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Collabera philippines overview (2016)
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Transcript of Collabera philippines overview (2016)
Overview
A Global IT Staffing Solutions Firm • Established in 1991, headquartered in New Jersey
• $525 million in revenue with 10,000+ employees
• 36 offices across 7 countries; 3 Proximity Delivery Centers in the U.S.
• Unique onshore/offshore Staffing model
• Global staffing partner to 50% of our top clients
• Offices in US, Canada, UK, India, Malaysia, Philippines and Singapore
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Global Footprint
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3 Proximity Development Centers in US
Morristown, NJ | Tampa, FL | Irving, TX
• Bentonville, AR
• Phoenix, AZ
• Pasadena, CA
• San Francisco, CA
• San Ramon, CA
• San Diego, CA
• Woodland Hills, CA
• Atlanta, GA
• Des Moines, IA
• Schaumburg, IL
• Holliston, MA
• Detroit, MI
• Minneapolis, MN
• St. Louis, MO
• Charlotte, NC
• Worthington, OH
• Herndon, VA
• Glen Allen, VA
• Redmond, WA
United States
Canada
Toronto United Kingdom
London
• Philippines
• Manila
• Cebu
• Singapore
• Malaysia
• India
- Bangalore
- Baroda
- Mumbai
- Hyderabad
- Gurgaon
- Kolkata
- Trivandrum
APAC
Performance
• Ranked the “Best Staffing Firm to Work For” 4 years in a row by SIA
• Ranked among the Top 10 IT Staffing firms in the US
• Recognized as the largest minority-owned IT Staffing firm in the U.S.
• Over 75% of our clients rank us in their top 3 suppliers by performance
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Critical Success Factors
• Client-centric business model
• High touch employee care model
• Competency-driven and client focused recruiting
• Proprietary systems and metrics driven dashboards
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Philippines Overview
Collabera – Philippines Operations
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• Located in the heart of Metro Manila at
Ayala Avenue, Makati City
• Office in Ayala Business Park, Cebu
• Connectivity to access Collabera’s Global
systems/ applications
• State of the Art facility, following
Collabera’s Global best practices
• Dedicated Training facility
• Affiliations with leading Industry bodies
and Associations in Philippines – CCAP,
IBPAP, PSIA & HIMOAP
• Current Headcount of 1500+ resources working across local and global clients
• Local Sales and Account Management team in place
• Local recruiting & operations team in place
• Offshore based sourcing team in India for extended bandwidth
• Expansion into SOW and project services in 2016-17
• Executive management commitment
• Focus on Collabera’s global clients
• Added close to 40 new accounts in 2015-16
• Expansion into value add services like
Managed services, SoW and Fixed Price
business
• Aggressive growth targets for 2016-17
• Client centric approach – dedicated
Account Management and recruiting
teams
Operational Overview
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• Positioned at the heart of Metro Manila with capacity to house over 350 resources
• Office staff strength of 280+ resources which includes 220 Recruiters, 25 Account
Managers and other Support Functions
• Active Headcount of more than 1500 contractors deployed to various Clients in the
Philippines
• Integrated Employee Relations and HR-Operations team
• Supporting requirements in Metro Manila, Metro Cebu and other Provincial areas
Our Service Offerings
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Permanent Placement
Staff Augmentation
Landed Resource Program
Payroll Services
Hire, Train and Deploy
Managed Services
RPO
From pure play staffing to managed
services, we are one-stop solution
providers for all your recruitment
needs
Domains/Industries
Information Technology
Shared Services
Financial Services/Insurance
BPO/KPO/Contact Centers
Healthcare
Engineering/Oil & Gas/Power
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Client-centric business model driving performance
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Dedicated teams trained
to meet your individual needs
Teams crafted specifically for each client,
using Collabera’s unique Account
Mapping Process (CAMP)
Continuous investments in people,
systems, tools and processes specific
to your line of business
Stringent 4 stage candidate
qualification process
Integrated ecosystem of tools, systems and processes drive efficiency
Automated
Timecard
Verification &
Paperless Invoicing
Dashboards &
Reporting
Workflow
TOOLS
Calculators
SYSTEM &
PROCESSES
PEOPLE TOOLS
PROCESSES SYSTEMS
CARES
Ticketing
System CAFE Client
Feedback
Mechanism
Training
CBTs
PLACE
Partner
Portal
Resource Data
repository
Performance
Mgmt, Survey
System
Increased efficiencies
Effective Project
Management
Reduced Costs
Risk Mitigation
Successful Transition
• Effective compliance process
100% compliance
• Tracking tenure of resources
and off-boarding
• Tracking visa renewals
• Timely and effective reporting
• Issue tracking and resolution
• Sub-tier management
Systems driving Performance
Talent Pipeline (IT)
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Category Skill Availability (Vanilla/ Niche) Capacity (How many can we deliver in a month?) Lead time to onboard
App Dev
JAVA Vanilla 8 0-30 Days C++ Vanilla 8 0-30 Days C# Vanilla 12 0-30 Days
.NET Vanilla 12 0-30 Days VB Vanilla 12 0-30 Days
MF COBOL Vanilla 12 0-30 Days
Databases
Oracle Niche 6 0-30 Days Sybase Niche 2 0-30 Days
Teradata Niche 2 0-30 Days SQL Server Vanilla 12 0-30 Days
DB2 Niche 2 0-30 Days
OS Linux Vanilla 12 0-30 Days
AIX/ UNIX Niche 6 0-30 Days Windows Vanilla 16 0-30 Days
Middleware
Websphere Niche 2 0-30 Days Weblogic Niche 2 0-30 Days Tomcat Niche 4 0-30 Days Apache Niche 2 0-30 Days
Talent Pipeline (IT)…Contd
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Category Skill Availability (Vanilla/ Niche) Capacity (How many can we deliver in a month?) Lead time to onboard
ERP
SAP Vanilla / Niche 6 to 12 (Depends on Modules) 0-30 Days
Oracle Financials Niche 2 0-30 Days
Peoplesoft Niche 2 0-30 Days
Network CCNA Vanilla 16 0-30 Days MCSE Vanilla 16 0-30 Days
Testing QTP Niche 2 0-30 Days UAT Vanilla 12 0-30 Days
DW/ BI
SAS Niche 2 0-30 Days
Crystal Reports Niche 4 0-30 Days
Cognos Niche 2 0-30 Days Informatica Niche 2 0-30 Days
Business Objects Niche 4 0-30 Days
Helpdesk/ Technical Support L1 Support Vanilla 20 0-30 Days L2 Support Vanilla 20 0-30 Days L3 Support Vanilla 20 0-30 Days
Talent Pipeline (Non IT)
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Category Skill Availability (Vanilla/ Niche) Capacity (How many can we deliver
in a month?) Lead time to onboard
Health Information Management (HIM)
Medical Transcription Vanilla 80 0-30 Days
Eligibility Verification Vanilla 95 0-30 Days
Medical Coding Niche 40 0-30 Days
Claims & Denial Vanilla 55 0-30 Days
Pharmacy Benefits Management Vanilla 95 0-30 Days
Back Office Outsourcing
Human Resources Vanilla 45 0-30 Days
Finance Vanilla 55 0-30 Days
Audit/ Compliance Vanilla 50 0-30 Days
Admin/ Operations Vanilla 75 0-30 Days
Front Office Outsourcing
Customer Service Vanilla 90 0-30 Days
Sales and Marketing Vanilla 90 0-30 Days
Technical Support Vanilla 95 0-30 Days
Some Case Studies - Philippines
• Volume Hiring
• Delivered 350+ resources exclusively for one of the Top BPO companies over a period of 3 months and 100+ resources for a
Fortune 500 Healthcare company’s BPO operations in 4 weeks
• Designed the complete ramp up plan with the help of client calibrations
• Contingent Planning for attrition and drop outs to meet the required headcount on the production floor
• RPO
• Manage end to end recruitment process for a Fortune 100 company and one of the most prominent BPO company
• Complete adherence to productivity and statutory SLAs
• Manage vendors and other channels to ensure complete support to the client
• Landed Resources
• Landed 50+ resources and 100+ in pipeline for one of the world’s Largest IT Services firm for building various capabilities
• Seamless and timely completion of all visa related matters
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Our Value Proposition • Proven Global Industry Leader – over 23 years experience in the Staffing & Services space
• Strong Fundamentals – financially strong, US based management, client-centric culture
• Successful Track Record – dedicated, performance-driven client engagement teams
focused on becoming one of the top 3 vendors
• End to End Staffing Solutions – One shop stop for all kind of staffing needs and provide solutions based
on client needs
• Recruiting – competency-based model for better quality and 24/7 recruiting operations
for better responsiveness
• Value beyond Staffing – Technology Competency Units (TCUs) for high performance synergistic teams
providing better governance, ownership and quality
• Cost Effective Engagements – work with clients to reduce the per hire cost and maintain the quality
standard
• Retention – high touch employee care model and HR strategies resulting in above
industry retention levels and awards
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Collabera Technologies Private Limited,Inc.
40F Rufino Pacific Tower,
6784 Ayala Avenue,
Makati City
Metro Manila 1226
Philippines
Main line: +63 (2) 6250343
Contact Us:-