Crm hilmi

CRMConsumer Relationship Management

by: hilmi.ramlan

Tuesday, 31 May 2011

Dad.. a little help?

Ca#um.. What have you done this time? George Best R.I.P.


We understand you’ve got to do what you’ve GOT to do.

But you’ve gotta learn $om the man himself. He’s gotaway $om it a# through a simple thing ca#edConsumer Relationship Management.

Pssst.. in your case? Just ‘relationship management.’


CRM

It is a# about interacting with your ladies. They’ve a# got different needs and wants. Surely you know that.

CRM a#ows you to keep track of which lady loves what. That way, you won’t ever get caught giving a rather poor service again!


Why CRM?


Ladies. Ladies.Ladies.

It is important that you getthis right. Through CRM,your credibility increases.

The ladies would believe youmore than anyone else. We know you’re good at what you do.

You’# also know what you could bedoing next. With an organised CRM,you can plan ahead.

Also..


CRM doesn’t only have to consist of the ladiesyou’ve had your fun with. It’s also useful to keepyour CRM up to date, so you won’t mess up.

Imagine what would happen to Old Nancy here when she takes over sexy Nina the receptionist at the client’s office.


Keeping track is KEY.

By organising your little black book with:

NameLocationAgenda

That’s a# you need to keep yourself at bay.If anything was to go wrong, treat thisas your bible. You’# know what to dothen.

Your Little Black Bible


Your ‘agents’ would also know what to do when trouble spews. In fact, they might just be your life savers.

If you’ve coordinated your agents and your CRM tools right, everything should be under control.


Mentor Jonathan MacDonald explains it best here.

What we rea#y are trying to do is not lose your clients/customer’s interest. Keep them interested. They’# stick around.


CRM Tools


These are just a couple of tools that you might want to get used to so that you’ve got a stable customer relationship.


This is a fantastic tool if you want to increase your drive in sales.

That means, getting more people toactua#y buy into you and your persona.

Sales Force can utilise their manysales driving tools in getting people tochat, blog and shout about you.

Making you the talk of the town.Very helpful when you’re throwingparties.


Whenever you face any issues or trouble with your consumers/clients, SugarCRM wi# be able to help you.

They’ve got some of the most extensive so+wares that would enable them to monitor, record and resolve issues that clients have that is related to you.

SugarCRM also a#ows you to a,regate informationinterna#y within your peers and agents.


With GIST, you’# never lose a contact detail ever again. In fact, they claim they’ve got the utilities available for you to keep track and record a# your social networks in one place.

Although it sounds pretty ‘DUH’, Gist boasts on its ability to listen in to what your networks are up to.

Very sleek when it comes to stalking.

I mean.. socialising.

They also host ‘smart meetings’.

Putting you in touch with peoplethat would benefit you.


So Calum, please note that people have eyes and earson everything you do.

You better have yours on them as we#.


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