TCC Performance Pulse Check · Strategy: what makes us better Strategy: customer understanding...
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Performance Pulse Check ™ is an insight-generation tool that accurately measures strategic alignment in your organization, resulting in breakthrough performance. PERFORMANCE PULSE CHECK ™ An Organizational Performance Assessment ONBOARD > Introduce teams > Explore needs > Develop a work plan SURVEY > ID participants > Announce survey > Monitor progress > Send reminders ANALYZE RESULTS > Review results > Identify gaps and > exceptional scores CONSULT > Interview key stakeholders > Deeper inquiry > Generate insights RECOMMEND > Recommend potential solutions > Consider options > Develop an action plan THE PULSE CHECK ™ PROCESS Source: Izzo and Withers HIGHER REVENUE MORE LIKELY TO HAVE GREATER CUSTOMER LOYALTY MORE LIKELY TO GENERATE HIGHER PROFITS 29% 50% 44% AN ENGAGED WORKFORCE DELIVERS Source: Right Management BETTER RETENTION GREATER CUSTOMER LOYALTY MORE PRODUCTIVITY HIGHER PROFITS 44% 56% 50% 33% AN ALIGNED ORGANIZATION DELIVERS
Transcript of TCC Performance Pulse Check · Strategy: what makes us better Strategy: customer understanding...
Performance Pulse Check™ is an insight-generation tool that accurately measures strategic alignment in your organization, resulting in breakthrough performance.
PERFORMANCEPULSE CHECK™
An Organizational Performance Assessment
ONBOARD> Introduce teams
> Explore needs
> Develop a work plan
SURVEY> ID participants
> Announce survey
> Monitor progress
> Send reminders
ANALYZE RESULTS> Review results
> Identify gaps and> exceptional scores
CONSULT> Interview key stakeholders
> Deeper inquiry
> Generate insights
RECOMMEND> Recommend potential solutions
> Consider options
> Develop an action plan
THE PULSE CHECK™ PROCESS
Source: Izzo and Withers
HIGHER REVENUE
MORE LIKELY TO HAVEGREATER CUSTOMER LOYALTY
MORE LIKELY TO GENERATEHIGHER PROFITS
29%
50%
44%
AN ENGAGED WORKFORCE DELIVERS
Source: Right Management
BETTER RETENTION
GREATER CUSTOMER LOYALTY
MORE PRODUCTIVITY
HIGHER PROFITS
44%
56%
50%
33%
AN ALIGNED ORGANIZATION DELIVERS
7
6
5
4
3
2
1
1 2 3 4 5 6 7
2 1 1 2 1
Your Organization
Strategy: work aligns withorganizational objectives 6.33 -0.47
-0.60
-0.20
-0.20
6.80
6.60
6.60 6.17
6.80
6.20
0.13
1.10
-0.20
0.70
6.67
5.50
7.00
5.50
6.33
6.00
7.00
6.00
Strategy: what makes us better
Strategy: customer understanding
Strategy: know long-term plan
Average:
StrategyStrategy Assessment Specific Scores
Leadership vs. Management vs. EmployeesTotal Response Frequency
6.39
1.0 2.0 3.0 4.0 5.0 6.0 7.0
Principal Outside Sales Inside Sales
6.6
6.26.3
SALES AND MARKETINGIncreases sales and improves customer satisfaction through direct and indirect channels.
LEARNING AND DEVELOPMENTImproves learning outcomes and workforce performance across all roles in your organizationor channel businesses.
HUMAN RESOURCESExecutes fact-based, insight-driven strategies to increase employee engagement and alignment,and reduce turnover.
Use this powerful tool to inform your decisions and deliver better business results.
PULSE CHECK™ SAMPLE SCORES
ORGANIZATIONAL BENEFITSMEASURES 7 AREASOF PERFORMANCE
Principal GAP GAPOutside Sales Inside Sales
29
12
For more information or to schedule Performance Pulse Check™ for your organization, please call 317–638-0173 or email: [email protected]
www.e-tcc.com
MANAGEMENT
STRATEGY
PROCESSES
METRICS
CULTURE
WORKFORCE
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