Contents Suscipit, vicispraesenterat - About · PDF fileThis unit is about installing ......

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Qualifications Pack- Installation and Service Engineer

Contents 1. Introduction and Contacts.……...P1

2. Qualifications Pack………..….......P2

3. OS Units……………..……….…..……..P3

4. Glossary of Key Terms….……....P39

5. Nomenclature for QP & OS…...P41

technology consul t ing

What are Occupational Standards(OS)? OS describe what

individuals need to do, know and understand in order to carry out a particular job role or function

OS are

performance standards that individuals must achieve when carrying out functions in the workplace, together with specifications of the underpinning knowledge and understanding

Contact Us:

ESSCI, New Delhi Electronics Sector Skills Council of India 422, Okhla Industrial Estate, Phase-III, New Delhi-110020 E-mail: [email protected]

SECTOR: ELECTRONICS

SUB-SECTOR: Medical Electronics

OCCUPATION: After Sales Support

REFERENCE ID: ELE/Q8001

ALIGNED TO: NCO-2004/7243.90

Installation and Service Engineer: Also called Field Support Engineer, the

Installation and Service Engineer provides after sale support services to

customers at their premises.

Brief Job Description: The individual at work is responsible for installing

medical devices, attending to problems making them functional.

Personal Attributes: The job requires the individual to have: ability to build

interpersonal relationships, critical and analytical thinking, safety and

hazards orientation, and willingness to travel to different locations.

EYE ON IT Current Industry Trends

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Introduction

QUALIFICATIONS PACK - OCCUPATIONAL STANDARDS FOR ELECTRONICS INDUSTRY

Qualifications Pack For Installation and Service Engineer

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Qualifications Pack Code ELE/Q8001

Job Role Installation and Service Engineer

Credits(NVEQF/NVQF/NSQF) [OPTIONAL]

TBD Version number 1.0

Sector Electronics Drafted on 08/02/14

Sub-sector Medical Electronics Last reviewed on 24/03/14

Occupation After Sales Support Next review date 24/03/15

Job Role Installation and Service Engineer

Role Description Installing medical device, attending to problems, making it functional after troubleshooting and carrying out preventive maintenance of medical device at pre-set time

NVEQF/NVQF level

Minimum Educational Qualifications

Maximum Educational Qualifications

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ITI

Diploma

Training Not Applicable

Experience Not Applicable

Applicable National Occupational

Standards (NOS)

Compulsory:

1. ELE/N8001 Install medical device

2. ELE/N8002 Engage with customer

3. ELE/N8003 Diagnose fault in the medical device

4. ELE/N8004 Repair the fault

5. ELE/N8005 Perform preventive maintenance

6. ELE/N9909 Coordinate with colleagues and co-workers

7. ELE/N9910 Maintain safe and secure work environment Optional: Not applicable

Performance Criteria As described in the relevant OS units

Job

Det

ails

ELE/N8001 Install medical device

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Overview

This unit is about installing medical device at customer’s location and making it operational.


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Unit Code ELE/N8001

Unit Title (Task)

Install medical device

Description This OS unit is about receiving and installing medical device at customer’s location and making it operational.

Scope This unit/task covers the following:

Receive medical device

Prepare site for installation

Install medical device

Achieve productivity and quality standards

Performance Criteria(PC) w.r.t. the Scope

Element Performance Criteria Receiving medical device

To be competent, the user/ individual must be able to: PC1. check the medical device against specification mentioned in the purchase

order PC2. check that medical device is supplied as per standard operating procedure

(SOP)

Preparing site for installation

To be competent, the user/ individual must be able to: PC3. set the electrical wiring of the site as per design requirements of medical

device PC4. prepare the site for specific requirements, e.g., preparing floor for

electrostatic discharge

Installing medical device

To be competent, the user/ individual must be able to: PC5. unpack the medical device as per the SOP PC6. install the medical device and plug in as per the SOP PC7. perform visual inspection post installation as per the SOP PC8. operate the medical devise after installation to check its functioning PC9. calibrate the medical device as per the SOP PC10. ensure that the medical device functions to manufacturer’s specification PC11. hand over the medical device to operator in safe operating condition on

completion of installation PC12. dispose of waste items in a safe and environmentally acceptable manner

mentioned in manufacturer’s manual PC13. leave the work area in a safe condition

Achieving productivity and quality standards

To be competent, the user/ individual must be able to: PC14. carry out installation in the specified sequence and in the agreed timescale PC15. ensure that medical device operation is safe for operator and patient PC16. ensure that medical device complies with the applicable statutory laws, e.g.,

AERB guidelines for X-Ray installation

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Knowledge and Understanding (K)

A. Organizational Context

(Knowledge of the

company /

organization and

its processes)

The individual on the job needs understand: KA1. company’s policies on: incentives, delivery standards, and personnel

management

KA2. company’s sales and after sales support policy

KA3. company’s policy on product’s warranty and other terms & conditions

KA4. company’s policies on component and part replacement

KA5. company’s policies on customer care KA6. company’s code of conduct KA7. organisation culture and typical customer profile KA8. company’s reporting structure KA9. company’s documentation policy KA10. company’s line of business and product portfolio

B. Technical Knowledge

The individual on the job needs to know and understand: KB1. company’s products and recurring problems reported KB2. basic principles of how the medical equipment functions, its operating

sequence KB3. electrical, electronic and mechanical modules and their functions KB4. different models of medical devices and their repair procedures KB5. different parts assembled in a pack of medical device (one system) KB6. peripherals and their standard operating procedure for disassembling and re-

assembling KB7. procedures to be followed for installation KB8. quality standards to be followed KB9. general health and safety procedures to be followed KB10. Electrostatic Discharge (ESD) precautions KB11. reference sheets, manuals and documents to carry in the field KB12. the hazards associated with installation of the medical device

Skills (S)

A. Core Skills/

Generic Skills

Reading and writing skills

The user/individual on the job needs to know and understand how: SA1. to read product and model serial numbers and interpret details such as make,

date, availability SA2. to read warranty cards and other services promised to customer at the time of

equipment purchase SA3. to complete the installation documentation as per manufacturer’s policy and

pass them on to the reporting person SA4. to issue the permit-to-work post installation


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Communication skills

To be competent, the user/ individual must be able to: SA5. communicate operator about day-to-day maintenance of the medical device SA6. explain operator and device manufacturer about any potential equipment

problems that may require action in the future SA7. report instances to senior where unexpected defects are found during the

installation of medical device

Teamwork and multitasking

The user/individual on the job needs to know and understand how: SA8. to work in coordination with sales and commercial team for selling preventive

maintenance of medical devices

B. Professional Skills

Decision making skills

The user/individual on the job needs to know and understand: SB1. whether interaction with senior is necessary or not for doing the installation of

medical device

Problem solving

The user/individual on the job needs to know and understand how: SB2. to find solutions to those problems which are not encountered during the

routine installation of medical device SB3. to inform the appropriate person when installation of medical device cannot be

achieved in specified time

Machines and tools

The user/individual on the job needs to know and understand how: SB4. to use Oscilloscope, medical equipment simulators, multi-meter, ammeter,

logic analyser, logic probe, voltmeter, signal tracer, signal generator, electrical safety analyser, special purpose testing equipment, insulation resistance tester, residual current tester (RCT), portable appliance tester (PAT), temperature measuring devices and pressure measuring devices

Hardware operating skills

The user/individual on the job needs to know and understand how: SB5. to operate computer and laptop SB6. to operate the different test software SB7. to configure different settings and installations of hardware and software as

per customer requirement


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NOS Version Control

NOS Code ELE/N8001



Industry Electronics Drafted on 08/02/14

Industry Sub-sector Medical Electronics Last reviewed on 24/03/14

Next review date 24/03/15

ELE/N8002 Engage with customer

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Overview

This unit is about interacting with customer and understanding the problems related to medical device.


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Unit Code ELE/N8002

Unit Title (Task)

Engage with customer

Description This OS unit is about interacting with customer and understanding the problems related to medical device.

Scope This unit/task covers the following:

Approach the customer

Engage with the customer



Element Performance Criteria Approaching customer

To be competent, the user/ individual must be able to: PC1. call the customer based on inputs logged into customer care or as per the

preventive maintenance schedule of the medical device PC2. check about the appropriate time for visiting PC3. plan and communicate the servicing activities so as to minimise disruption to

normal working of customer PC4. follow behavioural etiquette when interacting with customer as per company

policy such as politeness and patience

Engaging with the customer

To be competent, the user/ individual must be able to: PC5. engage with the customer to understand specific problem(s) related to

operations of medical device PC6. ask customer and machine operator questions to ascertain the nature of

problem, e.g., frequency, duration or time of occurrence of problem


To be competent, the user/ individual must be able to: PC7. call target number of customers within the specified time PC8. close 100% target calls


B. Organizational Context

(Knowledge of the

company /

organization and

its processes)


management





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The individual on the job needs to know and understand: KB1. company’s products and recurring problems reported KB2. basic principles of how the medical equipment functions and its operating

sequence KB3. electrical, electronic and mechanical modules and their functions KB4. different models of medical devices and their repair procedures KB5. different parts assembled in a pack of medical device (one system) KB6. general health and safety procedures to be followed KB7. Electrostatic Discharge (ESD) precautions KB8. how to put customer at ease

Skills (S)

C. Core Skills/

Generic Skills


The user/individual on the job needs to know and understand how: SA1. to read mails from customers SA2. to prepare a job card after noting customer’s complaints in it


To be competent, the user/ individual must be able to: SA3. communicate in local language with medical device operator SA4. express the information, both technical and non-technical, to customer, device

operator and seniors SA5. inform customer about contractual issues such as warranty, cost of service and

module replacement SA6. educate customer and device operator on precautions to be taken post repairs

to avoid recurrence of problem

Interpersonal skills

The individual on the job needs to know and understand: SA7. how to develop a rapport with customers SA8. how to make the customer at ease SA9. how to suggest customer on possible solutions

Behavioural skills

The individual on the job needs to know and understand: SA10. importance of personal grooming SA11. importance of being patient and courteous with all types of customers under

all circumstances

D. Professional Skills


The user/individual on the job needs to know and understand: SB1. whether interaction of customer with seniors is necessary or not SB2. the impact and implications of telephonic interaction with customer on

company’s brand image

Analytical skills

The user/individual on the job needs to know and understand how:


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SB3. to analyse the problem based on the discussion with customer and device operator

SB4. to assess the estimated time required to do the preventive maintenance or solving the problem

SB5. to accurately gauze the gravity of situation explained by the customer


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NOS Version Control

NOS Code ELE/N8002






ELE/N8003 Diagnose fault in the medical device

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Overview

This unit is about diagnosing the fault in medical device using various types of test equipment and techniques.


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Unit Code ELE /N8003

Unit Title (Task)

Diagnose fault in the medical device

Description This unit is about diagnosing the fault in medical device using various types of test equipment and techniques.

Scope This unit/ task covers the following:

Diagnose fault diagnosis by using test equipment and techniques



Element Performance Criteria Diagnosing and locating fault

To be competent, the user/ individual must be able to: PC1. assess plan for fault diagnosis of medical device after listening customer and

operator’s complaint PC2. check database for similar complaints in the past PC3. use test equipment, manuals, diagrams and techniques as per the SOP for

diagnosing the fault PC4. analyse the information collected from different sources to ascertain the fault

and its cause, e.g., information collected from assembly operator and test procedures

PC5. complete the documentation related to fault diagnosis as per the company’s policy

PC6. ascertain that the identified fault is related to electrical, software or hardware component of the medical equipment

PC7. find out that fault, if associated with electrical component, is related to electrical wiring of the location or power supply circuit of the medical device

PC8. find out that fault, if associated with software, is either related to Application Software or Additional Software of the medical device

PC9. find out that fault, if associated with hardware, is either related to Board or Amplifier of the medical device


To be competent, the user/ individual must be able to: PC10. complete the fault diagnosis within the agreed time PC11. ensure the quality as per the company’s standards to avoid rework PC12. ensure that customer is satisfied with fault diagnosis

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(Knowledge of the

company /

organization and

its processes)


management







sequence KB3. electrical, electronic and mechanical components and their functions KB4. different models of medical devices and their repair procedures KB5. different parts assembled in a pack of medical device (one system) KB6. peripherals and their standard operating procedure for disassembling and re-

assembling KB7. procedures to be followed for trouble shooting KB8. quality standards to be followed KB9. general health and safety procedures to be followed KB10. specific safety precautions to be taken while carrying out the fault diagnosis

of the specific piece of equipment KB11. Electrostatic Discharge (ESD) precautions KB12. reference sheets, manuals and documents to carry in the field KB13. hazards associated with carrying out fault diagnosis

Skills (S) [Optional]

A. Core Skills/

Generic Skills




equipment purchase SA3. to provide the record of the outcome of the fault diagnosis using step-by-step

analytical report, preventive maintenance log report, corrective action report in company specific reporting procedure mentioned in SOP


To be competent, the user/ individual must be able to: SA4. communicate in local language with medical device operator


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SA5. express the information, both technical and non-technical, to customer, device operator and seniors

SA6. inform customer about contractual issues such as warranty, cost of service and module replacement

Interpersonal skills

The individual on the job needs to know and understand: SA7. how to develop a rapport with customers SA8. how to make the customer at ease

Behavioural skills

The individual on the job needs to know and understand: SA9. importance of personal grooming SA10. significance of etiquette such as maintaining the appropriate physical distance

with customer during conversation, not entering office without permission SA11. importance of being patient and courteous with all types of customers under

all circumstances



The user/individual on the job needs to know and understand: SB1. whether interaction of customer with seniors is necessary or not SB2. the impact and implications of those decisions on company’s brand image

Plan and organize

The user/individual on the job needs to know and understand how: SB3. to plan work prior to visiting the customer, e.g., going for preventive

maintenance or for fault diagnosis and troubleshooting SB4. to obtain and use the correct issue of company or manufacturer’s drawing,

manual and maintenance documents SB5. to prioritize attending the customers based on the work requirements at their

location, e.g., repair should be given priority over preventive maintenance

Analytical skills

The user/individual on the job needs to know and understand how: SB6. to analyse the problem based on the discussion with customer and device

operator SB7. to assess the estimated time required to do the preventive maintenance or

solving the problem SB8. to accurately gauze the gravity of situation explained by the customer

Problem solving

The user/individual on the job needs to know and understand how: SB9. to review and use all the relevant information on symptoms and problems

associated with the medical device SB10. to select, use and apply the diagnostic techniques, tools and aids to locate

fault as per SOP SB11. to use range of fault diagnostic techniques like inspection (for breakage,

deterioration, signs of overheating, missing parts, loose fittings), operations


17

(such as manual switching off and on, automatic switching, timing, sequencing, output) and measurements (such as voltage, current, continuity, logic state, noise, frequency, signal shape and level)

SB12. to use manufacturer’s manual, algorithms, physical layout diagram, flow charts, fault analysis charts and trouble-shooting guides

SB13. to use measuring instruments, torque measuring devices, thermal indicators, other specific test equipment

SB14. to determine the implications of the fault on other works and its safety considerations

Machines and tools

The user/individual on the job needs to know and understand how: SB15. to use various items of test equipment SB16. to use Oscilloscope, medical equipment simulators, multi-meter, ammeter,

logic analyser, logic probe, voltmeter, signal tracer, signal generator, electrical safety analyser, special purpose testing equipment, insulation resistance tester, residual current tester (RCT), portable appliance tester (PAT), temperature measuring devices and pressure measuring devices

Analytical skills

The user/individual on the job needs to know and understand how: SB17. to evaluate the various types of information available for fault diagnosis SB18. to use the evidence gained from different sources to draw valid conclusions

about the nature and probable cause of the fault SB19. to relate previous reports or records of similar faults SB20. to evaluate the likely risk of running the equipment with the displayed fault

and the effects it could have on the health and safety of the personnel


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NOS Version Control

NOS Code ELE/N8003






ELE/N8004 Repair the fault

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19

Overview

This unit is about repairing electrical, software or hardware related problem(s) of the medical equipment.


20


Unit Title (Task)

Repair the fault

Description This unit is about troubleshooting electrical, software or hardware related problem(s) of the medical equipment.


Repair electrical faults

Troubleshoot software related faults

Repair hardware related faults



Element Performance Criteria Repairing electrical faults

To be competent, the user/ individual must be able to: PC1. repair the power socket and switch if power is not present PC2. repair or replace the plug, cable or socket if anyone of them are damaged PC3. replace the fuse, if blown, with correct voltage and current rating PC4. correct the electrical grounding if it is not proper

Troubleshooting software related faults

To be competent, the user/ individual must be able to: PC5. reload the licensed Application Software of the medical device in case the

fault is associated with it PC6. generate the code and send it to medical device manufacturer if license key of

application software is not available for reloading it PC7. receive the license key from medical device manufacturer, punch in the code

and reloads the Application Software in the medical equipment PC8. reload the Additional Software of the medical device in case the fault is

associated with it PC9. run the medical device on demo mode in case of some delay in getting the

license key form medical device manufacturer due to weekend or holidays PC10. close the complaint

Repairing hardware related faults

To be competent, the user/ individual must be able to: PC11. change the electrode or component of the medical device in case the fault is

associated with it PC12. change the PCB of the medical device in case the fault is associated with it PC13. run the medial device on standby mode till the spare part is arranged PC14. notify the company’s store in-charge about the need of the spare part PC15. create knowledge bank through documentation of fault diagnosis for future

reference


To be competent, the user/ individual must be able to: PC16. close100% service as per target PC17. find solutions to customer complaints and queries that are unresolved in the

field PC18. have a happy customer

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(Knowledge of the

company /

organization and

its processes)


management







sequence KB3. electrical, electronic and mechanical components and their functions KB4. different models of medical devices and their repair procedures KB5. different parts assembled in a pack of medical device (one system) KB6. peripherals and their standard operating procedure for disassembling and re-

assembling KB7. process to be followed for trouble shooting KB8. quality standards to be followed KB9. general health and safety procedures to be followed KB10. specific safety precautions to be taken while carrying out the fault diagnosis

of the specific piece of equipment KB11. Electrostatic Discharge (ESD) precautions KB12. reference sheets, manuals and documents to carry in the field KB13. hazards associated with carrying out repairs KB14. customer interaction for 100% satisfaction


A. Core Skills/

Generic Skills


The user/individual on the job needs to know and understand how: SA1. to read product and module serial numbers and interpret details such as make,

date, availability SA2. to read product and model specific technical specifications SA3. to read warranty cards and other services promised to customer at the time of

medical device purchase SA4. to prepare a service report and process of fault diagnosing as per company

policy SA5. to record details of the component or spare part required and raise a material

requisite form in company’s specified format SA6. to complete the requisite documentation to close the call as per company’s

policy


22

SA7. to issue the permit-to-work post repair work


To be competent, the user/ individual must be able to: SA8. inform customer about contractual issues such as warranty, cost of service and

module replacement SA9. communicate to store in-charge and logistic team about the urgent

requirement of spare parts SA10. express the information, both technical and non-technical, to customer in

vernacular SA11. educate customer and device operator on precautions to be taken post repairs

to avoid recurrence of problem SA12. listen to logistic team about the time taken to deliver the spare part at

customer’s location


The user/individual on the job needs to know and understand how: SA13. to work in coordination with sales, purchase, stores, logistic and accounts team



The user/individual on the job needs to know and understand: SB1. howto determine the appropriate corrective action after identifying the fault SB2. whether interaction with senior is necessary or not to troubleshoot the fault

Plan and Organize

The user/individual on the job needs to know and understand how: SB3. to arrange spare parts as per company’s SOP SB4. to organize the requisite spare parts at customer’s location for timely

troubleshooting

Problem solving

The user/individual on the job needs to know and understand how: SB5. to complete the troubleshooting within the agreed time and inform the

appropriate person when this cannot be achieved SB6. to provide solutions to non-availability of spare parts or license key

immediately

Machines and tools

The user/individual on the job needs to know and understand how: SB7. to use various items of test equipment like Oscilloscope, medical equipment

simulators, multi-meter, ammeter, logic analyser, logic probe, voltmeter, signal tracer, signal generator, electrical safety analyser, special purpose testing equipment, insulation resistance tester, residual current tester (RCT), portable appliance tester (PAT), temperature measuring devices and pressure measuring devices

Analytical skills

The user/individual on the job needs to know and understand how:


23

SB8. to evaluate customer’s need and read the signs of distress SB9. to assess the estimated time taken to trouble shoot the fault and make the

medical device operational SB10. to analyse and provide right feedback to customer and seniors in the company


The user/individual on the job needs to know and understand how: SB11. to operate computer and laptop SB12. to operate the different application and test software SB13. to configure different settings and installations of hardware and software as



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NOS Version Control

NOS Code ELE/N8004






ELE/N8005 Perform preventive maintenance of medical devices

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25

Overview

This unit is about performing the preventive maintenance of medical devices at pre-set time intervals.

ELE/N8005 Perform preventive maintenance of medical devices

26


Unit Title (Task)

Perform preventive maintenance of medical devices

Description This unit is about performing the preventive maintenance of medical devices at pre-set time intervals.


Perform visual inspection

Perform checks as per manufacturer’s manual

Perform clean, repair and calibration functions



Element Performance Criteria Performing visual inspection

To be competent, the user/ individual must be able to: PC1. remove any dust, tape, paper, foreign body with the dry cloth from the

exterior of medical device PC2. check that all fittings and accessories are mounted correctly as per

manufacturer’s manual PC3. check that there are no liquid spillages or cracks in covers PC4. check screws of main plug are tight and there is no bare or damaged wire PC5. open the medical device as per manufacturer’s instructions PC6. check that all lights; indicators; visual displays and alarms are working as per

manufacturer’s manual PC7. inspect optics of endoscopes and LCD screens of monitors for cloudiness,

foreign body or dark spot PC8. check that all seals, connectors, adapters and parts are tightly fitted PC9. check that all moving parts move freely and all holes are unblocked PC10. check that all knobs and switches are tightly fitted and operating as per

manufacturer’s manual PC11. find out leaking valves in medical devices, e.g., anaesthetic machine PC12. check that all the tubes inside and outside of medical device are not kinked or

blocked PC13. check that cables inside the medical device are not bent, knotted or damaged PC14. check that there is no chemical spillage in the battery socket PC15. check that sturdiness of trolley is as per manufacturer’s manual

Performing checking To be competent, the user/ individual must be able to: PC16. ensure that preventive maintenance of the medical devices is carried out at

the pre-set time or as per the amount of actual usage as described in manufacturer’s manual

PC17. check that electrical grounding is as per manufacturer’s manual PC18. check that all the controls and sensors of the medical device function as per

manufacturer’s manual PC19. check that power switch and fuse are of correct voltage and current rating

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ELE/N8005 Perform Preventive Maintenance of medical devices

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PC20. check that batteries are working as per manufacturer’s manual PC21. check that all the internal connections are as per manufacturer’s manual PC22. check that printing head’s temperature and position are as per

manufacturer’s manual PC23. perform device specific quality checks, e.g., radiation leakage test in X-Ray

machines PC24. perform device specific functional tests, e.g., linearity test in X-Ray machines PC25. check that medical device is calibrated as per manufacturer’s manual

Cleaning, repairing and calibrating

To be competent, the user/ individual must be able to: PC26. clean the pressure regulating valves, safety valves, connections, air chambers

and filters PC27. flush; rinse; dry and disinfect endoscope PC28. tighten loose screws, leaking seals or connections PC29. clean printing head, repair or replace any damaged, deteriorated component;

indicator; alarm; gauze; heating element; electrode; gasket; hose; tube; seal; plug; cable or socket

PC30. recalibrate the medical device PC31. wipe dust off exteriors and cover the medical device after completing the

preventive maintenance


To be competent, the user/ individual must be able to: PC32. ensure that the medical device functions to manufacturer’s specification PC33. hand over the medical device to operator in safe operating condition PC34. dispose of waste items in a safe and environmentally acceptable manner PC35. leave the work area in a safe condition PC36. ensure that all potential defects are identified and reported for future action



(Knowledge of the

company /

organization and

its processes)


management







sequence KB3. electrical, electronic and mechanical modules and their functions KB4. different models of medical devices and their repair procedures KB5. different parts assembled in a pack of medical device (one system)


28

KB6. peripherals and their standard operating procedure for disassembling and re-assembling

KB7. procedures to be followed for maintenance KB8. quality standards to be followed KB9. general health and safety procedures to be followed KB10. Electrostatic Discharge (ESD) precautions KB11. reference sheets, manuals and documents to carry in the field KB12. hazards associated with carrying out maintenance KB13. customer interaction


A. Core Skills/

Generic Skills




equipment purchase SA3. to complete preventive maintenance records as per manufacturer’s policy and

pass them on to the reporting person SA4. to fill preventive maintenance log book and give it to operator SA5. to issue the permit-to-work post preventive maintenance work


To be competent, the user/ individual must be able to: SA6. communicate operator about day-to-day maintenance of the device SA7. explain operator and device manufacturer about any potential equipment

problems that may require action in the future SA8. report instances to senior where the maintenance activities cannot be fully met SA9. report instances to senior where unexpected defects are found during the

preventive maintenance of medical device


The user/individual on the job needs to know and understand how: SA10. to work in coordination with sales and commercial team for selling preventive

maintenance of medical devices



The user/individual on the job needs to know and understand: SB1. whether interaction with senior is necessary or not for doing the preventive

maintenance of any part of the device

Planning skills

The user/individual on the job needs to know and understand how: SB2. to obtain and use the correct issue of manufacturer’s drawings and servicing

documentation SB3. to plan for carrying out the servicing activities using appropriate techniques

and procedures


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Problem solving

The user/individual on the job needs to know and understand how: SB4. to find solutions to those problems which are not encountered during the

routine preventive maintenance of medical devices SB5. to inform the appropriate person when preventive maintenance cannot be

achieved in specified time

Machines and tools

The user/individual on the job needs to know and understand how: SB6. to use various items of test equipment such as Oscilloscope, medical

equipment simulators, multi-meter, ammeter, logic analyser, logic probe, voltmeter, signal tracer, signal generator, electrical safety analyser, special purpose testing equipment, insulation resistance tester, residual current tester (RCT), portable appliance tester (PAT), temperature measuring devices and pressure measuring devices

Analytical skills

The user/individual on the job needs to know and understand how: SB7. to evaluate customer’s need and read the signs of his distress SB8. to analyse and provide right feedback to customer and his seniors in the

company


The user/individual on the job needs to know and understand how: SB9. to operate computer and laptop SB10. to operate the different test software SB11. to configure different settings and installations of hardware and software as



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NOS Version Control

NOS Code ELE/N8005






ELE/N9909 Coordinate with colleagues and co-workers

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Overview

This unit is about the individual’s level of communication with colleagues and other departments within the organisation. It determines the ability to work as a team member to achieve the required deliverables on schedule.


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Unit Code ELE/N9909

Unit Title (Task)

Coordinate with colleagues

Description This OS unit is about communicating with colleagues and seniors in order to achieve smooth work flow


Interact with supervisor or superior

Coordinate with colleagues


Element Performance Criteria Interacting with supervisor

To be competent, the user/ individual must be able to: PC1. understand and assess work requirements PC2. understand the targets and incentives PC3. understand new operating procedures and constraints PC4. report problems in the field PC5. resolve personnel issues PC6. receive feedback on work standards and customer satisfaction PC7. communicate any potential hazards at a particular location PC8. meet given targets PC9. deliver work of expected quality despite constraints PC10. receive positive feedback on behaviour and attitude shown during

interaction

Coordinating with colleagues

To be competent, the user/ individual must be able to: PC11. interact with colleagues from different functions and understand the nature

of their work PC12. receive spares from tool room or stores; deposit faulty modules and tools to

stores PC13. pass on customer complaints to colleagues in a respective geographical area PC14. assist colleagues with resolving field problems PC15. resolve conflicts and achieve smooth workflow PC16. follow the company policy during cross functional interaction



(Knowledge of the

company /

organization and

its processes)

The individual on the job needs to know and understand: KA1. company’s policies on: incentives, delivery standards, and personnel

management KA2. importance of the individual’s role in the workflow KA3. reporting structure


The individual on the job needs to know and understand: KB1. how to communicate effectively

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KB2. how to build team coordination


A. Core Skills/

Generic Skills


The individual on the job needs to know and understand how: SA1. to deliver product to next work process on time


Decision making

The individual on the job needs to know and understand: SB1. how to report potential areas of disruptions to work process SB2. when to report to supervisor and when to deal with a colleague depending on

the type of concern

Reflective thinking

The individual on the job needs to know and understand: SB3. how to improve work process

Critical thinking

The individual on the job needs to know and understand: SB4. how to spot process disruptions and delays


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NOS Version Control

NOS Code ELE/N9909




Industry Sub-sector IT Hardware Last reviewed on 24/03/14


ELE/N9910 Maintain safe and secure work environment

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Overview

This unit is about the individual’s effort to maintain a safe, healthy and secure working environment.


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Unit Code ELE/N9910

Unit Title (Task)

Maintain safe and secure working environment

Description This OS unit is about following adequate safety procedures to make work environment safe


Follow standard safety procedures while handling an equipment

Participate in company’s safety drills and workshops


Element Performance Criteria Following safety measures

To be competent, the user/ individual must be able to: PC1. comply with safety procedures followed in the company PC2. take adequate safety measures while handling hazardous materials or tools PC3. follow Electrostatic Discharge (ESD) measures for electronic components PC4. escalate matters about hazardous materials or things found in the premises PC5. use safety materials such as gloves, goggles, masks, etc. PC6. take adequate safety measures while on work to prevent accidents PC7. ensure zero accidents in work PC8. avoid damage of components due to negligence in ESD procedures PC9. ensure no loss for company due to safety negligence

Participating in drills and workshops

To be competent, the user/ individual must be able to: PC10. participate in regular safety drills for being prepared in the event of a fire or

natural calamity PC11. help others during the drill or calamity PC12. administer basic first aid PC13. participate in company organised games and fitness sessions such as yoga,

etc. PC14. maintain good posture for working so that long term health problems do not

arise



(Knowledge of the

company /

organization and

its processes)

The individual on the job needs to know and understand: KA1. company’s policies on: incentives, delivery standards, and personnel

management KA2. company occupational safety and health policy followed KA3. company emergency evacuation procedure KA4. company’s medical policy


The individual on the job needs to know and understand: KB1. how to maintain the work area safe and secure

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KB2. how to handle hazardous material KB3. how to operate hazardous tools and equipment KB4. emergency procedures to be followed such as fire accidents, etc.


A. Professional Skills

Handling safety equipment

The individual on the job needs to know and understand: SB1. the purpose of using safety materials such as gloves, etc. SB2. how to use safety equipment such as fire extinguisher during fire accidents


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NOS Version Control

NOS Code ELE/N9910




Industry Sub-sector IT Hardware Last reviewed on 24/03/14



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Keywords /Terms Description

Sector Sector is a conglomeration of different business operations having similar business and interests. It may also be defined as a distinct subset of the economy whose components share similar characteristics and interests.

Sub-sector Sub-sector is derived from a further breakdown based on the characteristics and interests of its components.

Occupation Occupation is a set of job roles, which perform similar/ related set of functions in an industry.

Function Function is an activity necessary for achieving the key purpose of the sector, occupation, or an area of work, which can be carried out by a person or a group of persons. Functions are identified through functional analysis and form the basis of OS.

Sub-function Sub-functions are sub-activities essential to fulfil the achieving the objectives of the function.

Job role Job role defines a unique set of functions that together form a unique employment opportunity in an organisation.

Occupational Standards (OS)

OS specify the standards of performance an individual must achieve when carrying out a function in the workplace, together with the knowledge and understanding they need to meet that standard consistently. Occupational Standards are applicable both in the Indian and global contexts.

Performance Criteria Performance criteria are statements that together specify the standard of performance required when carrying out a task.

National Occupational Standards (OS)

NOS are occupational standards which apply uniquely in the Indian context.

Qualifications Pack (QP) QP comprises the set of OS, together with the educational, training and other criteria required to perform a job role. A QP is assigned a unique qualifications pack code.

Unit Code Unit code is a unique identifier for an Occupational Standard, which is denoted by an ‘N’

Unit Title Unit title gives a clear overall statement about what the incumbent should be able to do.

Description Description gives a short summary of the unit content. This would be helpful to anyone searching on a database to verify that this is the appropriate OS they are looking for.

Scope Scope is a set of statements specifying the range of variables that an individual may have to deal with in carrying out the function which have a critical impact on quality of performance required.

Knowledge and Understanding

Knowledge and understanding are statements which together specify the technical, generic, professional and organisational specific knowledge that an individual needs in order to perform to the required standard.

Organisational Context Organisational context includes the way the organisation is structured and how it operates, including the extent of operative knowledge managers have of their relevant areas of responsibility.

Technical Knowledge Technical knowledge is the specific knowledge needed to accomplish specific designated responsibilities.

Def

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Core Skills/ Generic Skills

Core skills or generic skills are a group of skills that are the key to learning and working in today’s world. These skills are typically needed in any work environment in today’s world. These skills are typically needed in any work environment. In the context of the OS, these include communication related skills that are applicable to most job roles.

Keywords /Terms Description

NOS National Occupational Standard(s)

NVQF National Vocational Qualifications Framework

NSQF National Qualifications Framework

NVEQF National Vocational Education Qualifications Framework

QP Qualifications Pack

SOP Standard Operating Procedure

Acr

on

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Annexure

Nomenclature for QP and NOS

Qualifications Pack

[ABC]/ Q 0101

Occupational Standard An example of NOS with ‘N’ [ABC] /N0101

Q denoting Qualifications Pack Occupation (2 numbers)

QP number (2 numbers)

9 characters

9 characters

[Insert 3 letter code for SSC]

N denoting National Occupational Standard Occupation (2 numbers)

OS number (2numbers)

Back to top…

[Insert 3 letter code for SSC]


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The following acronyms/codes have been used in the nomenclature above:

Sub-sector Range of Occupation

numbers

Passive Components 01 - 10

Semiconductors 11 - 20

PCB Manufacturing 21 - 30

Consumer Electronics 31 - 40

IT Hardware 41 - 50

PCB Assembly 51 - 55

Solar Electronics 56 - 60

Strategic Electronics 61 - 65

Automotive Electronics 66 - 70

Industrial Electronics 71 - 75

Medical Electronics 76 - 80

Communication Electronics 81 - 85

PCB Design 86 - 90

LED 91 - 95

Sequence Description Example

Three letters Industry name ELE

Slash / /

Next letter Whether QP or NOS Q

Next two numbers Occupation code 01

Next two numbers OS number 01

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