Communication Skills. Interpersonal Communication is the exchange of thoughts, feelings, and beliefs...
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Transcript of Communication Skills. Interpersonal Communication is the exchange of thoughts, feelings, and beliefs...
![Page 1: Communication Skills. Interpersonal Communication is the exchange of thoughts, feelings, and beliefs between two or more people.](https://reader036.fdocuments.us/reader036/viewer/2022083004/56649da15503460f94a8d842/html5/thumbnails/1.jpg)
COMMUNICATION SKILLS
Communication Skills
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Interpersonal Communication is the exchange of thoughts, feelings, and beliefs between two or more people
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Two types of communication:
• Verbal - use words
• Nonverbal – sending messages that do not use wordsSheldon and Body Language
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Ways To Communicate
Speaking
Listening
Reading
Writing
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Body Language is nonverbal communication
Friends
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Mixed messages are when your words say one thing and your body or tone say something else
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Tips to Improve Communication Skills: 1. Use “I”
messages 2. Make clear
simple statements
3. Be honest with your thoughts and feelings
4. Use appropriate body language (use eye contact)
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Listening Skills:
Active Listening – hearing, thinking about, and responding to the other person’s message
Big Bang Theory - Poor Listening Skills
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Tips to Improve Listening Skills: 1. Use appropriate
body language2. Use
conversation encouragers
3. Mirror thoughts and feelings
4. Ask questions
Amy listening to Sheldon
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Refusal Skills: skills that help you say NO effectively
• Say NO in a firm voice• Promptly
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