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Part II: 6 Ways Become genuinely interested in other

people.

-people are interested in themselves.

-listen-remember key facts

Smile

-enthusiasm when greeting

-smile when on the phone Remember names

-favorite word

-use with a few personal details

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Part II: 6 Ways Be a good listener

-different from active listening

-ask more questions

-listen to complaints to ease tensions Talk in terms of the other person·s interests.

-find out about their interests

-ask ?s about their interests

Make the other person feel important &appreciated

-recognize tangible contributions

-avoid flattery

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Part III: How to win people to

your way of thinking Begin in a friendly way

-start the conversation with sincere praise.

-A pleasant tone of voice can make a big difference!-Ex. Landlord/Eviction

Try to honestly see things from the other person·spoint of view

-Ask yourself, why would he/she want to do what I

ask?-Where do our opinions on the topic differ?

Ex. Boy scouts

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Part III: How to win people to

your way of thinking Get the other person to say ´yes, yesµ ASAP

-Environment saturated with info.

-Emphasize what both parties agree on

-momentum of the conversation

Appeal to nobler motives

-People take actions«-one or more

-Ex. celebrity photo

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Part IV: How to change

people« Call attention to people·s mistakes indirectly

-Harsh criticism can discourage others

-Ex. Ask him/her to consider other points-of-view

-Ex. 2- Sales Clerk

Ask questions instead of giving direct orders

-Effect this has

-Ex. Would it make sense to call the clientfirst? What do you think?

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Part IV: How to change people«

Let the other person save face

-Help others avoid embarrassment

-Effect embarrassment has

-If you must give criticism, do so in

private!

- Ex. Demotion/title change

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