DELIVERING EXCEPTIONAL FM IN HEALTHCARE · Specialists in mission-critical environments where...

DELIVERING EXCEPTIONAL FM IN HEALTHCAREGLOBAL WORKPLACE SOLUTIONS | CBRE

3 CBRE | DELIVERING EXCEPTIONAL FM IN HEALTHCARE3 CBRE | DELIVERING EXCEPTIONAL FM IN HEALTHCARE

WHAT SETS US APART

SPECIALIST

24/7TECHNICAL SUPPORT

A HIGHLY QUALIFIED TEAMproviding specialist engineering solutions within the clinical environment; supported by procedures aligned to Health Technical Memoranda (HTM) and other industry best practice.

COMPLIANCE AND ASSURANCE-BASED MAINTENANCE

DELIVERING VALUEFOR MONEY SOLUTIONSrecognising the continuing financial pressures within the NHS

DEDICATED AND EMPOWERED MANAGEMENT TEAMS

A SINGLE POINT OFCONTACT FOR CLIENTS

OUTSTANDINGSAFETY RECORD –AWARDED FOR OURCOMMITMENT EIGHT YEARS IN A ROW

4 CBRE | DELIVERING EXCEPTIONAL FM IN HEALTHCARE

WHERE WE OPERATESupported by the CBRE Healthcare & Life Sciences Business Unit, our network of regional offices means we can focus on providing support when and where it’s needed. Whether it’s a resident or mobile site, our workforce delivers timely, flexible and tailored support.


WHAT WE DOWe are proud to be involved with many prestigious NHS Foundation Trusts, acute hospitals, mental health trusts, private healthcare facilities and care homes throughout the UK. Through our experience we have witnessed first-hand the positive impact that specialist facilities management services have brought to our customers.

The service we offer our clients is unique. We offer a bespoke solution aimed at driving value and efficiency. Services can be scaled up, or down, to match our clients’ requirements. Our team of facilities experts meet most business requirements. Where specialist services are required we have a trusted network of suppliers to provide flexibility and scale.

The service we offer our clients is unique. We offer a bespoke solution aimed at driving value and efficiency.

COMPLIANCE AND ASSURANCESpecialists in mission-critical environments where business continuity is a fundamental requirement, our critical environment capabilities deliver the zero-downtime, secure and fully resilient environment that is required for our healthcare customers.

We apply a level of rigour, processes, procedures and control required to ensure that all critical areas in the healthcare environment are protected, and our structured and robust approach systematically mitigates the risks associated with such complex and multi-layered environments.

To support principal legislative and regulatory Compliance issues relating to Health & Safety, our overarching QHSE management portal will be utilised as a ‘one-stop-shop’ providing access to all QHSE information. It has been designed specifically for CBRE to securely and remotely record, monitor and report on all QHSE compliance information. The QHSE management portal hosts our custom built HTM Audit Tool. This audit tool was the first software in the UK to allow for audits aligned to HTM guidance.


AREAS OF EXPERTISEOur robust working practices adhere to all HTM and HBN guidance which enables us to fully understand the stringent criteria in terms of comfort, safety, technical solutions, regulatory compliance, sustainability and security for managing a healthcare facility.

We work in partnership with our customers to create the best possible environment with a ‘best-in-class’ service. In doing so, we fulfil critical assurance objectives to ensure current and future use of the facilities.

CBRE’S HEALTHCARE CAPABILITIES COVER:• Mechanical & electrical engineering

• Building fabric maintenance

• Capital project management including design, installation and delivery

• Critical environment services

• Energy consultancy services and carbon reduction

• Business systems

• HTM based maintenance schedules

• Benchmarking

• HTM Audits

• Electrical and Biomedical Engineering (EBME)

• Supporting CQC and PLACE inspections

• Water compliance

• Specialist theatre maintenance

• Sterilisation, decontamination and infection control

• Helpdesk and front-of-house

• Soft services (security, grounds, catering and cleaning)

• Information & communications technology (ICT)

• Advisory & Transaction Services

• Asset Services

• Tax & Ratings

• Energy

• Projects

• Minor works

• Integrated Laboratory Solutions (iLS)


The Healthcare Energy & Sustainability team delivers utility cost savings, energy efficiency and sustainable solutions by leveraging CBRE’s global scale and expertise. Through our holistic approach to sustainability and energy management, we are actively engaged with clients around the world in developing and implementing energy & sustainability programs.

Our experience has shown that a foundation of proven processes, accurate data and efficient data management is crucial to identifying savings opportunities and improving the bottom line.

CBRE can provide a full range of services to consistently improve energy performance and the bottom line and provide world class service. Our systems, processes and people enable us to provide sustainable solutions that deliver economic and environmental benefits.

Our project teams can design, build, operate and maintain significant energy and maintanance teams infrastructure. We can also arrange government or private funding to support these initiatives if required. CBRE is not affiliated with any one supplier so we can produce innovative and effective solutions to meet our customers’ requirements.

CBRE as an organisation represent an in-depth centre of knowledge, complemented with experience and provide us with expertise and professionalism. Their robust processes and procedures deliver confidence and peace of mind.

Estates Director

ENERGY AND SUSTAINABILITY



CAPITAL PROJECTSEXPERTS THROUGH THE ENTIRE LIFE CYCLE - DEFINE, DESIGN, DELIVERCBRE provides a seamless approach to the management, design, construction, installation and commissioning of building and infrastructure projects.

Our Project team takes a holistic approach to the delivery of large-scale works. The Healthcare projects team works as an extension to the Healthcare & Life Sciences Business Unit and operational teams, having a vested interest to seamlessly handover to the teams that will manage the projects going forward.

We seek to ensure the benefits envisaged during design are realised throughout the life of the building, meeting the requirements of the customer and completed to time and budget, with minimal disruption to operations. We are also committed to creating a smarter working environment through the use of Building Information Modelling (BIM).


Recent Projects across the Healthcare Business Unit include:• Replacement of Kitchen Steam Main – Royal Berkshire Hospital

• Installation of Combined Water Main and Fire Main throughout the Estate – Queen Mary’s Hospital

• Upgrade of the HV Network – Queen Mary’s Hospital

• Replacement of over 350 Thermostatic mixing valves – Royal Berkshire Hospital

• Major M&E Plant Replacement – London Ambulance Service HQ

• Boiler Room Upgrade – Croydon Hospital

• Chiller Installation – Great Ormond Street Hospital

• Ward Refurbishments – Chelsea & Westminster Hospital

• Nurse Call System – Chelsea & Westminster Hospital

• Medical Gas Pipelines – Royal Berkshire Hospital

• LED Lighting – Chelsea & Westminster Hospital

• LV Switchgear Upgrade – Queen Mary’s Hospital

• UPS Upgrade – Great Ormond Street Hospital

• Flue Recovery System – Chelsea & Westminster Hospital

• New A&E Department – Royal Berkshire Hospital


CBRE’s Integrated Laboratory Solutions (iLS) team delivers a range of industry-leading, innovative solutions to optimise mission-critical laboratory operations; improving efficiency, asset availability and uptime, reducing cost and risk and enabling our healthcare clients to have more valuable time for both medical science and patient care.

As a single integrator laboratory solutions organisation, we design a bespoke blended model of self-perform delivery and management of relevant equipment manufacturers and specialist vendor partners to create the best solution to achieve improved operational and financial outcomes for each of our clients and their scientific communities.

As well as delivering Laboratory Instrument Support (LIS), Technical Laboratory Services (TLS) and General Laboratory Services (GLS), our iLS teams provide a range of additional value add services that deliver better operational outcomes for our clients and release core scientific time back to their organisations.

These services include:

• Sourcing & Multi-Vendor Management: Dedicated laboratory sourcing and supply chain management experts ensure a tailored and optimal cost model approach is delivered

• Data Advisory: Smart analytics tools, business intelligence and life cycle asset management expertise designed to improve laboratory and equipment utilisation and performance; helping our clients make informed decisions around their OPEX and CAPEX budget spend

• Programme Management & Innovation: Our specialist project managers focus on supporting our clients’ critical laboratory programmes, including; lab relocations and refurbishments and innovative, value creation initiatives

• Customer Engagement: Customised roles and programmes that build high stakeholder engagement within complex scientific and healthcare environments

INTEGRATED LABORATORY SOLUTIONS (ILS)

Industry-leading, innovative solutions to optimise mission-critical laboratory operations; improving efficiency, asset availability and uptime, reducing cost and risk.


CBRE Healthcare Advisory combines deep sector understanding and market leading analysis to provide an integrated valuation advisory and capital markets business. We overlay detailed operational insight with a focus on occupier requirements to deliver accurate, up to date advice.

Our team of expert advisers are the retained healthcare Valuers to the institutional market, acting for all three of the largest real estate investors in the UK as well as major US REITs, healthcare lenders and leading healthcare operators. Our team based across major national cities, are experienced in complex restructuring and refinancing across the care home, private hospital and specialist care facilities.

Our strength lies in close relationships with our network across EMEA, US and the Far East, working together on a daily basis, sharing expertise and access to investor groups across the world.

OUR SERVICESOur Valuation team provides independent, informed, market facing advice from one-off valuations to entire portfolios to a range of institutional investors, operators and lenders. We have a specialist brokerage team

which acts on corporate group sales and real estate transactions across all specialist care sectors.

Our specialist healthcare teams focus on three key areas of the market:

Transactions

• ● Brokerage - Trading Businesses, Investments & Developments

• ● Corporate Recovery

• ● Due Diligence

• ● Funding & Debt Advisory

• ● Investment Advice

• ● Mergers, Acquisitions & Structuring

Professional Services

• ● Valuation Advisory

• ● Feasibility Studies

• ● Building Consultancy Services including Project Monitoring & Project Management

• ● Development Advice & Feasibility

• ● Loan Security

• ● Planning & Rating Advice

• ● Research & Economic Consultancy

Operator Advisory

• ● Asset Management

• ● Capital Allowance Claims, Fire Reinstatement & Insurance Valuations

• ● Corporate Governance & Taxation

• ● Lease Negotiation, Rent Review & Renewals

• ● Real Estate Strategy & Structuring

Our Healthcare Advisory services are underpinned by our industry-leading market intelligence. As the number one commercial property advisor, CBRE has the most in-depth research and data, informed by our sector specialists around the world.

HEALTHCARE ADVISORY



WIDER CBRE CAPABILITIESINTEGRATION OF PROPERTY & FM MANAGEMENT

CBRE is in the unique position of being able to offer a blend of world-class corporate real estate consultancy and facilities management services, meaning we have the flexibility and scale to offer an unrivalled range of services that takes a 360 degree perspective.

The added and unique value we can bring includes the provision of advisory services to support the development and optimisation of a healthcare portfolio.


WORKPLACE MANAGEMENTTo understand how much space is needed and how to use it efficiently

SERVICES INCLUDE

TRANSACTION MANAGEMENTResponsible for all transaction related activities to manage client portfolios

PREFERRED SUPPLIER TO THE NHSCBRE operates in a transparent manner and works to fulfil targets using compliant processes.

We make it easy for procurement teams to access the value for money we are providing. We bring peace of mind by making it possible for our customers to focus on the care of their patients, visitors and staff, whilst we work hard to provide a secure, compliant, clean and well maintained environment.

CBRE is a preferred supplier on a number of NHS Framework Agreements and we are well suited to be a partner of choice for the NHS. We are part of the NHS London Procurement Partnership (LPP), which aims to deliver savings and improvements to enhance patient care.


ASSET STRATEGIESProvides advice and undertakes transactions, focussed on owned asset opportunities such as: sale and leasebacks; surplus asset sales; joint ventures; asset enhancement; portfolio optimisation

STRATEGIC CONSULTINGReviewing client property portfolios to look for cost savings, space utilisation and consolidation opportunities

RATING AND TAXATIONTo reduce property costs mitigate liability, and secure cash refunds for business rates and tax purposes. The core services offered are: Rates Management; Rating Appeals; Rates Mitigation; Rating Audit Services

About Us: CBRE is the world’s premier, full-service real estate services company. Operating globally, the firm holds a leadership position in virtually all of the world’s key business centres. If it’s a local, regional, national or global assignment, CBRE applies insight, experience, intelligence and resources to help clients make informed business decisions. We empower our people, and our clients, with the information they need to anticipate market opportunities, seize competitive advantages and execute the best possible real estate strategies.

CBRE Group, Inc. (NYSE:CBG), a Fortune 500 and S&P 500 company headquartered in Los Angeles, is the world’s largest commercial real estate services and investment firm (based on 2016 revenue). The company has more than 75,000 employees (excluding affiliates), and serves real estate investors and occupiers through approximately 450 offices (excluding affiliates) worldwide. CBRE offers a broad range of integrated services, including facilities, transaction and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services.

Please visit our website at: www.cbre.com

CBRE Limited City Bridge House 57 Southwark Street London SE1 1RUT: 020 7871 9100 F: 020 7871 9101 E: [email protected]

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