E-Check In Project NARITA AIRPORT, JAPAN Yoshihiro Ozawa Planning Department Narita International...

e-Check In Projecte-Check In ProjectNARITA AIRPORT, JAPANNARITA AIRPORT, JAPAN

Yoshihiro Ozawa

Planning DepartmentNarita International Airport Corporation

Wednesday, 14 July 2004

e-Japan Programe-Japan Program

The government and the private sector joined hands in promoting a series The government and the private sector joined hands in promoting a series of “e” projects launched in 2002. of “e” projects launched in 2002.

These projects would showcase Japan’s excellence in information These projects would showcase Japan’s excellence in information technology throughout the country and around the world. technology throughout the country and around the world.

One such project is our “e-Airport program” that would allow users to One such project is our “e-Airport program” that would allow users to experience the results of IT revolution.experience the results of IT revolution.

IT Strategy HQ DecisionIT Strategy HQ Decision

e-Airport Projecte-Airport ProjectAirport Net Airport Net

Ultra high-speed internet service using optical fiber cable as well as wireless Ultra high-speed internet service using optical fiber cable as well as wireless LAN LAN

e-Informatione-InformationIntegrated real-time public transport, traffic and flight informationIntegrated real-time public transport, traffic and flight information

e-Tag e-Tag Baggage free travel by using Radio Frequency Identification baggage tags Baggage free travel by using Radio Frequency Identification baggage tags

e-Navigatione-NavigationIntegrated facility, service and travel information including automated Integrated facility, service and travel information including automated

translation translation service into mobile terminalsservice into mobile terminals

e-Check-ine-Check-inOne stop check-in using biometric technologyOne stop check-in using biometric technology

e-Airport Projecte-Airport ProjectAirport Net Airport Net

Ultra high-speed internet service using optical fiber cable as well as wireless Ultra high-speed internet service using optical fiber cable as well as wireless LAN LAN

e-InformationIntegrated real-time public transport, traffic and flight information

e-Tag Baggage free travel by using Radio Frequency Identification baggage tag

e-NavigationIntegrated facility, service and travel information including automated

translation service into mobile terminals

e-Check-inOne stop check-in using biometric technology

Contactless IC card compatible ticket gates allow Contactless IC card compatible ticket gates allow commuters to pass through using mobile phones fitted commuters to pass through using mobile phones fitted with IC chips.with IC chips.

Limited express train tickets purchased on the Internet, Limited express train tickets purchased on the Internet, ticket information is sent to the client’s mobile phone and ticket information is sent to the client’s mobile phone and displayed on screen. displayed on screen. 　→　→ No paper tickets required.No paper tickets required.

ｅｅ -Check-in-Check-in (Integrated support via mobile phones to ease passenger flow(Integrated support via mobile phones to ease passenger flow ））

Ticket Gate Ticket Gate （（ RailwayRailway ））

　　特急券

　　　 → 　上野成田空港1月 6日（10:00発）

スーパー特急ＭＬＴ 2号¥3,600

　（11:30 　　着） C122号車 1番 B席　禁煙席

　 1.-1.-6　MLT霞ヶ関IP　　　　　(2- )　　　　　　　60153-01

　　特急券

　　　 → 　上野成田空港1月 6日（10:00発）

スーパー特急ＭＬＴ 2号¥3,600

　（11:30 　　着） C122号車 1番 B席　禁煙席

　 1.-1.-6　MLT霞ヶ関IP　　　　　(2- )　　　　　　　60153-01

Automatic Check-In Terminal (Automatic Check-In Terminal (AirlineAirline ））Automatic check-in terminals verify identification by Automatic check-in terminals verify identification by passport check and password confirmation, and then passport check and password confirmation, and then write boarding pass and passport information to the IC write boarding pass and passport information to the IC chip in the passenger’s mobile phone.chip in the passenger’s mobile phone.

CHECK-IN

MLT　701　/26　　Y

HONG　KONG

XXXXXXXXX

0809

64

XXX

ZZ1

56A MLT　25656A

ZZ1

ご搭乗券 BOARDING PASSＭＬＴ霞ヶ関店

J NS AIR LINES / BUSINESS CLASSMLT　701　/26　　Y

HONG　KONG

XXXXXXXXX

0809

64

XXX

ZZ1

56A MLT　25656A

ZZ1


J NS AIR LINES / BUSINESS CLASS

Security GateSecurity Gate

日本国　旅券

ＪＡＰＡＮPASSPORT

日本国　旅券


日本国　旅券


日本国　旅券


MLT　701　/26　　Y

HONG　KONG

XXXXXXXXX

0809

64

XXX

ZZ1

56A MLT　25656A

ZZ1


J NS AIR L INES / BUSINESS CLASS

MLT　701　/26　　Y

HONG　KONG

XXXXXXXXX

0809

64

XXX

ZZ1

56A MLT　25656A

ZZ1



Boarding GateBoarding GateTickets and passports are checked using the information Tickets and passports are checked using the information registered in the IC chip inside the mobile phone.registered in the IC chip inside the mobile phone.Late passengers are contacted by mobile phone.Late passengers are contacted by mobile phone.

Mr.○○, flight JNS256 is now boarding at Gate 16. Please hurry.

Tickets and passports are checked using the information Tickets and passports are checked using the information registered in the IC chip inside the mobile phone.registered in the IC chip inside the mobile phone.

Biometric dataBiometric data

Biometric dataBiometric data MLT　701　/26　　Y

HONG　KONG

XXXXXXXXX

0809

64

XXX

ZZ1

56A MLT　25656A

ZZ1



MLT　701　/26　　Y

HONG　KONG

XXXXXXXXX

0809

64

XXX

ZZ1

56A MLT　25656A

ZZ1



日本国　旅券


日本国　旅券


Biometric dataBiometric data

JAL-ECKIN Trial JAL-ECKIN Trial SummarySummary

• PSGRPSGR :JAL FFP*:JAL FFP*• RouteRoute :NRT dep, ICN dep., JAL ope flt only:NRT dep, ICN dep., JAL ope flt only• LocationLocation :NRT T2, ICN:NRT T2, ICN• PeriodPeriod :Jan04 :Jan04 • BiometricsBiometrics :Facial, Iris on IC-Card:Facial, Iris on IC-Card• RmksRmks :Interoperability Trial:Interoperability Trial

•User　acceptance　of　new　technologyUser　acceptance　of　new　technology

•Operation　feasibility　study　under　security　enhanced　circumstancesOperation　feasibility　study　under　security　enhanced　circumstances

e-CheckIne-CheckIn

Interoperability of two Interoperability of two systemssystems

““Common use IC-chip” is the “interface” betweenCommon use IC-chip” is the “interface” betweenJAL e-CheckIn system and SPEEDGATE System.JAL e-CheckIn system and SPEEDGATE System.

Passport cover with common IC-chip

IC　chip　is　securely　read/written　using　PKI　technology.IC　chip　is　securely　read/written　using　PKI　technology.PKI　server　is　located　in　Narita.PKI　server　is　located　in　Narita.

e-Check In SPEEDGATE

Registering equipment

Registration / Check-in Registration / Check-in (Narita)(Narita)

For check-in, put the IC card to the equipment and retrieve face data.The system automatically captures the passenger’s face data.Upon matching the face data, the passenger can access to I-SCM (International Self Checkin Machine).

Registration center is located in H-island Narita Airport Terminal2.If it is passenger’s first trial, he/she needs to be captured iris and face and make their IC card.Face

recognition equipment

I-SCM

Security Gate (Narita)Security Gate (Narita)Priority gate is provided for e-checkin passengers.

Before security check point, passenger has to make verification with her/ his iris using this equipment.

Priority boarding (same as First and business class) is provided to e-checkin passengers. Before boarding, passenger has to make verification with her/his iris using this equipment.

This equipment can be moved to another boarding gate.

Boarding Gate (Narita)Boarding Gate (Narita)

SPPEDGATE(ICN)

SPPEDGATE(NRT)

In Narita airport, one SPEEDGATE is available in order to enroll Japanese passenger before Narita departure.

Incheon Registration center for Korean participants is located in J-counter in Incheon International Airport.One SPEEDGATE can make both enrollment and verification. After verification, passenger can proceed to priority check-in counter.

Registration / Check-in(Incheon)Registration / Check-in(Incheon)

Usage Number (Narita)Usage Number (Narita)

0

400

800

1200

1600

2000

04/1

/8

04/1

/15

04/1

/22

04/1

/29

04/2

/5

04/2

/12

04/2

/19

04/2

/26

04/3

/4

04/3

/11

04/3

/18

04/3

/25

Pass

en

ger

Nu

mb

er

Pre registrationCheck-in（ Face)

Security（ Iris）Boarding（ Iris）

Properties of Properties of participantsparticipants

- Some　frequent　passengers　has　already　enjoyed　this　Some　frequent　passengers　has　already　enjoyed　this　trial　over　5　times.trial　over　5　times.

- Elders　and　Children　have　also　been　enrolled,　it　took　Elders　and　Children　have　also　been　enrolled,　it　took　much　time　to　explain　for　capturing　their　biometrics.much　time　to　explain　for　capturing　their　biometrics.

132

284

82

65

899

0 50 100 150 200 250

over5th

4th

3rd

2nd

1st

Number of Departures

Passenger Numbers

Age of participants

1%

38%

25%

5%

6%

25% 0-1010-2020-3030-4040-5050-6060-70

Usage number (Incheon)Usage number (Incheon)

Japanese customer seems to more interested in biometrics. Japanese customer seems to more interested in biometrics.

0

100

200

300

400

500

01/0

8

01/1

5

01/2

2

01/2

9

02/0

5

02/1

2

02/1

9

02/2

6

03/0

4

03/1

1

03/1

8

03/2

5

US

ER

NU

MB

ER

Pre-registrationCheck-in（ Face/Iris）

Biometrics RecognitionBiometrics Recognition

Face　recognition　rateFace　recognition　rate Iris　recognition　rateRecognizeRecognizedd

99.1%99.1%

FailureFailure 0.9%0.9%

RecognizeRecognizedd

83.7%83.7%


- Face　recognition　at　NRT　is　high.　

- Iris　recognition　at　NRT　is　not　as　good　as　Face,　because　some　passenger　do　not　see　mirror　by　themselves　and　end　with　timeout.It　is　important　to　explain　to　passenger　correctly

NRT　e-check　in　system

*　　Failure　ratio　is　FRR(false　rejection　ratio)　including　error　case　caused　by　timeout

*2　Iris　recognition　failure　rate　including　8%　passengers　who　pass　the　iris　recognition,　but　not　going　through　the　correct　procedure.　　

＊＊ 22

Biometrics RecognitionBiometrics Recognition

Face　recognition(ICN)

Iris　recognition(ICN)

Total　recognition(ICN)


70.3%70.3%



85.8%85.8%



95.8%95.8%


- Face　recognition　at　ICN　is　not　high　by　the　influence　of　strong　sunlight.　(Located　near　to　the　curbside)

- Total　recognition　rate　is　high　adopting　double　biometrics　concept.　　　　

ICN　SPEEDGATE　system　　　double　biometrics　concept　　‘Face(if　failed)Iris’　

= Face failure x Iris failure

ANA-ECKIN Trial ANA-ECKIN Trial SummarySummary

PSGRPSGR :e-TKT:e-TKTRouteRoute :NRT dep NH ope flt only:NRT dep NH ope flt onlyLocationLocation :NRT T2:NRT T2PeriodPeriod :Dec03 (6months):Dec03 (6months)BiometricsBiometrics :Facial :Facial RmksRmks :Facial data on BP:Facial data on BP•User　acceptance　of　new　technologyUser　acceptance　of　new　technology

•Operation　feasibility　study　under　security　enhanced　Operation　feasibility　study　under　security　enhanced　circumstancescircumstances

ANA’s ECKIN modelANA’s ECKIN model

H/J Security checkFacial Recognition

Mobile Phones/PDAs/WebMobile Phones/PDAs/Web Pre-Check INPre-Check IN

2D bar code2D bar codeDownloaded onto Downloaded onto Mobile-phone/WEBMobile-phone/WEBPDAs etc.PDAs etc.

Boarding Gate

Check done by a machine ( facial recognition)

CKIN

Facial recognition

2D bar code 2D bar code on BPon BP

Passport

Fraud Check

ParticipantsParticipants

TTL TTL 714participants714participants

From 3Dec-31MarFrom 3Dec-31Mar

0

50

100

150

200

250

300

Dec J an Feb Mar0

100

200

300

400

500

600

700

800

mo.ttl

ANA’s Prototype Self Service UnitANA’s Prototype Self Service Unit

Verify photo vs PaxVerify photo vs Pax

Fraud check Fraud check

2DBC scanner2DBC scanner

(Trigger for retrieve Passenger (Trigger for retrieve Passenger record)record)

2DBC on BP2DBC on BPBaggage Claim tag Baggage Claim tag issuerissuer

Combination with “hand Combination with “hand free travel”.free travel”.

PASSPORT PASSPORT ScannerScanner

Camera and Camera and LightsLights

Pax easily see datPax easily see data destroyed.a destroyed.

Biometrics = ultimate private informationBiometrics = ultimate private information

Prevent passenger’s anxious feeling = easily understandable way to void dataPrevent passenger’s anxious feeling = easily understandable way to void data

2DBC Boarding Pass2DBC Boarding Pass

Participants (age)Participants (age)

0%

5%

10%

15%

20%

25%

30%

35%

40%

0～ 20～ 30～ 40～ 50～ 60～ other

Pax

Recognition Recognition Performance Performance

Period:03Dec-29MarPeriod:03Dec-29Mar FAR not measuredFAR not measured Lighting condition Lighting condition

affects recognition rateaffects recognition rate FRR is much higher FRR is much higher

than expected at Gate than expected at Gate area.area.

Not including imperfect enrollmentsNot including imperfect enrollments

90.1%

9.9%

0%

20%

40%

60%

80%

100%

FailureSuccess

Processing timeProcessing time

ProcedureProcedure Current　Current　CKINCKIN

ECKINECKIN

Pre-CKIN(off-Pre-CKIN(off-airport)airport)

(○)(○)

Document checkDocument check ○○ ○○

Seat selectionSeat selection ○○

Passport readPassport read ○○ ○○

Facial data captureFacial data capture ○○

BP issueBP issue ○○ ○○

TimeTime 3　min.3　min.(standard)(standard)

53.6sec.53.6sec.

Participants Participants likes/dislikes(1)likes/dislikes(1)

27%

40%

8%

21%

0%

4%

1_Not　at　all23_ave.45_Yes6　　No　answer

Q:Do　you　mind　capturing　your　face?Q:Do　you　mind　capturing　your　face?

Participants Participants likes/dislikes(2)likes/dislikes(2)

25.1%

33.9%

23.3%

8.2%

1.3%

8.2%

1_abusolutely23_ave.45_No6　No　answer

Q:　Would　you　like　to　take　part　this　trial　again　?Q:　Would　you　like　to　take　part　this　trial　again　?

Operator’s Operator’s commentscommentsWhat is the operational question mostly askeWhat is the operational question mostly aske

d ? d ? How to capture facial picture :46.2%How to capture facial picture :46.2% How to scan passport : 30.8%How to scan passport : 30.8%

Participants operates smoothly ?Participants operates smoothly ? Yes smoothly:9.1%Yes smoothly:9.1% Mostly yes: 18.2%Mostly yes: 18.2% OK: 45.5%OK: 45.5%

What is the question asked (not related to paWhat is the question asked (not related to participant’s operation) rticipant’s operation)

Passport photo vs facial data matching:66.7%Passport photo vs facial data matching:66.7% Data Privacy security:16.7%Data Privacy security:16.7%

Participants Participants commentscomments

• Need a better signage Need a better signage where to go ?where to go ? Where is the machine ?Where is the machine ?

• Need more notification among airport staff(both Airline Need more notification among airport staff(both Airline and H/J Security staff)and H/J Security staff)

• Need more previous explanation to participantsNeed more previous explanation to participants• Distinguish advantage for participants Distinguish advantage for participants

Don’t understand merit and purposeDon’t understand merit and purpose

• Need collaboration with IMMNeed collaboration with IMM Expedited process is expectedExpedited process is expected

• Need better Man-Machine I/FNeed better Man-Machine I/F Where to watch during capturing facial data?Where to watch during capturing facial data? How long it will take for capturing facial data?How long it will take for capturing facial data?

ConclusionConclusion

Improve user I/F Improve user I/F Biometrics data capturing Biometrics data capturing

Light condition adjustmentLight condition adjustment Trial with “Shade” and research best locating positionTrial with “Shade” and research best locating position

Coordination with other stakeholderCoordination with other stakeholder(s)(s) Keep working on additional trial for FY2004 under MoLIT and othKeep working on additional trial for FY2004 under MoLIT and oth

ers ers

Security Security

Thank youThank you

www.e-airport.jpwww.narita-airport.or.jp/airport_e/

http://www.e-airport.jp/

http://www.narita-airport.or.jp/airport_e/

E-Check In Project NARITA AIRPORT, JAPAN Yoshihiro Ozawa Planning Department Narita International...

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