COMMUNICATION
THE ART OF LEADERSHIP
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“Communication is the single most important
leadership’’
Leadership is Enacted Through Communication
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Communication Oriented
Responsive and receptive to questionsfrom participants
Ask and persuade rather than order or command
Explain the reasons behind changes and policies
Types of Communication
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Speaking
Listening
Non Verbal
Writing
Communication Apprehension
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Group Discussions
Public Speaking
One on One
Formal Meetings
Listen To Me!
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Activity
Listener
Evaluator
Solution-Seeker
Good Listening Is An Active Skill
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Observing – what one does
Hearing – what one says and how one says it
Feeling – how one is feeling
Sensing – what one has not said, but wishes to or means to say
Listening Skills
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1. Have a purpose or reason for listening.
2. Ask questions.
3. Provide speaker with verbal and nonverbal feedback
4. Be aware of your attitudes towards the speaker and attempt to listen objectively.
5. Wait before responding. Do not formulate your response while the speaker is delivering the message.
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6. Listen with your eyes as well as your ears.
7. Listen for feelings as well as information.
8. Look for important themes.
9. Avoid imposing your values on the speaker. Listen in a non-judgmental way.
10. Overlook negative aspects of the speaker’s delivery which might interfere with your understanding the message.
Nonverbal & Verbal Cues
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Uh..
Um..
I/You Messages
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YOU
I
Discussion Leadership
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Qualities of the Leader
Interest in the topic
Able to involve everyone in the discussion
Able to balance the viewpoints
Has a basic plan, but is flexible
Directs the discussion, keeps focus on goals
THANK YOU
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