Corillian Online - Superior Online Banking Design
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Transcript of Corillian Online - Superior Online Banking Design
© 2014 Fiserv, Inc. or its affiliates.
According to the American Bankers
Association, 47% of U.S. adults prefer
to bank through mobile and online
channels.
© 2014 Fiserv, Inc. or its affiliates.
With the reduction of branch traffic it is
expected that online banking will
account for at least 1/2 of financial
institution’s revenue by the
end of the decade.
$ $ $
© 2014 Fiserv, Inc. or its affiliates.
Does your digital
channel drive
value for your
customers and
your bottom line?
© 2014 Fiserv, Inc. or its affiliates.
Corillian
Online®
World-class
online banking
with ASP
delivery
© 2014 Fiserv, Inc. or its affiliates.
Sources: Javelin Strategy and Research, Fiserv client data
0%
2%
4%
6%
8%
10%
12%
14%
16%
Corillian Online Industry
User Adoption 4X Industry Average
© 2014 Fiserv, Inc. or its affiliates.
Customer Experience Leads Product Strategy
Product
{not the other way around}
People
Pencil
Prototype
(not the other way around)
© 2014 Fiserv, Inc. or its affiliates.
“If you do build a great
experience, customers
tell each other about that.
Word of mouth is very
powerful.”
Jeff Bezos
CEO,
Amazon.com
© 2014 Fiserv, Inc. or its affiliates.
5 Design Criteria for Superior User Interface
Purposeful and polished aesthetics
Reduced complexity
Dedicated spaces, each doing one thing well
Tight integration of Fiserv digital core assets
Designed with tablet in mind
1
2
3
4
5
© 2014 Fiserv, Inc. or its affiliates.
Purposeful
and polished
aesthetics
Simple, modern and
clean user interface
provides clarity and
ease in banking,
resulting in increasing
confidence and trust
in the experience and,
in turn, the financial
institution.
© 2014 Fiserv, Inc. or its affiliates.
5 Design Criteria for Superior User Interface
Purposeful and polished aesthetics
Reduced complexity
Dedicated spaces, each doing one thing well
Tight integration of Fiserv digital core assets
Designed with tablet in mind
1
2
3
4
5
© 2014 Fiserv, Inc. or its affiliates.
Reduced
complexity
Single level of
navigation leads to
ease-of-use,
efficiency and
confidence.
© 2014 Fiserv, Inc. or its affiliates.
© 2014 Fiserv, Inc. or its affiliates.
5 Design Criteria for Superior User Interface
Purposeful and polished aesthetics
Reduced complexity
Dedicated spaces, each doing one thing well
Tight integration of Fiserv digital core assets
Designed with tablet in mind
1
2
3
4
5
© 2014 Fiserv, Inc. or its affiliates.
Dedicated spaces,
each doing
one thing
exceptionally well
Pages are focused
on one core task
with the right
amount of
contextual
functionality,
bringing focus and
clarity to actions.
© 2014 Fiserv, Inc. or its affiliates.
© 2014 Fiserv, Inc. or its affiliates.
5 Design Criteria for Superior User Interface
Purposeful and polished aesthetics
Reduced complexity
Dedicated spaces, each doing one thing well
Tight integration of Fiserv digital core assets
Designed with tablet in mind
1
2
3
4
5
© 2014 Fiserv, Inc. or its affiliates.
Tight integration
of Fiserv digital
core assets
Upcoming bills
seamlessly display
bill payment
functionality, while
a single click on the
bill icon displays bill
detail and allows for
scheduling of
payment.
© 2014 Fiserv, Inc. or its affiliates.
© 2014 Fiserv, Inc. or its affiliates.
5 Design Criteria for Superior User Interface
Purposeful and polished aesthetics
Reduced complexity
Dedicated spaces, each doing one thing well
Tight integration of Fiserv digital core assets
Designed with tablet in mind
1
2
3
4
5
© 2014 Fiserv, Inc. or its affiliates.
Designed with
tablet in mind
Simple navigation
and large touchable
objects, controls
and typography are
highly visible and
translate well to
touch interfaces.
© 2014 Fiserv, Inc. or its affiliates.
© 2014 Fiserv, Inc. or its affiliates.
fiserv.com/corillianonline