Capability Presentation for Sapient

Capabilities Presentation

Collabera Overview & Services

3

Corporate Overview

9500+ Employees with $550M in revenues

36+ Global Locations 6 offsite global delivery centers

in US & India

Ranked in the top 10 US IT staffing firms by SIA

“The Best Staffing Company to Work For” for 3 years in a row by SIA

Ranked amongst the top 3 Supplier in over 75% of our clients

“Client Centric” Business Model & “High Touch” Consultant Care Model

3 Core Tenets – Quality, Responsiveness & Cost

Co-Investment and Partnership model resulting in High Client Retention Rate

Largest Minority owned IT Staffing Firm

NMSDC Corporate Plus Member Strong diversity model - Mentoring

& support Program Tier-2 reporting & analytics

Experienced Global Player

Consistent Performance &

Excellence

Diversity & Community

Development

The Right Partner

Services & Engagement

Models

Staff Augmentation - IT, Engineering & Professional; Managed Services; Team Services and Permanent Placement

Proximity Delivery Centers Global Talent Management Competency Leveraged Advanced

Staffing & Solutions (CLASS)

Technology Competency Units for qualifying and building proactive database of hard to find skills

24*7 operations, ensuring scalability & response

3Mn+ Active Candidates Database; Dedicated recruiting teams by

client & key competencies

Competency Driven Fulfillment

4

Global Footprint

4

• Morristown, NJ • Bentonville, AR• Phoenix, AZ• Pasadena, CA• San Francisco, CA• San Ramon, CA• San Diego, CA• Woodland Hills, CA• Tampa, FL• Atlanta, GA• Des Moines, IA• Schaumburg, IL• Holliston, MA• Detroit, MI• Minneapolis, MN• St. Louis, MO• Charlotte, NC• Worthington, OH• Irving, TX• Herndon, VA• Glen Allen, VA• Redmond, WA

UK

APAC

• Bangalore*• Baroda• Mumbai• Hyderabad• Gurgaon• Kolkata• Trivandrum*

US

• London

30+ Locations, 3 Global Delivery Centers, 3 Extended Delivery Centers in US. Resource Count: USA-6500+; APAC (Including India)- 4000+

Canada

• Philippines• Singapore• Malaysia

• Toronto, Canada

5

A leader in the IT Staffing Space

5

Key Offerings: IT Staff Augmentation, Managed services, RPO, Bulk Staffing services, Permanent Placement services, Master Vendor Program

Scalable and Nimble 24*7 Operating model offering onsite, offsite and offshore operations

Unique tower based recruiting model with dedicated account teams for each client program supported by Technology Competency Units

Strong analytics driven engagement model – each engagement monitored by SLA’s/ KRA’s that are applied to each team member and driven by dashboards

Powerful, homegrown, fully integrated systems that promote efficiencies across the Fulfillment lifecycle – sourcing, recruiting, resource management, compliance, on-boarding/off-boarding

High Touch Model focused on Employee Retention . A team of 100+ dedicated Employee Relationship Executives provide care to each resource.

600+ recruiters servicing US, India, Singapore, Malaysia and Philippines; Over 6000 resources on active engagements in the US; 3000+ employees out of APAC & India

CONSISTENT SERVICE TRACK RECORD SINCE 1991 Key Facts

Over 15,000

placements p.a.

Requirement to

submissions ratios of

>90%

Interview Ratios >

33%

Hire Ratios > 24%

75% Resource

contract renewals

Low Warranty Claims

< 1.0 % p.a.

Low Attrition ~ 9-12%

100% compliance on

client SLA’s

Potential Engagement Models

T&M Pricing Risks Managed by Client Onsite, Offsite & Offshore

Fixed / T&M Pricing Onsite, Offsite & Offshore Defined Deliverables expectations

Fixed / T&M Pricing, Onsite, Offsite & Offshore Volume commitments Semi-Managed and defined output expectations Retention of business knowledge Flexible Ramp-up & ramp-down

Defined Scope and Governance Committed SLAs Penalty and Rewards Leverage Tech & domain

experience

Output and Outcome based pricing End to End ownership with predictable

outcomes Demand Management Highest value add to business Volume Discounts Penalty and Rewards

Managed Services Model

Fixed Priced SLA Based Model

Variable Capacity Model

Staff Augmentation

Fixed Capacity Model

Incr

easi

ng V

alue

add

Best Practices CMMi Level 5 Ver 1.3 ISO 27001:2005 PCI DSSv 2.0 SSAE 16 Type II ISO 20000

6

APAC Headcount

7

Primary Skill Core Skills Head Count

Project Management & Architects

Delivery Manager, Program Manager , Sr. Project Manager, Project Manager, Java technical Architect, Dot net Architect, ETL Architect, Data Architect 45+

Operating Systems WinNT, Linux, Unix, HP-UX, Sun Solaris, AIX, OS 390, Dos 400+

Microsoft Technology VC++, C#, .NET Framework, C#.Net, VB, VB.Net, ASP, ASP. Net, ADO, ADO.Net, COM, COM+, DCOM, SQL Server, MFC, Win 32, Windows Exchange Server, Windows Active Directory 720+

JAVA Technology J2EE, EJB, JMS, XML, XSL, JDBC, Struts, Swing, JSP, JMS, Apache, Tomcat, Weblogic, Websphere 380+

ERP Applications SAP (ABAP / LE / EWM /EP/ PP / MM / SD / FICO / BW / HR / PS / XI / NET WEAVER / BASIS), PeopleSoft, Oracle Apps, Baan. 375+

Testing Manual Testing, Automated Testing, Win Runner, Load Runner, QTP, Silk Test, Test Director, Black Box Testing, White box testing, Rational rose, Bugzilla 340+

Embedded Systems C on UNIX, Networking, Device Drivers, Net kernel, BIOS, Assembly, MPEG DVD, MP3, JPEG, Set Top Box, DVB, Microprocessors, Microcontrollers, Front End and Back End. 240+

InfrastructureNetworking, Administration, Support (AIX, Solaris, HPUX, and Linux), Exchange Server, Lotus Domino, and Database Administration (Oracle, SQL, People Soft, Informix, DB2, DB2UBA, Mainframe DBA, etc.), Solution Consultant - Datacenter and Storage, IT Service Management, VMware.

420+

Open Systems C, C++, ORACLE 120+

Data Warehousing Informatica, AbInitio, Teradata, Erwin, Cognos, Hyperion. Brio, Micro Strategy, Ascential Data Stage, Business Objects, SAS, Data Modeler 155+

Mainframes Cobol, JCL, VSAM,PL/1, DB2, IMS DB, IMS DB/ DC, IDMS,OS 390, MVS,CICS, REXX, VAX VMS 200+

AS 400 CL/400, COBOL/400, Cool:Gen, RPG/400, DB2/400, RPGLE/400, SQL/400. 75+EAI Technologies Biz Talk, Siebel, EAI, TIBCO, Web Methods 70+CMS Technologies Documentum, SharePoint Portal Server, FileNet 85+Non IT Sales and Operations 400+Others Niche skills – Big Data, Service Oriented Architecture, etc. 150+

Total – Head Count 4175+

Engagement Process- Recruiting Strategy and Methodology

- Quality and Screening- Governance & Account Structure- Skills expertise and virtual pool

9

Acquiring and Managing Talent

9

Pre EmploymentDuring Employment

Engagement

Talent Acquisition

Process

Referral program

Job portalsDirect Hiring

Candidate engagement

On Boarding experience

Learning and leveraging

Employee Engagement

Talent Intelligence

Communication

Career Development

Performance &

Reward Management

Exit Procedures and Transition Attract

Engage

Retain

Tower-Based Competency Recruiting Model

10

Client Centric Recruiting Model

Scalable and Nimble model 24*7 Recruiting Engine –

Core recruiting team supported by ancillary teams to handle demand spikes.

Competency Based recruiting units – focused on core skills and emerging technologies

Knowledge-based adaptive recruiting process

Proactive pipelining of resources by Region, Skill, Job-Title, Domains

Quality Control through Dedicated Screening Teams and driven by SMEs

Over 3M active profiles

Highly Automated Recruiting Systems Crafted for Each Client – Cost, Quality, Speed

Cost Collabera average rates approx. 10% lower than peer

suppliers.

Quality Collabera’s Select% 20% higher than Industry

Speed Collabera’s average Speed best among peer

suppliers

Coverage Collabera Response% highest among

peer suppliers

11

4-Step Candidate Screening Process

11

ResumeScreening

TechnicalAssessment

Soft SkillsAssessment

Verification

• Add screening score to Applicant Tracking System (CATS)

• Submit screened resource to Client

• Stability• Certifications• Education• Industry

experience

• Tech FAQs• Online testing• ProveIT• Derrico• Aptitude test

• Communication• Attitude• Teamwork• In-person• Webcam• Video Conf.

• ID checks• Past work

references

CANDIDATE SCREENING CELLResponsible for ascertaining quality of candidates sourced by the Recruiting team. Effectiveness of the CSC proven by several statistics, including the following

Low Warranty Claims < 1.0

Low Attrition ~ 9-12%

STRINGENT SCREENING PROCESS ENSURES CANDIDATE QUALITY

Highly Integrated Ecosystem Of Tools, Systems & Processes Drives Efficiencies

Tools

Calculators

Dashboards

Matching BOTS

Training

CLIENT SATISFACTION

LOWER COST

INCREASED EFFICIENCIES

Systems & Processes

Applicant Tracking

Recruitment Portal

Partner Portal

Workflow

TOOLS SYSTEMS

PROCESSESPEOPLE

Automated TimecardVerification

CMS & Client Survey System

CARES Ticketing System

HR/ Performance Mgmt, Survey

System

Technology core to our processes

12

13

Advanced Analytics, Dashboards & SLAs

13

Collabera Executive

Management

National Account Manager

Recruiting Managers & Leads

Individual Recruiters

•Wage rate trends by Job Role, Skill & Region• Negotiation trends by

Job Role, Skill & Region• Negotiation trends for

General vs. Special skills• Competitive analysis

of lowest rates by Job Role, Skill & Region• Regional vs. National

trends. • Secondary Market

research

Executive dashboardAdvanced Analytics

Recruiter dashboard

STRONG GOVERNANCE & ADVANCED ANALYTICS HELP MEET SLA’S

Scorecard Performance across Key Clients

14

Collabera’s Client RankingsIndustry Benchmarks

Technology Competency Units

15

• Focus on commonly consumed skills – Java, .Net, PM, SAP etc.• Specialized team of over 150 recruiters with deep industry & subject knowledge• Pipeline of pre-qualified, highly skilled candidates• Improved placement ratio to over 45%• Reduced time to place resources by over 48 hours• Ability to rapidly scale up resources• Region and Skill focused resource pipelines

Benefits of Technology Competency Units (TCUs):

T C U

TCU Competencies:

Partnership with SAP since 1995 750+ active engagements

Global resource pool of 21,000+ active profiles

Collaboration with our DW/BI TCU provides additional capability in Business Intelligence

Over 40 SAP certified recruiters working closely with our client teams

Skills supported include: Logistics & Supply Chain, Financial & Controlling, CRM, SRM BI / Analytics, HANA, Master Data Management, HCM / Success Factors, IS-xxx Solutions

SME support for key SAP modules available to our clients on request

Avg time to submit ~ 24-48 hours

Over 3000 active engagements globally Strong Qualification and filter process for candidates

Over 500,000 active profiles in our global database

Gold certified partner with Microsoft

100+ recruiters specializing in pipelining talent

Roles fulfilled include: Business and System Analysts, Architects, Software developers – (Front-end, Middleware, Back-end, Front-to-back, Devops), among others.

Client Centric Account Management

16

Dedicated Engagement manager & team

Gain full understanding of your program:

Preferred communication map Key Skills and Needs Spend and Technology focus by

location Compliance & On-boarding

requirements Timesheets and Invoicing

requirements Set up detailed process for

operations, on-boarding, timesheets and accounts

Proactive resourcing pipelines by key location and hot skills

Executive Sponsor

Engagement Manager

Recruiting / Delivery Mgr

Dedicated Recruiting Team

Competency based Recruiting Groups – SAP, PM-BA, Java/.Net, Mobility, DW/BI, Cloud, Big Data

Shared Corporate Functions - HR, Accounts, Contracts, Legal, Operations etc.

Managed Solutions driven by CLASS

Collabera Executive

Management Team

Collabera Executive Steering Committee

(CEO, COO, Executive

Management)

Employee Care & Retention

17

High touch model

• CARES – issue resolution and escalation process (consultants and client)

• Single POC• Smooth on-boarding• Timely issue resolution• Expectation

management• 1 ER for every 20-25

employees

Personal & Career Development

• Reward & recognition• Training• Mentoring• Relocation and

Financial assistance• Multi-option Benefits

program

Effective Re-Deployment Model

• Over 35% redeployment across clients

• < 10 days wait• 15-day roll-off lists

COLLABERA EMPLOYEE CONNECT – “RECOGNIZED AS THE BEST EMPLOYER TO WORK FOR – LARGE” by SIA – 2 Years in a row.

Rewards & RecognitionsStar-performer awards * Spot awards

Referral bonuses & raffles * Project-end bonuses

EFFECTIVE RESOURCE MANAGEMENT LOW ATTRITION

Recommend Collabera to Friends > 91%

Satisfaction With Collabera > 93% New Initiatives > 90% Training > 88% took advantage

Employees and Prospective Employees

18

• Top notch Fortune 100 client base provides best in class opportunity in state-of-the-art technology platforms and projects

• Over $550 Million in annual revenues, Collabera is viewed in line with large and stable IT companies providing global opportunities, high stability, training, and career development plans

• Several Collabera’s global clients have presence in Hyderabad and Bangalore offering local opportunities if one client project ends

• Collabera’s own development centers in Bangalore and Trivandrum provide options to our employees of working on Collabera’s own client projects for our large US and UK based clients

• Large IT staffing operation in US (over 4000 consultants placed in US) provides added options and long term growth options to employees by providing them options to relocate to US

• Collabera has a unique positioning as a company – providing flexible domestic staffing operations to clients, and yet having cultural mindset of US based IT consulting companies when it comes to HR, ER and retention control policies

• Large enough to be financially stable but not as huge as some of the big companies with high overhead, allow us to offer a 20% to 25% higher compensation structure to our employees without overcharging our clients

• Collabera’s deeply rooted cultural mindset that our employees are also our clients goes a long way for us in employee retention

• Vast breadth of project options and locations, provides our employees the flexibility, that they sometimes may not get in very small staffing shops, or in extremely large and rigid big IT companies

19

• Mainly supporting for Lab Technician, STB /Protocol/GSM Tester, AIX /Calearcase/Linux Admin, Incident / Change Management, Infra Lead, Network Engineer, Mobile Application, Android, C++, WLAN, Java, VOIP, Embedded, .Net• Over 80+ consultants placed.• Locations Supported - Bangalore, Chennai, Hyderabad, NCR, Mumbai

• A medal of appreciation in 2013 for “good job done” – India• Ranked amongst the top suppliers in US in the new supplier addition category – Qualcomm, Visa and Toyota• Over 100+ consultants placed.

• Among the top 2 vendors just in 2 years• 150+ consultants on billing. • Servicing for both IT and Non IT skills.• Supporting mainly for .NET , Java, PL/SQL, SharePoint and niche skills like OSB/LSB, Siebel,

Agile for Noida, Bangalore, Pune and Hyderabad.

• Preferred vendor since 1998• Global relationship status and awarded GEMS vendor status in 2011• State-of-the-art offshore center supporting infrastructure management for large IBM

customers• Executing managed services projects for IBM and IBM’s customer’s• Over 1500 consultants on IBM engagements currently

• Ranked No. 3 vendor• We are identified as one of the Master Supplier.• Over 200+ consultants placed.• Offshore SOW (Hyderabad)

• Among the top 2 vendors just in 2 years of time.• Servicing for both IT and Non IT skills. Mainly for Java, .NET, Network Security and

Application Development.• Placed highest number of resources in 2012.

A few success stories

An innovative systems, services, software and solutions organization

A leading global investment bank and securities firm based out of U.S.

A leading consulting, technology and outsourcing services provider

World leader in next-generation mobile technologies based in U.S.

A pioneer in bringing mobility revolution across the world

U.S. based unconventional PC company to global technology leader

20

Key Differentiators

• Scalable model – Core team augmented by additional teams to handle demand spikes

• Onsite/Offsite/Hybrid delivery models that can be customized to offer a cost-effective delivery mechanism

Delivery Model

• Client centric model; Engagements and Recruiting teams tailored for each client

• Few and deep client relationships Strategic staffing vendors for Fortune 500 corporations

Business Model

• Active database of over 2 Mn profiles refreshed 3 times a day

• Powerful 24*7 Engine; Pioneered numerous best practices

• Stringent SLA’s help us rank in the top 3 vendors across 75% of our clients based on their scorecard evaluation.

Recruiting/Delivery

• “High Touch” resource retentions program which gives us the ability to attract & retain high quality talent – Retention closer to 90%.

• Recognized as “The Best Staffing Agency To Work For – Large” by SIA for 2 years in a row

Retention

• Executive Oversight for all strategic engagements

• Scalable, agile, responsive and flexible.

• Aggressive pricing with Tier 1 team and infrastructure

Right sized firm

Talent Pool Engineering Category IT Category

Software Hardware Software IT / Lab / System SupportMultimedia Software Engineer C / C++ Multimedia Domain – Display / Video /

Graphics / Audio / Camera LCD codec and driver development exp.

Design & Verification Engineer SystemVerilog UVM / OVM IP based verification

ETL / Informatica Developer Lab Technician

Core BSP Product Engineer C / C++ Embedded Unix / Linux Micro Controller / Micro Processor

Memory BIST – HW – Hardware Engineer Experience on Memory Characterization Verilog & VHDL

Senior Oracle EBS Developer Project Analyst / Project Coordinator

Test Engineer Android / Bluetooth Testing Software Automation Testing Mobile / Android platform Experience on USB / Bluetooth / WLAN

Physical Design Engineer Floorplan support Timing & Closure Tools like Talus and ICC

Software Developer – VBA Scripting and MS Excel Construction Coordinator

Software Engineer SOC Driver Development C / C++ Linux Kernel Development USB / Ethernet / Bluetooth driver development

Emulation Engineer RTL FPGA Synthesis Xilinx

Cognos Developer IT Engineer / System Administrator

Software Test Engineer Software Automation Testing Perl & Shell Scripting Automation and integration testing

Physical Verification Engineer DRC LVS

Business Analyst – Oracle EBS

Software Developer IMS / SIP Development C / C++ Networking Domain Experience on VOIP and SIP

Baseband Engineer Circuit / PCB Design

Software / Target Integration Engineer C / C++ Integration experience Perl / Python scripting experience

Post – Silicon Validation RTL FPGA Synthesis Xilinx

System Test Engineer UMTS / LTE Domain CDMA/EVDO Modems WLAN (e.g. 802.11) WWAN technologies such as LTE, UMTS,

CDMA2000 UMTS / WCDMA Access Stratum layer 3GPP / LTE

21

Performance - Embedded & Chip Design / Manufacturing Companies

Client Current HC Skills Location

American global semiconductor company 100+

Hardware, WLAM, Multimedia, Embedded, LTE, 3GPP / LTE, BSP Product, Android, Bluetooth, SOC Driver, IMS / SIP Development, Physical Design, Design & Verification, Mainframe PL1, Dot Net, Testing, PL/SQL, Java, Security/Firewall, iSeries Admin, WAS Admin, Shell Scripting Developer, Problem Management, Network Security

Bangalore, Chennai, Hyderabad

A pioneer in bringing mobility revolution across

the world 100+

Lab Technician, STB /Protocol/GSM Tester, AIX /Calearcase/Linux Admin, Incident / Change Management, Infra Lead, Network Engineer, Mobile Application, Android, C++, WLAN, Java, VOIP, Embedded, Dot Net

Bangalore, Chennai, Hyderabad, NCR and Pune

A software services provider for

communications, media and entertainment

industry

100+ SFDC, Testing, Java, Pl/SQL, System Admin, Unix/Linux Admin, Windows Admin, Network Admin, Protocol Admin Bangalore, Pune, NCR

American Broadband and Telecom company 50+

Mainframe PL1, Dot Net, Mobile Testing, PL/SQL, Java, Security/Firewall, iSeries Admin, Technical Support, OBIEE, Cognos, Single view, Weblogic, UI Designer, PeopleSoft

Bangalore, Chennai, Hyderabad, NCR and Pune

South Korean Chaebol 25+ Dot Net, C/C++, Android, Multimedia, Lotus Notes, MS Exchange Admin, Lotus Notes Domino, WPF Bangalore, NCR, Pune

A global provider of technology for electronic

payments25+ Java, Testing, AIX/Unix, IMS Support Bangalore

An MNC being the largest provider of mobile and

fixed telephone25+ Data Network Engineer, Voice Tech Support, DBA, PeopleSoft, Java Bangalore, NCR,

Pune, Hyderabad

22

Category Skill Availability (Vanilla/ Niche)

Capacity (How many can we deliver in a month?)

Lead time to onboard

Software Development

WLAN Vanilla 8 0-30 DaysMultimedia Vanilla 8 0-30 Days

Storage Vanilla 12 0-30 DaysEmbedded Vanilla 12 0-30 Days

Hardware

DFT Niche 6 0-30 DaysDesign

Verification Niche 6 0-30 Days

DLS Niche 6 0-30 Days

Testing

Multimedia Vanilla 12 0-30 DaysRF/ Iden Testing Niche 6 0-30 Days

QTP Niche 2 0-30 DaysUAT Vanilla 12 0-30 Days

Delivery Capabilities

23

Category Skill Availability (Vanilla/ Niche)

Capacity (How many can we deliver in a month?)

Lead time to onboard

ERP

SAP Vanilla / Niche 6 to 12 (Depends on Modules) 0-30 DaysOracle

Financials Niche 2 0-30 Days

Peoplesoft Niche 2 0-30 Days

NetworkCCNA Vanilla 16 0-30 DaysMCSE Vanilla 16 0-30 Days

DW/ BI

SAS Niche 2 0-30 DaysCrystal Reports Niche 4 0-30 Days

Cognos Niche 2 0-30 DaysInformatica Niche 2 0-30 Days

Business Objects Niche 4 0-30 Days

Helpdesk/ Technical Support

L1 Support Vanilla 20 0-30 DaysL2 Support Vanilla 20 0-30 DaysL3 Support Vanilla 20 0-30 Days

24

Delivery Capabilities (Contd.)

Contd…

25

Category Skill Availability (Vanilla/ Niche)

Capacity (How many can we deliver in a month?)

Lead time to onboard

App Dev

JAVA Vanilla 8 0-30 DaysAndroid Vanilla 8 0-30 Days

C# Vanilla 12 0-30 Days.NET Vanilla 12 0-30 DaysVB Vanilla 12 0-30 Days

Embedded Vanilla 12 0-30 Days

Databases

Oracle Niche 6 0-30 DaysSybase Niche 2 0-30 Days

Teradata Niche 2 0-30 DaysSQL Server Vanilla 12 0-30 Days

DB2 Niche 2 0-30 Days

OSLinux Vanilla 12 0-30 Days

AIX/ UNIX Niche 6 0-30 DaysWindows Vanilla 16 0-30 Days

Middleware

Websphere Niche 2 0-30 DaysWeblogic Niche 2 0-30 DaysTomcat Niche 4 0-30 DaysApache Niche 2 0-30 Days

Partnering Together ……working towards great beginnings with guaranteed success..