Day 14: Participatory Design - Ellie Harmonellieharmon.com/wp-content/uploads/Day-14.pdf ·...
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DAY 14: PARTICIPATORY DESIGN
Winter 2014Informatics 131
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QUESTIONS & COMMENTS
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GOING BACK TO THE DESIGN PROCESS
Bill Moggridge
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Bill Moggridge, Designing Interactions, 2007
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Stanford d.school version
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Formative User Research:
InterviewsObservationsCultural ProbesCollages
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Image: Stanford d.school
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Making sense of data & Defining a problem
PersonasMapping & Diagramming Tools
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Coming up with solutions
BrainstormingIdeating
Selecting
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Making solutions tangible
StoryboardingPrototyping
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Trying it out
Cognitive WalkthroughHeuristics
User EvaluationThink Aloud
Diary StudiesInterviews
Observations
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How does technology <x> work for people who aren’t me?
Is there something that I can change/fix/improve?
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Where are the users?
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User Research:
InterviewsObservationsCultural ProbesCollages
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Image: Stanford d.school
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User Research:
InterviewsObservationsCultural ProbesCollages
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Trying it out
Cognitive WalkthroughHeuristics
User EvaluationThink Aloud
Diary StudiesInterviews
Observations
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User Proxies:
personas, storyboards, user stories, research data,
personal memories, market statistics
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User Research:
InterviewsObservationsCultural ProbesCollages
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Trying it out
Cognitive WalkthroughHeuristics
User EvaluationThink Aloud
Diary StudiesInterviews
Observations
User Proxies:
personas, storyboards, user stories, research data,
personal memories, market statistics
Image: Stanford d.school
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PARTICIPATORY DESIGN A Brief Overview
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User Research:
InterviewsObservationsCultural ProbesCollages
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Trying it out
Cognitive WalkthroughHeuristics
User EvaluationThink Aloud
Diary StudiesInterviews
Observations
User Proxies:
personas, storyboards, user stories, research data,
personal memories, market statistics
Image: Stanford d.school
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PARTICIPATORY DESIGN?
“a human-centered approach advocating active user and stakeholder engagement throughout all phases of the research and design process, including co-design activities.”
-- Universal Methods of Design
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PD HISTORY: DEMOCRACY
Political aspect reflected in titles of conferences: Systems Design For, With, and By the Users “government of the people, by the people, for the
people” – Abraham Lincoln
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PD HISTORY: ROOTS IN PLACE & TIME
Europe & Scandinavia, 1970sConnected to workplace democracy movementOften involved labor unions – bringing ‘workers’ into workplace IT decisions
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WHAT WAS HAPPENING IN THE 1970S & 80S?
Remember the history readings from week 1?
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1988; 1989
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PD QUESTIONS & CONCERNS
Is it inevitable that technology be applied in ways that constrain, deskill, and devalue human work? Must we always analyze the impact of technology on people, or is there just as strong an impact of people on technology? Is improving peoples' working conditions less important than having cutting edge technology?
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Michael J. Muller and Sarah Kuhn. 1993. Participatory design. Communications of the ACM 36, 6 (June 1993), 24-28. http://doi.acm.org/10.1145/153571.255960
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PD QUESTIONS & CONCERNS
Are there ways of designing jobs (and technologies to support jobs) to combine heightened productivity with human growth, challenge, and a high quality of work life for the people who hold those jobs? Is democracy valuable only outside the workplace? Can software professionals recognize and affirm the validity of perspectives other than their own, and value the expertise that comes from experience, not just the knowledge that is attested by academic credentials?
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Michael J. Muller and Sarah Kuhn. 1993. Participatory design. Communications of the ACM 36, 6 (June 1993), 24-28. http://doi.acm.org/10.1145/153571.255960
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NEWLY RELEVANT TODAY?
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WISDOM 2.0 IN SF
Technology is moving closer to the body.
Can we remain in control?
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Gopi KallayilChief EvangelistBrand Marketing for Google
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Image: Stanford d.school
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Michael J. Muller and Sarah Kuhn. 1993. Participatory design. Communications of the ACM 36, 6 (June 1993), 24-28. http://doi.acm.org/10.1145/153571.255960
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http://www.maketools.com/articles-papers/PDC2010ExploratoryFrameworkFinal.pdf
A Framework for Organizing the Tools and Techniques of Participatory Design.
Elizabeth B.-N. Sanders, Eva Brandt &Thomas Binder
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Image: Stanford d.school
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PARTICIPATORY DESIGN For Ideation
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Harnessing People’s Creativity: Ideation and Expression Through Visual Communication
Elizabeth B-N Sanders & Colin William
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PD METHODS
SAY methods Focus groups Verbal communication
DO methods Applied ethnography Observation
MAKE methods Elicit creative expression
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PD METHODS
SAY methods Focus groups Verbal communication
DO methods Applied ethnography Observation
MAKE methods Elicit creative expression
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Image: Stanford d.school
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TOOLS BEFORE A MEETING
WorkbooksDiariesCameras
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TOOLS AT A MEETING
CollagesCognitive Mapping (+ other maps)Velcro ModelingPlay doughMarkers, templates, erasersSketching
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DESIGN CHARETTE
Small groups of threeSketch for 10 minutesPresent best ideas to whole roomMix up groups & repeat, building on previous ideas
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DESIGN WORKSHOP
Begin with presentation of what you knowFacilitate group sharing of new ideas Affinity diagrams, with post it notes Through collages With play dough
Present to each other & build on ideas
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https://libjournal.uncg.edu/index.php/jls/article/view/503/383
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Image: Stanford d.school
For Tuesday
Do something helpful for your projectBe creative
The Wow! Factor.
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SKETCHES Week 7!
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