City of Baytown   Kevin Troller, Assistant City Manager   Gina Rivon, Utility Billing Manager   Carl Currie, CPA, Acting Finance Director

Neptune Technology Group, Inc.   Rex Baxter, Senior Territory Manager

Southern Flowmeter, Inc.   J.R. Goodnight, Vice-President

BKD, LLP   Amanda Eaves, CPA, Director

City of Baytown

Utility Billing Study

Automated Meter Reading System   Drive by Reading   Manual Reads

  Estimations (No Access/Obstruction)

Data Flow from Neptune to CommunityPlus

Daily Operations   Billing

  Rereads   Datalog

  Meter Tests

  Adjustments   Payment Arrangements

Meter Replacement Project

Expectations

Utility Billing Operations

 $‐  

 $500,000  

 $1,000,000  

 $1,500,000  

 $2,000,000  

 $2,500,000  

 $3,000,000  

Oct  Nov  Dec  Jan  Feb  Mar  Apr  May  Jun  Jul  Aug  Sep 

10 

11 

12 

13 

14 

15 

Water Sales “Billed”

2010-2015

Conservation Rates

A five-tiered inclining block conservation rate structure for single-family residential water usage was first implemented

in fiscal year 2010 to more equitably distribute the costs of

service and provide financial incentives for water

conservation.

As customers use more water each month, the price of

each incremental tier increases to dissuade additional usage.

Water  Sewer  Total 

1,000 - 2,000 gallons  2.57   2.60   5.17  

3,000 - 6,000 gallons  5.60   5.63   11.23  

7,000 - 12,000 gallons  6.71   5.63   12.34  

13,000 - 18,000 gallons  8.74   -   8.74  

Over 18,000 gallons  11.36   -   11.36  

Water & Sewer Rates

Rate % increase above 2,000

gallons 

All Rates Accuracy

Weighted Accuracy

City of Baytown   Kevin Troller, Assistant City Manager   Gina Rivon, Utility Billing Manager   Carl Currie, CPA, Acting Finance Director

Neptune Technology Group, Inc.   Rex Baxter, Senior Territory Manager

Southern Flowmeter, Inc.   J.R. Goodnight, Vice-President

BKD, LLP   Amanda Eaves, CPA, Director

City of Baytown

Utility Billing Study

In the absence of any identifiable errors in the

City’s processes, equipment, and systems, for

your consideration:

  Continue addressing individual concerns with Utility

Billing

  Review the conservation rates

  Other policy considerations

For Council Consideration