10 b business continuity following a critical incident 15 slides

© Dr. Mark D. Yates. T: UK. 0843 155 0008. E: [email protected]

Business Continuity Following A Critical Incident By


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The Issue

The tragic events of Post Sept’ 11th, in particular July 7th 2005 in

London, should make all HR managers think carefully about how

prepared their business is for any type of critical incident.

We are all conducting business in uncertain times. Protecting the

future of the firm has to be the number one priority for every

business manager.


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The Problem

Statistics suggest that almost half (46%) of London businesses

do not have a business continuity plan in place.

This means that those directly impacted, suffering a major or

even a minor loss may find it impossible to continue to trade,

particularly if they do not have terrorism insurance cover.

Source: Vanson Bourne research, October 2004


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Critical Incident Downside

80% of all businesses affected by serious incidents never re-open, or close within 18 months.

Business interruption hits companies in

Customer Relationships. Cash Flow. Reputation. Staff Moral.

Understanding incidents like fire, flood or computer failure, highlight where long term damage is done.


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Firm - Too Small For A Business Continuity Plan?

The smaller your business, the more important it is to have a

contingency plan in place. Any incident, no matter how small, is

capable of impacting your business & profitability.

The size of any continuity plan will depend on the risks facing

each business – it will be as large or as small as needed.


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Small Businesses Hit Harder

The impact of any critical incident is likely to be more

pronounced for SME’s. The majority of SME’s operate in

specialised markets with limited product ranges & relatively

small customer bases.

Any short interruption to business can have a disproportionate

effect, totally halting output & leaving customers high & dry.

Source: AXA Insurance.


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What Is Continuity Planning

It’s about anticipating crises that could befall a business &

planning for them.

It sets out clear roles & responsibilities.

It states who takes charge of specific roles.

It lists a series of contingencies.

Details clear emergency procedures to ensure risks to staff are

minimised.


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Business Continuity Plan

A business continuity plan sets out clear roles and responsibilities,

for example those assigned to manage all liaison with

Customers.

Employees.

Emergency services.

It lists a series of contingencies that enable key business activities

to continue in the most difficult circumstances.


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Threats To A Business

Examples of threats to a business are

A vital computer system is unavailable.

Critical process machinery is damaged.

Loss of key employees.

The building, or part of the building, cannot be accessed, and...

Suppliers are unable to deliver.

Common Small Business Disasters

Fire/Flood Computer telecoms failure Key equipment failure People issues – illness,

resignation, maternity leave Denial of access to premises Product defects Bomb – terrorism threats Legal regulatory action Utilities failure Negative press or media

coverage


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Commercial Benefit Of A Continuity Plan

There are also the commercial benefit to consider.

Companies with business continuity plans are more attractive to

do business with.

For example

Large businesses that rely on the outsourced services of third

parties will prefer to work with suppliers who have a Business

Continuity Plan in place.


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Business Continuity Summary

80% of all businesses affected by serious incidents never re-open, or close within 18 months.

46% of London businesses do not have a business continuity plan in place.

Less than 20% of London Businesses have a dedicated team to handle a major incident.

Barely a quarter of SMEs said they had managed to test their business continuity plans.

Insurers are now seriously looking at how a business, plans for a major incident before insuring them.

Our Professional Service

Our Threat Management Unit will

Design

Produce

Test

Evaluate

Manage...Your Business Continuity Plan.


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Cost of Professional Services

1. Initial Consultation £475.00 & travel expenses.

2. Producing a Business Continuity Plan, Minimum Charge £1.600.00.

Depending on size of company and scope of project.

3. Testing effectiveness of Continuity Plan = Charged at daily

consultation rate.

WIIFY

20% commission on all fees earned.


Contact our UK office todayLink Business Marketing LtdT: UK 0843 155 0008T: UK (0) 151 721 9078E: [email protected]: www.elinked.eu

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10 b business continuity following a critical incident 15 slides

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