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Capability

Police Fire Ambulance Health BordersCourtsJustice Central Government Local Government

Justice and secure services

Private Sector

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iSoft Business SolutionsDec 2010 +140 people

Financial accounting and purchasing software

SunGard Public SectorDec 2010 +950 people

ICT, radio network services, communications systems

Beat SystemsJul 2011 +30 people

Secure mobile data solutions permitting access to central systems and mobile reporting

Cedar HRSep 2011 +45 people

Integrated back office management software for UK police

Applied Language SolutionsDec 2011 +160 people

Translation and interpreting services to the public and private sector

Fortek ComputersMay 2012 +65 people

Command, control and communication systems to UK emergency services and abroad

RelianceAug 2012 +2,000 people

Forensic medical services, custody support and secure transport services

Fire Service CollegeFeb 2013 +150 people

One of the World’s largest operational fire and rescue training facilities

STL TechnologiesMar 2013 +100 people

Software and ICT supplier to the criminal justice system

G2G3Apr 2013 +25 people

Immersive simulations, virtual environments and organisational change management programmes

ParkingEyeOct 2013 +160 people

Automatic number plate recognition (ANPR) based parking management system

Retain InternationalFeb 2014 +25 people

Resource planning, scheduling and management software

Justice and secure services

Chronology of a market leading capability

Liberty ServicesJan 2014 +60 people

Specialist printing, mailing and car park management servicesTechnophobia

Apr 2011 +70 people

Development of social web platforms and user-centric web solutions

Smiths Consulting

Feb 2012 +50 people

SAP consultancy services in a wide range of sectors

*Assurance and testingMoved from Capita IT Services Division

Software testing

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Justice and technology solutions

Case and record solutions

Secure task management

Resource planning

Game science

Integrated business solutions

Communications and control solutions

Secure managed services

Fire Service College

Car park solutions

Translation and interpreting

Secure resource solutions

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10

12

5

15

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Capita is a leading supplier of technology enabled solutions and services to public sector organisations. With a strong track record in working with central and local government, public safety and justice agencies and third sector organisations, our mission is to help our customers intelligently maximise the use of assets and resources to achieve optimal operational efficiency.

Through careful listening and detailed exploration, we build a deep understanding of what our clients and their customers need. Our depth of experience in advising, shaping, implementation and operation combined with our clients’ knowledge allows us to create innovative and transformational solutions that drive down costs and provide better customer experiences.

And we don’t just design the solutions; we also deliver them for our clients, committing to a defined cost, proven business models and high quality standards. We’re able to do this by drawing on our rich and varied capabilities and our extensive service infrastructure.

Capita is an agent for change, listening to our clients, creating unique solutions and delivering value to all our stakeholders.

CapabilityJustice and secure services

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Justice and technology solutions

Operational supportFrontline operations are critical to the delivery of service to the public. They can only be effective if the officers and staff are visible, can work effectively and have all the necessary, up-to-date information to hand. They also need to know that when they return to the office they have access to systems that are easy to use, avoid re-keying of data and help them navigate business processes easily to enable them to spend less time on paperwork and more time delivering the service.

From a fully integrated Records Management System and a secure mobile and agile working platform to innovative digital repositories Capita’s range of operational support solutions enables this process transformation and helps make officers more visible and effective.

UNIFIUNIFI Records Management System (RMS) brings together, and builds upon, the rich functionality and pedigree of previous Capita products. These products have been installed in live operational policing environments across the UK for more than 10 years. UNIFI is in live use in 6 UK forces and was recently ranked number 1 for functional completeness, non-functional delivery and price.

Digital Interview RecordingCapita’s DIR solution has been developed to be fit for purpose in all environments where interviews are recorded, whether audio only or with video, in Custody suites, Public Protection / Vulnerable Witness suits or as a portable solution in any location.

Video WitnessVideo Witness is the market leading custody image (‘mug-shot’) capture, image management and witness album system.

www.capitajusticeandtechnologysolutions.co.uk

Mobile technology servicesSmartWorksTM is an Enterprise Mobility platform consisting of a mobile application container that is used by field staff to assemble all the information and forms related to an individual event. With a powerful federated search facility SmartWorksTM can collate data from multiple backend systems that is then re-used to complete and submit reports in real-time back to the main databases with no further processing. Supporting the mobile container is a gateway that maintains the connectivity and access controls and a management console to enable system administration, reporting and deployment of further apps as they are developed.

The SmartWorksTM platform creates a secure, direct, 2-way information channel between user and the multiple back office systems that enable, inform and record their work.

Further apps can be delivered by Capita, the client or third parties, certified for us on SmartWorksTM and then deployed across the user community and supports the major mobile platforms – Windows, iOS and Android.

The main benefits of using SmartWorksTM include:• Business transformation through mobilisation of the

business process• Cost savings from improvements to operational efficiency • Improvement in data accuracy and integrity• Enhanced productivity• Reduced organisational risk • Customer service improvements

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For over 35 years Capita has been supporting mission-critical operations and with continued investment in technology and knowledge is able to bring together leading Command, Control and Communications technologies and services to offer a fully integrated portfolio.

Using best-of-breed components developed over many successful years working with our clients, together with a strong vision for the future, Capita will continue to provide building blocks for the future of Control Rooms, collaboration and interoperability.

Capita maintains a portfolio of three distinct but highly complementary products:

ControlWorks®

ControlWorks® is a next-generation control room and contact centre solution which puts transformation within grasp. It provides seamless interoperability with back office and other external systems to provide a major step-change in control room efficiency.

Operators are no longer desk-bound in a fixed control room location - any connected device that has access to the Force’s network can perform any ControlWorks® role including call taking and incident management.

Benefits include:• Clear and intuitive user interface• Uses technology you already have (Microsoft, etc.)• Promotes and maximises collaboration between

emergency responders and partner agencies• Product suite flexibility (can be deployed in contact

centres, control rooms, front desks or mobile operations)• A modular, scalable solution

www.capitajusticeandtechnologysolutions.co.uk/communication-and-control-solutions

Communications and control

VISION DSCapita’s leading Control Room solutions, VISION Computer Aided Despatch (CAD) and DS Integrated Communications and Control System (ICCS) have been integrated to create a single end-to-end Control Room solution - VISION DS. This approach offers fire services a more flexible, modular product offering with the capability to deploy CAD, ICCS or a combined solution to meet evolving Control Room requirements.

VISION DS offers a central core element on to which additional modules and third party applications can be introduced and also provide full interoperability with back office and external systems. VISION DS delivers a step change in improved user experience and in turn greater control room efficiency.

DSX ICCSCapita’s DSX ICCS provides the voice and data communications hub of the Capita Contact Management and Control Room product range, designed to provide single touchscreen control to a host of integrated subsystems.

These may include digital trunk and analogue PMR radio systems, call handling systems, digital and analogue telephony, CCTV, voice recorders, intercom systems, door locks and alarms. It also provides the capability to integrate with both internal and external sources for provision of the correct decision making information for the dispatch process.

Over 130 DSX systems are now in use with UK based customers in Police, Fire, Ambulance, Coastguard, Military and Highways Agency installations. The DSX is the only ICCS solution that is currently being used to fully support countrywide operation in the UK, by agencies such as British Transport Police, the Maritime and Coastguard Agency and RAF Search and Rescue.

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Capita’s expertise ranges from national courts systems to an operational policing platform to small CRM installations. In all sizes of engagement, we apply a rigorous process to ensure a quality delivery on time and on budget.

Software projects are fraught with risk and have a history of failing to deliver on time, on budget and to the level of quality expected by the business. We will ensure that your projects always succeed.

Capita has a team of highly experienced software engineers whose passion is in delivering your success. We invest continually in our employees to ensure that their skills keep up with the rapid pace of change in software ensuring that your solutions are fit for purpose for now and for the future.

PoliceWorks®

The PoliceWorks® suite is Capita’s next generation of policing system. Built on the latest Microsoft software architecture, PoliceWorks® enables Forces to attain new levels of joined-up policing.

The PoliceWorks® suite offers Forces a flexible and affordable policing system. Using a modular approach with an underlying ‘common data model’ Forces may select modules to meet their business requirements.

CourtWorks®

CourtWorks® provides a comprehensive and highly configurable suite of modules to support the end to end case management process across multiple court tiers. Built on an Oracle development platform, whilst keeping pace with new and emerging technologies, CourtWorks® is an enabler for Criminal Justice Collaboration and for supporting swift and sure justice.

Microsoft Dynamics CRMMicrosoft Dynamics CRM is a fully integrated customer relationship management system that combines familiar Microsoft Office applications with powerful CRM software to improve marketing effectiveness, boost sales, and enrich customer service interactions.

Relevant to any organisation where the ability to manage data, automate business processes and share records is key, Microsoft Dynamics CRM is readily configurable and can be tailored to exactly meet business needs.

The flexibility of the system enables it to be extended beyond the out of the box standard modules (Sales, Marketing and Service), and provides an extensive tool-kit for the delivery of business specific functionality. This customisation has enabled it to be used by customers across a wide range of industries.

Microsoft SharePointAs a Microsoft partner Capita is highly experienced in configuring, customising and developing SharePoint solutions. We are well versed in providing custom solutions that help your organisation with Content Management, Enterprise Search, Document Management, Workflow, Collaboration and Corporate Branding.

Our experienced SharePoint team consists of analysts, consultants, architects and developers. They work closely with our project management team to deliver timely, cost-effective and appropriate scaled solutions using SharePoint.

Case and record solutions

www.capitajusticeandtechnologysolutions.co.uk/case-and-record-solutions

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Secure managed services

Secure IT solutions provide the framework on which all organisations operate. They can transform front line services and back office processes.

At Capita, our technology is a key enabler, but for you, transformed service is the outcome. For over 30 years we have helped our clients deliver great public services.

We have an unrivalled track record of designing, managing and integrating secure and efficient IT solutions for:

• Local Government• Central Government• Health• Emergency Services• Justice

As a team we excel at delivering:• Secure, managed infrastructure built on and surrounded

by former MoD land, our secure data centres are endorsed to the highest levels of security and resilience.

• Secure hosting services that you can scale up or down as you require, making it commercially flexible for you.

• Security consultancy and services, our specialist consultants will serve to protect and preserve your sensitive data.

• ITIL service desk and desktop support, improving staff productivity and mobility on the front line.

• Shared services that enable innovation and collaboration across multiple agencies.

• Transition and transformation programmes that deliver measurable improvements year on year.

Whatever your business outcomes, we can help you achieve them.

www.capita.co.uk/secureinformation

Capita data centres achieve 35% savings compared with conventional data centres and can cut your CO2 footprint by 50%.

The London Boroughs of Lewisham and Bromley: a unique shared service viewed by many as an exemplar of collaboration.

Devon and Cornwall Police has achieved year on year savings, innovation and new services.

Braintree District, Castle Point Borough, Colchester District and Rochford District Councils chose Capita as their ICT service contract provider which is on target to almost halve the previous IT costs over five years with £7 million of savings. Rochford

D i s t r i c t C o u n c i l

THE LONDON BOROUGH

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Integrated business solutions

Capita Integrated business solutions is a leading provider of services and integrated business software across the private and public sector. We help our customers improve profit margins, manage cash flow and ensure ease of access to information across the entire organisation. Our offerings extend from enterprise wide financial management software, eProcurement and business intelligence to bespoke solutions. Today, over 400 clients use our innovative solutions to increase their operational effectiveness and efficiency.

Financial Management & AccountingOur financial management solution, Integra, is comprehensive in scope and easy to use. It’s designed to support the way you work, and to improve the productivity and performance of your organisation. We can implement Integra either on your own hardware for management by your own IT teams, as a managed service, or as a fully hosted cloud solution. Whichever route you choose, Integra ensures significant operational savings, flexibility and scalability, and an immediate return on your investment.

eProcurementOur comprehensive eProcurement solution covers the entire Purchase-to-Pay cycle. Web-based for ease of implementation and flexibility in use, the solution integrates seamlessly with your existing systems. Additional modules like catalogue management and the supplier portal will help you to achieve increased efficiencies all around.

Business Process Automation Our bespoke software developments reduce the time and resource spent on inefficient operational processes through process automation. Our expertise will help you replace error-prone manual or paper-based processes with integrated software applications that will streamline your operational services. Developed on the Integra framework, you can trust that the solution is based on a proven foundation and that your investment will be protected through ongoing maintenance. Numerous successful projects in the private, public and social care sector speak for themselves.

Oracle Managed Services and BI ConsultancyOracle solutions usually mean a significant financial investment and ensuring maximum ROI can be a challenge. Our industry leading functional and technical expertise allows us to help you get the most out of your Oracle E-Business Suite and Business Intelligence installations. Whether you’re looking for a managed service to maintain your system or want to ensure you are using Oracle BI to its full potential, our experienced consultants will be at your service.

Enterprise Resource PlanningCombining financial management with leading HR/Payroll, we can provide you with an ERP solution that facilitates the information flow between all business functions. Suitable for both public and private sector clients, this fully integrated ERP solution helps them to achieve increased competitiveness and stimulate business growth.

www.capita-ibs.co.uk

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Secure resource solutions

Origin Resource Management combines all the very latest technology and functionality you would expect from a global HR and Resource Management system. Developed in partnership with the Police Service, the fully integrated resource management solution is a single source of people information for the entire Force which enables strategic resource planning.

It is made up of six police specific modules which include: • The core Police Personnel (PP) • Training Administration System (TAS) • Health and Safety Reporting (HSR) • Duty Management System (DMS) • Self-Service (SS) • Origin Mobile

Although fully integrated, each module can be deployed on a standalone basis. Origin Resource Management provides the core resource management element of the Origin ERP solution.

Origin ERPFor Police Forces looking to build back office capability beyond Origin Resource Management, the transition to the fully integrated Origin Enterprise Resource Planning system provides a flexible solution to drive out further savings. The unrestricted choice of the Origin ERP Modules ensures the delivery approach fits to an individual Forces Back Office Strategy.

Origin is an ‘Off the Shelf’ product, with a template approach to implementation, thus reducing the cost and minimising risk whilst enabling common business processes.

Secure resource solutions also has Tier 1 and Tier 2 ERP solutions suitable for markets outside the Police Service.

Origin BIOrigin Business Intelligence (BI) - is a solution developed to help meet the challenges of reduced budgets whilst maintaining front-line numbers.

The Origin BI toolset has been designed to provide a Police Force with the capability to make sense of the vast array of data held in disparate IT systems across the Force.

Analysis and trending highlight hotspots and trends which have the potential for cost savings, in key areas such as overtime and absence management.

Alongside the tangible benefits of cost savings, Origin BI can help better workforce planning allowing more to be achieved by frontline staff and greater control over budget forecasting

Local Data MatchingCapita’s Local Data Matching (LDM) intelligently automates the process of identifying duplicate nominal records held across multiple systems within a local authority, generating a combined ‘Golden’ nominal register. LDM can also be used to test and assist with the improvement of accuracy of other citizen data held by the Authority such as the Electoral Roll.

Capita’s LDM improves data accuracy across systems, resulting in cost and time efficiencies and the ability to highlight suspicious trends or irregularities in data which may represent fraud.

A flexible role based access security system enables system administrators to control which data is included in the matching process and which reports and functions users have access to. For example, it is possible to hide Electoral Register data and reports from non-authorised users.

www.capitajusticeandtechnologysolutions.co.uk/secure-resource-solutions

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Game science

G2G3 uses game science to engage, educate and enable people towards better business outcomes.

Yesterday games used to mean playtime. Not anymore. We believe game science combined with emerging technology has the potential to speak to business audiences like never before. We create bold experiences that harness the power and the fun of game science to engage people and solve business problems.

GamificationGamification is about applying elements of games to non-game activities. It’s about making normal, day-to-day activities more compelling. Gamification leverages ‘game mechanics’ such as points, levels, badges, rewards, characters, stories and achievements alongside game design to increase interest and ultimately drive engagement. Gamification can be applied to any activity in which people are engaged, and can help drive desired behaviours within the context of that activity.

Serious gamesSerious Games use traditional gamecraft techniques and technologies around serious and often complex concepts such as business, technology, education, environmental or social issues. The primary purpose of serious games is not entertainment, but a positive benefit or outcome. The virtual nature of serious games can provide an exciting way to communicate content, perform training, model infrastructures, visualise processes and much more.

SimulationSimulation puts people into a realistic synthetic environment (either face-to-face or virtual) to allow them to experience real-life challenges in a controlled environment. Simulations are a high-impact and energetic way to accelerate understanding, involvement and acceptance of complex topics or best practices. Unpredictability, interaction and realism are game elements that draw on participant’s emotions and competitiveness to ultimately create high levels of engagement for businesses.

Simulations can be used effectively in a variety of scenarios including:

• Staff assessment and recruitment• Education and training• Buy-in and commitment• Transformation and cultural change

Engagement Services and Organisational Change Management (OCM)We create human-centric organisational change and transformation programs that leverage our consulting experience combined with our game-based technologies to drive focused outcomes for our large enterprise clients.

We develop tailored solutions that can include consulting and assessment, contextual education, communications programs, game-based technologies and more.

www.g2g3.com

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Translation and interpreting

Capita Translation and Interpreting works with you to protect and enhance your brand. We’re a leading provider of language and translation services with the UK’s largest database of fully vetted interpreters. We give you the assurance that both your written and spoken words across multiple media allow you to confidently communicate with all your customers worldwide, no matter what language they speak. We are trusted by leading public and private sector organisations to provide accurate, timely and cost effective translation and interpreting services in more than 185 languages.

Our services, delivered by helpful and personable localisation experts, enable clients with an international reach to deliver their key messages on a truly global scale.

InterpretingCapita currently provides face-to-face interpreting and instant telephone interpreting in over 185 languages, including British Sign Language (BSL). Our framework contract with the Ministry of Justice makes us one of the largest providers of interpreting services in the UK public sector.

Translation and proofreadingCapita operates a world-wide network of professional translators, supervised by an in-house team of experienced project managers, to provide a high-quality document translation and proofreading service. Our core values are quality, efficiency and outstanding customer service, which help ensure repeat business and good references. Depending on the individual needs of our customers, we offer varying degrees of service delivery – from straightforward one-pass document translation, to complex multi-step localisation projects.

Automatic Machine TranslationIn addition to our traditional translation services, Capita also develops, hosts and sells an automated machine translation product called SmartMATE. Machine Translation increases the efficiency and consistency of the translation process and Capita is one of only a handful of organisations that develop a machine translation solution, and the only one that offers a standalone version of the technology which can be installed securely in a customer’s environment.

Website localisation and multilingual SEOGood website localisation, making your site available in multiple languages, is now an integral part of the overall marketing mix, and vital to the performance of company websites. We consult and support a number of multilingual SEO services which can be used individually or as a packaged product.

TranscriptionWe provide a high-quality transcription service (audio-to-document) from both audio and video sources. Our secure storage facilities ensure that sensitive or confidential media can be handled and stored appropriately during the transcription service before being returned to the customer.

Multimedia/Audio-visual servicesWe provide our customers with a high-end, multi-purpose Audio Visual offering which includes voice over and subtitling. This is also key to e-Learning programmes, such as staff training, or employee examinations where health and safety legislation is paramount.

www.capitatranslationinterpreting.com

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Resource planning

For the vast majority of organisations, staff are by some substantial distance the main cost. With that in mind, effective resource management is a key consideration. Business leaders need to see where a resource is being under-utilised, and equally, where spare capacity might exist.

Leading productRetain is a market leader in resource planning and is widely used in resource constrained environments (e.g. IT Departments, Professional Services and Engineering). There are approximately 600,000 resources being planned for in over 60 countries around the world via Retain.

Retain specialises in resource planning, and has been evolving over 20 years in line with market trends, user requests and feedback from our strategic customers.

Core focus on resource planningThe core focus of our application is resource planning and helping clients gain operational efficiencies from more controlled planning. The software delivers efficient allocation of resources to projects ensuring staff utilisation is maximised across the team/company. Retain provides an intuitive, reliable and secure platform in order to centralise resource data. From here, users can establish which staff are available for project work and monitor those already appointed to projects.

Customisation of RetainEach organisation has different processes so a resource planning solution must adapt to suit unique requirements. Through the easy creation of new fields, defining security rules and tailoring calculations, firms can rely on Retain to fit right into their existing processes. Furthermore, by capturing skills and attributes, it is much easier to allocate the most appropriate resource to a specific project.

Key Features:• Multiple views including standard and custom wallchart• Easy record management using, grouping, hierarchy and

drag and drop• Customizable views, fields, calculations and more• Ghost booking for tentative work planning• Automated warnings for overbooking

www.retaininternational.com

600,000 resources

in over 60 countries

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Car park solutions

ParkingEyeEstablished in 2004, ParkingEye has grown to become the largest supplier of Automatic Number Plate Recognition (ANPR) systems in the UK. Our system captures over 700 million vehicle recognitions annually. With over 40% of the market, ParkingEye is the market leader in ANPR car park management.

ParkingEye offers a complete service from selection through detailed project planning to installation, operation and commissioning of a complete car park management solution and full enforcement processing 24 hours per day, 365 days per year.

ParkingEye manages free limited time, permitted or paid (Pay & Display) parking environments.

The ParkingEye solution has been developed using the latest camera and ANPR technology with the user and the customer at the centre of the design. Our systems are built on industry-leading hardware using the leading virtualisation and server operating systems.

Our complete in-house back office functionality supports the management of car parks including permit lists for staff or other authorised users. ParkingEye also operates an industry-leading appeal and complaints handling service with all cases fully documented and auditable.

Working in partnership, ParkingEye manages car parks for an extensive range of clients operating in both the public and private sectors including NHS Trusts, Higher Education, Hotels, Motorway Service Areas, Retail Parks, Shopping Centres, Supermarkets, Country Parks, Managing Agents and Facilities Management Companies.

www.parkingeye.co.uk www.libertyservices.co.uk

Liberty ServicesOperating throughout the UK and established for over 60 years, Liberty Services has grown and evolved as a key print solutions provider to public authorities and private sector business, large or small.

Our recently opened Croydon site now combines all aspects of our operation at a single location, including litho and digital production and our Document Solutions facility which offers personalisation, fulfilment and mailing services.

Liberty specialises in the print of:

ParkingPCN carriers, Scratch Card permits, parking permits, notebooks, thermal ticket rolls, pay & display tickets, hand written tickets, sign printing and fitting, line marking (and minor road repair), variable data and badge protectors.

SecurityCheques, permits, vouchers, tickets, security mailers, forms, print and mailing.

PoliceEnd/Non end FPNs, stop and search forms, ANPR forms, ASBO forms, fixed penalty notices, roadside deposit, notebooks, juvenile PNDs, vehicle defect forms, evidence wallets, camera enforcement and envelope mailers.

DigitalPrint and mailing, outsourcing and transactional data.

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Secure task management

Capita’s secure task management services work across the public sector, delivering safe and professional solutions to our customers, including a number of Police Forces, the Home Office, the NHS, Fire & Rescue Services and many Local Authorities across England. We help our customers reduce their costs whilst improving efficiency and performance through the provision of custodial services, immigration services and secure transport.

We provide a complete custody management service at Thames Valley Police incorporating fingerprinting and photography, footwear impressions, drug testing, management of consumables, management of Livescan Fingerprint data and resourcing for special operations. This best value custody management has enabled 133 Police Officers to return to frontline duties and improved the accessibility of detainee data and care for approximately 45,000 detainees each year.

We also specialise in a number of vital police support services that help many forces to reduce costs while improving efficiency and public service. These include; ad hoc detention officer provision, ID suite management, bail management, property management, hard and soft facilities management and secure forensics transport.

In May 2011, Capita took over the Home Office contract for escorting failed asylum seekers. This involves the secure escort of immigration detainees from immigration removal centres, caring for them in short term holding facilities in the UK and within the Juxtaposed Control Area in Calais and Coquelles, France. Capita is also responsible for the safe and secure removal of detainees from the UK, using trained escorts to accompany them back to their country of origin.

We deliver a specialist, patient centred transport service for Avon & Wiltshire Mental Health Partnership NHS Trust – the first contract of its kind in the UK.

We operate in 70 centres with over 470 cells across 13 forces

We enable 8,000 patient movements each year

www.tascor.co.uk

We were the first company to provide outsourced custody

management services

We look after over 140,000 detainees in

police custody every year

We provide escort for over 6,500 immigration

detainees per month

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Fire Service College

The Fire Service College is a leading organisation for fire and multi service training for all emergency service professionals. We have a strong track record in providing training for the UK Fire and Rescue Service and other emergency responders throughout the UK as well as internationally.

Our unique 365-acre venue at Moreton–in-Marsh Gloucestershire, combined with our expert instructors, enables us to offer a comprehensive range of flexible training solutions from basic, pre-planning and operational response through to large-scale incidents, complex USAR scenarios and Incident Command from initial to strategic level.

When the Capita Group acquired the Fire Service College in March 2013, it made a commitment to transform it into a world class training facility that showcases new technology and expands the range of training available to the fire and rescue service, as well as other emergency service markets.

This is an exciting time for the College and our plans for the future embrace a wide range of investment, both in training development, technology and delivery mechanisms to provide higher quality and greater assurance in training, achieve cost saving efficiencies and to optimise delegates time when they are training away from operational duty.

www.fireservicecollege.ac.uk

16© Capita plcJSS-CAPABILITY 03.14 WMM

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www.capita.co.uk