COMMUNICATION

THE ART OF LEADERSHIP

2

“Communication is the single most important

leadership’’

Leadership is Enacted Through Communication

3

Communication Oriented

Responsive and receptive to questionsfrom participants

Ask and persuade rather than order or command

Explain the reasons behind changes and policies

Types of Communication

4

Speaking

Listening

Non Verbal

Writing

Communication Apprehension

5

Group Discussions

Public Speaking

One on One

Formal Meetings

Listen To Me!

6

Activity

Listener

Evaluator

Solution-Seeker

Good Listening Is An Active Skill

7

Observing – what one does

Hearing – what one says and how one says it

Feeling – how one is feeling

Sensing – what one has not said, but wishes to or means to say

Listening Skills

8

1. Have a purpose or reason for listening.

2. Ask questions.

3. Provide speaker with verbal and nonverbal feedback

4. Be aware of your attitudes towards the speaker and attempt to listen objectively.

5. Wait before responding. Do not formulate your response while the speaker is delivering the message.

9

6. Listen with your eyes as well as your ears.

7. Listen for feelings as well as information.

8. Look for important themes.

9. Avoid imposing your values on the speaker. Listen in a non-judgmental way.

10. Overlook negative aspects of the speaker’s delivery which might interfere with your understanding the message.

Nonverbal & Verbal Cues

10

Uh..

Um..

I/You Messages

11

YOU

I

Discussion Leadership

12

Qualities of the Leader

Interest in the topic

Able to involve everyone in the discussion

Able to balance the viewpoints

Has a basic plan, but is flexible

Directs the discussion, keeps focus on goals

THANK YOU

13