Social Media ROI for Restaurants: What Facebook and Twitter Don't Want You To Know
Do You Know Your Restaurants Online Marketing Strategy
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Transcript of Do You Know Your Restaurants Online Marketing Strategy
Do you know
your
restaurant’s
online
marketing
strategy?
Introduction
Who are we?
• We are a company that
offers internet
marketing consulting
services
• We help businesses
create custom marketing
strategies to maximize
their income
• We offer:
– Websites
– Mobile Websites
– Mobile Landing Pages
– Social Media campaigns
• YouTube
WordPress
WordPress
• Most website owners don’t have control over their website’s content and design
• Being an expert with HTML, CSS and PHP is not necessary anymore
• This means every time you want to change a menu, add a new offer or inform your clients, you don’t need to call your webmaster!
WordPress Is FREE!
• WordPress is a slick free tool
that’s easy to use
• Only high quality themes cost
money
• Expenses are minimal after you
get your theme and your site set
up!
Setup
• The problem is
WordPress can be
challenging to setup
• Installing your
handpicked theme
often requires an expert
After The Setup
• WordPress is very easy
to use
• No technical
background necessary
• Adding or editing
content is easy as pie!
Boosts SEO
• Search Engine
Optimization means
ranking #1 in Google
• Ranking high is a must
for restaurants
• Google likes WordPress!
• Just by having WordPress
you will be more likely to
get a better ranking!
• …and with the help of the
right plugins you will get
there in no time!
Pick Your Theme
• There are countless hot
WordPress themes
• Some can fit the style of
your restaurant more than
others
• So pick and choose the right
one for your restaurant!
Plugins
• Using plugins will allow you to customize your WordPress site
• The right plugins will save you time and money
• An inexpensive and high quality way to build your website
Mobile
Sites
Mobile Sites
• Mobile is getting hotter
by the day!
• When people get hungry
they search for you with
their smartphones
• Mobile websites convert
potential customers into
paying customers much
more effectively
Crank Up Your Revenues
• The mobile web is the fastest
growing communication channel in
history
• According to Eric Schmidt, CEO of
Google, the Mobile Web is growing
8 times faster than the original first
wave of online Internet adoption
• Soon it will be the Mobile Web that
will be the #1 source of information
in the world!
Crank Up Your Revenues
• Not having a mobile website is as
good as saying “I don’t want
greater income”
• People on the go and tourists
frequently use their smartphones to
find a place where they can eat
• Having a mobile presence is not an
option any more!
Customer Engagement
• Be connected to your customers anywhere and anytime!
• Customers can:
– take advantage of your specials and coupons
– opt-in for coupons or event information in your restaurant
– make a reservation
– and much much more!
Enhanced Experience
• Modern customers want
an easy experience
– In the restaurant
– On the web
– From their smartphone
• Forward-thinking
restaurants are adding
diet and calorie
information to their
online menus
Customers as brand advocates
• 67% of mobile web
viewers are more likely to
recommend your
restaurant than desktop
viewers
• Younger customers prefer
the mobile version of your
site
The Art Of Not Missing Out On Business
• Mobile marketing represents a great opportunity to all restaurants
• Your customers are on the move.
– They might be just around the corner but will they know about you?
• Get those last minute customers by going mobile!
The Art Of Not Missing Out On Business
• Remember customers want to interact with you just as much as you want to interact with them
• An optimized mobile version of your site is a must for any restaurant that cares about it’s customers…not having one is missed income
• Even small businesses are going mobile!
• So stay competitive!
Mobile
Landing
Pages
Mobile Landing Pages
• Why a mobile landing
page when you can have
a full-blown mobile
version of your website?
• When customers are
visiting your site they
leave no trace – you
can’t tell anyone was
ever there
• You need to capture the
contact information of
these potential
customers
Contact Your Customers
• Contacting your
customers and informing
them about your special
events and offers
increases revenue
• Without customer
contact information you
can’t stay in touch
• So how do you get their
contact information?
Make A List Of Your Customers
• A landing page is an
effective and simple
way of gathering a
potential customer’s
contact information
• Create a landing page
with a special offer in
exchange for an email
or a phone number
• Give away freebies &
capture their info!
Spread The Word
• Now you have a list of your regular and potential customers!
• Contact them with interesting offers and you will not be flagged as spam
• Instead they will be happy to come back and will refer their friends to you!
• Your revenues will keep on rising!
Social
Media
Social Media
• Social Media is here to
stay
• It is a relatively
inexpensive marketing
tool
• Particularly useful for
smaller businesses that
cannot afford big
marketing campaigns
• Social Media doesn’t
cost money, only time
• Resistance to Social
Media is futile!
Compete
• Your competitors are already making it big in
the Social Media world
• If your business does not have a social media
presence you will miss out on revenues
• Your competitors are engaging customers
using Social Media. It’s time to compete!
Get Involved
• Social Media is not just about creating a
Facebook Fan page
• Active management is essential
• Listen to your customers’ feedback
• Converse with your customers
• Build rapport
Be User Friendly
• Link your Social Media pages with your site
• Don’t depend on customers to hunt down your Social Media themselves – more than half are sure to give up!
• Place links in the front and center so no one will miss them!
• Make it easy for them to refer you (or like you)
Rewards
• Reward all those that take time to write you positive referrals
• Rewards will incentivize others to join in!
• Create a snowball effect with positive referrals and dominate your competitors!
• Offer discounts, free drinks or special treatment like preferred seating to all those who recommend your restaurant
Improve
• Analyze both good and
bad feedback gathered
from Social Media
• Keep the good and fix
the bad
• It is impossible to reach
perfection but there is
great success for those
who try!
• The customer’s point of
view is important and
their feedback may be
invaluable!
Branding
• Social Media is great for creating your brand!
• Make your brand known to the whole world!
• Attract not only locals but also people from
other cities and countries!
Options
• There are many social media platforms…too
many in fact…
• It might be overwhelming at first for
restaurants that are just starting out with Social
Media
• Let us help you get connected!
acebook
Facebook Fan Pages
• Facebook is the most popular social media
platform
• Facebook Fan Pages are a great way to collect
feedback from your customers
Facebook Is Big
• There are currently over 900 million users on Facebook
• Nothing builds an even bigger crowd as an already established crowd
• Facebook attracts everyone!
Spread The Word
• Spread your brand!
• Spread information
about your special
events and offers!
• Facebook allows you to
choose your target
audience
– Use that to effectively
drive customers to your
business
Reputation
• Collect feedback from your
customers and respond to their
questions
• Raise your responsiveness –
improve your reputation!
• Thousands of fans will provide
you with the reputation and a
promotional channel to boot!
Build Relationships
• Facebook Fan Pages are an amazing opportunity to build relationships with your customers
• Make your fan page less about you and more about your customers
• Don’t spam – let your promotions be of value to others
YouTube
YouTube
• YouTube is the second
largest search engine in
the world
• Having a YouTube
Channel helps your
SEO
• Combine Facebook
with YouTube to drive
even more traffic
Turn It Into A Video
• Turn your events and advertisements into a
video!
• Stream your cooks making food and show it to
customers
• Everybody likes videos – get your customers
excited!
Google Owns YouTube
• You might not be aware but Google bought
YouTube
• Creating a YouTube channel will
instantaneously increase your SEO
• Use video to score higher in Google’s search
results!
Promotion & Branding
• YouTube isn’t just for watching cute kittens
• Every big company and most small businesses
have a YouTube channel
• You need to compete!
• Do you want to lose to that Chinese restaurant
across the street just because they have a
YouTube channel and you don’t?
Your Own Broadcast
• A good video gives a better impression than
any photo
• YouTube is like a personal TV station –
broadcast your advertisements for free to the
whole world!
Our WordPress Offer
• We will install WordPress on your site!
• We will install your handpicked theme!
• We will insert your initial content!
Our Mobile Offer
• We will make a full-blown mobile version of
your website!
• We will custom design unique graphics to suit
your restaurant’s needs!
Our Landing Offer
• We will create your mobile landing page for
you!
• Your mobile landing page will be designed to
insure that it converts visitors to customers
Our Facebook offer
• We will create your Facebook Fan Page for
you!
• We will help you create your Facebook
marketing strategy!
Our YouTube Offer
• We will create your YouTube channel for you!
• We will help you integrate YouTube with your
website!
• We will work with you to create a custom clip
designed with a call to action
• We will create your entire internet marketing
strategy:
– A WordPress site
– A Mobile version of your site
– A landing page to build a list of potential
customers
– A Social Media strategy
• Facebook Fan Page
• YouTube Channel
Our Combined Offer
Get In Touch Today!
• Email address:
• Phone number:
– (587) 331-9288
• Website:
– www.spancept.com