Cockpit & Crew Apps...Copyright SITAONAIR 2017 • Due Global Warming turbulence is set to increase*...
Transcript of Cockpit & Crew Apps...Copyright SITAONAIR 2017 • Due Global Warming turbulence is set to increase*...
Copyright SITAONAIR 2017
Cockpit &
Crew Apps
Toby TUCKERSITAONAIR Connected Crew
Portfolio Director
Copyright SITAONAIR 2017 12
Case Study 1 – Cockpit and Crew Apps
• CrewTab co-creation use case
with Virgin Australia
• eWAS (EFB Weather
Awareness Solution) – save
money by avoiding the
avoidable
Copyright SITAONAIR 2017
CrewTab –
Personalizing the
Experience
Copyright SITAONAIR 2017 - Confidential 14
Connected aircraft: Addressing core business drivers
Strategic Airline Imperatives
Grow
Ancillary
Revenues
Improve
Passenger
Experience
Improve
Operational
Efficiency
Creating connected aircraft reality
Copyright SITAONAIR 2017 - Confidential 15
CrewTabProvide crew with a tablet interface to enhance
their activities by digitizing paper and workflow
processes, enabling them to deliver a personal
service using individual customer information
Copyright SITAONAIR 2017 - Confidential 16
CrewTab from SITAONAIR
The opportunity
Improving customer service is a key business driver for airlines. Cabin crews are the primary
component in delivering an excellent passenger experience, as they spend more time with
passengers than any other airline employee.
Copyright SITAONAIR 2017 - Confidential 17© SITAONAIR 2015
Let’s get personal!
With CrewTab, crew can NOW
provide a personalized experience
Copyright SITAONAIR 2017 - Confidential 18
How has SITAONAIR’s CrewTab has digitally-
transformed Virgin Australia’s
cabin crew experience? Watch video here
Copyright SITAONAIR 2017 - Confidential 19
• CrewTab enhances cabin crews’ pre-flight, in-
flight and post-flight activities by digitizing paper
and workflow processes
• Through an easy-to-use tablet interface, CrewTab
enables your people to deliver a range of
services efficiently, including retail
• By reducing time spent on paper-based admin,
CrewTab allows your team to focus on delivering
a personal service, which is enhanced by
individual passenger information
• Passenger information can be displayed through
integration with the airline Loyalty/CRM system
Solution overview
CrewTab
Copyright SITAONAIR 2017 - Confidential 20
• Passenger module - final passenger counting status
based on regular synchronization with CrewTab Server,
various filters on passenger are configurable, seat-map
view
• Forms module – digitized forms, contextual =
automatic pre-fill of the known fields from passenger &
flight info, filled forms automatically send to pre-defined
destination upon synchronization
• Manuals module – all documentation automatically
synced with latest publish instructions, organization by
folders, read notifications,
Main modules of the CrewTab app
Standard features
Copyright SITAONAIR 2017 - Confidential 21
Distribution and collection of passenger data
Customer IT
back-end
1
2
Distribution of passenger related
data according to the flight
Collecting additional data or correction of
passenger/customer profile using forms.
from DCS (standard) /
from CRM & loyalty system (optional)
via ”forms” (standard) (stored in waiting folder / email)
via CRM & loyalty system (optional)
Copyright SITAONAIR 2017 - Confidential 22
High level architecture
SITA private cloud
• Virtualized environment hosted in the
SITA ATI cloud data center
• Dedicated database with real-time
replication
• Any application node is redundant (2 to
4 nodes depending on the workload)
• Fully automated deployment
• Two instances UAT and PROD provided
Admin portal
(GUI)
Crew Server
(mediation)
Crew Form Exporter
(extraction)
SFTP
SMTP /
Postfix
database
Historical data available
Copyright SITAONAIR 2017Copyright SITAONAIR 2017
eWAS – EFB Weather
Awareness Solution
Toby Tucker
Portfolio Director
SITAONAIR
Copyright SITAONAIR 2017 - Confidential 24
Connected aircraft: Addressing core business drivers
Strategic Airline Imperatives
Improve
Passenger
Experience
Improve Airline
and Passenger
Safety
Improve
Operational
Efficiency
Creating connected aircraft reality
Copyright SITAONAIR 2017
eWASProvide your cockpit crew with a pilot-centric application offering a real-time, graphically optimized view of weather sources
Copyright SITAONAIR 2017
Event in June 2016 over Bay of Bengal – press interest documented
Press coverage of turbulence events are instant & viral
Before & …….After turbulence
• 34 PAX and 6 crew
injured
• Medical assistance
requested on landing
• Some internal panel &
overhead bins damaged
Copyright SITAONAIR 2017
• Due Global Warming turbulence is set to increase*
• By 2050 transatlantic flights chances of entering significant turbulence will increase between
40%to 170%
• Average intensity of turbulence will rise between 10% to 40%
• New tools needed to assist pilots to avoid increasing significant weather events
• Connected apps using more frequently produced Nowcast & Forecast data will
• Protect passenger comfort
• Protect the airline brand
• Avoid damage to aircraft
• Avoid costly events
Reading University Study
Fasten your seatbelt – turbulence to increase
*http://www.wmo.int/pages/prog/arep/wwrp/new/wwosc/documents/Williams_CAT.pdf
Copyright SITAONAIR 2017
eWAS
The opportunity
Offering pilots a real-time, graphically-optimized view of weather sources with both forecasts and
current information covering both the horizontal and vertical planes allows for a more economical,
intelligent and flexible journey plan.
Copyright SITAONAIR 2017
eWAS ROI’s
Copyright SITAONAIR 2017
• In a majority of ice-crystal icing engine events, convective weather occurs in a very warm, moist,
tropical-like environment
• Since 1990’s –
• over 150 engine roll-back and power-loss events have been attributed to ingest of high
concentrations of ice particles produced in convective cloud processes
HIWC (High Ice Water Content)
Copyright SITAONAIR 2017
• Example of Ice Crystal encounter in a
flight from Libreville
• eWAS is the first 3rd party app allowed
to distribute Ice Crystal Nowcasting
from Jeppesen since 28 February
2017
Ice Crystal Layer (HIWC)
Copyright SITAONAIR 2017
• Example of HIWC activity for area
around Asia lower Bay of Bengal
& Thailand area
• Icing is reflected as the light blue
areas as per arrows
• HIWC can cause rotor tip curl
• Geographically Lat. 20N to 20S is
the area in which this activity is
most common.
Copyright SITAONAIR 2017
• Example of HIWC activity for
area NWWW/NOU
• Icing is depicted as the light
blue areas as per arrows
• Area is shown in overhead &
flight level cross section profile
view if the aircraft is flying into it
Copyright SITAONAIR 2017
Ice Crystal Real Case Study
• A B777 flight from Europe to Buenos Aires in April flew through several large ice crystal areas.
Results:
• 2 engines damaged; 2 separate maintenance events; cost: 2 * $500KUSD = $1MUSD
• Engine insurance refunds approximately 50% of this cost
• B777 grounded for 4 days in Buenos Aires
• In many cases the maintenance team has to be flown/dispatched to the airport where the aircraft is being repaired
(additional $$$ cost)
• 300 passengers affected by a delay of more than 12 hours + hotel accommodations = Over $200KUSD
• New B777 assigned & crew sent to Buenos Aires to guarantee the next flights (additional $$$ cost)
• Total cost for the airline: between $1M + USD per event
• Conclusion: Engine damage from flying through an Ice Crystal (HIWC) type of event can cost
$1M+ per event
• By avoiding such areas using eWAS showing HIWC layers this airline can avoid these repair
costs and disruption to the network
• This specific airline had an average of 7 severe ice crystal incidents last year – potential to make $7M
savings in HIWC advance alone
Rotor tip damage
Copyright SITAONAIR 2017
• OTP (On Time Performance)
• After flying through a severe turbulence event, the airline is required to:
• Undertake a maintenance check of 4 hours
• 4 hour delay minimum assuming the maintenance team is available
• 1 Flight Attendant injured every 2 weeks
• An average of 30 Flight Attendants injured per year
• An average of 55 days of work time lost per incident
• Flight Attendants injuries include falling on armrests or twisted ankles
• Each year an average of 10 passengers apply for financial compensation for turbulence
related events
• Airline brand scores fall each time an aircraft goes through long or severe turbulence
• Each year turbulence represents hundreds of thousands USD in work time lost, medical
costs, maintenance events, and brand image
Turbulence events
Copyright SITAONAIR 2017
Fuel Savings
• With current static forecasts, pilot confidence is low because they have no real visual idea of how
events may unfold for that flight. They therefore tend to overestimate requirements and carry extra fuel.
• With eWAS providing a clearer visual depiction of the forecast and more accurate strength, direction,
and trends data, pilots have a much more complete picture of the forecast weather for the flight.
• Once connected, pilots will be able to better anticipate thunderstorms, do earlier route adjustments, and
reduce overall deviation of the primary route.
• Based on trials, one airline expects approximately $50KUSD per aircraft per year savings through
better weather awareness at the time of fueling decisions.
• This airline in our use case therefore expects to reduce extra discretionary fuel carried by 10%.
Copyright SITAONAIR 2017
Features and benefits
Real-time graphical view of best-in-class forecasts &
current information
Fully integrated with the
airline environment
eWAS
Multi-source weather
information
Provide pilots with the most up-to-date weather forecasts, with both
vertical and horizontal profiles straight to their tablets, phones and EFB
devices both before taking off as well as in the cockpit. Proven ROI’s!
Utilise any connectivity (ACARS or broadband), integrate cockpit
ARINC429 data and airline operational flight plans for a seamless
experience during pre-flight preparation, en-route and post-flight.
Provide pilots with accurate, real-time weather reports focused on key
dynamic situations including as turbulence and thunderstorms. Through
multi-sourced weather information, pilots can be better prepared for the
flight and offer your customers the most efficient and comfortable service.
Copyright SITAONAIR 2017Copyright SITAONAIR 2017
eWAS short demo
Improve operational
efficiency whilst protecting
passenger comfort
Copyright SITAONAIR 2017
Thank you!