DIO TFM Presentation - audit.wales Workshop... · DIO TFM Service Delivery . Background cont’d...

DIO TFM Presentation

DIO TFM Service Delivery

Background

• The DIO was created on 1 April 2011 following the Strategic Defence

Review by Lord Levene. His recommendations led to the MOD being

reformed to become more efficient and more effective and brought the

management of Defence Infrastructure together under a single

organisation for the first time ever

• Its purpose, to enable Defence personnel to live, work, train and deploy at

home and overseas and transform the way Defence works to ensure users

of the Defence Estate and Facilities receive the optimum service from the

DIO and its Industry Partners

• On its creation, the organization had a number of strengths. For example:

• DIO’s staff had a large amount of specialist experience;

• Some of the outputs and processes being used in DIO were leading-edge

• However, there were a number of areas that needed improvement

• Processes were not consistent across parts of the organization producing

similar work, leading to duplication and inefficiency


Background cont’d

• The organization was ‘stove-piped’, so communication between different

business areas was poor

• Much of DIO’s technology was outdated, with too many different IT

systems and platforms

• The new Enhanced Operating Model (EOM) has been developed after

much collaboration and analysis across DIO. Work started by asking

what the organization wanted to achieve, and from this a set of design

principles was developed

• In essence the principles stated that DIO’s new operating model should

• Be process driven – using standardized, technology-enabled processes

where appropriate which apply industry best-practice and ensure a more

consistent experience for those that live, work and train on the Defence

estate

• Put Defence first – DIO should have a single Defence Infrastructure Plan

that is efficient, affordable and sustainable


• Prioritize infrastructure spend to best effect – using robust, evidence based

decision making to optimize use of the whole estate; and

• Drive leadership at every level – motivating and inspiring our people to

ensure everyone contributes to our success.

• The DIO is responsible for all acquisition, disposal, allocation of assets,

construction and the maintenance of the Defence Infrastructure in the UK

and abroad

• The DIO is also responsible for the provision of SFM which includes

Catering, Cleaning, Waste Management, Supply Chain, Labouring,

Laundry, Pay and Records, Guarding, I-hubs, Officers & WO/SRs Messes,

Accommodation booking service

• The DIO employs 4900 personnel from a diverse range of professions

• Assets of £21bn which includes 45,000 buildings (plus 815 listed), 50,000

houses, 135,000 bed spaces,

• Annual expenditure circa £3.3bn

Background cont’d


Five design principles on which EOM is based.

• Clear and simple interfaces and boundaries between DIO, users and

suppliers

• Improved alignment between strategy and service delivery

• An organisation that operates on a standardised and consistent basis but

with the flexibility to manage change

• DIO has the capability and capacity to deliver the organisation model

• As far as possible, do things once and in one place to enable efficiency

and commonality of service delivery


Main Areas of Change:

• EOM Organisational Change.

• Location changes to 33 Service Delivery Area Offices.

• New IT System.

• Streamlining Processes Integrated with new IT.

• Integrating Hard and Soft FM.

• Strategic Business Partner.

• New Hard FM Contracts Nationwide (NEC3 Term

Service Contract).


Main Areas of Change:

• DIO inherited over 250 Soft FM Contracts

• Myriad of contracted standards & frequencies for

delivery of Soft FM Services

• Project Hestia will merge these into 9 Regional SFM

Contracts 2015-2018

• FOAP Soft FM Contract is a pilot for Project Hestia

• Commonality of SOR from FOAP to Hestia

• End game of TFM Contracts 2020+


Functions of the EOM

The main functions of the EOM

Chief

Executive

Chief

Operating

Officer

ODC Service

Delivery

Program &

Project

Delivery

Training Accom

SAPT Head

Office


High level DIO TFM Organisational Structure

Chief Executive DIO

Chief Operating Officer

Regional Infrastructure

Manager Scot & NI


Manager Central


Manager SE


Manager SW

Sub-Regional Infra

manager Wales

Sub-Regional Infra

manager Central

Sub-Regional Infra

manager North

Sub-Regional Infra

manager East

Sub-Regional Infra

manager NE DIO TFM Service Delivery

Brecon Service Delivery Area Organisational Structure


SRIM

SIM HFM Admin

Support

Area M&E

Manager

Area

B&CE

Manager

SIM HFM SIM SFM

IM HFM IM HFM IM HFM IM HFM IM SFM IM HFM IM HFM IM HFM

IM SFM

EFM SFM

EFM SFM


Service Delivery Regions (SD)

Overall SD:

• Responsible for day-to-day service delivery; maintain & operate

• Greater integration between hard and soft facilities management

• The scale and size of each region differ slightly, but there is consistency in

design

Specifically

• Regions have teams responsible for delivery and performance and

compliance

• The design ensures greater alignment of UK and Overseas

delivery structures

• North region includes USF

• South region includes PFI’s

• Overseas includes Europe, Support & Rest of the World, PJOB’s

and WGRE


Main Benefits of Change:

• All DIO functions co-located

• Clearer Line Management and Communications.

• Better defined demarcation between Industry Partner, End user and

DIO.

• Training and support from Centralised Team.

• Fewer Office Locations to Maintain.

• Hard and Soft FM staff brought together under one Management

chain.

• Improved IT and Integrated Processes.



Head of Establishment DIO Area Manager

DIO Site Est. Team

Leader

Industry Partner

Pre EOM Relationships

Head of Establishment DIO Senior

Infrastructure Manager

DIO Infrastructure

Manager

Industry Partner

Post EOM Relationships


1 - Scotland

2 - Central

3 - South East

4 - South West

5 - East

Existing Regional Prime

Contracts

6 - National Housing Prime

7 - National Training Estate

Prime


Prime Contracts

1 – Scotland

& Northern Ireland

2 - South West

3 - South East

4 – Central & East

5 – National Housing

Prime

6 – National Training

Estate Prime

Value Assets

£43M 5519

£69M 4972

£59M 3514

£115M 9342

£99M 49822

£95M 10462


DIO TFM Presentation - audit.wales Workshop... · DIO TFM Service Delivery . Background cont’d...

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