Choosing the Right Solution: When to Use Pardot, Marketing Cloud, or Both
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Transcript of Choosing the Right Solution: When to Use Pardot, Marketing Cloud, or Both
Choosing the Right Solution When to Use Pardot, Marketing Cloud, or Both
Woodson Martin SVP Operations, Marketing Cloud Salesforce
Shannon Duffy VP Marketing, Pardot Salesforce
Adam Postelnek Marketing Cloud Lead Magnet 360
Safe Harbor
Safe harbor statement under the Private Securities Litigation Reform Act of 1995:
This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the forward-looking statements we make. All statements other than statements of historical fact could be deemed forward-looking, including any projections of product or service availability, subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of management for future operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments and customer contracts or use of our services.
The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality for our service, new products and services, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth, interruptions or delays in our Web hosting, breach of our security measures, the outcome of any litigation, risks associated with completed and any possible mergers and acquisitions, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our employees and manage our growth, new releases of our service and successful customer deployment, our limited history reselling non-salesforce.com products, and utilization and selling to larger enterprise customers. Further information on potential factors that could affect the financial results of salesforce.com, inc. is included in our annual report on Form 10-K for the most recent fiscal year and in our quarterly report on Form 10-Q for the most recent fiscal quarter. These documents and others containing important disclosures are available on the SEC Filings section of the Investor Information section of our Web site.
Any unreleased services or features referenced in this or other presentations, press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements.
Different Companies Have Different Marketing Goals
Build Brand Awareness
Generate High Quality Leads
Establish Thought Leadership
Drive Revenue Generation
Increase Brand Engagement
Email Marketing Vendors
Social Relationship Platform
Cross-Channel Campaign Management
Digital Experience Platform Digital Marketing
100s of Analyst Reports
Enterprise Listening Platform
Multichannel Campaign Management
Social Media Management & Marketing Applications
Digital Marketing Hubs
Lead-to-Revenue Management Platform
Enterprise Marketing Software Sales Real-time Interaction Management
Multichannel Campaign Management
Lead-to-Revenue Management Platform
Email Marketing Vendors
Enterprise Marketing Software Sales
Digital Experience Platform
Digital Experience Platform
Multichannel Campaign Management
Digital Marketing
Enterprise Marketing Software Sales
Digital Experience Platform
Real-time Interaction Management
Email, Mobile, & Web Marketing
ExactTarget
Digital Advertising
Social.com
Social Media Marketing
Social Studio
B2B Marketing Automation
Pardot
Drive qualified leads and pipeline to a team of salespeople.
Drive customer engagement and revenue through 1-to-1 communications at scale with consumers, users, and subscribers.
For companies where marketing teams have both these missions.
Which Products Are Right for You?
+
Pardot
Lead Generation
Lead Nurturing & Scoring
Prospect Insights & Profiling
ROI Analysis & Reporting
B2B Marketing Automation by Salesforce
“Pardot allows my team to multiply our efforts without increasing headcount.”
Provide mobile device charging solutions to businesses with high traffic minimal real estate spaces
Pardot nurture programs automatically identify and pass hand raisers to the sales team
Sales is able to use their time effectively; 230% increase in successful contact with leads
More efficient, streamlined processes and teams; collectively saves 20+ hours per week
Kwikboost Helps More Places Power Up with Pardot
- Peter Munnerlyn, Marketing Manager, Kwikboost
Industry: Consumer Products & Retail Segment: MM
Which Products Are Right For You?
+
Drive qualified leads and pipeline to a team of salespeople.
Drive customer engagement and revenue through 1-to-1 cross-channel communications at scale with consumers, users, and subscribers.
For companies where marketing teams have both these missions.
ExactTarget
Email Marketing
Predictive Intelligence
Mobile Marketing
Cross-Channel Journeys
Email, Mobile, and Web Marketing
“Data is the underpinning to everything we do here… Marketing Cloud is pivotal to us being able to access that data.”
200 unique campaigns per month driven by a team of two marketers
Predictive analytics and member preferences used to craft 1:1 daily emails
Manage 40,000 fashion images monthly with Marketing Cloud
HauteLook Drives Rapid Growth with Personalized Targeting
Catherine Wood, Director of Relationship Marketing
Industry: Consumer Products & Retail Segment: MM
Which Products Are Right for You?
+
Drive qualified leads and pipeline to a team of salespeople.
Drive customer engagement and revenue through 1-to-1 communications at scale with consumers, users, and subscribers.
For companies where marketing teams have both these missions.
“Salesforce allowed us to have better alignment between our Marketing and Sales teams.”
Apartments.com offers comprehensive database of millions of apartments around the country
Pardot is used to target high-scoring leads with tailored content, increasing engagement and close rate
Marketing Cloud automates millions of personalized messages across email & mobile during a 45-day journey
Apartments.com Uses Salesforce to Connect with ALL of Their Customers
Lisa Schuble, Email & SMS Marketing Manager
“Before we collaborated with Magnet 360, we were doing too much marketing based on instinct or intuition, not based on data.”
Large financial services company needed to better connect with clients using digital solutions
Magnet 360 joined Pardot tracking & lead scoring with Marketing Cloud’s cross-channel capabilities
Sales & Marketing have robust, real-time information, on 100,000s of individuals in their CRM
Prioritize, target, measure, and evolve their marketing and sales activities
A Marketing Solution to Drive the Sales Process
- Roadmap Stakeholder
Before Salesforce, Marketing and sales were completely siloed. Most marketing was run through agencies and Purina did not have visibility to actionable marketing insights.
Purina worked with Magnet 360 to implement a cohesive Sales & Marketing Automation solution, inclusive of Marketing Cloud, Sales Cloud, and Pardot.
Now, Purina Sales & Marketing can build out profiles with the customer at the center, enabling sales to deliver excellent experiences and marketing can deliver the right message to the right person at the right time.
Actionable Insights Power Sales AND Marketing
“With Salesforce, Purina is now in a place where we can drive customer engagement like never before.”
- Michelle Hermanson, Business Analyst
Pardot + Marketing Cloud
Marketing Cloud
Sales Cloud Pardot
500
A
Email Mobile Social Ads Predictive Web
Lead Scoring & Engagement Lead Nurturing
Data
!
Web Behavior Prospect Alerts
Share Data Across The Customer Success Platform
4:40 – 6:00pm Networking reception in the Customer Success
Expo
Visit the Marketing Cloud booth in the Customer Success Expo
Next Session: