CRM++ Social Integration for Oracle Cloud Solution
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Social collaboration made more stronger users in sales, marketing, service & support organizations 3500 + 35% increase in sales force 2x shorter sales cycle
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Transcript of CRM++ Social Integration for Oracle Cloud Solution
Social collaboration made more stronger
users in sales, marketing, service & support organizations
3500+
35%
increase in sales force productivity
2x shorter sales
cycle
CRM++ Social CRM© Copyright 2014 CRMIT. All rights reserved.
www.crmit.com
CRM++ Social CRMBenefits
Support for
•Assist in cross sell and up sell of products & solutions with the help of your existing network from a single CRM window•Resolve customer concerns reported through social forums promptly to enhance/upgrade your existing products and solutions•Improve productivity and bonding between CRM users•Create new groups, and social profiles within each group of your contacts through automated and interaction centric processes•Discuss and share strategies across key members of your organization’s departments for maintaining the competitive edge in the market
CRM++ Social CRM© Copyright 2014 CRMIT. All rights reserved.
www.crmit.com
Support for
•Assist in cross sell and up sell of products & solutions with
the help of your existing network from a single CRM window•Resolve customer concerns reported through social forums promptly to enhance/upgrade your existing products and solutions•Improve productivity and bonding between CRM users•Create new groups, and social profiles within each group of your contacts through automated and interaction centric processes•Discuss and share strategies across key members of your organization’s departments for maintaining the competitive edge in the market
CRM++ Social CRMFeatures
CRM++ Social CRM© Copyright 2014 CRMIT. All rights reserved.
www.crmit.com
CRM++ Social CRM PreviewSocial Collaboration within CRM
CRM++ Social CRM© Copyright 2014 CRMIT. All rights reserved.
www.crmit.com
CRM++ Social CRM Preview Follow an Account
CRM++ Social CRM© Copyright 2014 CRMIT. All rights reserved.
www.crmit.com
CRM++ Social CRM Preview Start a Conversion
CRM++ Social CRM© Copyright 2014 CRMIT. All rights reserved.
www.crmit.com
CRM ++ Applications
Oracle ® CRM On Demand / Oracle ® Sales Cloud
Framework
Email Workbench
Quote Management
ComputerTelephonyIntegration
SelfServicePortal
MobileCRM
Enabling rapid deployment and enhanced customer experience
3500+ users in sales, marketing, service & support organizations
Oracle® Cloud Private Cloud @Customer
CRM++ Social CRM© Copyright 2014 CRMIT. All rights reserved.
www.crmit.com
Why customers chose CRMIT
End to end expertise on Oracle Customer Experience solutions. Participate in evangelization, roadmaps, product feedback, issues identification & Integration specialization.
013
ISO 270001 REGISTERED
200,000+ users
250+ customers
22+ countries
3000+ app users
23,000+ hrs training
1000+ man-years of deployment
Self ServicePlatform
Social Channels
Email Integration
TelephonyIntegration
MobileIntegration
Education & ResearchFinancial Services
Oracle Validated IntegrationComputer Telephony
Largest Cloud CRM Deployment3 apps on Oracle
Market Place
Configure Price Quote
Marketing Cloud
Sales Cloud
Service Cloud
Social Cloud
CRM++ Social CRM© Copyright 2014 CRMIT. All rights reserved.
www.crmit.com
Industry Experience
Financial Services
IndustrialManufacturing
Travel &Transportation
Insurance
Education & Research
Engineering &Construction
Public Sector
HealthcareConsumer Goods
High Technology
Retail
Life Science
CRM++ Social CRM© Copyright 2014 CRMIT. All rights reserved.
www.crmit.com +91 (80) 4292 5555
Reach usAmericas1525 McCarthy BlvdSuite 1000,Milpitas, CA 95035USA
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