Dan Pink Masterclass
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Transcript of Dan Pink Masterclass
HR Tech Europe 2013The Future of Work
Daniel Pink25 October 2013
What is going on?
What do we do about it?
MY PRESENTATION
What is going on?
What do we do about it?
What is going on?
From the Agriculture Age to the Conceptual Age
GTA (globalization, technology, affluence)
18th century 19th century 20th century 21st century
Agriculture Age(farmers)
Industrial Age(factory workers)
Information Age(knowledge workers)
Conceptual Age(creators and empathizers)
What do we do about it?
“As long as the task involved only mechanical skill, bonuses worked as they would be expected: the higher the pay, the better the performance.”
D. ARIELY, U. GNEEZY, G. LOWENSTEIN, & N. MAZAR, Federal Reserve Bank of Boston Working Paper No. 05-11, July 2005; NY TIMES, 20 Nov. 08
But once the task called for “even rudimentary [basic] cognitive skill,” a larger reward “led to poorer performance.”
D. ARIELY, U. GNEEZY, G. LOWENSTEIN, & N. MAZAR, Federal Reserve Bank of Boston Working Paper No. 05-11, July 2005; NY TIMES, 20 Nov. 08
If-then
Great for simple and short-term.
Not so great for complex and long-term.
“Our results were quite startling.”
TERESA M. AMABILE, ET AL, “Person and Environment in Talent Development: The Case of Creativity,” (1993)
“The commissioned works were rated as significantly less creative than the noncommissioned works, yet they were not rated as different in technical quality.”
TERESA M. AMABILE, ET AL, “Person and Environment in Talent Development: The Case of Creativity,” (1993)
“Our [previous] sales salary system felt like . . . a gigantic, complex and medieval spirograph centered on an assumption that wasn’t true.”
NEIL DAVIDSON, CO-FOUNDER, RED GATE SOFTWARE
FACT:Money is a motivator.
3
MASTERY
AUTONOMY
PURPOSE
MASTERY
AUTONOMY
PURPOSE
Management
FEDEX DAYSSHIP IT DAYS
“After our CEO declared ‘mobile’ was key to our strategy, none of our business units were able to change direction on a dime, but our employees using 10 percent time created seven mobile apps before any other formally funded mobile projects even got started.”
ROY ROSIN, recently departed Vice President for Innovation, Intuit
GENIUS HOUR
Konstantin Novoselov Andre Geim
“If scaled up to the thickness of plastic refrigerator wrap, a sheet of graphene stretched over a coffee cup could support the weight of a truck bearing down on a pencil point.”
Dennis Overbye, “Physics Nobel Honors Work on Ultra-Thin Carbon,” New York Times, 5 October 2010
FRIDAY EVENING EXPERIMENTS
CARVE OUT TIME FOR NON-COMMISSIONED
WORK
TRY A FEDEX DAY (OR A GENIUS HOUR)
AUTONOMY AUDIT
How much autonomy do you have over
your tasks at work -- your main
responsibilities and what you do in a
given day?
How much autonomy do you have over your team at work -- that is, to what extent are you
able to choose the people with whom
you typically collaborate?
How much autonomy do you have over your
time at work -- for instance, when you
leave, when you arrive, and how you allocate your hours
each day?
How much autonomy do you have over your technique at work -- how you
actually perform the main responsibilities
of your job ?
www.danpink.com/audit
MASTERY
AUTONOMY
PURPOSE
“. . . making progress in meaningful work.”
Teresa M. Amabile & Steven J. Kramer, The Progress Principle: Using Small Wins to Ignite Joy Engagement and Creativity at Work (2011)
FEEDBACK
MONTHLY ONE-ON-ONES
Love & Loathe
Removing Barriers
Career Long Term
Check-ins
“A good and honest conversation about how
they have done in the past 6 months.”
OFFICE HOURS
MASTERY
AUTONOMY
PURPOSE
Hand hygiene prevents you from catching diseases
Hand hygiene prevents patients
from catching diseases
Gel in, wash out
HOW | WHY
Next week, have 2 fewer conversations
about “how” and 2 more about
“why.”
Purpose &
purpose
“I felt I wasn’t making a
__________.”
“I felt I wasn’t making a
contribution.