Communication Skills

It is no coincidence that some of the most successful people

on the planet just happen to beexcellent communicators

Definitions of communication

• The creation of understanding in someone else’s mind in order to promote mutually beneficial action.

• A sharing of information or ideas between or among individuals leading to a mutually beneficial outcome.

• The meaning of your communication is the response that you get.

Basics of Communication

1. Sender 2. Receiver 3. Message 4. Tools 5. Medium

Types of Communication

1. One-to-One 2. Group Communication 3. Mass Communication

Messaging One-to-One

• Sender:

1. Practice & Preparation 2. Know your audience (language – history – civilization – interests –

NEEDS) 3. BELIEVE IN YOUR MEESAGE ( understand – be inspired – GROW)

Messaging One-to-One

• Message:

1- Keep it Short & Simple 2- Address the real needs 3- Balance your message 4- Repetition

Messaging One-to-One

• Receiver:-- Constructing an effective dialogue 1- Opening 2- Open Ended questions 3- Closing 4- Follow Up

Messaging One-to-One

• Tools:1- Sender (Body language – Contact – SOUL) 2- Technology (from Wooden Sticks to Internet)

• Medium : 1- Reaching for the receiver (Socrates)2- Pe = Po - Int

Common communication Interference's

• Stress• Environment• Beliefs• Personality• Status• Ego• Prejudice• Lack of planning

• Language• Confidence• Emotions• Fear• Attitude• Values• Time• Noise• Distractions

Key Pitfalls• Lack of Knowledge (Moldova ??) https://www.cia.gov/library/publications/the-world-factbook/Moldova and Ukraine operate joint customs posts to monitor the transit of people and

commodities through Moldova's break-away Transnistria region, which remains under OSCE supervision

Trafficking in persons: current situation: Moldova is a major source and, to a lesser extent, a transit country

for women and girls trafficked for the purpose of commercial sexual exploitation; Moldovan women are trafficked to the Middle East, Eastern Europe, and Western Europe; girls and young women are trafficked within the country from rural areas to Chisinau; children are also trafficked to neighboring countries for forced labor and begging; labor trafficking of men to work in the construction, agriculture, and service sectors of Russia is increasingly a problem

tier rating: Tier 3 - Moldova does not fully comply with the minimum standards for the elimination of trafficking and is not making significant efforts to do so; the government failed to follow-up on allegations of officials complicit in trafficking cited in the 2007 Report, and it did not demonstrate proactive efforts to identify trafficking victims (2008)

Key Pitfalls: CULTURAL MISHAPS

Key Pitfalls

• Inflexibility • Despair • Jumping to Conclusion• Prejudice • Ambiguity

Group Presentations

• Same rules apply• Practice

HOMEWORK

1. (John 8 : 30 – 59) Please analyze the conversation between Our

Lord Jesus Christ & the Jews and His response to them.

2. (John 3 : 1 – 18) How did our Lord Jesus Christ teach us the

“art of conversation” from His conversation with Nicodemus.