THE LEGEND OF MANAGEMENT GURU

RAGHUNATH MEDGE

THE BEGINNING….

It was the time when English were ruling India.

No MC Donald or Pizza Hut.

A Parsi Banker employed a person to bring Home made food to site of work.

His colleagues too liked this idea & started availing this service.

Slowly this evolved into the present 5000 strong Dabbawala system

MEDGE AS A LEADER..!!

In 2004 they went to prestigious IIM in London to give a presentation to management students.

In Tamil Nadu ,in an expert talk Raghunath addressed a gathering in Erode on the success story of their organisation .

There he said that they could not afford to commit a mistake because a mistake meant a stomach went empty without food.

ATTITUDE

People study business books and then practice.

We practice first and have now become case studies”- Raghunath Medge (President)

PERFORMANCE…!!!

Error rate: 1 in 16 million transactions Six sigma performance.(99.999997) Technological back up: nil Cost of service: Rs 350 to 450 /month Standard price for all (weight,

distance ,space) Rs 70-80 crores turnover approximately. “No strike” record as each one a shareholder. Earning Rs 5000-6000 per month Diwali bonus: 1 month’s extra payment from

customers.

BELIEVES…..

Work is worship. Serving people is serving

God. Annadan is Mahadan. The decendents of the

Chtrapati Shivaji Maharaj. Time is Money. Unity is power.

SUCCESS MANTRAS-HONESTY & DEDICATION

Medge was addressing aspirants at the National Career Fair organised at Tower Hall in Ranchi.

He said that the profession of tiffin box transportation begun around in 1890 and since then this trade has been successfully running due to the utmost honesty & dedication of the employees.

He also said “like in our trade ,in management too you have to fight against time to deliver the best result & thus here comes the rule of dedication and honesty”. He said time management was necessary in executing any kind of work.

WHY DOES DABBAWALA’S ONLY INCLUDE MALE STAFF?

Women workers made gradual inroads into other areas of industry,and housing and lifestyle patterns changed as Mumbai went from being a hive of male labour to a place women and families could lay some claim to.But long after the mills had women running their looms and housewives overseeing canteens in chawls ,the dabbawalahs remained a singularly male organisation.

AN INSPIRATION..

Honest & Dedicated to his work. Maintaining discipline Punctual Polite & respected by other Members. Development of skills. Impart lessons on management & business

skills to the corporate world. Hard work & sincerity.

MANAGEMENT’S LEARNING FROM RAGHUNATH D. MEDGE

Keep opoerating cost as low as possible.

Keep capital investment minimum.

Customer is not Raja but-Maharaja

Never deviate from core competency

Flat organisation Commitment

SWOT ANALYSIS

Strenght• Simplicity in

organisation• Coordination team

spirit & time management.

• Lower operation cost.• Customer satisfaction.

Opportunity• Wide range publicity• Operation cost is low• Catering

Weakness • High dependability on

local trains.• Funds for the

assocciation• Limited access to

education

Threats• Indirect competition is

being faced from caterers like maharaja community.

• Change in timings.• Company transport

LEADERSHIP SKILL..!!!

Flat organisation. No hire fire rule. Community based recruitment. Sharing commom belief,values and ethics. Followed the strict dress code. Loyalty and trust is their monopoly. Training provide to new comers. Owner as well as employee. Quarterly meeting disuss issues.

LOGISTICS AND CODING

By using their own logic methods they deliver lac

of tiffin’s boxes through many Dabba walas hand.

Logistic is happening 24 hrs a day,7 days a week and 52 weeks a year.

Logistical competency is achieved by coordinating the following:

Network design Information Transportation Inventory Warehousing

HIS MEETINGS…….!!!!!!

SOURCES..!!!

http://blog.suryadatta.org/tag/mr-raghunath-medge

http://www.telegraphindia.com/1120724/jsp/entertainment/story_15762564.jsp#.UgJFw9LWWkE

http://blog.suryadatta.org/life-at-suryadatta/mumbai-dabbawallas-my-learning’s-and-takeaway