Digital Marketing St Peters Plans
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Transcript of Digital Marketing St Peters Plans
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St Peter Plans St Peter Plans
Email Marketing for the Email Marketing for the LivingLivingKarlo MagpayoKarlo MagpayoCielo SonzaCielo SonzaFaye MatrianoFaye MatrianoTwinkle de la CernaTwinkle de la Cerna
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Business OverviewBusiness Overview
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Company BackgroundCompany Background
Pre-paid death care company with Pre-paid death care company with more than 250 chapels nationwide more than 250 chapels nationwide and 30 years of experienceand 30 years of experience
Products: Products: – Life planLife plan– Chapel Chapel – Cremation planCremation plan
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Company BackgroundCompany Background
Pioneered value added services Pioneered value added services such as e-burol and e-libing such as e-burol and e-libing
COMPANY IMAGE:COMPANY IMAGE:GMA/Mega-Manila:GMA/Mega-Manila: affordable, affordable, located in middle-class located in middle-class communitiescommunitiesProvincial Areas:Provincial Areas: high-end, superior high-end, superior compared to mom-and-pop local compared to mom-and-pop local funeral parlorfuneral parlor
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Challenge Challenge
Sales Opportunity loss: Lapsed payment Sales Opportunity loss: Lapsed payment leading to deactivation of accountleading to deactivation of account
Sales Opportunity loss: Available Sales Opportunity loss: Available customer database for prospecting customer database for prospecting without follow throughwithout follow through
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Marketing ObjectivesMarketing Objectives
To increase sales via online/internet marketingTo increase sales via online/internet marketing1. Existing plan holders1. Existing plan holders: :
– Improve sales collection Improve sales collection – Generate incremental sales via upsellGenerate incremental sales via upsell
22. Prospective plan holders:. Prospective plan holders: – Follow through on sales leads and book additional salesFollow through on sales leads and book additional sales
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StrategyStrategy
Leverage online inquiries and opt-in for Leverage online inquiries and opt-in for St Peter newsletters and updates St Peter newsletters and updates
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Current ScenarioCurrent Scenario
St Peter website garners inquiries St Peter website garners inquiries and opt-in from internet users, and opt-in from internet users, consisting of existing plan consisting of existing plan holders and prospective holders and prospective customers without any plan yet.customers without any plan yet.
St Peter has yet to embark on St Peter has yet to embark on using the database for sending using the database for sending e-newsletter and other updates e-newsletter and other updates – hence, the opportunity for – hence, the opportunity for email marketing. email marketing.
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Campaign Campaign PresentationPresentation
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Initial BudgetInitial Budget
P10,000 – Email blastP10,000 – Email blast P500,000 – Print AdsP500,000 – Print Ads P500,000 – TVC in The Filipino P500,000 – TVC in The Filipino
ChannelChannel P1,010,000- TOTAL COSTP1,010,000- TOTAL COST
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Target AudienceTarget Audience
Emily’s uncle passed away two years ago. The donations Emily’s uncle passed away two years ago. The donations ((abuloyabuloy) and family savings were not sufficient to cover ) and family savings were not sufficient to cover the funeral services and caused the grieving family to the funeral services and caused the grieving family to be in debt.be in debt.
Emily, an executive assistant in Makati with a 15-year Emily, an executive assistant in Makati with a 15-year tenure, swore to herself that she will set aside money tenure, swore to herself that she will set aside money for any emergency that will beset her immediate for any emergency that will beset her immediate family, including death. family, including death.
BULL’S EYE TARGET MARKET
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Consumer InsightConsumer Insight
1. Two things about death bring surprise: 1. Two things about death bring surprise: (a) timing of death and (b) expenses. (a) timing of death and (b) expenses.
2. In a middle-class home, with minimal 2. In a middle-class home, with minimal savings, death expenses can add stress to savings, death expenses can add stress to the bereaved family.the bereaved family.
3. The burden of the funeral plan lies on the 3. The burden of the funeral plan lies on the children, particularly those with a steady children, particularly those with a steady income. income.
4. Policy holders pay on time at the start of 4. Policy holders pay on time at the start of the policy but later on forget to give the policy but later on forget to give payment, resulting in lapsed payment and payment, resulting in lapsed payment and forfeiture of plans. forfeiture of plans.
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Consumer Need StateConsumer Need State
CONSUMER NEEDSCONSUMER NEEDS Manage expenses Manage expenses
for the funeral for the funeral servicesservices
ST PETER’S ROLEST PETER’S ROLE Offer life plan, Offer life plan,
chapel, and chapel, and cremation plancremation plan If family member is an OFW If family member is an OFW
without a legal permit to without a legal permit to come home during the time come home during the time of death, OFW misses the of death, OFW misses the wake and burial/cremationwake and burial/cremation
Bring OFW to wake and Bring OFW to wake and burial/cremation via burial/cremation via (e-burol and e-libing) (e-burol and e-libing)
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List Building List Building TechniquesTechniques
Phase 1: Phase 1: Use customer database from St Use customer database from St
Peter websitePeter website
Phase 2: Phase 2: Devise opt-in for the policies of Devise opt-in for the policies of
future plan holdersfuture plan holders
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Email Marketing Email Marketing Customers Customers
Send e-mail blast to website customers
Plan holders
- Offer quarterly reminder for payment
- Offer value added services:
a. e-burol
b. e-libing
Non-Plan holders
- Offer brochures, and if necessary, appointment with sales agent
- Update with e-newsletter
- Update with e-newsletter
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Email CreativeEmail Creative
Embark on “peace of mind” campaign for Embark on “peace of mind” campaign for customers customers
Tagline – “May St Peter Life Plan ka na ba?”Tagline – “May St Peter Life Plan ka na ba?”
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Metrics Metrics
Number of lapsed users year on Number of lapsed users year on year (increase in collection ratio)year (increase in collection ratio)
Sales from non-plan holdersSales from non-plan holders
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Next Strategic ActionNext Strategic Action
Sort through St Peter website customer Sort through St Peter website customer databasedatabase
Differentiate plan holders from non-plan Differentiate plan holders from non-plan holdersholders
Design mail chimp with a creative agency for Design mail chimp with a creative agency for a creative handle a creative handle
Test market to a few employees and gather Test market to a few employees and gather feedbackfeedback
Conduct email blast to plan and non-plan Conduct email blast to plan and non-plan holdersholders
Track sales via online marketing Track sales via online marketing