Ed Batista, Interpersonal Dynamics, Class 4: Feelings & Feedback
50
Dynamics Interpersonal Ed Batista Winter 2016 CLASS 4: FEELINGS & FEEDBACK
-
Upload
ed-batista -
Category
Business
-
view
1.379 -
download
0
Transcript of Ed Batista, Interpersonal Dynamics, Class 4: Feelings & Feedback
Dynamics InterpersonalEd BatistaWinter 2016CLASS 4: FEELINGS & FEEDBACK
With your partnerVocabulary of Emotions
What emotions do I have difficulty feeling?What emotions do I have difficulty expressing?
With your partnerWhat social identities influence my
experience and comfort level with emotions?
EmotionWhat role do emotions serve interpersonally?Bradford & Huckabay Convey crucial information Signify importance Allow us to be known Early warning system
EmotionHow do emotions serve us as a species?Antonio Damasio, USC
EmotionEmotions evolved to support survivalUncontrolled emotion can lead us astray
Emotion
EmotionEmotion is integral to reasoningEssential for efficient decision-making
EmotionVictor Johnston, New Mexico State“Discriminant hedonic amplifiers”Boost signals in our mental landscapeThis is why…
Emotions areattention magnets
Photo by Garrett Mace [link]
EmotionJoseph LeDoux, NYU“A quick and dirty signal”Neural pathways 2xBut speed has a price…
EmotionRapid triggeringReflexive responsesSensing ≠ comprehension
Can I give you
Photo by Robbie Grubbs [link]
some feedback?
Why is feedback
Photo by Robbie Grubbs [link]
so stressful?
Feedback and
Photo by Mykl Roventine [link]
social threat
Photo by State Farm [link]
Threat responseFight, flight or freeze
Photo by State Farm [link]
Threat responsePhysiological
Adrenaline & cortisolOptimized for strength & speed
Photo by State Farm [link]
Threat responseEmotional
Fear & angerPrimed for snap judgments
Photo by State Farm [link]
Threat responseCognitive
Negativity biasImpairment & diminished capacity
Social threat
Photo by David Sim [link]
Some social situations ≈ Physical threatsSame response
PhysiologicalEmotionalCognitive
Photo by Andrew Vargas [link]
SCARF modelDavid Rock, NeuroLeadership InstituteWhat social situations trigger a threat response?
SCARF modelStatus
Photo by the National Guard [link]
SCARF modelStatusCertainty
Photo by Amy Ashcraft [link]
SCARF modelStatusCertaintyAutonomy
Photo by Charles Hoffman [link]
SCARF modelStatusCertaintyAutonomyRelatedness
Photo by Don-Pixel [link]
SCARF modelStatusCertaintyAutonomyRelatednessFairness
Photo by JMTImages [link]
With your partnerWhen do I experience social threat &
why?What factors are most triggering for me?
StatusCertaintyAutonomyRelatednessFairness
SCARF model
StatusCertaintyAutonomyRelatednessFairness
With your partnerHow might status & relatedness affect me
here?
Reframe the experienceOffering feedback ≠ Higher statusEmphasize choice & agencyBuild the relationship*Remember the Net
When gettingfeedback
When givingAvoid a threat responseBe mindful of perceived statusMore certainty & autonomyBuild the relationship*Remember the Net
feedback
RelationshipsJohn GottmanWhat characterizes successful relationships?
RelationshipsFeeling known by the otherA culture of appreciationResponding to bidsMutual influenceA soft start*
A soft start
Photo by Phil McElhinney [link]
Not like this
A soft start
Photo by Oakley Originals [link]
Like this
Begin with authentic positive intentEmphasize mutual goals
A soft start
3 triggers
Photo by Wendy [link]
Stone & Heen, Harvard Program on NegotiationWhat blocks feedback?What triggers defensiveness?
3 triggers
Photo by Wendy [link]
TruthRelationshipIdentity
With your partner
Photo by Wendy [link]
TruthRelationshipIdentity
How do these triggers affect me?What do they feel like personally?
Have yourStone, Patton & HeenHow can we manage feelings more effectively?(Manage ≠ suppress)
feelings…
In your half-What does it mean…
…to negotiate with my feelings?…to express my feelings fully &
carefully?
groups
Dynamics InterpersonalFor more:www.edbatista.com/interpersonal-dynamics.html
