Creating A Personal Action Plan
-
Upload
impact-learning-systems -
Category
Business
-
view
3.528 -
download
0
Transcript of Creating A Personal Action Plan
Creating a Personal Action Plan
For More Information Contact:
Impact Learning Systems International P.O. Box 14110
San Luis Obispo, CA 93406
Toll Free: 800.545.9003 Voice: 805.781.3283 Fax: 805.545.9075
Email: [email protected]
www.impactlearning.com
© 2010 Impact Learning Systems International www.impactlearning.com 1
Creating a Personal Action Plan
n action plan is exactly what it sounds like—a plan for putting into action a particular goal or
objective. Action plans can be related to goals you have set for yourself (or your team) or they
can be targeted toward other areas of your personal or professional growth. They outline a
reasonable, logical plan for following through with your intentions. In this article, you’ll learn a simple
method for creating successful action plans.
The key to creating a successful action plan is to break down the goal into a series of specific,
manageable, and sequential steps. A well-written goal articulates what will be improved, by how much,
and by when. The action plan answers the question of how this will be accomplished.
Following are two sample action plans (along with their associated goals). They illustrate two different,
yet equally effective styles—the paragraph and bulleted list.
Sample 1
Goal I will finish the revision of the monitoring form by June 12.
Action Plan I’ll create a draft form by the end of this week and then all team
supervisors and I will use it while monitoring during the next week. We’ll
have an end-of-shift meeting that Friday to calibrate results and revise
the form as necessary. I’ll get Nancy’s approval on the final version by
June 10 and then I’ll roll it out to the agents on the 12th.
Sample 2
Goal Create reasonable standards for the customer service team by August 5th
Action Plan Compile a list of current performance standards and job
responsibilities. Due date: June 1st
Assemble a team of job experts who will help analyze and define
standards. Due date: June 10th
Hold an information meeting with job experts to propose and
discuss new standards. Due date: June 20th
Finalize list of new standards. Due date: June 23rd
Submit list of standards to management team for approval. Due
Date: June 25th
A
© 2010 Impact Learning Systems International www.impactlearning.com 2
Revise standards based upon recommendations from the
management team. Due date: August 1st
Present final list of new standards to human resources and quality
assurance departments. Due date: August 4th
Creating action plans is a key practice that shows you’re sincere and dedicated to continuous
improvement. If you’re a manager or trainer, you can use the method outlined in this article to create
action plans for your employees or learners.
For More Information Learn more about Customer Service Training on our Customer Service Blog. Remember
to subscribe to it via RSS or email so you’ll remain informed.
Order a copy of our 296-page book, Managing & Motivating Contact Center Employees
for even more tips improving morale and motivation.
Stay up to date with our free monthly newsletter which brings you articles on current
call center topics and upcoming events.