E3 to E4 Management Question Bank (1)

8/11/2019 E3 to E4 Management Question Bank (1)

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MANAGEMENT MODULE [E3-E4]

1.TRAI stands for Telecom Regulatory Authorty o! "#$a.

%.TRAI was formed in the year 1&&'.

3.The main role of TRAI is to protect co#(umer #tere(t.

4.TDSAT stands for Telecom D()ute *ettleme#t A))ellate + Tr,u#al.

.TDSAT was formed in the year %.

/.UASL stands for U#0e$ Acce(( *erce Lce#ce.

'.NTP stands for Nato#al Telecom 2olcy.

.BSNL realized maim!m re"en!e thro!#h Mo,le Ser"ices d!rin# the

$nancial year %&&'(&).

&.Accordin# to *c+insey , S frame wor+- the asic premise of the model

foc!ses on'Nos of internal aspects of an or#anization- that need to e

ali#ned- if it is to e s!ccessf!l.

1. Soft /lements are no as important as the hard elements - if theor#anization is #oin# to e s!ccessf!l. 0 AL*E- They are al(o m)orta#t

# or$er that the orga#5ato# ( (ucce((!ul].

11. S12T stands for *TRENGT67 8EA9NE**7 O22ORTUN"T: +

T6REAT.

1%. Pro3ect ;


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1/. The pro3ect that concentrates on sa"in# of f!el cost and in"entory

mana#ement is called )ro


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31. "*O (ta#$(!or "#ter#ato#al Orga#5ato# !or *ta#$ar$5ato#.

3%. Late(t er(o# o! "*O (ta#$ar$ ( "*O &1=%.

33. Iualty ( #ot a,(olute7 u#ue7 (tatc a#$ ,y cha#ce.

34. Iualty mu(t ,e $e0#e$ a#$ ,e mea(ura,le.

3. There are eght ma#ageme#t )r#c)le( o# Bhch the ualty

ma#ageme#t (y(tem (ta#$ar$( o! the "*O & (ere( are ,a(e$.

3/. A metho$ology B$ely u(e$ !or )roce(( m)roeme#t ( 2D?A.

3'. 2D?A (ta#$( !or 2LAN7 DO7 ?6E?9 AND A?T.

3. "# "*O7 N? (ta#$( !or No#-?o#!ormty.

3&. The #o#-co#!ormte( are gra$e$ #to tBo categore( ,y theau$tor( a( Ma


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. E#ter)r(e H@u(#e((8!nit is responsile for the wholesale !siness

!nderta+en on BSNL


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/. The three main parameters to meas!re the #ro!p


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%. NAM (ta#$( !orNato#al Accou#t Ma#ager.

3. 9AM (ta#$( !or 9ey Accou#t Ma#ager.

4. Three categore( o! E#ter)r(e ?u(tomer( are 2lat#um7 Gol$

a#$ *ler.

. The u#t re()o#(,le !or ree#ue o# accou#t o! @*NL( NLDJ"LD

NetBorK ( ?areer 8hole *ale.

/. The recomme#$ato#( o! the ?ET are

a E((e#tally #ter#al $ocume#t.

, E((e#tally eter#al $ocume#t.

c @oth #ter#al a#$ eter#al

$ No# o! the a,oe.

( ?orrect a#(Ber ( a E((e#tally #ter#al $ocume#t.

'. ?ET (ta#$( !or?ommttee !or Ealuato# o! Te#$er.

. N"T (ta#$( !or Notce "#t#g Te#$er.

&. EO" (ta#$( !or E)re((o# o! "#tere(t.

&. The ((ue o! Lmte$ Te#$er !or )rocur#g (o)h(tcate$

eu)me#t HBth a))roal !rom TE?7 (houl$ hae the

a co#curre#ce o! #a#cal A$(er

, )er(o#al a))roal ,y the hea$ o! the u#t

c o#ly the )er(o#al a))roal ,y the hea$ o! the u#t.

$ No#e o! the a,oe.

?orrect a#(Ber ( a a#$ ,.

&1. O)e# te#$er ( al(o calle$ ?om)ette Te#$er or 2u,lc Te#$er.

&%. EO" may ,e re(orte$ to Bhe#

a8 BSNL proposes to ind!ct new technolo#ye!ipmentnew ser"ice

8 The speci$cations of the new technolo#yser"icee!ipment are not

$rmed !p.


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c8 All the ao"e.

?orrect a#(Ber ( ?- all the a,oe.

&3. S2R stands for*che$ule o! Reureme#t(.

&4. A*4 stands for A##ual Ma#te#a#ce ?o#tract.

&. 1hen there is a discrepancy etween the !nit price and total price

a8 Unit price shall pre"ail

8 Total price shall pre"ail

c8 2nly !nit price shall pre"ail.

?orrect a#(Ber ( ?

&/. 8he# there ( a $(cre)a#cy ,etBee# Bor$( a#$ 0gure(7 theamou#t #

a8 8or$( (hall )real

8 gure( (hall )real

c8 No# o! the a,oe

?orrect a#(Ber ( a

&'. "! the e(tmate$ alue o! the te#$er ( R( 3 crore( a#$ a,oe7

leel o! @$ O)e##g Ocer Bll ,e o! the ra#K o!

a8 D.E or euale#t

8 *DE or euale#t

c8 DGM or euale#t

d8 No#e o! the a,oe

?orrect a#(Ber ( a DE or euale#t.

&. "! the e(tmate$ alue o! the te#$er ( le(( tha# R( 3 crore(7leel o! @$ O)e##g Ocer Bll ,e o! the ra#K o!

a8 D.E or euale#t

8 AE or euale#t

c8 DGM or euale#t


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d8 No#e o! the a,oe

?orrect a#(Ber ( , AE or euale#t.

&&. A#y cha#ge # the co#(ttuto# o! the commttee Boul$

#ee$ the a))roal o! ?GMJDDG HMM.

1. "# all ca(e(7 t (houl$ ,e e#(ure$ that the ,$ o)e##g (

com)lete$ o#

a The (ame cale#$ar $ay

, Net cale#$ar $ay

c No#e o! the a,oe

?orrect a#(Ber ( a

11. A re()o#(e ,$ ( a ,$ ! =-

a "t meet( all the ma


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1'. Deelo)me#t ce#tre !or ER2 ( ,e#g (et u) atALTT?7

Gha5a,a$.

1. 2O? (ta#$( !or2roo! o! ?o#ce)t.

1&. ?TM* (ta#$( !or?om)uter(e$ Tra##g Ma#ageme#t*y(tem.

11. *ME (ta#$( !or*u,


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13 2artto#( alue$ u)to R( % laKh((houl$ ,e charge$ to 2

+ L Accou#t a#$ a (e)arate reg(ter !or (uch a((et( ( to

,e ma#ta#e$.

131 8he#eer $e-comm((o#e$ a((et( are 0#ally $()o(e$

o7 ! the (ale )rocee$( ( more tha# the $e)recate$alue or #et real5a,le alue7 t Bll ,e treate$ a( #come.

13% "# @*NL7 $e)recato# ( calculate$ o#Brtte# $oB#

alue metho$.

133 The $e)recato# rate !or ca,le( # @*NL ( 1.33 .

134 *cra))#g ( to ,e $o#e through Metal( + *cra) Tra$#g

?or)orato# HM*T?.P

13 RT" Act Ba( e#acte$ # Qu#e % # "#$a.

13/ A((et( are cla((0e$ #to e$ a#$ ?urre#t a((et(.

13' Depreciation means a fall in quality, quantity or value of an asset.

13 "! a# eu)me#t ( #(tallato# ,ut t ( #ot comm((o#e$7t come( u#$er 8orK( # 2rogre((.S

13& 2hy(cal er0cato# o! 0e$ a((et( ( the re()o#(,lty o!the ma#ageme#t

a#$ the )ero$cty ( o#ce # year. "# ca(e o! ,ure$ca,le( t may ,e o#ce # 3year(.

14. 8hat are the tBo ma


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14 "! the #!ormato# ( co#cer##g the l!e a#$ l,ertyo! a )er(o# the tme lmt (

4 hour(7! a thr$ )arty ( #ole$ the tme lmt (4 $ay(.

14/. 2"O (ta#$( !or 2u,lc "#!ormato# Ocer.14'. A))ellate Authorty ha( to $ec$e the ca(e #3-4 $ay( a( )erRT" Act.

14. No rea(o# !or (eeK#g the #!ormato# u#$er RT" Act7 #ee$( to,e ()ec0e$ # the a))lcato#. [TRUE]

14&. There ( #o !ee !or the 0r(t hour o! #()ecto# u#$er RT" Act.[TRUE]

1. A!ter the 0r(t o#e hour7 o#e ha( to )ay R( J!or eery

(u,(eue#t hour or !racto# thereo!.

11. No !ee ( charge$ !rom )eo)le l#g ,eloB the )oerty l#e.[TRUE]

1%. A))lca#t mu(t ,e )ro$e$ the #!ormato# !ree o! co(t7! the2"O !al( to com)ly Bth the )re(cr,e$ tme lmt.

13. 2"O ( ge# 3 $ay( to )roce(( a#$ $()o(e the RT"a))lcato#.

14. A2"O ha( to !orBar$ the reue(t(Ja))eal( Bth# $ay( to thea))ro)rate authorty.

1. Ee# the eem)te$ #!ormato# ca# ,e $(clo(e$ ! )u,lc#tere(t oerBegh(the (ecrecy ,e#e0t(.

1/. alure to )ro$e #!ormato# Bth# the ()ec0e$ )ero$ ( a$eeme$ re!u(al.

1'. "#!ormato# ?omm((o# H"? at the ?e#tre a#$ *tate ha( the)oBer to m)o(e the )e#alty o# 2"O !or #o#-com)la#ce.

[TRUE]

1. The "? ca# recomme#$ $(c)l#ary acto# aga#(t a# err#g2"O. [TRUE]

1&. Goo$ goer#a#ce ha( ma


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1/. The m(co#$ucto! a# em)loyee o! @*NL ( $e0#e$ u#$er Rule.

1/1. or m)leme#t#g the arou( (cheme( u#$er ?or)orate *ocalRe()o#(,lty at **A leel7 a#$ !or $e#t!y#g the

,e#e0care(7 a 3 mem,er commttee ca# ,e !orme$ ,y **Ahea$(.

1/%. @*NL Bll allocate.' o! t( #et o)erat#g )ro0t( !or ?*Ractte(.

1/3. The mem,er( o! @*NL ?*R @oar$ a#$ crcle ?*R @oar$ (a or a term o! % year(, !or a term o! 3 year(c !or a term o! 1 year$ #o#e o! the a,oe

?orrect a#(Ber ( a % year(.

1/4. The u#()e#t !u#$ at the e#$ o! the year Bth the ce#tral a#$crcle ,oar$ Bll ,e carre$ oer to the #et 0#a#cal year.CTRUE

1/. ?*R (ta#$( !or ?or)orate *ocal Re()o#(,lty.

1//. Rule o! @*NL ?DA Rule( %/7 ( relate$ Bth m(co#$uct.

1/'. Rule 1o! @*NL ?DA Rule( %/7 ( relate$ Bth G!t(.

1/. Rule %1 o! @*NL ?DA Rule( ( relate$ Bth moa,le7 mmoa,lea#$ alua,le )ro)erte(.

1/&. The a))o#t#g authorty o! *DEJ*r *DE ( Drector H6R.

1'. The $(c)l#ary authorty !or m#or )e#alty # re()ect o!*DEJ*r *DE ( GMJEuale#tOcer $eal#g Bth 6R.

1'1. The $(c)l#ary authorty !or ma


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1'4. Re(erato# !or *?J*TJO@? )ut together7 #ot to ecee$ o!aca#ce( # a year.

1'. Re(erato# !or *?J*TJO@? )ut together7 #ot to ecee$ o!the ca$re.

1'/. The re(erato# o! >>>>>>>$ay(a 1 $ay( , 1 $ay( c ' $ay( $ 3 $ay(

1&. 8hat ( the o,


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a To checK Bhether rule( a#$ #orm( are ,e#g !olloBe$, To $e#t!y (hortcom#g( Bhch #()ecte$ (ecto#( )er(o# may #ot(ual(ec ear o! #()ecto# re!ra#( )eo)le to commt rregularty$ All o! the(e

1&. The #ter)er(o#al relato# may ,e $$e$ # !olloB#g threecategore(. HtcK the rght o)to#a 2oBer!ul7 goo$ a#$ )oor c 2oBer!ul7 ml$ a#$ )oor, 2oBer!ul7 #ce a#$ )oor $ 2oBer!ul7 ml$ a#$ goo$

1&1. ull !orm o! *8OT a#aly(( (a *tre#gth(7 BeaK#e((7 o))ortu#te( a#$ threat(, *tre#gth(7 BeaK#e((7 o))ortu#te( a#$ thru(t(c *tre#gth(7 BeaK#e((7 o)erato# a#$ threat($ *tre#gth(7 BeaK#e((7 o))ortu#te( a#$ theore(

1&%. Iualty ha( !olloB#g character(tc(a Mu(t ,e $e0#e$ , @e mea(ura,le c @e achea,le $ Allo! the(e1&3. There are >>. Iualty ma#ageme#t )r#c)le( o# Bhch the ualtyma#ageme#t (y(tem (ta#$ar$( o! the "*O & (ere( are ,a(e$

a e , * c *ee# $ Eght

1&4. r(t u#t o! @*NL Bho o,ta#e$ "*O &1 cert0cato#a Ma#te#a#ce rego# , ALTT? c ?l B#g $ Telecom

!actory

1&. ?u(tomer alue ma#ageme#t (a Rght cu(tomer( , Rght relato#(h) c Rght rete#to#

$ All o! the(e

1&/. *te)( to ,ul$ cu(tomer ore#tato# area ?u(tomer #ee$ a((e((me#t , ?om)ettor a#aly((

c ?u(tomer (egme#tato# $ All o! the(e

1&'. Grou)( ty)e( are

a ormal , "#!ormal c "#tere(t $ Allo! the(e

1&. ?urre#t er(o# o! "*O &1 a % , %1 c % $ %1

1&&. A# eecte grou) (


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a le,le , 6gh $egree o! commu#cato#

c A,le to #tate $ All o! the(e

%. 8he# a lea$er #ole( o#e or more em)loyee( # $ec(o#

maK#g )roce(( the# he ( !olloB#g lea$er(h) (tyle K#oB# a(aDelegate , Authortara# c2artc)ate $

No#e o! the(e%1. ?o#Fct ( a )ro,lem Bhe# ta 6am)er( )ro$uctty , LoBer( moralec ?au(e( more a#$ co#t#ue$ co#Fct(. $ All o! the(e

%%. "# G2M*7 ! acheeme#t ( le(( tha# the !ar target7 the (coreBll ,e

a 4 , c / $Vero

%3. 8hle )re)ar#g G2M* !or **A7 the )arameter ?all $ro)rateS Bll ,e # $me#(o#

a #a#cal H, ?u(tomerJmarKet#g Hc O)erato#( H$

No#e o! the(e

%4. ER2 (ta#$( !ora E#ter)r(e Recrutme#t 2la###g , E#ter)r(e

Re(ource 2la###g

c E#ter)r(e Ree#ue 2la###g $ No#e o! the(e

%. 8hch o! the !olloB#g ( a ta#g,le a((eta @ul$#g , *o!tBare c Goo$Bll $

Tra$emarK

%/. De)recato# metho$ # @*NL (a 8rtte# $oB# alue metho$ , )erce#tage

metho$c ?el#g metho$ $ No#e o! the(e

%'. 8hch rato ( #ot u(e$ !or (ale( )er!orma#ce

a ?o#tact Rato , 2ro)o(al Rato c ?lo(#g Rato $ IucKL(t Rato

%. ?u(tomer ore#tato# (

a ?om)ettor !ocu( , @u(#e(( !ocu( c ?u(tomer !ocu(

$ all

%&. "# @*NL oB#e$ (ale( (etu) Bhch ( #ot correct a,out ?*?(.


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a ?*?( are (u))o(e$ to ,e (#gle B#$oB

, ?*?( are o)e# !rom am to )m.

c ?a(h Tra#(acto# are $o#e tll clo(#g hour.

d8 ?*?( #ee$ #ot to ,e (mart7 courteou( a#$ K#oBle$gea,le a,out@*NL.

%1. A( )er 2ro


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a8 ALTT? , @*NL ?O c *T2 $*TR

%1. U#$er 8D; metho$ o! $e)recato# calculato#7 $e)recato## thr$ year !or a# a((et co(t#g R( 177J- at a $e)recato#

rate o! 1 Boul$ ,e=a8 R( 7J- ,R( 71J- c R( 7%J- $

R( 73J-

%1&. U#$er RT" act7 2"O (ta#$( !or > 2u,lc "#!ormato# Ocer>>>>>>>>>>>>>>>>>..>>>..

%%. "# 2ha(e " o! the 2ro


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c8 Stren#ths- wea+ness- operation and threatsd8 Stren#ths- wea+ness- opport!nities and theories

%%'. K!ality m!st e de$ned, Asol!te 8 !ni!e c8 static d8 mea(ura,le

%%. 4!rrent "ersion of IS2 )&&F, %&&& 8 %&&F c8 % d8 %&F&

%%&. :irst !nit of BSNL who otained IS2 )&&F certi$cation, *aintenance re#ion 8ALTT? c8 4i"il win# d8 Telecom

factory

%3. 4!stomer "al!e mana#ement is, Ri#ht c!stomers 8 Ri#ht relationship c8 Ri#ht retention d8all

%31. 4!stomer orientation is

8 4ompetitor foc!s 8 B!siness foc!s c8 ?u(tomer !ocu( d8 all

%3%. ro!ps types are, :ormal 8 informal c8 interest d8 all

%33. Decision strate#ies area8 A!thority decides 8 ma3ority 9ote c8 consens!s d8 all

%34. An e?ecti"e #ro!p isa8 :leile 8 hi#h de#ree of comm!nication c8 ale to initiate d8

all

%3. ood teams always #o thro!#h, !orm7 (torm7 #orm7 )er!ormc storm- norm- perform- form$ norm- perform- form- storme perform- form- storm- norm

%3/. 4onCict is a prolem when it8 >ampers prod!cti"ity c8 Lowers moralec8 4a!ses more and contin!ed conCicts. d8 All o! a,oe

%3'. In P*S- if achie"ement is less than the fair tar#et- the score will ea8 G& 8 H& c8 J& d8 Vero

%3. 1hile preparin# P*S for SSA- the parameter BTS a"ailailityMwill e in dimension

a8 :inancial 78 4!stomermar+etin# 7c8 O)erato#( 7d8 None of

these


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%3&. De"elopment center of /RP is ein# set !p atEa8 IT Pro3ect 4ircle P!ne.

8 >yderaad.

c8 ALTT?.

d8 ;ol+ata.

%4. 1hich of the followin# is an intan#ile asset, B!ildin# 78 /chan#e 7c8 4ale networ+ 7d8 Tra$emarK

%41. Depreciation method in BSNL is, 8rtte# $oB# alue metho$c :i percenta#e method$ 4eilin# methode None of ao"e

%4%. 1hich ratio is not !sed for sales performance

, 4ontract Ratio 8 Proposal Ratio c8 4losin# Ratio d8 IucK L(tRato

%43. 1hich 4ate#ory in /nterprise 4!stomer se#mentation is Platin!m4!stomer

a8 8th "#$cate Tur# oer more tha# ?r. )er a##um.

8 1ith Indicati"e T!rn o"er more than H& to H&& 4r. per ann!m.

c8 1ith Indicati"e T!rn o"er more than F& 4r. per ann!m.d8 1ith Indicati"e T!rn o"er more than F&& 4r. per ann!m.

%44. In BSNL owned sales set!p which is not correct ao!t 4S/s.

e8 4S/s are s!pposed to e sin#le window

f8 4S/s are open from ' am to ' pm.

#8 4ash Transaction are done till closin# ho!r.

h8 ?*E( #ee$ #ot to ,e (mart7 courteou( a#$ K#oBle$gea,le a,out@*NL.

%4. :or ens!rin# timely illin# pro3ect name is E8 9u,er 8 Sanchay c8 Udaan d8 Dosti

%4/. ;PI Stands for 5 9ey )er!orma#ce "#$cator5555555555..

%4'. P*S Stands for 55 Grou) 2er!orma#ce Ma#ageme#t


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*y(tem >5555555..

%4. In :@ %&&'(&) BSNL earned maim!m re"en!e from which of thefollowin# ser"icesE

, Landline 8Mo,le c8 Broadand d8 4irc!its

%4&. In Phase I of the Pro3ect Shi+har- the initiati"e foc!sin# on f!elcost sa"in# has een In Phase I of the Pro3ect Shi+har- the initiati"efoc!sin# on f!el cost sa"in# has een nic+named asE

, 2ro


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E3 to E4 Management Question Bank (1)

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