Kay D. Wakeham San Antonio, TX 78248 (210) 492-2400 kaywakeham@live.com

DIRECTOR STRATEGIC HR, TRAINING Looking for a challenging opportunity to develop and align HR business management and strategy

with organizational direction and goals to drive human performance and increase business results.

Ideally this role will include responsibility for enhancing human capital through training and development

initiatives as well as performance management programs.

Experienced in working with business clients to develop business management strategy, direction and goals and translate to human capital training and development needs and solutions including skills

training, leadership, change management, behavioral coaching and performance management.

SKILLS

Training Needs

Assessment

Facilitation

Training Evaluation

Leadership Development

New Supervisor

Development

Executive Development

Talent Management

Coaching|Mentoring Programs

Change Management

Performance Management

Analyze Key Metrics

Prepare|Manage Budgets

Calculate Training ROI

Vendor Management

Strategic Planning

Relationship Building

Problem Solving

Written and Oral

Communication

Program/Project

Management

Employee Assessments

PROFESSIONAL EXPERIENCE

THE GROWTH COACH — San Antonio, TX and Corpus Christi, TX

Franchise that provides business and sales coaching.

Owner/Coach, 2008 to Present

Provide business and sales coaching to executives, business owners, managers and sales/service

professionals to drive human performance and results. Meet with clients to assess gaps and develop

customized training and coaching solutions to maximize performance. Utilize group workshops,

webinars or meetings to deliver training. Follow-up to ensure accountability for commitments.

Key Results:

Integrated employee engagement practices into a large medical practice by administering a

survey, reporting results, and developing group training and individual coaching plans for

managers and team leads.

Conducted leadership assessment and coaching for a medical practice leadership team which

resulted in enhanced communication and better role differentiation to reduce conflict.

Utilized organizational development intervention techniques to help a healthcare leadership team

improve communication and address team dysfunction to rebuild a more effective executive team.

Conducted change management retreat for directors and managers of a local aerospace firm to

empower them to lead problem solving for the organization.

Developed managers/directors of a credit union in strategic management techniques including

visioning, goal setting, leadership, employee engagement, and continuous improvement.

Led various strategic business management and change management retreats for non-profit

boards to increase overall effectiveness and results.

Focused partners in a CPA firm on key initiatives to increase revenue, significantly reduce un-

collectibles as well as reduce financial risk by changing processes.

Kay Wakeham Phone: (210) 492-2400 Page Two

PROFESSIONAL EXPERIENCE (CONTINUED)

VERIZON/GTE — Irving, TX

An American broadband and telecommunications company.

Various Group Manager Positions, 1995 to 2007

Account Manager | Manager | Forecaster, 1980 to 1995

Fulfilled a broad range of Group Manager responsibilities in Account Management, Product

Development and Management, Operations Planning and Business Marketing including developing job

descriptions, recruiting and training employees, administering compensation, conducting performance evaluations, coaching employees, developing and managing budgets, as well as developing and

directing departmental strategies, programs, and initiatives to achieve corporate objectives.

Key Results:

Led national business broadband marketing group to grow customer base significantly utilizing

direct mail, radio, web site, telemarketing, and referral sources with $2 million annual budget.

Coached team to effectively manage account and business relations for GTE’s second largest

customer ($500 million annually) to improve the relationship and resolve issues to retain account.

Led business product development group in analyzing opportunities for product development to

identify most profitable offerings.

Led initiative to qualify Operations team for the Malcom Baldridge “Silver” level award recognition.

EDUCATION & CERTIFICATIONS

LE TOURNEAU UNIVERISTY — Longview, TX

Master of Business Administration (MBA), 1995

UNIVERSITY OF TEXAS AT ARLINGTON — Arlington, TX

Bachelor of Arts (BA) in Sociology, 1976

Designations:

PHR (Professional in Human Resources), 2013

SPHR (Senior Professional in Human Resources), 2014

Certified Social and Emotional Intelligence Coach – Institute of Social and Emotional Intelligence, 2012

OF NOTE

Professional Development:

Provide HRCI approved recertification programs for PHR, SPHR, and GA-PHR professionals.

Affiliations:

San Antonio Human Resource Management Association – Professional Development Director/Board

Member, 2013-2014

San Antonio Medical Managers – President, 2014

San Antonio American Society of Training and Development – Member since 2011.

Computer Skills:

MS Office (Word, Excel, PowerPoint, Outlook)