THE DABBAWALAS OF MUMBAI

BY:Akhil Gupta(91064)

Manvi Gupta(91089)Subhrajit Dutt(91112)

Sucheta Sabharwal(91113)Sumit Chandak(91114)Tushar Taneja(91119)

Introduction

• A Dabbawala (carrier) is one whose job

is to carry and deliver freshly made food

from home in lunch boxes.

• It started under the British rule

• Mission: To serve people on time

OverviewHISTORY Started in 1880’s

CHARITABLE TRUST Registered in 1967

AVG. LITERACY RATE 8th grade schooling

TOTAL AREA COVERAGE Approx. 60 kms

EMPLOYEE STRENGTH (carriers)

5,000

NO. OF TIFFINS 2,00,000 tiffin boxesi.e. nearly 4,00,000 transactions every day

TIME TAKEN 4-5 hours

AVERAGE SALARY Rs. 1000/month

WHY?

• Emphasis on home cooked meals• People don’t have time• Restaurant meals are costly• Hygiene • Flow of train and pedestrian traffic

Organizational Structure

Mandal committee• 11 elected contractors for

5 years• Functions:Brokering conflicts among

contractorsAddressing potential

contractorsOrganizing mandatory

monthly meetings (to resolve issues)

Trust Committee• 11 elected contractors

for 5 yrs• Functions: Look after the

operation of Courtesy Inn in Pune

• 2 Staff members who: Resolve daily issues Enroll new customers Arrange and call

meetings of Trust (social)

Type Of Team

Self Managed Work Team

A day in the life of DabbawalaCollection

Aggregation & Sorting Dabbas at Destination Station

Destination Points

Return Journey

Collecting Empty DabbasDelivering back to where they came from in the morning

Coding System

Team Effectiveness Model Context

Composition

Work Design

Process

Team Effectiveness

Context

• Leadership and Structure Efficient leadership Flat hierarchy

• Climate of Trust Mutual feeling of trust and loyalty between carriers

and contractors

• Performance Evaluation and Reward Systems No performance evaluation or incentives Everyone within specific work group has similar tasks

to perform

Team Composition

Work Design

• Task Identity

• Task Significance

Process

• Common plan and purpose

• Specific goal

• Team efficacy

Values reflected by Dabbawalas

• Loyalty

• Trust

• Honesty

• Integrity

• Commitment

• Discipline

• Contentment

Positive Perspectives from the study

• Interdependence

• Use of Human Capital

• Time Management

• Stress Management

• Money is not everything