CONSTANCE A DAVIS68 Mckerrell Crescent Southeast, Calgary, AB T2Z 1N3 H: 403-477-5069 ♦ constance.davis@ymail.com

PROFESSIONAL SUMMARYI am Detail-oriented and organized effective at managing personnel, property and special projects. I oversee staff andmaintenance teams and act as a liaison between tenants and the Property Owners. I bring an excellent blend of peopleskills and an ability to implement and enforce property rules and regulations effectively.

SKILLSTenant and eviction laws Exceptional oral and written communication skillsCustomer service-focused Maintenance knowledgeBudgeting Financial budgeting and reportingKnowledge of building codes Complex problem solvingAdaptable

WORK HISTORY

Property Manager, 12/2014 to 08/2016Strategic Realty Management Corp. – 400, 630 8th Ave SW Calgary, Alberta

Managed 11 commercial properties totaling 495,451 square feet this includes retail, residential, office andgovernment tenants.Completed final move-out walk-troughs for tenants.Maintained accurate financial records, to ensure various departments are operating within the annual budget.Monthly variance analysis, ensuring properties are all operating inside of the budget.Analyzed and evaluated monthly and quarterly financial statements.Developed, reviewed and submitted property operating and capital budgets.Developed annual operating budgets and forecasts.Verified that all customer complaints were handled promptly and appropriately, using customer serviceprocedures to ensure tenant retention.Communicated regularly with key on and off-site tenant contacts to achieve satisfaction with building andservices.Identifying Leasing opportunities based on the Properties needs.Oversaw all building improvements, capital projects, tenant build outs and renovations.Maximized rental income while minimizing expenses through effective planning and control.Prepared specifications, solicited bids and approved subcontracts for building services, ensure all maintenancespecifications are completed in a first class manner.Coordinated with janitorial and engineering staff on maintenance and upkeep.Scheduled contractors for maintenance issues.Communicated effectively with owners, Tenants and on-site associates.Maintain vacant units so that they were market-ready at all times.Followed up on delinquent tenants and coordinated collection procedures.Monitored the timely receipt and reconciliation of rent collections in accordance with landlord and residentstatutes.Communicated with the owner regarding building and tenant issues.Generated professional networks by engaging in professional and industry organizations, such as BOMA Canadaand LEED.Handled disciplinary actions, performance appraisals and terminations.Delivered emergency 24-hour on-call service for any tenant issues.Responded to all Common Area Maintenance (CAM) inquiries.

Board member of the Pegasus Condo board as the secretary and sit on the inter office playbook committee,developing, reviewing and submitting property management playbooks.

Assistant Property Manager, 12/2012 to 12/2014Strategic Realty Management Corp. – 400, 630 8th AVE SW Calgary, Alberta

Followed up on delinquent tenants and coordinated collection procedures.Communicated effectively with owners, residents and on-site associates.Verified that all customer complaints were handled promptly and appropriately.Developed annual operating budgets and forecasts, as well as sales and marketing plans.Analyzed and evaluated monthly and quarterly financial statements.Introduced and monitored effective lease renewal programs.Reconcile monthly tenant rent roll and electronic fund transfer report and comment on any variance.Draft notice of defaults and payment demand letters.Draft all building memos and distribute via e-mail to clients.Followed up on delinquent tenants and coordinated collection procedures.Communicated effectively with owners, tenants and on-site associates.

Property Administrator, 06/2011Strategic Realty Management Corp. – 400, 630 8 AVE SW, Calgary, AB

Report monthly on the status of all accounts in arrears and forward accounts to collections if over 90 days.Create purchase orders in JDE Edwards and track orders requiring approval/cancellation/adjustment.Draft all building memos and distribute via e-mail to clients.Collect, manage and maintain client contact information.Responsible for inputting data from new lease agreements and amending agreements into JD Edwards as well aspreparing tenant statements and rent breakdowns for new clients.Tenant retention.

Legal Adminitrator/ Assistant, 03/2010 to 06/2011RCIM LLP Family Lawyers and Mediators – 1300, 707 7 AVE SW Calgary, Alberta

Oversaw project completion which included opening and updating client files, posting charges using PC law,invoicing clients, importing and exporting client charges from Copitrak and recording Principals time using PClaw.Answered multi-line phone systems, took messages, transferred calls, and scheduled appointment and setupconference calls.Composed and drafted all outgoing correspondence and reports for managers.Scheduled contractors and maintenance requests.Oversaw inventory and office supply purchases.Liaised with vendors to order and maintain inventory of office supplies.Handled all customer service issues, including cold calls and web site inquiries.Responsible for receiving all payments and collecting unpaid accounts.Prepared and distributed payroll for staff of 4 direct reports.

Project Coordinator, 09/2008 to 12/2008The Black Forest Wood Company – 603, 77 Avenue SE, Calgary, AB

Implemented a set of comprehensive tracking processes to monitor project performance.Directed planning, budgeting, vendor selection and quality assurance efforts.Defined clear targets and objectives and communicated them to other team members.Monitored timelines and flagged potential issues to be addressed.Assessed vendor products and maintained positive vendor relations.Accountable for payroll, banking, balancing accounts and verification of staff hours.In charge of shipping and receiving as well as purchasing office stock/supplies.

RCSR, 02/2009 to 03/2010Boardwalk Rental Communities – 200, 1501-1 St. SW, Calgary, Alberta

Completed final move-out walk-throughs for tenants.Carefully screened applicants for tenancy.Verified that all customer complaints were handled promptly and appropriately.Maintained a sufficient number of units so that they were market-ready at all times.Followed up on delinquent tenants and coordinated collection procedures.

EDUCATIONHigh School Diploma: 2002Lord Beaverbrook Senior High School - 9019 Fairmount Drive SE Calgary, Alberta

ACCOMPLISHMENTSI am the 2016 recipient of the BOMI Vyetta Sunderland scholarship award.I was a member on the Pegasus condo board as secretary.I assisted my colleagues in obtaining 50 BOMA Building certifications, the largest certification at one time.I part of the Playbook committee, creating and implementing new policies and procedures company wide.