Cisco Networks - Enabling the Borderless Organisation

© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 1

The New The New CollaborationCollaborationExperience Experience

Tim StoneMarketing Director Collaboration Europe


Opex/Capex Management

Heterogeneous Environment

Complex Deployments

Siloed Tools & Applications

Work Anywhere

Device Flexibility

Trust at a Distance

Expertise/Info on Demand

Dispersed Workforces

Video Proliferation

Content/Device Explosion

Social Media

Cloud

The Need for a New ApproachTraditional tools do not address these challenges


End Users Ignore Social Media Policy “In Order To Do Their Jobs”

52% of organizations prohibit the use of social media applications

50% of end users admit to ignoring company policy at least once a week

27% admit to changing settings on corporate devices to get access to prohibited applications

Why? Top reason: “I need these technologies in order to do my job”


“Raising the productivity of employees whose jobs can't be automatedis the next great performance challenge—and the stakes are high.”

McKinsey & Company, The 21st Century Organization

Text Voice, Video

Num

ber

of S

take

hold

ers

Collaborative Tools

Documents

On

eM

an

y

EmailIM

TelePresence

IPCommunications

Vmail

Discussion Forums Video on

DemandWikis Blogs Customer Care

Conferencing

Social Networking

CollaborationChanging the Way We Work

Virtual Events


Essential Elements of Collaboration

Inside my organizationDispersed teams, outside my organization

Defined by organizational hierarchy

Self-organizing

Primarily single source

Largely asynchronous

Multiple sources, multiple devices, multiple applications

Non real-time and real time, interactive

You find information, peopleRight time, right people, right resource

Inside the firewall, walled off Inclusive, selective, policy-based

CommunitiesCommunities

ContentContent

PeoplePeople


Integrated Experience

Cisco Strategic Direction


MESSAGING

MOBILE APPLICATIONS

CONFERENCINGCUSTOMER CARE

Cisco Collaboration Portfolio

ENTERPRISE SOCIAL SOFTWARE

TELEPRESENCE


Operational ROI

Productivity ROI

Strategic ROI

Cost Avoidance Process Optimization Business Transformation

Business Value of Collaboration

Procter & GambleTP created “Supply Chain of Ideas”; saved millions in travel

Fife CouncilUC virtualisation saves £2M

Molina HealthcarePooled customer service, handled 20% more calls

Voith AG Reduce print machine

design by 6 months

Doncaster Hospital: Saving Lives of Stroke Victims

Duke University: Guest Lecturers via TP

Fife Council: Social software-enhanced Public Services


Wenglor sensoric gmbh, Tettnang - Germany

Business Overview and Challenge• Delivers Photoelectronic Sensors, Inductive Proximity Switches, Ident Products and Safety technology.• 50,000 customers and 500 employees worldwide.• Challenge: legacy telephony & heterogeneous networks unable to provide highly efficient communications in a globalized business environment.

Solution deployed by xevIT• Telephony & Integrated Messaging• Presence & Personal Communicator• Contact Center• Mobility for mobile and wireless phones• Audio/Web/Video conferencing

Business Benefits

TrainingReduced travel costs ($70k per year) for Sales and Technical support people worldwide.

R&DShorter time to market by sharing simultaneously design software application and video of the product.

SalesSavings up to 20 mins per day per person with Personal Communicator and Single Number Reach.

Customer ServiceImproved satisfaction using Presence to reach the right resource with customer context.


Boeing collaborates Virtual Supply Chain

1M Meetings Per Year

5 year increase over tenfold

168k employees / 70k WebEx accounts

Over 27,000 external suppliers

Reduced time to market

Currently investigating integration of UC, IM and Presence into the WebEx environment

Boeing Supplier Award (non manufacturer section)


A Year in the Life of a Cisco iWorker

Home902 hours

35%

Home902 hours

35% Home1232 hours

49%

Home1232 hours

49%

Office900 hours

35%

Office900 hours

35%

Office639 hours

26%

Office639 hours

26%

Offsite282 hours

11%

Offsite282 hours

11%

Offsite297 hours

12%

Offsite297 hours

12%

Flights235 hours

9%

Flights235 hours

9%

Car/Train263 hours

10%

Car/Train263 hours

10%

Car/Train298 hours

12%

Car/Train298 hours

12%Flights

20 hours1%

Flights20 hours

1%

20082008 20092009

Total hours (work + travel) = 2,582Productive hours = 2,084 (81%)

3 long-haul + 16 short-haul return flights (6 at the weekend)Carbon footprint = 17.25 tonnes*

Commuting cost = £666Cost to Cisco = £10,501

Total hours (work + travel) = 2,582Productive hours = 2,084 (81%)

3 long-haul + 16 short-haul return flights (6 at the weekend)Carbon footprint = 17.25 tonnes*

Commuting cost = £666Cost to Cisco = £10,501

Total hours = 2,486Productive hours = 2,168 (87%)

2 short-haul return flights(none at the weekend)

Carbon footprint = 4.66 tonnes*Commuting cost = £473Cost to Cisco = £1,935

Total hours = 2,486Productive hours = 2,168 (87%)

2 short-haul return flights(none at the weekend)

Carbon footprint = 4.66 tonnes*Commuting cost = £473Cost to Cisco = £1,935

* Figures from co2.balance.uk.com* Figures from co2.balance.uk.com


Collaboration is Equal PartsProcess, Culture and Technology

Collaboration isn’t just about technology

We’re using collaboration to change the way we work

“Real-time competence sharing is necessary in a complex and demanding industry. It is all about integrated operations and people in a seamless collaboration, independent of organization, time, and place.” Helge Lund, CEO of Statoil


Collaboration Index Tool


Infrastructure

CollaborationServices

Communicationand CollaborationApplications

ON-PREMISE SAASHYBRID

Cisco Collaboration Architecture


This core is then accessed by any combination of end-user clients, devices and applications from Cisco or third parties

Delivering a Consistent ExperienceAnywhere, Any Content, on Any Device

Infrastructure

CollaborationServices

Communicationand CollaborationApplications


Meet Cisco Cius


Cisco Unified Client Services Framework

Cisco Unified InfrastructureServices

Collaboration Architecture for Clients


Cisco Unified Personal Communicator


Collaboration Applications Moving to Smartphones


Conferencing

On-Premises and On-Demand

Voice, Video and Web Conferencing

© 2010 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialTechnical Product Marketing Europe 21

My View

PeoplePeople

Connect

InformationInformationCommunitiesCommunitiesCollaborate Communic

ate

The Enterprise Meets Social NetworkingThe Communication & Collaboration Story

Learn


Cisco QuadCisco Enters the Enterprise Social Software Market

Content management

Content management

Social & network-based auto-tagging

Social & network-based auto-tagging

People, communities, information, search

People, communities, information, search

Click to: call, IM, meet

Click to: call, IM, meet

Personaldashboard

Personaldashboard

DirectoryprofileDirectoryprofile

Blogs, wikis,forumsBlogs, wikis,forums

VideoVideo

Communityteam spaceCommunityteam space

UC-enabledbrowserUC-enabledbrowser

Policy andSecurity

Policy andSecurity

Micro-bloggingMicro-blogging


Cisco Show And ShareSocial Video System and Content Management

General & timelinecommenting

General & timelinecommenting

Cameras: Flip, iPhone, embedded

Cameras: Flip, iPhone, embedded

Add and edit chapters

Add and edit chapters

Crop and deletesegments

Crop and deletesegments

PC or MacCompatiblePC or Mac

Compatible

Subscribe totopics of interest

Subscribe totopics of interest

Edit recorded videosEdit recorded videos

Edit uploadedflash filesEdit uploadedflash files

One click publishto shareOne click publishto share

Split and addtransitionsSplit and addtransitions

Transcript display& searchTranscript display& search

Integration with3rd party appsIntegration with3rd party apps


Enabling Customer Collaboration

Multichannel EnterpriseExperts

Collaboration Agent Desktop

Video-EnabledCustomer Care

VirtualContact Center

Routingand Reporting

SpeechSelf-Service

Social MediaCustomer Care

Multi-MediaCapture

and Storage


All products remain in portfolioComprehensive integration roadmap

For dedicated rooms, the best environment for face-to-face virtual communications and collaboration

For telepresence experiences in personal office, at home for telecommuting applications, and while traveling

An optimum telepresence experience for the widest range of existing conference rooms and environments

Core Cisco TelePresence components for customized and vertical applications

Cisco TelePresence The Combined Endpoint Portfolio

Immersive PersonalMultipurpose Solution Platforms


Secure Intercompany Voice and Video Presence and IM

XMPP and SIP Simple TelePresence Conferencing email

Enterprise A

Enterprise B

Secure Inter-Company

Enabling Trusted Business-to-Business Collaboration Secure Collaboration Across Organizations


Cisco Market Leadership

Sources: Synergy Research, Frost & Sullivan, Gartner Dataquest, IDC, Intellicom, Cisco

Western Europe Enterprise Voice

Market Share

Western Europe Enterprise Voice

Market Share

The European Leader in Collaboration

#1 in Enterprise Voice

#1 in Collaborative Apps

#1 in IP Contact Center

#1 in Web Conferencing

#1 in TelePresence

#2 in Audio Conferencing

#2 in Messaging (UM/VM)

#3 in Instant Messaging

Alcatel

Siemens

Avaya

Cisco

Mitel

Aastra


Thought Leadership, Industry Expertise

R&D Investment

Full Range of Service Offerings

Market Leadership

Strategic Partnerships

Cisco’s Commitment to Collaboration

Cisco Networks - Enabling the Borderless Organisation

Technology

Transcript of Cisco Networks - Enabling the Borderless Organisation