kay sunderland.pptx
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Transcript of kay sunderland.pptx
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Kay SunderlandCASE ANALYSIS
PRESENTED BY : MUKESH GAUNIYAL AAKANSHA YADAV S.SHRADHA SACHIN DOMINIC
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Organization Hierarchy
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Topics to be addressed 1. Personalities 2. Factors leading to conflict 3. Conflict analysis 4. Solution
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Key People Caroline Nicholas Role : Founder , CEO , Attain Learning Qualification : BBA , MBA Experience : 10 years of experience as a consultant & corporate trainer . Variety of position at IBM
Dr. John Chama Role : COO , Attain Learning Qualification : PHD in Finance Experience : Professor of Finance
Kay Sunderland Role : Account Director , Attain Learning Qualification : BA , MBA Experience : Account Executive at IBM & Oracle
Mike Morgan Role : Content Development Director Qualification : Master of Science in Project Management Experience : 10 Years of project management experience.
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Personality Trait of Kay & Mike
Kay Sunderland Conventional Investigative Production Oriented
Mike Morgan Artistic Realistic Enterprising
Development Oriented
Holland’s Model
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Factors Leading to Conflict
Structural Factors
Specialization Interdependence Authority relationships
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Contd..
Personal Factors
Personalities Perception Values and Ethics Communication Barriers
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Process Conflict
Conflict over how the work gets done.
Difference in working style of Kay & Mike.
Kay lacks Communication skills in a way she was not able to impose company’s policy on Mike
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Functional Conflict
Supports the goals of the group and improves its performance.
Creativity will be stimulated.
Motivation for Change
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Dimensions of conflict handling intentions
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Conflict Management
Collaborating To find an integrative solution. To merge insights, both from Kay & Mike. To gain commitment by incorporating consensus into
concern. To work through feelings that have interfered.
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Solution
Alternatives Text Mike immediately about the issue Schedule a face to face meeting when Mike is
free Report Chama about Mike’s actions
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Proposed plan of action
Take an overview Text Mike regarding an urgent meeting Inform Chama about the issue Sort out differences using Collaborative
approach Apologise to the client
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Thank You