ITUNIVERSITYOFCOPENHAGEN
Towards effective, flexible & legally compliant digital knowledge workflows ITU, Sept 30, 2016
Thomas T. Hildebrandt ([email protected])
Thecomputersaysno….
5
Performance goals
Best practice
the computer says no
The baby is coming!
EcoKnow Presentation - Infinit Seminar - Nov 2nd Thomas Hildebrandt, [email protected]
IT UNIVERSITY OF COPENHAGEN
Today: Procedural automation
5
However, the focus is not on data but on process-related information (e.g., theordering of activities). Process mining is also related to monitoring and businessintelligence [41].
8 ConclusionProcess-aware information systems (PAISs) follow a characteristic life-cycle. Fig-ure 13 shows the four phases of such a life-cycle [7]. In the design phase, theprocesses are (re)designed. In the configuration phase, designs are implementedby configuring a PAIS (e.g., a WFMS). After configuration, the enactment phasestarts where the operational business processes are executed using the system con-figured. In the diagnosis phase, the operational processes are analyzed to identifyproblems and to find things that can be improved. The focus of traditional work-flow management (systems) is on the lower half of the life-cycle. As a result thereis little support for the diagnosis phase. Moreover, support in the design phase islimited to providing an editor while analysis and real design support are missing.
Figure 13: PAIS life-cycle.
In this article, we showed that PAISs support operational business processesby combining advances in information technology with recent insights from man-agement science. We started by reviewing the history of such systems and thenfocused on process design. From the many diagramming techniques available, wechose one particular technique (Petri nets) to show the basics. We also emphasizedthe relevance of process analysis, e.g., by pointing out that 20 percent of the morethan 600 process models in the SAP reference model are flawed [24]. We also
26
Only known and predictable routes are describedNy medarbejder
Virk
som
hed
FM
FM
Find plads vedskrivebord
Skrivebords-nummer
1 uge før første arbejdsdag
Placer PC påbord
God første arbejdsdag
Håndtering af PC
PC type kan ikke leveres
PC type
HR
HR
Ret til PC?
kontrakter
Behov for PC?
Modtagunderskrevet
kontrakt
Arkiver kontrakt
IT Leverandør
beho
v fo
r PC
Nej
Ja
Only describe the procedure (how), not why
Introduce unnecessary dependencies
ITUNIVERSITYOFCOPENHAGEN
Towards effective, flexible & legally compliant digital knowledge workflows ITU, Sept 30, 2016
Thomas T. Hildebrandt ([email protected])
Thecomputersaysno….
5
Performance goals
Best practice
the computer says no
The baby is coming!
Difficult to maintain and update when regulations and best practice changes
EcoKnow Presentation - Infinit Seminar - Nov 2nd Thomas Hildebrandt, [email protected]
IT UNIVERSITY OF COPENHAGEN
arbejdsgangsbanken.dk
6
• Lov om Aktiv beskæftigelsesindsats
(LBK nr 1428 af 14/12/2009)
• Lov om Aktiv socialpolitik
(LBK nr 946 af 01/10/2009)
• Lov om Arbejdsløshedsforsikring
(LBK nr 574 af 27/05/2010)
• Lov om Integration af udlændinge
(LBK nr 1062 af 20/08/2010)
• Lov om Sygedagpenge
(LOV nr 563 af 09/06/2006)
• Retssikkerhedsloven
(LBK nr 1054 af 07/09/2010)
• Datagrundlag
(BEK nr 418 af 23/04/2010)
Compliant?
2010: Case Studies of Best Practice Workflow and Workflow in Practice (Innovation Network Project)
EcoKnow Presentation - Infinit Seminar - Nov 2nd Thomas Hildebrandt, [email protected]
IT UNIVERSITY OF COPENHAGEN
arbejdsgangsbanken.dk
6
• Lov om Aktiv beskæftigelsesindsats
(LBK nr 1428 af 14/12/2009)
• Lov om Aktiv socialpolitik
(LBK nr 946 af 01/10/2009)
• Lov om Arbejdsløshedsforsikring
(LBK nr 574 af 27/05/2010)
• Lov om Integration af udlændinge
(LBK nr 1062 af 20/08/2010)
• Lov om Sygedagpenge
(LOV nr 563 af 09/06/2006)
• Retssikkerhedsloven
(LBK nr 1054 af 07/09/2010)
• Datagrundlag
(BEK nr 418 af 23/04/2010)
Change in law!Compliant?
2010: Case Studies of Best Practice Workflow and Workflow in Practice (Innovation Network Project)
EcoKnow Presentation - Infinit Seminar - Nov 2nd Thomas Hildebrandt, [email protected]
IT UNIVERSITY OF COPENHAGEN
arbejdsgangsbanken.dk
6
• Lov om Aktiv beskæftigelsesindsats
(LBK nr 1428 af 14/12/2009)
• Lov om Aktiv socialpolitik
(LBK nr 946 af 01/10/2009)
• Lov om Arbejdsløshedsforsikring
(LBK nr 574 af 27/05/2010)
• Lov om Integration af udlændinge
(LBK nr 1062 af 20/08/2010)
• Lov om Sygedagpenge
(LOV nr 563 af 09/06/2006)
• Retssikkerhedsloven
(LBK nr 1054 af 07/09/2010)
• Datagrundlag
(BEK nr 418 af 23/04/2010)
Change in law! Process change??Compliant?
2010: Case Studies of Best Practice Workflow and Workflow in Practice (Innovation Network Project)
EcoKnow Presentation - Infinit Seminar - Nov 2nd Thomas Hildebrandt, [email protected]
IT UNIVERSITY OF COPENHAGEN
arbejdsgangsbanken.dk
6
• Lov om Aktiv beskæftigelsesindsats
(LBK nr 1428 af 14/12/2009)
• Lov om Aktiv socialpolitik
(LBK nr 946 af 01/10/2009)
• Lov om Arbejdsløshedsforsikring
(LBK nr 574 af 27/05/2010)
• Lov om Integration af udlændinge
(LBK nr 1062 af 20/08/2010)
• Lov om Sygedagpenge
(LOV nr 563 af 09/06/2006)
• Retssikkerhedsloven
(LBK nr 1054 af 07/09/2010)
• Datagrundlag
(BEK nr 418 af 23/04/2010)
Change in law! Process change??Compliant?
2010: Case Studies of Best Practice Workflow and Workflow in Practice (Innovation Network Project)
Process change!
EcoKnow Presentation - Infinit Seminar - Nov 2nd Thomas Hildebrandt, [email protected]
IT UNIVERSITY OF COPENHAGEN
arbejdsgangsbanken.dk
6
• Lov om Aktiv beskæftigelsesindsats
(LBK nr 1428 af 14/12/2009)
• Lov om Aktiv socialpolitik
(LBK nr 946 af 01/10/2009)
• Lov om Arbejdsløshedsforsikring
(LBK nr 574 af 27/05/2010)
• Lov om Integration af udlændinge
(LBK nr 1062 af 20/08/2010)
• Lov om Sygedagpenge
(LOV nr 563 af 09/06/2006)
• Retssikkerhedsloven
(LBK nr 1054 af 07/09/2010)
• Datagrundlag
(BEK nr 418 af 23/04/2010)
Change in law! Process change??Compliant?
2010: Case Studies of Best Practice Workflow and Workflow in Practice (Innovation Network Project)
Process change!
Still compliant?
EcoKnow Presentation - Infinit Seminar - Nov 2nd Thomas Hildebrandt, [email protected]
IT UNIVERSITY OF COPENHAGEN
The Process Spectrum
7
EcoKnow Presentation - Infinit Seminar - Nov 2nd Thomas Hildebrandt, [email protected]
IT UNIVERSITY OF COPENHAGEN
The Process Spectrum
7
Completely predictable Highly repetitive & objective e.g. preparing a meeting, handling routine application
EcoKnow Presentation - Infinit Seminar - Nov 2nd Thomas Hildebrandt, [email protected]
IT UNIVERSITY OF COPENHAGEN
The Process Spectrum
7
Completely predictable Highly repetitive & objective e.g. preparing a meeting, handling routine application
Completely unpredictable Little repetitive,
explorative, unknown rules e.g. visiting a family for
the first time
EcoKnow Presentation - Infinit Seminar - Nov 2nd Thomas Hildebrandt, [email protected]
IT UNIVERSITY OF COPENHAGEN
The Process Spectrum
7
Completely predictable Highly repetitive & objective e.g. preparing a meeting, handling routine application
Completely unpredictable Little repetitive,
explorative, unknown rules e.g. visiting a family for
the first time
Partially predictable, repetitive but varying routes
following known rules e.g. handling application for
economic support
EcoKnow Presentation - Infinit Seminar - Nov 2nd Thomas Hildebrandt, [email protected]
IT UNIVERSITY OF COPENHAGEN
The Process Spectrum
7
Completely predictable Highly repetitive & objective e.g. preparing a meeting, handling routine application
Completely unpredictable Little repetitive,
explorative, unknown rules e.g. visiting a family for
the first time
Partially predictable, repetitive but varying routes
following known rules e.g. handling application for
economic support
EcoKnow Presentation - Infinit Seminar - Nov 2nd Thomas Hildebrandt, [email protected]
IT UNIVERSITY OF COPENHAGEN
The Process Spectrum
7
Completely predictable Highly repetitive & objective e.g. preparing a meeting, handling routine application
Completely unpredictable Little repetitive,
explorative, unknown rules e.g. visiting a family for
the first time
Partially predictable, repetitive but varying routes
following known rules e.g. handling application for
economic support
Business Process Management (BPM) Robotic Process Automation (RPA)
EcoKnow Presentation - Infinit Seminar - Nov 2nd Thomas Hildebrandt, [email protected]
IT UNIVERSITY OF COPENHAGEN
The Process Spectrum
7
Completely predictable Highly repetitive & objective e.g. preparing a meeting, handling routine application
Completely unpredictable Little repetitive,
explorative, unknown rules e.g. visiting a family for
the first time
Partially predictable, repetitive but varying routes
following known rules e.g. handling application for
economic support
Business Process Management (BPM) Robotic Process Automation (RPA) Electronic Case &
Document Management (ESDH)
EcoKnow Presentation - Infinit Seminar - Nov 2nd Thomas Hildebrandt, [email protected]
IT UNIVERSITY OF COPENHAGEN
The Process Spectrum
7
Completely predictable Highly repetitive & objective e.g. preparing a meeting, handling routine application
Completely unpredictable Little repetitive,
explorative, unknown rules e.g. visiting a family for
the first time
Partially predictable, repetitive but varying routes
following known rules e.g. handling application for
economic support
Business Process Management (BPM) Robotic Process Automation (RPA) Electronic Case &
Document Management (ESDH)“Fagsystemer”
EcoKnow Presentation - Infinit Seminar - Nov 2nd Thomas Hildebrandt, [email protected]
IT UNIVERSITY OF COPENHAGEN
The Process Spectrum
7
Completely predictable Highly repetitive & objective e.g. preparing a meeting, handling routine application
Completely unpredictable Little repetitive,
explorative, unknown rules e.g. visiting a family for
the first time
Partially predictable, repetitive but varying routes
following known rules e.g. handling application for
economic support
Business Process Management (BPM) Robotic Process Automation (RPA) Electronic Case &
Document Management (ESDH)“Fagsystemer”
EcoKnow Presentation - Infinit Seminar - Nov 2nd Thomas Hildebrandt, [email protected]
IT UNIVERSITY OF COPENHAGEN
Ex: Child with disabilities1. Parents discover child has a permanent disabilities that
causes extra expenses (e.g. special equipment in house)
2. Parents apply for economic support (§ 41)
3. Parents need to reduce working time and receive compensation (§ 42)
4. Parents get extra help some days a month (§ 84)
5. Child turns 18 and case changes to adult regulations
8
EcoKnow Presentation - Infinit Seminar - Nov 2nd Thomas Hildebrandt, [email protected]
IT UNIVERSITY OF COPENHAGEN
Challenges today• It-support only for some activities (e.g. payments)
• No standard way of recording the case history
• Limited support for navigating the law
• Limited systematic sharing and use of knowledge
• The law changes
• The case worker changes
• The needs of the citizens changes
9
The Core IdeaRigid Procedural Business
Process Management Systems
“the computer says no (or leaves you on your own)”
Flexible Prescriptive Declarative Adaptive Case Management
“the computer says why and guides you on the way”
EcoKnow Presentation - Infinit Seminar - Nov 2nd Thomas Hildebrandt, [email protected]
IT UNIVERSITY OF COPENHAGEN
Key research questions• How can we digitalise the law such that it can be
maintained effectively and support case management?
• How can we gather and use data to help both citizens and case workers to find the best route?
11
5. Innovative value, impact and relevance of the project (max 0.5 page)
The finance and IT sectors are significant sectors in Denmark as measured by employment and innovation. Processes and usability is a position of strength in Denmark1 with a strong research environment and a number of successful companies, including SimCorp. The challenges of process aware IT systems and usability as U-CAPACITY addresses are not only important challenges to the financial sector, but to the society as a whole and a challenge the Danish ICT Growth Team recommends the government and companies address to strengthen the Danish competitiveness2. Indeed, they estimate, that the gross value added to the Danish businesses would be between 2,6 and 6,5 billion DKK, if the share of Danish businesses with at least one digitalized process is increased by 1%, and states as a goal for 2020 an increase by 10%. At the same time, the report also points to a recent study showing that the Danish businesses are seriously lacking behind the US when it comes to use and integration of IT in the organisation, in particular for SME’s. For ComBine in particular, U-CAPACITY contributes to the preservation of jobs outside the Cph region, increase SME’s use of ICT for digitalization and to increase the share of e-commerce directed to Danish shops: The statistics for first quarter of 2014 show that nordic consumers shopped in total for 8,31 billion DKK outside the Nordic countries while 70% of the Danish consumers did shop on the internet, also about 70% of the orders went to e-shops outside Denmark. With the strong consortium, international collaboration and timely objectives, it is anticipated that U-CAPACITY will have a clearly visible impact within all the involved research disciplines and more-over participate significantly to the goal of increasing digitalization of work processes in the Danish industry.
$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$1$Oxford$Research,$København)på)det)finansielle)verdenskort,$Copenhagen$2009:$http://www.cfir.dk/Forside/Dokumenter/Københavnpådetfinansielleverdenskort.aspx$$2$Vækstteam$for$IKT$og$digital$vækst,$ANBEFALINGER,$Januar$2014$$p.$31ff$Anbefaling)#3.)Et)nationalt)partnerskab)skal)øge)digitaliseringen)og)automatiseringen)af)særligt)små)og)mellemstore)virksomheder)betydeligt.$$
Side/Page 17 af/of 72
Municipality
ExformaticsKMD MAPS (Italy)
Copenhagen
Universit
y
DTU
David Basin, ETH Zurich, Switzerland
Institute of information Security
Marlon Dumas & Fabrizio Maria Maggi,
University of Tartu, Estonia
Hajo Reijers, VU University, Amsterdam
Municipality partnersas early adopters:
Koncern IT - Copenhagen Municipality
IT & Digitalisation,Syddjurs Municipality
Kammeradvokaten& Globeteam
EcoKnow: Effective, co-created & compliantadaptive case management for knowledge workers
Need for adaptable digitalisation of knowledge work processesChanging National and EU regulations (e.g. data protection)
Increased effectiveness and legal compliance
Enabling technologies shared as open source tools
via the OS2 open sourcedigitalisation community
01.10.2017 30.09.2021
Flexibility
Effective, co-created & compliantadaptive case management solutions
for knowledge workers
decisionsupport
Joos Buijs, Eindhoven Data Science Center
The Netherlands
Bank
Figur 1Side/Page 22 af/of 73
5. Innovative value, impact and relevance of the project (max 0.5 page)
The finance and IT sectors are significant sectors in Denmark as measured by employment and innovation. Processes and usability is a position of strength in Denmark1 with a strong research environment and a number of successful companies, including SimCorp. The challenges of process aware IT systems and usability as U-CAPACITY addresses are not only important challenges to the financial sector, but to the society as a whole and a challenge the Danish ICT Growth Team recommends the government and companies address to strengthen the Danish competitiveness2. Indeed, they estimate, that the gross value added to the Danish businesses would be between 2,6 and 6,5 billion DKK, if the share of Danish businesses with at least one digitalized process is increased by 1%, and states as a goal for 2020 an increase by 10%. At the same time, the report also points to a recent study showing that the Danish businesses are seriously lacking behind the US when it comes to use and integration of IT in the organisation, in particular for SME’s. For ComBine in particular, U-CAPACITY contributes to the preservation of jobs outside the Cph region, increase SME’s use of ICT for digitalization and to increase the share of e-commerce directed to Danish shops: The statistics for first quarter of 2014 show that nordic consumers shopped in total for 8,31 billion DKK outside the Nordic countries while 70% of the Danish consumers did shop on the internet, also about 70% of the orders went to e-shops outside Denmark. With the strong consortium, international collaboration and timely objectives, it is anticipated that U-CAPACITY will have a clearly visible impact within all the involved research disciplines and more-over participate significantly to the goal of increasing digitalization of work processes in the Danish industry.
$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$1$Oxford$Research,$København)på)det)finansielle)verdenskort,$Copenhagen$2009:$http://www.cfir.dk/Forside/Dokumenter/Københavnpådetfinansielleverdenskort.aspx$$2$Vækstteam$for$IKT$og$digital$vækst,$ANBEFALINGER,$Januar$2014$$p.$31ff$Anbefaling)#3.)Et)nationalt)partnerskab)skal)øge)digitaliseringen)og)automatiseringen)af)særligt)små)og)mellemstore)virksomheder)betydeligt.$$
Side/Page 17 af/of 72
Municipality
ExformaticsKMD MAPS (Italy)
Copenhagen
Universit
y
DTU
David Basin, ETH Zurich, Switzerland
Institute of information Security
Marlon Dumas & Fabrizio Maria Maggi,
University of Tartu, Estonia
Hajo Reijers, VU University, Amsterdam
Municipality partnersas early adopters:
Koncern IT - Copenhagen Municipality
IT & Digitalisation,Syddjurs Municipality
Kammeradvokaten& Globeteam
EcoKnow: Effective, co-created & compliantadaptive case management for knowledge workers
Need for adaptable digitalisation of knowledge work processesChanging National and EU regulations (e.g. data protection)
Increased effectiveness and legal compliance
Enabling technologies shared as open source tools
via the OS2 open sourcedigitalisation community
01.10.2017 30.09.2021
Flexibility
Effective, co-created & compliantadaptive case management solutions
for knowledge workers
decisionsupport
Joos Buijs, Eindhoven Data Science Center
The Netherlands
Bank
Figur 1Side/Page 22 af/of 73
5. Innovative value, impact and relevance of the project (max 0.5 page)
The finance and IT sectors are significant sectors in Denmark as measured by employment and innovation. Processes and usability is a position of strength in Denmark1 with a strong research environment and a number of successful companies, including SimCorp. The challenges of process aware IT systems and usability as U-CAPACITY addresses are not only important challenges to the financial sector, but to the society as a whole and a challenge the Danish ICT Growth Team recommends the government and companies address to strengthen the Danish competitiveness2. Indeed, they estimate, that the gross value added to the Danish businesses would be between 2,6 and 6,5 billion DKK, if the share of Danish businesses with at least one digitalized process is increased by 1%, and states as a goal for 2020 an increase by 10%. At the same time, the report also points to a recent study showing that the Danish businesses are seriously lacking behind the US when it comes to use and integration of IT in the organisation, in particular for SME’s. For ComBine in particular, U-CAPACITY contributes to the preservation of jobs outside the Cph region, increase SME’s use of ICT for digitalization and to increase the share of e-commerce directed to Danish shops: The statistics for first quarter of 2014 show that nordic consumers shopped in total for 8,31 billion DKK outside the Nordic countries while 70% of the Danish consumers did shop on the internet, also about 70% of the orders went to e-shops outside Denmark. With the strong consortium, international collaboration and timely objectives, it is anticipated that U-CAPACITY will have a clearly visible impact within all the involved research disciplines and more-over participate significantly to the goal of increasing digitalization of work processes in the Danish industry.
$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$1$Oxford$Research,$København)på)det)finansielle)verdenskort,$Copenhagen$2009:$http://www.cfir.dk/Forside/Dokumenter/Københavnpådetfinansielleverdenskort.aspx$$2$Vækstteam$for$IKT$og$digital$vækst,$ANBEFALINGER,$Januar$2014$$p.$31ff$Anbefaling)#3.)Et)nationalt)partnerskab)skal)øge)digitaliseringen)og)automatiseringen)af)særligt)små)og)mellemstore)virksomheder)betydeligt.$$
Side/Page 17 af/of 72
Municipality
ExformaticsKMD MAPS (Italy)
Copenhagen
Universit
y
DTU
David Basin, ETH Zurich, Switzerland
Institute of information Security
Marlon Dumas & Fabrizio Maria Maggi,
University of Tartu, Estonia
Hajo Reijers, VU University, Amsterdam
Municipality partnersas early adopters:
Koncern IT - Copenhagen Municipality
IT & Digitalisation,Syddjurs Municipality
Kammeradvokaten& Globeteam
EcoKnow: Effective, co-created & compliantadaptive case management for knowledge workers
Need for adaptable digitalisation of knowledge work processesChanging National and EU regulations (e.g. data protection)
Increased effectiveness and legal compliance
Enabling technologies shared as open source tools
via the OS2 open sourcedigitalisation community
01.10.2017 30.09.2021
Flexibility
Effective, co-created & compliantadaptive case management solutions
for knowledge workers
decisionsupport
Joos Buijs, Eindhoven Data Science Center
The Netherlands
Bank
Figur 1Side/Page 22 af/of 73
5. Innovative value, impact and relevance of the project (max 0.5 page)
The finance and IT sectors are significant sectors in Denmark as measured by employment and innovation. Processes and usability is a position of strength in Denmark1 with a strong research environment and a number of successful companies, including SimCorp. The challenges of process aware IT systems and usability as U-CAPACITY addresses are not only important challenges to the financial sector, but to the society as a whole and a challenge the Danish ICT Growth Team recommends the government and companies address to strengthen the Danish competitiveness2. Indeed, they estimate, that the gross value added to the Danish businesses would be between 2,6 and 6,5 billion DKK, if the share of Danish businesses with at least one digitalized process is increased by 1%, and states as a goal for 2020 an increase by 10%. At the same time, the report also points to a recent study showing that the Danish businesses are seriously lacking behind the US when it comes to use and integration of IT in the organisation, in particular for SME’s. For ComBine in particular, U-CAPACITY contributes to the preservation of jobs outside the Cph region, increase SME’s use of ICT for digitalization and to increase the share of e-commerce directed to Danish shops: The statistics for first quarter of 2014 show that nordic consumers shopped in total for 8,31 billion DKK outside the Nordic countries while 70% of the Danish consumers did shop on the internet, also about 70% of the orders went to e-shops outside Denmark. With the strong consortium, international collaboration and timely objectives, it is anticipated that U-CAPACITY will have a clearly visible impact within all the involved research disciplines and more-over participate significantly to the goal of increasing digitalization of work processes in the Danish industry.
$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$1$Oxford$Research,$København)på)det)finansielle)verdenskort,$Copenhagen$2009:$http://www.cfir.dk/Forside/Dokumenter/Københavnpådetfinansielleverdenskort.aspx$$2$Vækstteam$for$IKT$og$digital$vækst,$ANBEFALINGER,$Januar$2014$$p.$31ff$Anbefaling)#3.)Et)nationalt)partnerskab)skal)øge)digitaliseringen)og)automatiseringen)af)særligt)små)og)mellemstore)virksomheder)betydeligt.$$
Side/Page 17 af/of 72
Municipality
ExformaticsKMD MAPS (Italy)
Copenhagen
Universit
y
DTU
David Basin, ETH Zurich, Switzerland
Institute of information Security
Marlon Dumas & Fabrizio Maria Maggi,
University of Tartu, Estonia
Hajo Reijers, VU University, Amsterdam
Municipality partnersas early adopters:
Koncern IT - Copenhagen Municipality
IT & Digitalisation,Syddjurs Municipality
Kammeradvokaten& Globeteam
EcoKnow: Effective, co-created & compliantadaptive case management for knowledge workers
Need for adaptable digitalisation of knowledge work processesChanging National and EU regulations (e.g. data protection)
Increased effectiveness and legal compliance
Enabling technologies shared as open source tools
via the OS2 open sourcedigitalisation community
01.10.2017 30.09.2021
Flexibility
Effective, co-created & compliantadaptive case management solutions
for knowledge workers
decisionsupport
Joos Buijs, Eindhoven Data Science Center
The Netherlands
Bank
Figur 1Side/Page 22 af/of 73
EcoKnow Presentation - Infinit Seminar - Nov 2nd Thomas Hildebrandt, [email protected]
IT UNIVERSITY OF COPENHAGEN
Key methods & disciplines• Field studies of work practices and research in
computer supported cooperative work (ITU & KU)
• Data & process mining for predictive and prescriptive process management (ITU, KU & KMD)
• Formal models of law and processes (ITU & Exformatics)
• Understandability studies of modelling tools and methods (DTU & KU)
12
EcoKnow Presentation - Infinit Seminar - Nov 2nd Thomas Hildebrandt, [email protected]
IT UNIVERSITY OF COPENHAGEN
Key methods & disciplines• Field studies of work practices and research in
computer supported cooperative work (ITU & KU)
• Data & process mining for predictive and prescriptive process management (ITU, KU & KMD)
• Formal models of law and processes (ITU & Exformatics)
• Understandability studies of modelling tools and methods (DTU & KU)
12
EcoKnow Presentation - Infinit Seminar - Nov 2nd Thomas Hildebrandt, [email protected]
IT UNIVERSITY OF COPENHAGEN
Predictive Process Management
13
event logs
5. Innovative value, impact and relevance of the project (max 0.5 page)
The finance and IT sectors are significant sectors in Denmark as measured by employment and innovation. Processes and usability is a position of strength in Denmark1 with a strong research environment and a number of successful companies, including SimCorp. The challenges of process aware IT systems and usability as U-CAPACITY addresses are not only important challenges to the financial sector, but to the society as a whole and a challenge the Danish ICT Growth Team recommends the government and companies address to strengthen the Danish competitiveness2. Indeed, they estimate, that the gross value added to the Danish businesses would be between 2,6 and 6,5 billion DKK, if the share of Danish businesses with at least one digitalized process is increased by 1%, and states as a goal for 2020 an increase by 10%. At the same time, the report also points to a recent study showing that the Danish businesses are seriously lacking behind the US when it comes to use and integration of IT in the organisation, in particular for SME’s. For ComBine in particular, U-CAPACITY contributes to the preservation of jobs outside the Cph region, increase SME’s use of ICT for digitalization and to increase the share of e-commerce directed to Danish shops: The statistics for first quarter of 2014 show that nordic consumers shopped in total for 8,31 billion DKK outside the Nordic countries while 70% of the Danish consumers did shop on the internet, also about 70% of the orders went to e-shops outside Denmark. With the strong consortium, international collaboration and timely objectives, it is anticipated that U-CAPACITY will have a clearly visible impact within all the involved research disciplines and more-over participate significantly to the goal of increasing digitalization of work processes in the Danish industry.
$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$1$Oxford$Research,$København)på)det)finansielle)verdenskort,$Copenhagen$2009:$http://www.cfir.dk/Forside/Dokumenter/Københavnpådetfinansielleverdenskort.aspx$$2$Vækstteam$for$IKT$og$digital$vækst,$ANBEFALINGER,$Januar$2014$$p.$31ff$Anbefaling)#3.)Et)nationalt)partnerskab)skal)øge)digitaliseringen)og)automatiseringen)af)særligt)små)og)mellemstore)virksomheder)betydeligt.$$
Side/Page 17 af/of 72
Municipality
ExformaticsKMD MAPS (Italy)
Copenhagen
Universit
y
DTU
David Basin, ETH Zurich, Switzerland
Institute of information Security
Marlon Dumas & Fabrizio Maria Maggi,
University of Tartu, Estonia
Hajo Reijers, VU University, Amsterdam
Municipality partnersas early adopters:
Koncern IT - Copenhagen Municipality
IT & Digitalisation,Syddjurs Municipality
Kammeradvokaten& Globeteam
EcoKnow: Effective, co-created & compliantadaptive case management for knowledge workers
Need for adaptable digitalisation of knowledge work processesChanging National and EU regulations (e.g. data protection)
Increased effectiveness and legal compliance
Enabling technologies shared as open source tools
via the OS2 open sourcedigitalisation community
01.10.2017 30.09.2021
Flexibility
Effective, co-created & compliantadaptive case management solutions
for knowledge workers
decisionsupport
Joos Buijs, Eindhoven Data Science Center
The Netherlands
Bank
Figur 1Side/Page 22 af/of 73
Outcomes
Knowledge work GPS
EcoKnow Presentation - Infinit Seminar - Nov 2nd Thomas Hildebrandt, [email protected]
IT UNIVERSITY OF COPENHAGEN
Predictive Process Management
13
event logs
5. Innovative value, impact and relevance of the project (max 0.5 page)
The finance and IT sectors are significant sectors in Denmark as measured by employment and innovation. Processes and usability is a position of strength in Denmark1 with a strong research environment and a number of successful companies, including SimCorp. The challenges of process aware IT systems and usability as U-CAPACITY addresses are not only important challenges to the financial sector, but to the society as a whole and a challenge the Danish ICT Growth Team recommends the government and companies address to strengthen the Danish competitiveness2. Indeed, they estimate, that the gross value added to the Danish businesses would be between 2,6 and 6,5 billion DKK, if the share of Danish businesses with at least one digitalized process is increased by 1%, and states as a goal for 2020 an increase by 10%. At the same time, the report also points to a recent study showing that the Danish businesses are seriously lacking behind the US when it comes to use and integration of IT in the organisation, in particular for SME’s. For ComBine in particular, U-CAPACITY contributes to the preservation of jobs outside the Cph region, increase SME’s use of ICT for digitalization and to increase the share of e-commerce directed to Danish shops: The statistics for first quarter of 2014 show that nordic consumers shopped in total for 8,31 billion DKK outside the Nordic countries while 70% of the Danish consumers did shop on the internet, also about 70% of the orders went to e-shops outside Denmark. With the strong consortium, international collaboration and timely objectives, it is anticipated that U-CAPACITY will have a clearly visible impact within all the involved research disciplines and more-over participate significantly to the goal of increasing digitalization of work processes in the Danish industry.
$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$1$Oxford$Research,$København)på)det)finansielle)verdenskort,$Copenhagen$2009:$http://www.cfir.dk/Forside/Dokumenter/Københavnpådetfinansielleverdenskort.aspx$$2$Vækstteam$for$IKT$og$digital$vækst,$ANBEFALINGER,$Januar$2014$$p.$31ff$Anbefaling)#3.)Et)nationalt)partnerskab)skal)øge)digitaliseringen)og)automatiseringen)af)særligt)små)og)mellemstore)virksomheder)betydeligt.$$
Side/Page 17 af/of 72
Municipality
ExformaticsKMD MAPS (Italy)
Copenhagen
Universit
y
DTU
David Basin, ETH Zurich, Switzerland
Institute of information Security
Marlon Dumas & Fabrizio Maria Maggi,
University of Tartu, Estonia
Hajo Reijers, VU University, Amsterdam
Municipality partnersas early adopters:
Koncern IT - Copenhagen Municipality
IT & Digitalisation,Syddjurs Municipality
Kammeradvokaten& Globeteam
EcoKnow: Effective, co-created & compliantadaptive case management for knowledge workers
Need for adaptable digitalisation of knowledge work processesChanging National and EU regulations (e.g. data protection)
Increased effectiveness and legal compliance
Enabling technologies shared as open source tools
via the OS2 open sourcedigitalisation community
01.10.2017 30.09.2021
Flexibility
Effective, co-created & compliantadaptive case management solutions
for knowledge workers
decisionsupport
Joos Buijs, Eindhoven Data Science Center
The Netherlands
Bank
Figur 1Side/Page 22 af/of 73
Outcomes
How to predict theoutcome
given a partial traceof events?
Knowledge work GPS
EcoKnow Presentation - Infinit Seminar - Nov 2nd Thomas Hildebrandt, [email protected]
IT UNIVERSITY OF COPENHAGEN
Business Processes
14
EcoKnow Presentation - Infinit Seminar - Nov 2nd Thomas Hildebrandt, [email protected]
IT UNIVERSITY OF COPENHAGEN
Business Processes
14
• Lov om Aktiv beskæftigelsesindsats
(LBK nr 1428 af 14/12/2009)
• Lov om Aktiv socialpolitik
(LBK nr 946 af 01/10/2009)
• Lov om Arbejdsløshedsforsikring
(LBK nr 574 af 27/05/2010)
• Lov om Integration af udlændinge
(LBK nr 1062 af 20/08/2010)
• Lov om Sygedagpenge
(LOV nr 563 af 09/06/2006)
• Retssikkerhedsloven
(LBK nr 1054 af 07/09/2010)
• Datagrundlag
(BEK nr 418 af 23/04/2010)
EcoKnow Presentation - Infinit Seminar - Nov 2nd Thomas Hildebrandt, [email protected]
IT UNIVERSITY OF COPENHAGEN
Business Processes
14
• Lov om Aktiv beskæftigelsesindsats
(LBK nr 1428 af 14/12/2009)
• Lov om Aktiv socialpolitik
(LBK nr 946 af 01/10/2009)
• Lov om Arbejdsløshedsforsikring
(LBK nr 574 af 27/05/2010)
• Lov om Integration af udlændinge
(LBK nr 1062 af 20/08/2010)
• Lov om Sygedagpenge
(LOV nr 563 af 09/06/2006)
• Retssikkerhedsloven
(LBK nr 1054 af 07/09/2010)
• Datagrundlag
(BEK nr 418 af 23/04/2010)
EcoKnow Presentation - Infinit Seminar - Nov 2nd Thomas Hildebrandt, [email protected]
IT UNIVERSITY OF COPENHAGEN
Events
15
case id: CPR of citizen + case name
data attributes: e.g. key figures in report 3
�1 = [(consultation, 1, 10:30AM, (age, 33), (gender, female), (amountPaid, 10), (department, radiotherapy)) . . .(ultrasound, 1, 10:55AM, (age, 33), (gender, female), (amountPaid, 15), (department, NursingWard))]
�2 = [(order blood, 2, 12:30PM, (age, 56), (gender, male), (department, GeneralLab) . . .(payment, 2, 2:30PM, (age, 56), (gender, male), (amountPaid, 100), (deparment, FinancialDept))]
Fig. 1: Extract of an event log.
to a problem of early sequence classification. In other words,given a set of labeled sequences, the goal is to build a modelthat for a sequence prefix predicts the label this prefix willget when completed. A survey on sequence classificationpresented in [7] provides an overview of techniques inthis field. This latter survey noted that, while there is sub-stantial literature on the problem of sequence classificationfor simple symbolic sequences (e.g. sequences of eventswithout payloads), there is a lack of proposals addressingthe problem for complex symbolic sequences (i.e. sequencesof events with payloads). The problem of outcome-orientedpredictive process monitoring can be seen as an early classi-fication over complex sequences where each element has atimestamp, a discrete attribute referring to an activity, and apayload made of a heterogeneous set of other attributes.
3 SEARCH METHODOLOGYIn order to retrieve and select studies for our survey andbenchmark, we conducted a Systematic Literature Review
(SLR) according to the approach described in [8]. We startedby specifying the research questions. Next, guided by thesegoals, we developed relevant search strings for querying adatabase of academic papers. We applied inclusion and ex-clusion criteria to the retrieved studies in order to filter outirrelevant ones, and last, we divided all relevant studies intoprimary and subsumed ones based on their contribution.
3.1 Research questionsThe purpose of this survey is to define a taxonomy ofmethods for outcome-oriented predictive monitoring of business
processes. The decision to focus on outcome-oriented predic-tive monitoring is to have a well-delimited and manageablescope, given the richness of the literature in the broader fieldof predictive process monitoring, and the fact that otherpredictive process monitoring tasks rely on entirely differenttechniques and evaluation measures.
In line with the selected scope, the survey focuses specif-ically on the following research question:
RQ0 Given an event log of completed business process exe-cution cases and the final outcome (class) of each case,how to train a model that can accurately and efficientlypredict the outcome of an incomplete (partial) trace,based on the given prefix only?
We then decomposed this overarching question into thefollowing subquestions:
RQ1 What methods exist for predictive outcome-orientedmonitoring of business processes?
RQ2 How to categorize these methods in a taxonomy?RQ3 What is the relative performance of these methods?
In the following subsections, we describe our approachto identifying existing methods for predictive outcome-oriented process monitoring (RQ1). Subsequent sectionsaddress the other two research questions.
3.2 Study retrieval
First, we came up with relevant keywords according to theresearch question of predictive outcome-oriented processmonitoring (RQ1) and our knowledge of the subject. Weconsidered the following keywords relevant:
• “(business) process” — a relevant study must take asinput an event log of business process execution data;
• “monitoring” — a relevant study should concern run-time monitoring of business processes, i.e. work withpartial (running) traces;
• “prediction” — a relevant study needs to estimate whatwill happen in the future, rather than monitor what hasalready happened.
We deliberately left out “outcome” from the set of key-words. The reason for this is that we presumed that differentauthors might use different words to refer to this predictiontarget. Therefore, in order to obtain a more exhaustive set ofrelevant papers, we decided to filter out studies that focuson other prediction targets (rather than the final outcome)in an a-posteriori filtering phase.
Based on these selected keywords, we constructed threesearch phrases: “predictive process monitoring”, “predictivebusiness process monitoring”, and “business process predic-tion”. We applied these search strings to the Google Scholaracademic database and retrieved all studies that containedat least one of the phrases in the title, keywords, abstract, orthe full text of the paper. We used Google Scholar, a well-known electronic literature database, as it encompasses allrelevant databases such as ACM Digital Library and IEEEXplore, and also allows searching within the full text of apaper.
The search was conducted in August 2017 and returned93 papers, excluding duplicates.
3.3 Study selection
All the retrieved studies were matched against several in-clusion and exclusion criteria to further determine their rel-evance to predictive outcome-oriented process monitoring.In order to be considered relevant, a study must satisfy allof the inclusion criteria and none of the exclusion criteria.
The assessment of each study was performed indepen-dently by two authors of this paper, and the results werecompared to resolve inconsistencies with the mediation of athird author.
3.3.1 Inclusion criteriaThe inclusion criteria are designed for assessing the rele-vance of studies in a superficial basis. Namely, these criteriaare checked without working through the full text of thepaper. The following inclusion criteria were applied to theretrieved studies:
Example: Jobcenter in municipality
Example: Hospital
An event have an activity name, a case id, a time-stamp and possibly some additional data attributes
Challenges: events distributed in many systems or not recorded name, case-id, time & data often not clear from logs
EcoKnow Presentation - Infinit Seminar - Nov 2nd Thomas Hildebrandt, [email protected]
IT UNIVERSITY OF COPENHAGEN
Traces & outcomes
16
Traces are finite sequences of events for the same case
Outcome function maps traces to outcomes
(may have several outcome functions)
EcoKnow Presentation - Infinit Seminar - Nov 2nd Thomas Hildebrandt, [email protected]
IT UNIVERSITY OF COPENHAGEN
Trace Encoders & Features
17
Number of cancelations, geographic area - i.e. the “shape” and characteristics of path
Trace encoders map partial traces to finite set of features
Challenges: What are the right features? Which features are ethical/fair to use ?
How to effectively extract features? Can features be identified automatically ?
EcoKnow Presentation - Infinit Seminar - Nov 2nd Thomas Hildebrandt, [email protected]
IT UNIVERSITY OF COPENHAGEN
Classifiers
18
(Known as early sequence classification)Classifiers map features to outcome predictions
Challenges: How to effectively train classifiers? How to explain predictions? How to use them?
FeaturesTrace encoder
outcome
classification
EcoKnow Presentation - Infinit Seminar - Nov 2nd Thomas Hildebrandt, [email protected]
IT UNIVERSITY OF COPENHAGEN
Process mining
19
Log files
https://youtu.be/7oat7MatU_U
EcoKnow Presentation - Infinit Seminar - Nov 2nd Thomas Hildebrandt, [email protected]
IT UNIVERSITY OF COPENHAGEN
Process mining
19
Log files
Statistically inferred process flow diagram
https://youtu.be/7oat7MatU_U
EcoKnow Presentation - Infinit Seminar - Nov 2nd Thomas Hildebrandt, [email protected]
IT UNIVERSITY OF COPENHAGEN
Process mining
19
Log files
Mining used for discovery, analysis, prediction, prescription
Statistically inferred process flow diagram
https://youtu.be/7oat7MatU_U
EcoKnow Presentation - Infinit Seminar - Nov 2nd Thomas Hildebrandt, [email protected]
IT UNIVERSITY OF COPENHAGEN
Mined diagrams often too complex
20
If the log has a lot of variation
the mined process quickly gets a complex spaghetti diagram
EcoKnow Presentation - Infinit Seminar - Nov 2nd Thomas Hildebrandt, [email protected]
IT UNIVERSITY OF COPENHAGEN
Mined diagrams often too complex
20
If the log has a lot of variation
the mined process quickly gets a complex spaghetti diagram
EcoKnow Presentation - Infinit Seminar - Nov 2nd Thomas Hildebrandt, [email protected]
IT UNIVERSITY OF COPENHAGEN
Mined diagrams often too complex
20
If the log has a lot of variation
the mined process quickly gets a complex spaghetti diagram
Failure to recognise concurrency
EcoKnow Presentation - Infinit Seminar - Nov 2nd Thomas Hildebrandt, [email protected]
IT UNIVERSITY OF COPENHAGEN
Mined diagrams often too complex
20
If the log has a lot of variation
the mined process quickly gets a complex spaghetti diagram
Failure to recognise concurrency
Inability of process language torepresent variation in a concise way
EcoKnow Presentation - Infinit Seminar - Nov 2nd Thomas Hildebrandt, [email protected]
IT UNIVERSITY OF COPENHAGEN
Declarative Process Mining
21
Declarative Process Mining for DCR Graphs⇤
Søren DeboisIT University of Copenhagen
Copenhagen, Denmark
Thomas T. HildebrandtIT University of Copenhagen
Copenhagen, Denmark
Paw Høvsgaard LaursenIT University of Copenhagen
Copenhagen, Denmark
Kenneth Ry UlrikIT University of Copenhagen
Copenhagen, Denmark
ABSTRACTWe investigate process mining for the declarative DynamicCondition Response (DCR) graphs process modelling lan-guage. We contribute (a) a process mining algorithm forDCR graphs, (b) a proposal for a set of metrics quantifyingoutput model quality, and (c) a preliminary example-basedcomparison with the Declare Maps Miner. The algorithmtakes a contradiction-based approach, that is, we initiallyassume that all possible constraints hold, subsequently re-moving constraints as they are observed to be violated bytraces in the input log.
KeywordsDeclarative process mining; DCR graphs
1. INTRODUCTIONBusiness process management (BPM) technologies [33]
support the management and digitalisation of workflows andbusiness processes by employing explicit process models, fol-lowing a cycle of process (re)design, validation, executionand monitoring.Process mining algorithms [32] have been proposed for the
identification of process models from process logs, support-ing both process design and compliance monitoring.Most industrial BPM tools and process miners describe
processes as imperative flow diagrams such as BPMN. How-ever, flow diagrams tend to get either too rigid or too com-plex, in particular for knowledge work processes having ahigh degree of variation [28]. Moreover, flow diagrams onlydescribe how to perform a process, leaving a gap to the legalregulations and guidelines, that are often more declarative
in nature, describing why the process must be performed in
⇤Authors listed alphabetically. This work supported in partby the Velux Foundation, grant 33295, and ExformaticsA/S.
Permission to make digital or hard copies of part or all of this work for personal or
classroom use is granted without fee provided that copies are not made or distributed
for profit or commercial advantage and that copies bear this notice and the full citation
on the first page. Copyrights for third-party components of this work must be honored.
For all other uses, contact the owner/author(s).
SAC 2017 April 03-07, 2017, Marrakech, Moroccoc� 2017 Copyright held by the owner/author(s).
ACM ISBN 978-1-4503-4486-9/17/04.
DOI: http://dx.doi.org/10.1145/3019612.3019622
certain ways, not how exactly it must be performed. Forinstance, a clinical guideline may state, that a patient mustconsent to a blood transfusion [13]. It does not state ex-actly when such consent should be obtained, only “prior tothe transfusion”.For this reason, it is recommended to use flow diagrams
only for routine processes, or for describing common stan-dard practices and allow deviations [28]. It has been advo-cated that declarative notations should be used as output ofprocess mining (e.g. [17]) and for run-time process support(e.g. [25, 24, 29]). For the former, one hopes to extractfrom a process log the rules obeyed in practice (the “why”)as opposed to a flow-diagram describing the usual executions(the “how”). For the latter, one hopes to guide knowledgeworkers to activities in conformance with rules and regula-tions.Implementation techniques for most declarative models
such as Declare [27] and DecSerFlow [31], rely on translatingthe declarative constraints to an imperative model (e.g., anautomaton [20]) to enable execution. Such translation usu-ally entail a state-space explosion, and run-time adaptationof constraints becomes more di�cult, because the automa-ton must be recomputed when constraints change.A notable exception is the Dynamic Condition Response
(DCR) graphs process language [11, 30]. DCR graphs can beexecuted without intermediate transformation to an imper-ative model creating the entire transition graph, and moredirectly support run-time adaptive case management [24,5]. DCR graphs are supported by industrial design and casemanagement tools (see e.g. dcrgraphs.net and [5]).In the present paper, we present the first process mining
algorithm for DCR graphs.
2. DCR GRAPHSIn this Section, we briefly recall DCR graphs. For a formal
introduction and applications, refer to [11, 23, 30, 3, 5, 6].Dynamic Condition Response graphs is a declarative mod-
elling notation describing at the same time a process andits run-time state. The core notation comprises activities,activity states, and four relations between activities. An ac-tivity state comprises three booleans, indicating respectivelywhether the activity has been executed, is included, andis pending. Intuitively, activities that are not included aretreated as temporarily absent from the workflow; activitiesthat are pending must eventually be executed or excludedbefore the workflow may complete.
Presented for BPMEA track at 32nd ACM SAC 2017
condition response
Hypothesis: Constraints can be used as features real-time mining can be used as encoding
EcoKnow Presentation - Infinit Seminar - Nov 2nd Thomas Hildebrandt, [email protected]
IT UNIVERSITY OF COPENHAGEN
Declarative Process Mining
21
Statistically inferred process constraints
Declarative Process Mining for DCR Graphs⇤
Søren DeboisIT University of Copenhagen
Copenhagen, Denmark
Thomas T. HildebrandtIT University of Copenhagen
Copenhagen, Denmark
Paw Høvsgaard LaursenIT University of Copenhagen
Copenhagen, Denmark
Kenneth Ry UlrikIT University of Copenhagen
Copenhagen, Denmark
ABSTRACTWe investigate process mining for the declarative DynamicCondition Response (DCR) graphs process modelling lan-guage. We contribute (a) a process mining algorithm forDCR graphs, (b) a proposal for a set of metrics quantifyingoutput model quality, and (c) a preliminary example-basedcomparison with the Declare Maps Miner. The algorithmtakes a contradiction-based approach, that is, we initiallyassume that all possible constraints hold, subsequently re-moving constraints as they are observed to be violated bytraces in the input log.
KeywordsDeclarative process mining; DCR graphs
1. INTRODUCTIONBusiness process management (BPM) technologies [33]
support the management and digitalisation of workflows andbusiness processes by employing explicit process models, fol-lowing a cycle of process (re)design, validation, executionand monitoring.Process mining algorithms [32] have been proposed for the
identification of process models from process logs, support-ing both process design and compliance monitoring.Most industrial BPM tools and process miners describe
processes as imperative flow diagrams such as BPMN. How-ever, flow diagrams tend to get either too rigid or too com-plex, in particular for knowledge work processes having ahigh degree of variation [28]. Moreover, flow diagrams onlydescribe how to perform a process, leaving a gap to the legalregulations and guidelines, that are often more declarative
in nature, describing why the process must be performed in
⇤Authors listed alphabetically. This work supported in partby the Velux Foundation, grant 33295, and ExformaticsA/S.
Permission to make digital or hard copies of part or all of this work for personal or
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on the first page. Copyrights for third-party components of this work must be honored.
For all other uses, contact the owner/author(s).
SAC 2017 April 03-07, 2017, Marrakech, Moroccoc� 2017 Copyright held by the owner/author(s).
ACM ISBN 978-1-4503-4486-9/17/04.
DOI: http://dx.doi.org/10.1145/3019612.3019622
certain ways, not how exactly it must be performed. Forinstance, a clinical guideline may state, that a patient mustconsent to a blood transfusion [13]. It does not state ex-actly when such consent should be obtained, only “prior tothe transfusion”.For this reason, it is recommended to use flow diagrams
only for routine processes, or for describing common stan-dard practices and allow deviations [28]. It has been advo-cated that declarative notations should be used as output ofprocess mining (e.g. [17]) and for run-time process support(e.g. [25, 24, 29]). For the former, one hopes to extractfrom a process log the rules obeyed in practice (the “why”)as opposed to a flow-diagram describing the usual executions(the “how”). For the latter, one hopes to guide knowledgeworkers to activities in conformance with rules and regula-tions.Implementation techniques for most declarative models
such as Declare [27] and DecSerFlow [31], rely on translatingthe declarative constraints to an imperative model (e.g., anautomaton [20]) to enable execution. Such translation usu-ally entail a state-space explosion, and run-time adaptationof constraints becomes more di�cult, because the automa-ton must be recomputed when constraints change.A notable exception is the Dynamic Condition Response
(DCR) graphs process language [11, 30]. DCR graphs can beexecuted without intermediate transformation to an imper-ative model creating the entire transition graph, and moredirectly support run-time adaptive case management [24,5]. DCR graphs are supported by industrial design and casemanagement tools (see e.g. dcrgraphs.net and [5]).In the present paper, we present the first process mining
algorithm for DCR graphs.
2. DCR GRAPHSIn this Section, we briefly recall DCR graphs. For a formal
introduction and applications, refer to [11, 23, 30, 3, 5, 6].Dynamic Condition Response graphs is a declarative mod-
elling notation describing at the same time a process andits run-time state. The core notation comprises activities,activity states, and four relations between activities. An ac-tivity state comprises three booleans, indicating respectivelywhether the activity has been executed, is included, andis pending. Intuitively, activities that are not included aretreated as temporarily absent from the workflow; activitiesthat are pending must eventually be executed or excludedbefore the workflow may complete.
Presented for BPMEA track at 32nd ACM SAC 2017
condition response
Hypothesis: Constraints can be used as features real-time mining can be used as encoding
EcoKnow Presentation - Infinit Seminar - Nov 2nd Thomas Hildebrandt, [email protected]
IT UNIVERSITY OF COPENHAGEN
Key methods & disciplines• Field studies of work practices and research in
computer supported cooperative work (ITU & KU)
• Data & process mining for predictive and prescriptive process management (ITU, KU, KMD)
• Formal models of law and processes (ITU, Exformatics)
• Understandability studies of modelling tools and methods (DTU & KU)
22
EcoKnow Presentation - Infinit Seminar - Nov 2nd Thomas Hildebrandt, [email protected]
IT UNIVERSITY OF COPENHAGEN
Key methods & disciplines• Field studies of work practices and research in
computer supported cooperative work (ITU & KU)
• Data & process mining for predictive and prescriptive process management (ITU, KU, KMD)
• Formal models of law and processes (ITU, Exformatics)
• Understandability studies of modelling tools and methods (DTU & KU)
22
Example: Resourceforløb• “Stk. 3. Forud for visitation til et ressourceforløb skal den
forberedende del af rehabiliteringsplanen, jf. § 30 a, være udarbejdet og sagen have været forelagt rehabiliteringsteamet, jf. §§ 9-12 i lov om organisering og understøttelse af beskæftigelsesindsatsen m.v.
• Beskriver: - aktiviteter, e.g., (a) “visitationen” eller (b) “rehabiliteringsplanen [...] [skal] være udarbejdet”, samt - relationer imellem aktiviteter, e.g., “forud for [a] skal [b]”.
• “Stk. 3. Forud for visitation til et ressourceforløb skal den forberedende del af rehabiliteringsplanen, jf. § 30 a, være udarbejdet og sagen have været forelagt rehabiliteringsteamet, jf. §§ 9-12 i lov om organisering og understøttelse af beskæftigelsesindsatsen m.v.”
• “Stk. 3. Forud for visitation til et ressourceforløb skal den forberedende del af rehabiliteringsplanen, jf. § 30 a, være udarbejdet og sagen have været forelagt rehabiliteringsteamet, jf. §§ 9-12 i lov om organisering og understøttelse af beskæftigelsesindsatsen m.v.”
“The isomorphism principle”
• “Stk. 3. Forud for visitation til et ressourceforløb skal den forberedende del af rehabiliteringsplanen, jf. § 30 a, være udarbejdet og sagen have været forelagt rehabiliteringsteamet, jf. §§ 9-12 i lov om organisering og understøttelse af beskæftigelsesindsatsen m.v.
Change
• “Stk. 3. Forud for visitation til et ressourceforløb skal den forberedende del af rehabiliteringsplanen, jf. § 30 a, være udarbejdet og sagen have været forelagt rehabiliteringsteamet, jf. §§ 9-12 i lov om organisering og understøttelse af beskæftigelsesindsatsen m.v.
Change
• “Stk. 3. Forud for visitation til et ressourceforløb skal den forberedende del af rehabiliteringsplanen, jf. § 30 a, være udarbejdet og sagen have været forelagt rehabiliteringsteamet, jf. §§ 9-12 i lov om organisering og understøttelse af beskæftigelsesindsatsen m.v.
Change
Project OrganisationSteering Partners
(ITU, KU, DTU, KMD, Exformatics)Advisory Board
(DSC/e, TU Wien, KL, IF)WP4: Understandability PhD at DTU
5. Innovative value, impact and relevance of the project (max 0.5 page)
The finance and IT sectors are significant sectors in Denmark as measured by employment and innovation. Processes and usability is a position of strength in Denmark1 with a strong research environment and a number of successful companies, including SimCorp. The challenges of process aware IT systems and usability as U-CAPACITY addresses are not only important challenges to the financial sector, but to the society as a whole and a challenge the Danish ICT Growth Team recommends the government and companies address to strengthen the Danish competitiveness2. Indeed, they estimate, that the gross value added to the Danish businesses would be between 2,6 and 6,5 billion DKK, if the share of Danish businesses with at least one digitalized process is increased by 1%, and states as a goal for 2020 an increase by 10%. At the same time, the report also points to a recent study showing that the Danish businesses are seriously lacking behind the US when it comes to use and integration of IT in the organisation, in particular for SME’s. For ComBine in particular, U-CAPACITY contributes to the preservation of jobs outside the Cph region, increase SME’s use of ICT for digitalization and to increase the share of e-commerce directed to Danish shops: The statistics for first quarter of 2014 show that nordic consumers shopped in total for 8,31 billion DKK outside the Nordic countries while 70% of the Danish consumers did shop on the internet, also about 70% of the orders went to e-shops outside Denmark. With the strong consortium, international collaboration and timely objectives, it is anticipated that U-CAPACITY will have a clearly visible impact within all the involved research disciplines and more-over participate significantly to the goal of increasing digitalization of work processes in the Danish industry.
$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$1$Oxford$Research,$København)på)det)finansielle)verdenskort,$Copenhagen$2009:$http://www.cfir.dk/Forside/Dokumenter/Københavnpådetfinansielleverdenskort.aspx$$2$Vækstteam$for$IKT$og$digital$vækst,$ANBEFALINGER,$Januar$2014$$p.$31ff$Anbefaling)#3.)Et)nationalt)partnerskab)skal)øge)digitaliseringen)og)automatiseringen)af)særligt)små)og)mellemstore)virksomheder)betydeligt.$$
Side/Page 17 af/of 72
Municipality
ExformaticsKMD MAPS (Italy)
Copenhagen
Universit
y
DTU
David Basin, ETH Zurich, Switzerland
Institute of information Security
Marlon Dumas & Fabrizio Maria Maggi,
University of Tartu, Estonia
Hajo Reijers, VU University, Amsterdam
Municipality partnersas early adopters:
Koncern IT - Copenhagen Municipality
IT & Digitalisation,Syddjurs Municipality
Kammeradvokaten& Globeteam
EcoKnow: Effective, co-created & compliantadaptive case management for knowledge workers
Need for adaptable digitalisation of knowledge work processesChanging National and EU regulations (e.g. data protection)
Increased effectiveness and legal compliance
Enabling technologies shared as open source tools
via the OS2 open sourcedigitalisation community
01.10.2017 30.09.2021
Flexibility
Effective, co-created & compliantadaptive case management solutions
for knowledge workers
decisionsupport
Joos Buijs, Eindhoven Data Science Center
The Netherlands
Bank
Figur 1Side/Page 22 af/of 73
WP2: Data & Process Mining Industry PostDoc KMD & ITU
5. Innovative value, impact and relevance of the project (max 0.5 page)
The finance and IT sectors are significant sectors in Denmark as measured by employment and innovation. Processes and usability is a position of strength in Denmark1 with a strong research environment and a number of successful companies, including SimCorp. The challenges of process aware IT systems and usability as U-CAPACITY addresses are not only important challenges to the financial sector, but to the society as a whole and a challenge the Danish ICT Growth Team recommends the government and companies address to strengthen the Danish competitiveness2. Indeed, they estimate, that the gross value added to the Danish businesses would be between 2,6 and 6,5 billion DKK, if the share of Danish businesses with at least one digitalized process is increased by 1%, and states as a goal for 2020 an increase by 10%. At the same time, the report also points to a recent study showing that the Danish businesses are seriously lacking behind the US when it comes to use and integration of IT in the organisation, in particular for SME’s. For ComBine in particular, U-CAPACITY contributes to the preservation of jobs outside the Cph region, increase SME’s use of ICT for digitalization and to increase the share of e-commerce directed to Danish shops: The statistics for first quarter of 2014 show that nordic consumers shopped in total for 8,31 billion DKK outside the Nordic countries while 70% of the Danish consumers did shop on the internet, also about 70% of the orders went to e-shops outside Denmark. With the strong consortium, international collaboration and timely objectives, it is anticipated that U-CAPACITY will have a clearly visible impact within all the involved research disciplines and more-over participate significantly to the goal of increasing digitalization of work processes in the Danish industry.
$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$1$Oxford$Research,$København)på)det)finansielle)verdenskort,$Copenhagen$2009:$http://www.cfir.dk/Forside/Dokumenter/Københavnpådetfinansielleverdenskort.aspx$$2$Vækstteam$for$IKT$og$digital$vækst,$ANBEFALINGER,$Januar$2014$$p.$31ff$Anbefaling)#3.)Et)nationalt)partnerskab)skal)øge)digitaliseringen)og)automatiseringen)af)særligt)små)og)mellemstore)virksomheder)betydeligt.$$
Side/Page 17 af/of 72
Municipality
ExformaticsKMD MAPS (Italy)
Copenhagen
Universit
y
DTU
David Basin, ETH Zurich, Switzerland
Institute of information Security
Marlon Dumas & Fabrizio Maria Maggi,
University of Tartu, Estonia
Hajo Reijers, VU University, Amsterdam
Municipality partnersas early adopters:
Koncern IT - Copenhagen Municipality
IT & Digitalisation,Syddjurs Municipality
Kammeradvokaten& Globeteam
EcoKnow: Effective, co-created & compliantadaptive case management for knowledge workers
Need for adaptable digitalisation of knowledge work processesChanging National and EU regulations (e.g. data protection)
Increased effectiveness and legal compliance
Enabling technologies shared as open source tools
via the OS2 open sourcedigitalisation community
01.10.2017 30.09.2021
Flexibility
Effective, co-created & compliantadaptive case management solutions
for knowledge workers
decisionsupport
Joos Buijs, Eindhoven Data Science Center
The Netherlands
Bank
Figur 1Side/Page 22 af/of 73
Contributing partners (Core-technology, validation, adoption & outreach):
R&D Work Packages:
WP3: Legal Compliance Industry PostDoc Exformatics & ITU
5. Innovative value, impact and relevance of the project (max 0.5 page)
The finance and IT sectors are significant sectors in Denmark as measured by employment and innovation. Processes and usability is a position of strength in Denmark1 with a strong research environment and a number of successful companies, including SimCorp. The challenges of process aware IT systems and usability as U-CAPACITY addresses are not only important challenges to the financial sector, but to the society as a whole and a challenge the Danish ICT Growth Team recommends the government and companies address to strengthen the Danish competitiveness2. Indeed, they estimate, that the gross value added to the Danish businesses would be between 2,6 and 6,5 billion DKK, if the share of Danish businesses with at least one digitalized process is increased by 1%, and states as a goal for 2020 an increase by 10%. At the same time, the report also points to a recent study showing that the Danish businesses are seriously lacking behind the US when it comes to use and integration of IT in the organisation, in particular for SME’s. For ComBine in particular, U-CAPACITY contributes to the preservation of jobs outside the Cph region, increase SME’s use of ICT for digitalization and to increase the share of e-commerce directed to Danish shops: The statistics for first quarter of 2014 show that nordic consumers shopped in total for 8,31 billion DKK outside the Nordic countries while 70% of the Danish consumers did shop on the internet, also about 70% of the orders went to e-shops outside Denmark. With the strong consortium, international collaboration and timely objectives, it is anticipated that U-CAPACITY will have a clearly visible impact within all the involved research disciplines and more-over participate significantly to the goal of increasing digitalization of work processes in the Danish industry.
$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$1$Oxford$Research,$København)på)det)finansielle)verdenskort,$Copenhagen$2009:$http://www.cfir.dk/Forside/Dokumenter/Københavnpådetfinansielleverdenskort.aspx$$2$Vækstteam$for$IKT$og$digital$vækst,$ANBEFALINGER,$Januar$2014$$p.$31ff$Anbefaling)#3.)Et)nationalt)partnerskab)skal)øge)digitaliseringen)og)automatiseringen)af)særligt)små)og)mellemstore)virksomheder)betydeligt.$$
Side/Page 17 af/of 72
Municipality
ExformaticsKMD MAPS (Italy)
Copenhagen
Universit
y
DTU
David Basin, ETH Zurich, Switzerland
Institute of information Security
Marlon Dumas & Fabrizio Maria Maggi,
University of Tartu, Estonia
Hajo Reijers, VU University, Amsterdam
Municipality partnersas early adopters:
Koncern IT - Copenhagen Municipality
IT & Digitalisation,Syddjurs Municipality
Kammeradvokaten& Globeteam
EcoKnow: Effective, co-created & compliantadaptive case management for knowledge workers
Need for adaptable digitalisation of knowledge work processesChanging National and EU regulations (e.g. data protection)
Increased effectiveness and legal compliance
Enabling technologies shared as open source tools
via the OS2 open sourcedigitalisation community
01.10.2017 30.09.2021
Flexibility
Effective, co-created & compliantadaptive case management solutions
for knowledge workers
decisionsupport
Joos Buijs, Eindhoven Data Science Center
The Netherlands
Bank
Figur 1Side/Page 22 af/of 73
WP1: Work Practices PhD at ITU & Associate Prof at KU
5. Innovative value, impact and relevance of the project (max 0.5 page)
The finance and IT sectors are significant sectors in Denmark as measured by employment and innovation. Processes and usability is a position of strength in Denmark1 with a strong research environment and a number of successful companies, including SimCorp. The challenges of process aware IT systems and usability as U-CAPACITY addresses are not only important challenges to the financial sector, but to the society as a whole and a challenge the Danish ICT Growth Team recommends the government and companies address to strengthen the Danish competitiveness2. Indeed, they estimate, that the gross value added to the Danish businesses would be between 2,6 and 6,5 billion DKK, if the share of Danish businesses with at least one digitalized process is increased by 1%, and states as a goal for 2020 an increase by 10%. At the same time, the report also points to a recent study showing that the Danish businesses are seriously lacking behind the US when it comes to use and integration of IT in the organisation, in particular for SME’s. For ComBine in particular, U-CAPACITY contributes to the preservation of jobs outside the Cph region, increase SME’s use of ICT for digitalization and to increase the share of e-commerce directed to Danish shops: The statistics for first quarter of 2014 show that nordic consumers shopped in total for 8,31 billion DKK outside the Nordic countries while 70% of the Danish consumers did shop on the internet, also about 70% of the orders went to e-shops outside Denmark. With the strong consortium, international collaboration and timely objectives, it is anticipated that U-CAPACITY will have a clearly visible impact within all the involved research disciplines and more-over participate significantly to the goal of increasing digitalization of work processes in the Danish industry.
$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$1$Oxford$Research,$København)på)det)finansielle)verdenskort,$Copenhagen$2009:$http://www.cfir.dk/Forside/Dokumenter/Københavnpådetfinansielleverdenskort.aspx$$2$Vækstteam$for$IKT$og$digital$vækst,$ANBEFALINGER,$Januar$2014$$p.$31ff$Anbefaling)#3.)Et)nationalt)partnerskab)skal)øge)digitaliseringen)og)automatiseringen)af)særligt)små)og)mellemstore)virksomheder)betydeligt.$$
Side/Page 17 af/of 72
Municipality
ExformaticsKMD MAPS (Italy)
Copenhagen
Universit
y
DTU
David Basin, ETH Zurich, Switzerland
Institute of information Security
Marlon Dumas & Fabrizio Maria Maggi,
University of Tartu, Estonia
Hajo Reijers, VU University, Amsterdam
Municipality partnersas early adopters:
Koncern IT - Copenhagen Municipality
IT & Digitalisation,Syddjurs Municipality
Kammeradvokaten& Globeteam
EcoKnow: Effective, co-created & compliantadaptive case management for knowledge workers
Need for adaptable digitalisation of knowledge work processesChanging National and EU regulations (e.g. data protection)
Increased effectiveness and legal compliance
Enabling technologies shared as open source tools
via the OS2 open sourcedigitalisation community
01.10.2017 30.09.2021
Flexibility
Effective, co-created & compliantadaptive case management solutions
for knowledge workers
decisionsupport
Joos Buijs, Eindhoven Data Science Center
The Netherlands
Bank
Figur 1Side/Page 22 af/of 73
Dissemination Collaborators:
Baseline studies
R&D cycle 1 LAB
TRL&SRL4-5
R&D cycle 2 Relevant Env. TRL&SRL 6-7
Evaluation Operational Env
TRL&SRL 8Other markets
TRL&SRL 9
The 4 WorkPackages overall follow same structure:M6:Mar 2018 M18:Mar 2019
Agile, Situated Research & Design Annual international workshop
Innovation conference in 2019 and 2021 (infinit.dk, cfir.dk )
Implementation
M30:Mar 2020Sept 2017 M42:Mar 2021
Aug 2021
KMD A/S
Side 1 af 1 Ej nummereret v0.0 1. januar 2014 NA/NA I gang
Eskil Thygesen, Business Line Director, KMD, 49 years. . Education. Mannaz Executive Leadership Education (VL), 2012. HD(O), 2011, Copenhagen Business School. Cand.Jur, 1994, Aarhus University. Employment record (selected). 2016 – present: KMD, Business Line Director 2014-2016: Formpipe, VP Sales and Marketing 2006-2014: Schultz, VP Sales 2004-2006: Schultz, Chief executive, legal information division 2000-2004: Schultz, Head of sales division 1994-1997: Schultz, Head of operation unit Professional profile Eskil Thygesen has a strong working experience from leadership, management, product innovation, development, strategic sales and marketing, and expertise from knowledge-based industries from previous positions at KMD, Formpipe and Schultz. Eskils passion is to innovate, develop and implement powerful and user-friendly digital solutions for the public sector in Denmark and Europe. Projects (selected) 2016: Commercial and project responsible for the development of KMD’s new Jobcenter-solution to 70+ Danish municipalities. 2014-216: Commercial responsible for the development of Formpipes new ECM-system to 30+ Danish municipalities. 2012-2014: Commercial and project responsible for KOMBIT’s new self-service solution Byg&Miljø, which digitizes and streamline the building permit process in all 98 Danish municipalities. 2011-2014: Commercial responsible for the development of a new case management system to the Danish municipality-based jobcenters. The system is successfully implemented in 20+ Danish municipalities.
Side/Page 55 af/of 73
KMD A/S
Side 1 af 1 Ej nummereret v0.0 1. januar 2014 NA/NA I gang
Eskil Thygesen, Business Line Director, KMD, 49 years. . Education. Mannaz Executive Leadership Education (VL), 2012. HD(O), 2011, Copenhagen Business School. Cand.Jur, 1994, Aarhus University. Employment record (selected). 2016 – present: KMD, Business Line Director 2014-2016: Formpipe, VP Sales and Marketing 2006-2014: Schultz, VP Sales 2004-2006: Schultz, Chief executive, legal information division 2000-2004: Schultz, Head of sales division 1994-1997: Schultz, Head of operation unit Professional profile Eskil Thygesen has a strong working experience from leadership, management, product innovation, development, strategic sales and marketing, and expertise from knowledge-based industries from previous positions at KMD, Formpipe and Schultz. Eskils passion is to innovate, develop and implement powerful and user-friendly digital solutions for the public sector in Denmark and Europe. Projects (selected) 2016: Commercial and project responsible for the development of KMD’s new Jobcenter-solution to 70+ Danish municipalities. 2014-216: Commercial responsible for the development of Formpipes new ECM-system to 30+ Danish municipalities. 2012-2014: Commercial and project responsible for KOMBIT’s new self-service solution Byg&Miljø, which digitizes and streamline the building permit process in all 98 Danish municipalities. 2011-2014: Commercial responsible for the development of a new case management system to the Danish municipality-based jobcenters. The system is successfully implemented in 20+ Danish municipalities.
Side/Page 55 af/of 73
Prod
ucts
re
leas
es
Success Criteria
File number:7050-00034A
Page 6 of 52
digitalisation services.
The value created for citizens is the experienced and actual quality effectiveness and compliance of the case processing, which will be measured by
1) questionnaires to the experienced quality of case management before and after the introduction of EcoKnow technology,
2) reducing the number of complaints by citizens to Ankestyrelsen5 that leads to a change of decision
3) reducing of the wasteful waiting time
The success criterion is to achieve at least 15% increase in quality on all these measures.
The value created for case workers and municipalities is (in addition to the value created for the citizens) the increased experienced quality and actual effectiveness of the case management process, measured by
1) questionnaires to the experienced quality of case management before and after the introduction of EcoKnow technology,
2) reduction of time by case workers spend on routine tasks 3) the experienced and actual ability of case workers and lawyers to efficiently on
their own digitalise and continuously adapt digitalised legal regulations and best practice workflows, utilising sharing between case workers within and across municipalities
4) reduction in the cost of adaptation of digitalised work processes in response to changing requirements.
The success criterion is to achieve at least 15% increase in quality on the first 3 criteria and an increase of at least 50% for the last.
The value created for the providers of digitalisation services (in addition to the value created for the citizens and their customers) is measured by increased market penetration and revenue during and until four years after the project completion and expansion to other markets as detailed below.
Value proposition and exit strategy
As described in the success criteria above, EcoKnow generates value in the form of:
1.Sales of products and services by KMD, Exformatics, Globeteam & Kammeradvokaten 2.Efficiency gains for citizens and case workers and reduced digitalisation costs for municipalities
Indirectly, the Danish citizens and society will gain value through much more effective governmental processes.
Ad 1: The business model of KMD and Exformatics is to embed the developed
5 http://ast.statistikbank.dk/statbank5a/selecttable/omrade0.asp?SubjectCode=77&PLanguage=0&ShowNews=OFF
File number:7050-00034A
Page 6 of 52
digitalisation services.
The value created for citizens is the experienced and actual quality effectiveness and compliance of the case processing, which will be measured by
1) questionnaires to the experienced quality of case management before and after the introduction of EcoKnow technology,
2) reducing the number of complaints by citizens to Ankestyrelsen5 that leads to a change of decision
3) reducing of the wasteful waiting time
The success criterion is to achieve at least 15% increase in quality on all these measures.
The value created for case workers and municipalities is (in addition to the value created for the citizens) the increased experienced quality and actual effectiveness of the case management process, measured by
1) questionnaires to the experienced quality of case management before and after the introduction of EcoKnow technology,
2) reduction of time by case workers spend on routine tasks 3) the experienced and actual ability of case workers and lawyers to efficiently on
their own digitalise and continuously adapt digitalised legal regulations and best practice workflows, utilising sharing between case workers within and across municipalities
4) reduction in the cost of adaptation of digitalised work processes in response to changing requirements.
The success criterion is to achieve at least 15% increase in quality on the first 3 criteria and an increase of at least 50% for the last.
The value created for the providers of digitalisation services (in addition to the value created for the citizens and their customers) is measured by increased market penetration and revenue during and until four years after the project completion and expansion to other markets as detailed below.
Value proposition and exit strategy
As described in the success criteria above, EcoKnow generates value in the form of:
1.Sales of products and services by KMD, Exformatics, Globeteam & Kammeradvokaten 2.Efficiency gains for citizens and case workers and reduced digitalisation costs for municipalities
Indirectly, the Danish citizens and society will gain value through much more effective governmental processes.
Ad 1: The business model of KMD and Exformatics is to embed the developed
5 http://ast.statistikbank.dk/statbank5a/selecttable/omrade0.asp?SubjectCode=77&PLanguage=0&ShowNews=OFF
5. Innovative value, impact and relevance of the project (max 0.5 page)
The finance and IT sectors are significant sectors in Denmark as measured by employment and innovation. Processes and usability is a position of strength in Denmark1 with a strong research environment and a number of successful companies, including SimCorp. The challenges of process aware IT systems and usability as U-CAPACITY addresses are not only important challenges to the financial sector, but to the society as a whole and a challenge the Danish ICT Growth Team recommends the government and companies address to strengthen the Danish competitiveness2. Indeed, they estimate, that the gross value added to the Danish businesses would be between 2,6 and 6,5 billion DKK, if the share of Danish businesses with at least one digitalized process is increased by 1%, and states as a goal for 2020 an increase by 10%. At the same time, the report also points to a recent study showing that the Danish businesses are seriously lacking behind the US when it comes to use and integration of IT in the organisation, in particular for SME’s. For ComBine in particular, U-CAPACITY contributes to the preservation of jobs outside the Cph region, increase SME’s use of ICT for digitalization and to increase the share of e-commerce directed to Danish shops: The statistics for first quarter of 2014 show that nordic consumers shopped in total for 8,31 billion DKK outside the Nordic countries while 70% of the Danish consumers did shop on the internet, also about 70% of the orders went to e-shops outside Denmark. With the strong consortium, international collaboration and timely objectives, it is anticipated that U-CAPACITY will have a clearly visible impact within all the involved research disciplines and more-over participate significantly to the goal of increasing digitalization of work processes in the Danish industry.
$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$1$Oxford$Research,$København)på)det)finansielle)verdenskort,$Copenhagen$2009:$http://www.cfir.dk/Forside/Dokumenter/Københavnpådetfinansielleverdenskort.aspx$$2$Vækstteam$for$IKT$og$digital$vækst,$ANBEFALINGER,$Januar$2014$$p.$31ff$Anbefaling)#3.)Et)nationalt)partnerskab)skal)øge)digitaliseringen)og)automatiseringen)af)særligt)små)og)mellemstore)virksomheder)betydeligt.$$
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Municipality
ExformaticsKMD MAPS (Italy)
Copenhagen
Universit
y
DTU
David Basin, ETH Zurich, Switzerland
Institute of information Security
Marlon Dumas & Fabrizio Maria Maggi,
University of Tartu, Estonia
Hajo Reijers, VU University, Amsterdam
Municipality partnersas early adopters:
Koncern IT - Copenhagen Municipality
IT & Digitalisation,Syddjurs Municipality
Kammeradvokaten& Globeteam
EcoKnow: Effective, co-created & compliantadaptive case management for knowledge workers
Need for adaptable digitalisation of knowledge work processesChanging National and EU regulations (e.g. data protection)
Increased effectiveness and legal compliance
Enabling technologies shared as open source tools
via the OS2 open sourcedigitalisation community
01.10.2017 30.09.2021
Flexibility
Effective, co-created & compliantadaptive case management solutions
for knowledge workers
decisionsupport
Joos Buijs, Eindhoven Data Science Center
The Netherlands
Bank
Figur 1Side/Page 22 af/of 73
1.09.2017 30.08.2021
Please contact me if you want to know more/get involved!