Chapter 15Creating and Managing

the Future

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Purpose and Overview

• Purpose– To demonstrate that health services

organizations can influence their environment and create a future

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Purpose and Overview

• Overview– The Organization and the Environment – Individuals and Groups within the

Organization – The Managerial Role

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The Organization and the Environment

• Health services organizations operate in a complex and unpredictable environment

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The Organization and the Environment

• The future centers on organization's ability to adapt to divergent demands – Innovation– Management of external dependencies– Ability to restructure relationships

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The Organization and the Environment

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Individuals and Groups within the Organization

• Organizations functions within an environmental context

• Groups and individuals function within an organizational context

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Individuals and Groups within the Organization

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The Managerial Role

• Environmental Implications for Managers:– Managing an organization

Managing a market or network

– Managing a department Managing a continuum

of care

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The Managerial Role

• Environmental Implications for Managers:– Mentality of coordinating services

Actively managing/improving quality

– Simple environment More complex setting and mix of

needs

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The Managerial Role

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Preparing Future Managers

• Core curriculum reform

• Quality partnerships between university and practice personnel – Experiential learning opportunities– Middle-management congresses– Executive-in-residence– Multidisciplinary team leadership forums– Collaborative research efforts

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Preparing Future Managers

• Stage career competency and professional development– Transformational

“Visioning, energizing, and stimulating a change process that coalesces communities, patients and professionals around new models of health care

and wellness”

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Preparing Future Managers

• Stage career competency and professional development– Executional

“translating vision and strategy into optimal organizational performance”

(NCDHL,2004)

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Preparing Future Managers

• Stage career competency and professional development– People-oriented

“involves creating an organizational climate that values employees from all backgrounds and

provides an energizing environment for them…”

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Preparing Future Managers

• Management for clinical professions

• Distance learning opportunities