DOD EMALL USER TRAINING

Basic/Advanced

DOD EMALL Help Desk1-877-DLA-CALL / 1-877-352-2255

dod-emallsupport@dla.milMike Hohnberger

michael.hohnberger@dla.milTraining Office

GSA Expo 2010

DOD EMALL Supplier Training

Adelita HintenSupplier Account Manager/DLIS

DOD EMALL

May 2010

Adelita Hinten

DOD EMALLSUPPLIER TRAINING

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DOD EMALL SUPPLIER TRAINING COURSE PLAN

• DOD EMALL Facts• DOD EMALL Home Page General Information• How to Become a DOD EMALL Supplier• How to find a Supplier’s Catalog• Other DOD EMALL Features• Your eCommerce Catalog• Maintaining Your eCommerce Catalog• Questions

Mission Statement

The DOD EMALL strives to be the single web based entry point for military and federal agency purchasers to find and acquire off-the-shelf, finished good and services, from the commercial marketplace and government sources.

DOD EMALL Facts

DOD EMALL Facts

Small Business Friendly• 1,887 Commercial Vendor Contracts hosted on DOD EMALL• 1,030 of those are small businesses (SBA designated)• Additional catalogs added weekly

DOD EMALL Users• 32,684 user accounts on the DOD EMALL• 1,500,000 hits to the site a week • 600+ Help desk calls per week • Users are DOD (All Services, National Guard, Reserves) and other Federal Agencies (DHS, FBI, etc.)

DOD EMALL FACTS cont.

• Fiscal Year FY09– $817 Million

• Sales for Feb 2010– $61.1 Million

• Fiscal Year To Date– $379 Million

• DOD EMALL has shown steady growth with sales increases in FY02 of $14M to FY09 sales to $817M.

DOD EMALL FACTS cont.

MNSTC-I$2,065,874.21

1% AIR FORCE$35,516,220.81

11%

ARMY$57,142,381.08

17%

CLS$47,686,591.98

14%

DHS$3,694,185.74

1%

DLA$3,154,507.48

1%

NAVY$127,241,525.41

38%

OTHER$27,726,998.53

8%

USMC$28,793,281.66

9%

DOD EMALL FY10 Sales YTD by Service

DOD EMALL Home Page

General InformationVERSION 10.3.0

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Supplier’s Corner

Marketing

Supplier’s List

Click on the range of alphabet you wish to view.

Ways to find Suppliers Welcome Page.

Learn more about DOD EMALL by clicking on various links

Find out what the specific policies on purchasing on the DOD EMALL.

Find out if there are any events that you are interested in attending.

All the pertinent information about the event is listed

How to Become a DOD EMALL Supplier

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How to Become a DOD EMALLSupplier Cont.

• Send an email to emall.vendors@dla.mil and provide the following information:– Company name– Your name – Phone number – E-mail address you want the information sent to– Cage Code & DUNS#– Contract #

• You will be assigned a Supplier Account Manager

How to Become a DOD EMALL Supplier Cont.

• SAM will send out– Supplier Worksheet

• A one page form asking for basic information about the company.– Company name, address, Contract information, Point of

Contact (POC) information.

– Business Rules• Four page document outlining all the rules of being a Supplier on

the DOD EMALL

– Information on how to receive your orders• The SAM will send you information on the various ways you can

set up your company to receive orders.– PGP, EDI, cXML

» SAM will explain in further detail

How to Become a DOD EMALL Supplier Cont.

• Catalog Template– This is an excel document created for suppliers to list the items they

will sell on DOD EMALL• It contains nine mandatory data elements for Suppliers to complete

– Vendor Part Number - Internal reference number, can be the same as OEM Part Number

– Product Name - Clear unabbreviated item name– Product Description - Detailed information about the product– Price - FOB Destination– Unit of Issue - DLA Standard Unit of Issue Codes– Quantity Per Unit of Issue - Items Per Unit of Issue– Manufacturer Name – Manufacturer Part Number– Days After receipt of Order (ARO)

DOD EMALL Accommodates:

REGIONAL PRICING• 48 State Pricing (CONUS)• Different prices for each zone you define.• Alaska / Hawaii • Outside the 50 States is OCONUS

TIERED PRICING• Pricing discounts for quantity purchases

– 1-25– 26-50– 51-100

REGIONAL VENDORS• Local Vendors with Local access

– Sell to a specific base at discounted price.

Information Icons

Pictures with Meanings and a Pop Up Box to Explain– Small Business – Environmentally Preferred item– JWOD/AbilityOne – MSDS exists for the item– Supplier Certified NSN– There’s a Picture!– Payment Methods Accepted by Each Catalog– Add items to a Cart – Additional Discounts available depending on location– Sale Icon

United Nations Standard Products and Services Code

• The UNSPSC (United Nations Standard Products and Services Code) allows companies to consistently classify the products and services they buy and sell.

• The UNSPSC is a hierarchical set of product categories.– Hierarchy: Category Name (Code)

• Segment-Family-Class-Commodity

• Why is the UNSPSC important?– It provides a free open standard set of guidelines and parameters whereby,

an organization can group like products.

– This can prove useful for analysis, organizing, finding items, and ordering products.

• For more information, please visit: http://www.unspsc.org

Benefits of Being on the DOD EMALL

• Government wide visibility of your company and products

• You can use the DOD EMALL logo to promote your business

• Benefits small, large, minority owned, veteran and woman owned businesses

• Multiple payment options– Government Purchase Card (GPC)– MILSTRIP and FEDSTRIP– Corporate Credit Cards for Government contractors

Benefits of Being on the DOD EMALL cont.

• AbilityOne / JWOD, and “Green” products identified or highlighted

• Quick and easy search by– National Stock Number (NSN)– Products name– Catalog or manufacturer part number– Keyword– Product characteristics

How to find Supplier’s Catalog

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Go to Shop and Catalog Search

Please notice you are now logged in.

Click on Alphabetic

Select from the list.

Select from second screen of Alphabetic drill down.

Select the company name.

Search results are now restricted to one specific catalog.

Other DOD EMALL Features

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Multiple cart functions are available

Your eCommerce Catalog

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Data Quality

• What does data quality mean to customers?

– Customer expectations are difficult to control and impossible to turn off

– Avoid misunderstandings – Avoid misrepresentation– Avoid frayed nerves– Avoid lost customer loyalty

Bad Description and No Image

Data Quality

• What does data quality mean to you?

– Customer satisfaction– Customer loyalty– Avoid costly returns– Greatest impact to your profits

Great Description and Image

Data Quality

• What do customers want?– What do you want?

Maintaining Your eCommerce Catalog

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• What is CCHS– An online site where the DOD EMALL hosted

catalogs are stored.– You will be responsible for maintaining your

catalog data.– Add images– Post items on sale– Add tiered pricing– Change your welcome page at will

Centralized Catalog Hosting System

Centralized Catalog Hosting System

• CCHS Features– SAM Review

• Statistics of file show the numbers

– Catalog Download at the push of a button• A .csv files sent to POC email

• Each line identified

– Contracting Officer Review

– File Separation• Deletes in Separate Mod to Approve Quickly

• Updates and Added Items in Separate Mod

– System Checks in Place• Automatic check for $0.00 priced items

• Automatic check against the 9 elements of data

Centralized Catalog Hosting System

• CCHS Features– System Sends Error Files

• Two error files sent to supplier

– Three Types of File Modifications• Delete

• Modification

• Replace

– Manual Changes• Supplier can make small number of changes

CCHS Supplier Web Entry

SAM & Contracting Officer Review

Catalog Maintenance History

emall.vendors@dla.mil

Questions?

72

Thank You!